Your Partner in Logistics and Aviation

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1 Company Profile Technologies for the Optimization of Processes topsystem Systemhaus GmbH Your Partner in Logistics and Aviation Qualified solutions for your requirements!

d topsystem Systemhaus GmbH Qualified solutions for your requirements! Systems house, topsystem, has successfully been in the aviation and logistics markets since 1995.

An essential advantage of our software is that it is very flexible and can be easily integrated into existing IT-structures.

The main objective is the effective deployment of personnel and material, delivering an increase in productivity through enhanced procedures and augmented quality

Through our long-term specialization in the aviation and logistics markets we have gained an acknowledged professional competence, leading to references from renowned

Therefore we not only offer current technology, but also effective and reliable support and a complete implementation service.

dispatch handling. In 2001, with topspeech-lydia, topsystem was the first German systems vendor to introduce a speech picking system (Pick by Voice) to the market.

a significant cost advantage but potentially greater flexibility for system development, functionality and deployment.

Whether order picking, replenishment management, inventory or quality management there is a suitable solution for you.

2 d topsystem Systemhaus GmbH Qualified solutions for your requirements! Systems house, topsystem, has successfully been in the aviation and logistics markets since We continually keep our services and systems up to current market standards and therefore always offer the best solution for our customers. An essential advantage of our software is that it is very flexible and can be easily integrated into existing IT-structures. Our technology and software are designed to help our customers make their businesses more efficient. The main objective is the effective deployment of personnel and material, delivering an increase in productivity through enhanced procedures and augmented quality standards. With our applications we pursue an increase in flexibility and efficiency and facilitate cost reduction. Through our long-term specialization in the aviation and logistics markets we have gained an acknowledged professional competence, leading to references from renowned national and international customers. The satisfaction of our customers is very important to us. Therefore we not only offer current technology, but also effective and reliable support and a complete implementation service. Logistics Aviation Our innovative all-in-one logistics solutions provide effective methods for executing goods in, order picking, data capture, fork lift control, and dispatch handling. In 2001, with topspeech-lydia, topsystem was the first German systems vendor to introduce a speech picking system (Pick by Voice) to the market. topspeech-lydia employs client-based speech-recognition and importantly uses industry standard hardware, which, when compared with proprietary systems, offers not only a significant cost advantage but potentially greater flexibility for system development, functionality and deployment. topspeech-lydia can be used in numerous areas of an organisation. Whether order picking, replenishment management, inventory or quality management there is a suitable solution for you. In the aviation market topsystem offers software solutions for controlling and supporting a great variety of work processes around aircraft operations. All software applications are combined in the Ground Handling System software Suite (GHS) and have been designed for the specific requirements of airports and ground handling companies. GHS features a high-performance AODB (airport operational database) and flexible data interfaces to third party systems for a complete IT integration at airports. The operative modules cover the entire process chain in flight and ground handling from contract management, flight scheduling, service and fee recording up to the invoicing.

Our market position With our well-engineered products Made in Germany we have been successfully represented on the worldwide market for many years.

With our voice-recognition software topspeech-lydia we are the European market leader for speech-based applications (Pick by Voice) in logistics.

3 Our market position With our well-engineered products Made in Germany we have been successfully represented on the worldwide market for many years. Our team of experts continuously works towards the development of new product features and applications. With our voice-recognition software topspeech-lydia we are the European market leader for speech-based applications (Pick by Voice) in logistics. Our team Our team consists of experienced senior executives with longterm personal experience in aviation and logistics allied with young, well-trained software-engineers and IT-specialists. The resulting combination of exact knowledge of specific working environments together with the most modern IT-technologies guarantees products that are ideally suited to users needs and requirements. Core Competencies: Application-orientated development of hardware and software Comprehensive knowledge of work processes Detailed definition of functional requirements Close cooperation with the customer Continuous further development of our products Use of the latest technologies and current standards Our philosophy Creativity and motivation are at the forefront of our philosophy. The elite-universities of the Aachen technology-region offer an excellent basis for the education and training of our employees. Regular, intensive training guarantees a comprehensive and up-to-date knowledge of modern software technologies and current market trends. Our customers Our national and international customer base includes manufacturers, distributors, large retail chains, warehouse operators and renowned logistics service providers. We also assist airports and ground handling services, who perform all their activities with our software. By setting our own very high standards, we ensure that our customers satisfaction is similarly high. Network of international partnerships

4 Support & Service We place great value on delivering the best possible support to our customers. When you buy a product from us you gain professional and full support services for the life of your project. Conception Together with our customer we create a conceptual realisation of the project. Customer requirements and specification Using the realised concept, we define precisely the exact scope of services needed to deliver the final product. Development In the development phase the product is adapted to the particular customer requirements. Delivery of hardware and software Following development delivery is made to the customer including any additional hardware requested for the project. Installation and start-up The on-site installation and start-up is performed by the project manager and qualified technical personnel. Introduction and training Go-live and initial-training of employees takes place with one of our training managers. Maintenance and technical service Even after implementation and training our staff are available at any time to help with queries. Enhancements and future trends Throughout the life of the system we will be pleased to keep you up to date with the latest developments, product updates and current trends in the market. topsystem Systemhaus GmbH Monnetstraße 24 / Würselen / Germany phone / fax / info@topsystem.de

5 Logistics Technologies topsystem Systemhaus GmbH - Your Partner in Aviation and Logistics Intralogistics Management IT solutions around the warehouse! Goods in Storage Quality Control Goods out Order Management Dispatch

Intelligent solutions for improved warehouse performance Optimize your stock rotation! For over 14 years topsystem has been the specialist for IT solutions in the logistics department.

6 Intelligent solutions for improved warehouse performance Optimize your stock rotation! For over 14 years topsystem has been the specialist for IT solutions in the logistics department. From handling goods receipt to picking, and replenishment to quality control and dispatch we offer comprehensive, innovative solutions for your logistics. All our applications and products, as well as their interfaces to other systems, are based on market standards. They are very flexible and can be easily integrated into existing IT structures. Hence we always provide the most suitable solution for your warehouse. Order Management Mobile Computing Voice Barcode Optimized data capture Faster processes Improved quality Increased work efficiency Improved ergonomics Online and real-time RFID Fork Lift Control Weighing Digital Photography Goods in Goods receiving and inspection Cross-Docking Online data capture Online data transmission to the WM / ERP system using modular interfaces

Storage area Bin-to-bin movements Picking

management and progress Resource management and order

inspection Weighing Digital photography Generation of

data transmission to the WM / ERP system using

7 Storage area Bin-to-bin movements Picking Replenishment KANBAN supply Inventory Order management and progress Resource management and order assignment Quality control and goods out Final inspection Weighing Digital photography Generation of shipping route lists Complete data capture Online data transmission to the WM / ERP system using modular interfaces Dispatch Pictures: topsystem and Intermec Technologies

Order management with the topsystem disposal monitor You always have your warehouse under control with the disposal monitor developed by

The disposal monitor helps you to visually organize and administrate the order data provided by the warehouse management or ERP system.

Mobile Computing with topmde MDE devices allow a complete, electronic capture and subsequent evaluation of all accruing data.

Modern MDE device offer a wide range of functionality and can therefore be applied to various applications.

(MDE device), worn on the body, together with a headset.

This saves time and helps to avoid errors.

Fork lift control with topsls Quality control with toppick for High-Quality-Logistics topsls is supported by graphical terminals with

It can be used for transport instructions in the goods in and goods out area as well as bin-to-bin movements, replenishment and picking.

8 Order management with the topsystem disposal monitor You always have your warehouse under control with the disposal monitor developed by topsystem. The disposal monitor helps you to visually organize and administrate the order data provided by the warehouse management or ERP system. This enhances your efficient planning, administration, resource allocation and order processing. Mobile Computing with topmde MDE devices allow a complete, electronic capture and subsequent evaluation of all accruing data. Integrated barcode scanners or RFID readers assure easy and accurate data capture. Modern MDE device offer a wide range of functionality and can therefore be applied to various applications. Voice-recognition with topspeech-lydia While working with topspeech-lydia the warehouse employee is equipped with a mobile speech client (MDE device), worn on the body, together with a headset. All instructions are transmitted via speech output and each work step is confirmed immediately via speech input. This saves time and helps to avoid errors. Furthermore the worker has both hands and eyes free, which allows a smoother and more expeditious workflow, leading to a significantly increased working efficiency. Barcode / RFID Whenever needed the speech application can be enhanced by adding a barcode scanner or RFID reader. Fork lift control with topsls Quality control with toppick for High-Quality-Logistics topsls is supported by graphical terminals with touchscreen. It can be used for transport instructions in the goods in and goods out area as well as bin-to-bin movements, replenishment and picking. The system also supports Bluetooth connection of a long-range scanner. Errors, for example during picking, can never be avoided completely. Especially in branches with high quality goods and every incorrect delivery can lead to substantial financial loss. Therefore the goal is to reach a delivery quality of 100%. By means of our intelligent solution toppick for High-Quality-Logistics every carton is weighed before shipping. The weight is checked for plausibility and a digital picture of the content is electronically linked to the order. We will be pleased to send you more detailed information about our products. Please write to: info@topsystem.de topsystem Systemhaus GmbH Monnetstraße / / Würselen / Germany Tel. phone / Fax 0 / fax / / info@topsystem.de

9 Voice Technologies topsystem Systemhaus GmbH - Your Partner in Aviation and Logistics topspeech-lydia The Voice in Logistics! Hardware independent No training required Natural speech output Flexible interfaces Made in Germany NEW! Wireless telephony (voice-controlled)

topspeech-lydia A speech system that has it all! With a topspeech you simply achieve more! Do you want to ensure optimum processes in your warehouse?

10 topspeech-lydia A speech system that has it all! With a topspeech you simply achieve more! Do you want to ensure optimum processes in your warehouse? Would you like to improve picking quality, work more efficiently, and save on costs at the same time? If the answer is yes, voice technology is the way to go! With top- SPEECH-Lydia we have been offering a market-driven, innovative voice-based solution, which has already proven its value worldwide for many years. In order to use topspeech-lydia, your employees simply require a headset and portable computer (speech client) that can be comfortably attached to a belt. With Lydia, there is no longer any need to waste precious time handling picking lists and using barcode scanners. All information such as the bin location and quantity to be picked is announced by the system and immediately confirmed by the operator s speech input. The employees continuously have their eyes and hands free to perform vital tasks, so they can move around the warehouse more quickly and productively, thereby increasing work efficiency and picking quality. The use of only a few voice commands along with constantly repeated work steps means that the users become familiar with the software in the shortest amount of time possible. Thanks to our speaker-independent speech recognition, no additional voice training is required. This means that it will not be any problem for temporary and seasonal workers to also use Lydia. Significant cost benefits Increased work efficiency and a reduced error rate result in considerable savings and rapid ROI. Remarkable increase in quality The picking of products is immediately confirmed and verified through speech input. Errors are reduced and there is no need for additional quality checks. Optimum ergonomics The operator s eyes and hands remain free for vital tasks. Employees can move around the warehouse more quickly and productively. Easy to grasp Speaking and listening are basic human skills. The simple dialogue structure means that employees can start working with the solution straight away. High motivation and acceptance levels Since topspeech-lydia simplifies work processes through the use of speech, it receives a high level of acceptance and user satisfaction. Speech input and output are processed locally on the client device. The entered data is transmitted to the superordinate system (WMS / ERP system) via wireless communication. The client-based speech input also enables applications without permanent radio contact, such as outdoor/open air applications. topspeech-lydia understands any language and dialect, and even accepts multiple languages in one application at the same time (as is typical in warehouse environments). top SPEECH

Requirements for the use of topspeech-lydia WLAN ERP / WMS interfaces topspeech-lydia Always a step ahead A quality product Made in Germany. topspeech-lydia is a product entirely developed in Germany.

Voice server software: Voice profiles can be managed on a standard, current-generation Windows or Linux server.

Interfaces: topspeech-lydia can be easily connected to existing warehouse management or ERP systems by means of telegram, database, or file interfaces.

11 Requirements for the use of topspeech-lydia WLAN ERP / WMS interfaces topspeech-lydia Always a step ahead A quality product Made in Germany. topspeech-lydia is a product entirely developed in Germany. Our team of experts continuously works towards the development of new product features and strives to adjust flexibly to market conditions and individual customer requests. Voice server software: Voice profiles can be managed on a standard, current-generation Windows or Linux server. Radio data transmission: topspeech-lydia uses current radio data transmission standards such as IEEE b/g and can be integrated into existing radio networks. Interfaces: topspeech-lydia can be easily connected to existing warehouse management or ERP systems by means of telegram, database, or file interfaces. Suitable interface modules are available for each system. In addition, topspeech-lydia is the only speech system worldwide, which can be directly integrated in SAP. Hardware independent Cost effective due to use of standard hardware. topspeech-lydia is the only hardware independent Pick by Voice application worldwide. The use of standard PDAs and speech recognition software specifically developed by topsystem makes Voice Picking applicable and affordable for every warehouse. No training required! Start work immediately without training. Our speaker independent system offers a quick start for your workers. With topspeech-lydia also short-term and temporary personnel can start work immediately. Even dialects and accents are usually recognized properly and without training. Natural speech output topspeech-lydia has a human voice. The natural speech output, with the choice of either a male or female voice, guarantees a faster and easier training period than applying a computer generated voice. Right from the start this leads to higher acceptance and motivation from the workers.

Various industrystandard devices of different manufacturers can be used as speech client.

12 topspeech-lydia A speech system that has it all! The topspeech-lydia voice software suite is flexible and robust. Even in special circumstances, such as the use in an extremely noisy warehouse environment, it guarantees reliable speech recognition. Various industrystandard devices of different manufacturers can be used as speech client. This means that even companies with challenging work environments can benefit from the advantages of voice-operated applications. The dialogue can be individually designed and modified to meet customer requirements. topspeech-lydia can also be enhanced by a barcode scanner or RFID reader if additional data acquisition is required. Thanks to its excellent reliability and flexibility, topspeech- Lydia can be used for a large number of applications within the supply chain. Areas of application Receiving Cross-docking Put-away Bin-to-Bin Picking Replenishment Just-in-time/KANBAN Inventory Quality Control Shipping Checklisting Other special applications topsystem Systemhaus GmbH Monnetstraße 24 / Würselen / Germany Tel / Fax / info@topsystem.de

13 Voice Technologies topsystem Systemhaus GmbH - Your Partner in Aviation and Logistics VOXter Robust Speech-Client! Made in Germany!

VOXter Robust speech-client! The VOXter is a state-of-the-art speech-client, Made in Germany.

mobile data capture with voice. The technical components of the VOXter conform to industry standards.

Because of its compact design the VOXter is easy and comfortable to wear without any restrictions to the operator s

The VOXter has been optimized for use with voice applications, where the focus is on a smooth workflow and no

11i (WPA2), downward compatible to WEP / WPA Operating system: Windows CE 5.

14 VOXter Robust speech-client! The VOXter is a state-of-the-art speech-client, Made in Germany. This device has been specifically developed for use in the rough warehouse environment and is a reliable partner for mobile data capture with voice. The technical components of the VOXter conform to industry standards. The shock- and impact-proof face cover assures the functionality of the VOXter during the daily working routine. Because of its compact design the VOXter is easy and comfortable to wear without any restrictions to the operator s mobility. The VOXter has been optimized for use with voice applications, where the focus is on a smooth workflow and no distraction to the operator. Therefore a cover display has been deliberately excluded. ca. 127 mm / 5 inches ca. 67,5 mm / 2.66 inches weight approx. 260 g / 9.17 oz Product profile: Integrated wireless: Wi-Fi (802.11b/g), Bluetooth Radio security: Security standard i (WPA2), downward compatible to WEP / WPA Operating system: Windows CE 5.0 Processor: Intel XSCALE PXA 270 (520 Mhz) Operating temperature: -30 C to 50 C / -22 F to 122 F Power: removable mah lithium-ion battery Operating time: up to 14 hours Indicators: LED for status and charging Audio: Optimized for use with voice / toptalk-technology / 9-pole connector Product: VOXter incl. charger, spare battery, power supply unit, manual Accessory units: Charger for spare battery

Heavy-duty headset connector Standard system software The VOXter is optimally designed, down to the last detail with its high-performance and robust components, and meets the high requirements

For that reason the VOXter has been equipped with an industrial-strength, 9-pole plug-in connection with push-pull-interlock connector which can be inserted and extracted quickly and easily while

Like all our products, the VOXter is based on industry standards, and runs on Windows CE 5.0 by Microsoft.

15 Heavy-duty headset connector Standard system software The VOXter is optimally designed, down to the last detail with its high-performance and robust components, and meets the high requirements demanded by daily working routines. For that reason the VOXter has been equipped with an industrial-strength, 9-pole plug-in connection with push-pull-interlock connector which can be inserted and extracted quickly and easily while ensuring a stable connection to the headset. This same connection is also used in the medical sector, by the military, and German police. Like all our products, the VOXter is based on industry standards, and runs on Windows CE 5.0 by Microsoft. For that reason, the VOXter can be easily integrated and supported into existing IT infrastructures. The connection of additional devices, such as the barcode scanner VOXter -S, is also possible via Bluetooth technology. Rent-a-VOXter Ergonomic, compact design ca. 67,5 mm / The VOXter is very compact, robust, and well-designed 2.66 inches to meet the daily challenges of rough warehouse routines. Neither dust nor dirt, humidity or heat can harm the VOXter. Even an accidental drop onto concrete will not weight damage ca. 260 the device. g / 9.17 oz The VOXter is available as a rental as a convenient option during peak seasons. Please contact our office directly for more information. User-friendly control panel The design of the VOXter is very user-friendly with a flat surface keyboard and a dirt-resistant protective cover. Its buttons are recessed to prevent any accidental keyboard entry. The VOXter can safely be worn underneath a coat or jacket, even when picking in deep freeze conditions and wearing gloves. Run-time of up to 14 hours The VOXter runs on a powerful exchangeable battery with a battery life of up to 14 hours. If necessary, multiple-shift use is possible without power problems.

16 Accessories VOXter WL-1006 additional rechargable battery (4800 mah) VOXter WL-1006 charger for additional battery, single slot VOXter WL-1006 charger for additional battery, 4 slot VOXter WL-1006 charger, single slot VOXter WL-1006 charger, 4 slot Multi power supply connecting cable topspeech-belt, Nylon, 40 mm topsystem Systemhaus GmbH Monnetstraße 24 / Würselen / Germany phone / fax / info@topsystem.de

Pick Manager. The Pick-by-Voice solution for your warehouse. Warehouse Management by E+P The internationally leading expert in warehouse logistics

Pick Manager. The Pick-by-Voice solution for your warehouse. Warehouse Management by E+P The internationally leading expert in warehouse logistics Pick Manager The Pick-by-Voice solution for your warehouse Warehouse Management by E+P The internationally leading expert in warehouse logistics The Pick Manager by E+P for the optimum integration of Pick-by-Voice