L S. support. lifetime. options. Gamma Solutions

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1 Gamma Solutions lifetime support options L S O Mobile data collection technology requires real time processing and reliability. Lifetime Support Options (LSO) and Total Cost of Ownership (TCO) are as critical as hardware selection. Gamma Solutions - one company for all your mobile data collection needs.

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3 Gamma Solutions provides Presale System survey A detailed analysis of system requirements. Site survey Site Survey completed at sites to ensure smooth implementation. Service review Analysis of service and maintenance options. Equipment ISO9000 certified products. Quality Quality Assurance System focused on service and support. System design Networks Host applications Software Security Awareness Expertise in multiple networks. Expertise in integration routines to major host systems. Hardware programming, installation and interface development. High end system and data integrity. Systems optimised for skill levels and time issues at end user level i.e. potential ESL and technical skill aspect of end user considered. Unit delivery, commissioning and installation Delivery and billing as per client s request. Commissioning check from unit to host application interface. On site installation, training and implementation support. RF Installations Our Service Engineers have formal Cisco and Intermec certification in networking and wireless technologies. OH&S compliant in site procedures and standards. Training Training and user manuals for various levels of application involvement. Security Integrity and security are a major factor in mobile data collection technolgy solutions. Gamma Solutions provides sophisticated data protection concepts and works with the host supplier to co-ordinate your corporate data integrity objectives. Finance Tailored finance options, including rental. Technology On going commitment to client briefings on latest offerings e.g. RFID L S

4 Gamma Hardware services Service Options JIT, Supply Chain POD (proof of delivery) concepts and real time expectations have introduced a new volatility in mobile data collection technology. Gamma Solutions can supply around the clock support to keep your business at optimum level. Gamma Solutions has a number of standard service options to suit your hardware and software solutions. We tailor packages to suit client needs: In-House and On-Site Service and Support Guaranteed turn around time on repairs Priority repairs A range of service contracts offering 24 hour, 5 day and 10 day turnaround On-Site or return to depot Supply of backup equipment for immediate swap out Managed pools of equipment - On-Site or at our Service Centre Preventative Care Service Repair Centre Our fully computerised Service Tracking Module provides customer access to unit history and detailed customer reports. Each device sent to our Repair Centre is given a unique reference number. This number allocation serves as a tracking alert for our Service Engineers and enables us to return the unit well within expected turnaround times.

5 Gamma Software services Interface & Standards Gamma Solutions offers expertise in linking mobile computing solutions to existing corporate standards. Systems can be developed for many languages and platforms including: Cisco Networks Proprietary Networks Oracle Systems SAP Systems Microsoft SQL, Visual basic, Pocket PC etc Rental Solutions Renting provides the flexibility to change platforms and adjust to fluctuations in demand. Gamma Solutions offers extensive rental options, from additional hand held terminals during your peak periods to complete wireless networks. Advantages include: Capital Conservation No Large Up Front Expenditure Flexibility to Suit Your Business Needs Tax Benefits L S

6 A Process of Responsibility RoHS and WEEE Ecological considerations are becoming part of electronic manufacturers commitment to global corporate citizenship. RoHS is Restriction of Hazardous Substances in manufacture and WEEE is the commitment to ecologically sound disposal of used components. (e.g. taking back batteries at end of life equipment.) Gamma Solutions undertakes to take back equipment at end of life and ensure ecologically sound disposal. Matched with the Lifetime Support Options and Total Cost of Ownership ideals, Gamma Solutions believes adoption of RoHS and WEEE type standards will ensure our clients a total hardware and support concept that is ecologically responsible and a sound financial investment. Total Cost of Ownership (TCO) These days capital equipment expenditure must be based on a solution that provides the maximum productivity for the investment over its lifetime. A recent study showed rugged equipment had a 32% lower TCO than lower priced, non rugged, equipment in mobile data collection applications. This was especially true where the application was built around a larger screen mobile unit. A white paper on TCO is available from Gamma Solutions. L S

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8 Gamma Solutions Pty Ltd t f e ask@gammasolutions.com w