Woot Vendor Shipment Prep and Transportation Manual (E)

Transcription

1 Woot Vendor Shipment Prep and Transportation Manual (E) Table of Contents 1. Overview Fulfillment of a Purchase Order Item Packaging and Labeling Carton Packaging Carton Labels Small Parcel Delivery Requirements Arranging for an LTL or Full Truck Load Delivery to FBA Bill of Lading (BOL) Requirements Scheduling Advanced Delivery Appointment CARP Building Pallets Floor-Loading Slip Sheets Clamp Truck Guidelines Packing Slips Trailer/Shipment Safety and Loading Requirements North American Fulfillment Centers Quality Assurance Returns Imports Shipping Best Practices Common Receiving Problems Glossary of Terms Attachment 1 Product Specific Packaging Requirements & Examples Attachment 2 Woot Infraction Management (Chargeback Schedule) Attachment 3 Carrier Appointment Request Portal User Manual for Carriers Attachment 4 Acknowledgement and Acceptance Letter Page 1 of 45

2 1. Overview 1.1. The provides Woot s vendor partners with information, best practice guidelines and requirements regarding fulfilling, preparing (i.e. picking, packing, etc.) and transporting Purchase Orders (PO) and Shipment IDs to Woot Distribution Center (DC) and Amazon Fulfillment Centers (FC s) under Fulfillment by Amazon (FBA) program. The policies and procedures described in this manual are intended to maximize operational efficiencies and maintain the highest safety and quality standards for both Woot and our vendors. To ensure that these goals are met, please follow the requirements below at all times. Please note that references to FBA also include the Woot DC and therefore the following requirements are to be applied to both unless otherwise noted. Please note that failure to comply with the below requirements may cause a delay in receipt of your goods and/or result in a chargeback. A complete list of chargeback fees can be found in the Woot Infraction Management section under Section 24, Attachment Fulfillment of a Purchase Order 2.1. Ensure that all terms of the Purchase Order (PO) and Shipment ID are being met, including: Exactly the same items (same UPC, FnSKU, EAN, ASIN, etc.) are being shipped in the same quantities that were ordered and confirmed. Verify that the unit of measure (each vs. case, for example) being shipped is consistent with the Amazon PO and Shipment ID All shipments are within the timeframe specified on the Amazon PO and Shipment ID Shipments are delivered to the destination FC specified on the Amazon PO and Shipment ID All units will arrive free of damage or defects (see below for packing instructions and Section 23, Attachment 1 to help protect items in transit) If for any reason you cannot fulfill the exact terms of the Amazon PO and Shipment ID or you believe terms of the Amazon PO and Shipment ID were created in error, please contact your Woot Purchasing Representative Woot does not accept substitutions or replacement products. Shipped products that were never ordered are subject to disposal, or if received, subject to a chargeback fee. Woot will not pay for mis-shipped items that are ultimately liquidated from inventory. 3. Item Packaging and Labeling 3.1. IMPORTANT: Failure to comply with Fulfillment by Amazon (FBA) product preparation requirements, safety requirements, and product restrictions may result in the immediate refusal of inventory upon receipt at the FBA fulfillment center, disposal of the inventory upon receipt, blocking future shipments to the fulfillment center, or charging for preparation at the fulfillment center Ensure that each shippable/sellable unit has a product identification number (UPC, FnSKU, ISBN, EAN, ASIN, etc.) that is barcoded, as well as printed numerically on an easily-visible and scannable part of the exterior of the item or its point of sale packaging (see below for barcode specifications) If appropriate for the type of item, also include style, size, color, etc. on the product label Apparel vendors should reference the Apparel guidelines under Section 23, Attachment 1 in this document for apparelspecific item packaging and labeling instructions Watches are required to be inserted in their boxes with a product label on the outside of the box, not just on the watch Make sure that items intended to be sold together as a single ASIN (i.e. sets) are identified as a set and are packaged and barcoded as a single unit. All individual SKU items must be contained within a single package, including multiple volume set book publications. FBA does not accept products requiring assembly of multiple separate pieces at their dock (for example, wheel barrows where handles and legs come in separate boxes) Any FnSKU used by the seller must correspond to one unique product, including assortments that should have a unique FnSKU per assortment type Each shippable Unit of a product must be labeled on the exterior of the product in an easily accessible location with one of the following scannable barcodes (each of which must include corresponding human-readable numbers): For qualifying Stickerless, Commingled Inventory; one UPC, ISBN, or EAN Page 2 of 45

3 Commingled inventory must meet the following conditions: Condition of the product must be NEW Item must have a scannable (i.e. barcode) UPC or EAN UPC must map to a single ASIN Barcodes must be on the outside of the product in an accessible location Exclusions to commingled inventory include: Condition of the product is not new (i.e. Refurbished) Media books, CDs, VHS, DVDs Antiques Apparel Art Jewelry Loose Stones Software Shoes Sport memorabilia Watches Wine Video Games For Stickered Inventory; one FnSKU 3.7. Do not include with items any unauthorized marketing or promotional materials, such as pamphlets, display materials, price tags or other non-woot stickers. Woot will not accept pre-priced labels or products Safety: You are required to use safety knives with covered blades in packing and distribution of Woot deliveries to prevent sharp objects such as blades being accidentally left in cartons and products that are liable to cause injury to Woot and FBA Associates or Woot customers Adult Products: All adult products must be bagged for protection in black, opaque bags. The outside of the bag must have a scannable ASIN and a suffocation warning Sharp/Hazardous or Damage Prone Items: Woot reserves the right to specify products needing additional protective packaging in order to preserve the integrity of the product throughout the fulfillment process. Products sensitive to dust, dirt or humidity must be protected by transparent poly bags Any product delivered to the FBA fulfillment centers with inadequate or non-compliant packaging will be refused or repackaged by FBA at the vendor s expense and may be subject to non-compliance fees. Woot reserves the right to return any items that are packed in a way that does not meet packaging requirements listed in this section Print all item barcodes with a minimum height of 1cm, a minimum resolution (width of narrowest bar) of.005 /0.01 cm and no more than 20 characters. FBA accepts Code 39 and Code 128 type barcodes Only one scannable barcode is permitted on a single shippable/sellable unit. All other barcodes need to be covered. (e.g. cover Master Carton UPC label if the inner carton is the retail sellable unit) Refer to Section 23, Attachment 1 under Product Specific Packaging Requirements & Examples for additional packaging and prep requirements for the following categories: Liquids Pellet and Granular Sharp Items Glass, Ceramic, Breakable and Fragile Plush Items Textiles Jewelry Plexiglas Adult Products Notify your Woot Purchasing Representative prior to shipping items if you believe any items will require special handling. Any special handling needs are subject to Woot s approval. Page 3 of 45

4 4. Carton Packaging 4.1. Although the following sections utilize the term carton, the same information applies to all types of containers that might hold individual items Each box must be limited to contain only one Shipment ID Pack cartons with items relating to only one Amazon PO and Shipment ID, whenever possible. If cartons must contain items for more than one Amazon PO and Shipment ID, such as to avoid shipping multiple partial cartons, ship items for no more than five (5) Amazon POs/Shipment IDs per carton and include a carton-level packing slip (Refer to Section 14 under Packing Slips below for further information) Pack cartons to weigh no more than 50 lbs/25 kg, unless a single shippable unit weighs more than 50 lbs/25 kg itself. Cartons containing Jewelry or Watches should be packed to weigh no more than 40 lbs/20 kg. Attach a label that clearly indicates Heavy Weight to all cartons weighing more than 50 lbs/25 kg. (Refer to Section 5.2 under Warning Labels below for further information) Carton dimensions should not exceed 25 /63.5 cm on any side, unless the dimension of a single shippable unit exceeds 25 /63.5 cm in itself. Cartons that exceed 25 /63.5 cm on any single dimension (i.e. non-conveyable) should fit on a standard 40 x 48 /1x1.25 meter pallet, unless the carton dimensions of a single shippable unit exceed standard pallet dimensions Cartons and packing materials (e.g. dunnage, void fill) should sufficiently protect items in transit As an example of an appropriate carton spec, use an RSC (regular slotted carton), B flute, ECT-32 (edge crush test), 200BH (burst strength) Use large-sized dunnage, such as air pillows, full sheets of paper, sheet foam or bubble wrap. Do NOT use loose fill of any kind, such as Styrofoam peanuts, biodegradable/corn starch peanuts, crinkled paper or shredded paper Cartons should not be bundled using bagging, elastic, or extra straps. Cartons should only be staged using standard pallet stacking requirements. (Refer to Section 10 under Building Pallets below for further requirements) Do not ship items in gaylords (pallet sized cartons) or point-of-sale containers. Use of gaylords makes it difficult to verify the product contained within the gaylord, difficult to verify the count because FBA will not be able to see all sides of each unit, and if in large quantities FBA would not be able to stack these pallets on top of each other. 5. Carton Labels 5.1. Carton Label Requirements Each box or pallet that you ship to FBA must be properly identified with a shipment label. Each box sent to FBA must have its own label. Each pallet shipped to FBA requires four labels; one in the top center of each side Print or affix a carton label on the exterior of each carton in an un-obscured location and in a condition that is easily visible, preferably on the side of the carton. Include a label on every carton When shipping small parcel boxes, the FBA shipment label should be placed next to the carrier label (i.e. UPS, FedEx or other) Labels must be scannable and readable. Note: If vendors choose to generate their own carton and/or pallet label, the bar code is not required. However, this may be a requirement at a later date. This only applies to carton and/or pallet labels only. The requirement that each shippable/sellable unit has a product identification number (UPC, FnSKU, ISBN, EAN, ASIN, etc.) that is barcoded, as well as printed numerically on an easily-visible and scannable part of the exterior of the item or its point of sale packaging is a mandatory requirement Carton labels are recommended to by 4 x 6 /10.2 x 15.2 (including barcode), but can vary with different size boxes as needed. The quiet zone or white space preceding and following each bar code is to be at least 0.25 /.64 cm wide Bar codes should always be printed in black ink. Color ink bar codes are not read by the scanners and may cause delays in receiving the product Do NOT place carton labels over a seam of the carton where they will get cut by a box cutter. To preserve the readability of carton labels, place them on cartons at least 1.25 /3.2 cm away from corners, edges or tape that may cover or distort the label. See diagram below: Page 4 of 45

5 Examples of preferred top and side shipping label placement Include the following information on carton labels in at least 12 pt font: (For Example) Amazon PO and Shipment ID # (list of all Amazon PO#s and Shipment IDs for contents of cartons) To Amazon.com.indc, LLC (Note: Need to ensure you reference the correct DC) Attn: FBA Program From: (Your Company s Name) Carton# (# of total # ) BOL # (Include the BOL# whenever possible) For cartons that contain only one kind of item, also include: Product ID# (UPC / FnSKU / EAN / ISBN, or another) Quantity (number of units contained) If it is not possible to list all Amazon PO and Shipment ID numbers on the carton label, indicate Multiple PO Numbers on the label (with no Amazon PO and Shipment ID numbers listed) and include a carton level packing slip that has all Amazon PO and Shipment ID information for the carton. (Refer to Section 14 Packing Slips for further information) No pricing information or the name of another retailer should appear anywhere on the label. Page 5 of 45

6 5.2. Warning Labels Warning labels affixed to cartons (in addition to carton labels) help to ensure accuracy and safety at our fulfillment centers (FC s). Warning labels need to be impossible to miss. They should be large, brightly colored and positioned in multiple, prominent locations on all applicable cartons. Affix the following warning labels, as appropriate, to each carton in your shipment: Heavy Weight Affix this warning label to every carton that weighs more than 50 pounds/50 kilograms Mech Lift Affix this warning label to every carton that weighs more than 100 pounds/100 kilograms Mixed SKUs Affix this warning label to every carton/pallet that contains more than one type of sellable unit (i.e. more than one SKU) Sold as Set / Quantity 1 Affix this warning label to every sellable unit that contains multiple items that are intended to be sold together as a single SKU. Additionally, whenever possible, wrap items belonging in a set together within the carton to prevent them from being separated. Example: a NASCAR set of six unique Hot wheel cars, sold as one unit Partial Quantity Affix this warning label to all cartons that contain fewer units than would make a full case Multi-box item: Part X of X Affix this warning label to any single item being shipped in more than one carton Hazmat -- Affix this warning label to every carton that contains product that has have been classified as hazardous Special packaging instructions can be found in Section 23, Attachment 1 under Product Specific Packaging Requirements & Examples. 6. Small Parcel Delivery Requirements 6.1. Only professional carriers are allowed to make delivery appointments to FBA FCs. Carriers must adhere to our delivery requirements and safety standards. FBA does not allow general public deliveries All small-parcel delivery boxes must have shipment labels. Page 6 of 45

7 6.3. Do not include messaging on shipment labels or other labels applied to the box Shipment labels must be consistently placed in a way that is easy to visually locate, either on the top or side of the box. Side placement is preferred Shipment labels must not be placed on the seam of the container where they can be damaged when the carton is opened or distorted so the barcodes are not scannable Whenever possible, place shipping labels no closer than 1.25" from any natural edge of the container and in such a way that the tape used in sealing the container does not cover any barcodes or other critical information 7. Arranging for an LTL or Full Truck Load Delivery to FBA 7.1. Large-Volume Shipments Large-volume shipments include wrapped pallets and require additional preparations to ensure safe and timely delivery of your inventory to FBA facilities. Following the requirements laid out by these guidelines will ensure that shipments will be properly packaged, labeled, transported, tracked and received by the designated FC Pallets and Pallet Label Requirements All non-small-parcel shipments must be loaded on pallets. Floor-loaded shipments are only acceptable when identified on the Carrier Appointment Request Portal in the Appointment Information Section by selecting "Load Type--Non- Palletized. (Refer to Section 9 Scheduling Advanced Delivery Appointment and Section 25, Attachment 3 Carrier Appointment Request Portal) The contents of each pallet must all belong to one Shipment ID. Split different Shipment ID inventory into separate pallets Each pallet must be labeled with pallet # of pallets in the upper right corner of one of the sides of the unitized load, so it is easy to visually locate All pallets must contain like items when quantities allow. All pallets of mixed but visually similar products must be labeled "Mixed Merchandise" or "Mixed SKUs" (for example, regular and wide-screen editions of a VHS or DVD that are packaged in similar looking cartons) All pallets must be shrink wrapped in plastic with a "Do Not Break Shrink Wrap" or "Do Not Break Down" notification to the carrier Pallets must be standard Grocery Manufacturers Association (GMA), 4-way access, 48" X 40", # 2 quality or better Broken or damaged pallets are not acceptable and may be rejected at the vendor's expense Pallet exchange is not available Pallets must not be built more than 72" high, including the pallet Total weight of the pallet must not exceed 1,500 lbs Merchandise must not overhang the pallet edge by more than 1" All FCs accept double-stacked pallets provided they are safe to load and unload and do not cause product damage during transit. Double-stacked pallets must not exceed 100" in height, including the pallet 7.3. Example of affixed pallet label with the following information to each pallet: Pallet # of total. Bill of Lading number (BOL#) Pro, waybill, or other carrier tracking number Amazon PO and Shipment ID number (if units on pallet are for a single PO) SKU# or Mixed SKU label Page 7 of 45

8 Example of a correctly stacked and stretch-wrapped pallet Example of a Pallet Label 7.4. Pallet labels should be placed squarely (not on an angle). Each pallet sent to FBA requires four (4) labels; placed in the top center of each side of the pallet. If the pallet is wrapped in plastic, the pallet labels must be placed on the outside of the plastic wrap. 8. Bill of Lading (BOL) Requirements 8.1. The following information is required on all BOL s. Information must be printed, NOT handwritten: Vendor Name FBA FC Name Street Address Street Address City, State and Zip Code City, State and Zip Code DC Contact Name and Phone Carrier Name and SCAC Carrier s shippers reference number (PRO #) ALL Amazon PO# and Shipment ID# contained in the shipment Handling unit quantity (pallet, carton, each) information Trailer and seal number (Truckload shipments only) Shipper Load and Count or SLC printed on BOL when trailer is loaded and sealed without driver being given the opportunity to count or inspect freight 8.2. When there are two or more orders shipping from the same pick-up location and those orders are for different accounts but shipping to the same FBA fulfillment center and the required delivery date is the same, you can ship the orders in one truck but create one bill of lading for each individual order A bill of lading must reference all Amazon PO #s and Shipment IDs contained in the shipment. Amazon PO #s and Shipment IDs will be provided to the vendor by Woot Purchasing The bill of lading must include carton and pallet quantities for each shipment Whenever possible, the vendor should include the bill of lading number on the shipping container or pallet label. This allows for quick freight verification upon delivery to the FBA fulfillment center Do not combine Woot.com shipments with shipments for other sellers that fulfill through FBA s FC s. If shipping orders for a party that fulfills through FBA s FC s, create a separate BOL The original bill of lading information must be made available to the carrier in order for the carrier to arrange an advanced delivery appointment All shipments whose BOL s do not meet the above requirements will be refused upon delivery. Page 8 of 45

9 8.9. Vendors are responsible for ensuring that pallet and carton count quantities listed on the BOL are correct. Shortages discovered upon delivery may result in the filing of a freight claim Example of BOL Format and Requirements A paper BOL must always include the BOL Number and Carrier Reference Number (PRO Number). A paper BOL must also reference ALL Amazon Purchase Order #s and Shipment ID#s that are included in a shipment so we may tie back to the invoice if there are any problems. ARN: ARN: Page 9 of 45

10 9. Scheduling Advanced Delivery Appointment CARP 9.1. Only professional carriers are allowed to make delivery appointments to FBA Fulfillment Centers. All carriers must register with Amazon before appointments will be granted. Carriers must adhere to our delivery requirements and safety standards. FBA does not allow general public deliveries. For registration and appointments, please direct your carrier to the Carrier Appointment Request Portal to request a time Carriers are required to schedule a delivery appointment no less than 24 hours ahead for all inbound deliveries. Once requested, delivery appointments will be made based on availability. A standing appointment can be requested for regularly scheduled appointments, but Amazon PO#s and Shipment IDs notification are still required 24 hours in advance of the appointment. Note: Delivery appointments are not guaranteed with 24 hour notice. Amazon will respond to your request within 24 hours at which time they will schedule/confirm a delivery appointment date and time No loads will be accepted without an advance appointment. If a shipment is delayed due to unforeseen weather conditions, Amazon must be notified. Appropriate schedule changes will be made based on availability The carrier is required to communicate box and pallet counts before an appointment will be scheduled. Unit counts are requested if available. Floor-loaded trailers should be called out on the carrier freight bill and at appointment request time Provide carrier with a complete list of Amazon PO#s and PRO numbers included on or with the bill of lading (BOL)and inform the carrier that Amazon will require this information when scheduling a dock appointment. Amazon PO#s and Shipment IDs will be provided to the vendor by Woot Purchasing An appointment will not be scheduled without a Pro#, a BOL, Shipment IDs, all Amazon PO#s (is also known as the CARP PO#), handling units (# of pallets), and piece (carton count) this information is required for scheduling.. Example of information type below: Pro#: Shipment ID#: FBAD44HKM Amazon PO# (CARP PO#): U (one alpha character followed by seven numeric characters --- IMPORTANT) Handling Units (# of pallets): Pieces (Carton Count): Carrier Appointment Request Portal (CARP) All carriers are required to utilize CARP ( to request a delivery appointment at FBA FC s. Please note that this requirement applies to less-than-truckload (LTL) and truckload (TL) shipments and does not apply to shipments via USPS, DHL, UPS or FedEx. As another alternative, carriers can call the TOC (Transportation Operations Center) to schedule an appointment. The same required information and advance request for an approved appointment remains the same as indicated above. The TOC contact phone number is What should vendors do? Woot must inform all vendors of this requirement. Vendors must inform their carriers of this requirement If the product is Vendor Paid Freight or Woot Paid, the carrier must comply with this requirement to the designated FBA fulfillment center. This contact is a mandatory requirement. Failure to comply with this requirement may result in a delay in delivery at the designated FC and any detention charges will be incurred by the vendor and/or carrier Review Section 16 North American Fulfillment Center for specific FBA FCs where advanced delivery appointment is required. Also, review Section 25 Carrier Appointment Request Portal User Manual for Carriers for setting up New Accounts, Requesting Appointments, Confirm Appointments, and Appointment Confirmation Samples 9.9. Additional Appointment Information for Vendor Paid Freight: All carriers delivering Vendor Paid freight are required to schedule delivery appointment 24 hours or more in advance of the desired appointment date through the CARP system. The carrier must specify their desired appointment date and time. It is highly recommended that carriers request a schedule delivery appointment well in advance of the minimum 24 hour requirement as the inbound activity level at each FBA FC is extremely high No shipments will be accepted at the FC without a scheduled appointment. If the scheduled appointment is missed by 30 minutes or more, the freight will be refused and a chargeback fee may be assessed. A new appointment request will be required to grant a new appointment for delivery In the event the carrier will not meet the scheduled approved delivery appointment, the carrier must contact the TOC (Transportation Operations Center) at least four (4) hours prior to that approved delivery appointment. TOC must be notified and will direct the carrier of a new appointed and approved scheduled time. The contact phone number for the TOC is Page 10 of 45

11 Vendors must provide the carrier with a complete list of Amazon PO #s, Shipment ID#s, and BOL information, and instruct the carrier that FBA will require this information when scheduling a dock appointment Upon arriving at the FC, the carrier must provide a physical BOL document that meets Woot s requirements. Alternately, the carrier may utilize an electronic BOL document, provided that they offer a soft copy to the FC prior to the scheduled arrival. 10. Building Pallets When possible, palletize all LTL and TL shipments. While Sections 11 and 12 below present instructions for floor loaded and slip-sheet shipments; however, palletized loads are always preferred. Any floor loaded deliveries must be communicated and approved by Woot prior to placing an appointment through CARP Use 40 x48, 4-way access, wood pallets, whenever possible. If a single, large item being shipped cannot fit on a 40 x48 pallet without overhanging the edges, use a pallet size and type that is suitable for the item Do not ship items on pallets made of weak materials, such as cardboard or particle board Do not ship items on PECO pallets, as they cannot be moved using a standard pallet jack Ship only on pallets that are in good condition and free of damage. Woot recommends that items be shipped on GMA Standard Grade B or higher grade pallets. It is highly recommended that any food and grocery product be shipped on GMA 1A grade pallets CHEP pallets meeting the GMA grade 1A and 1B are acceptable, but these are restricted only to Grocery and Health & Beauty products. Woot does not support the return or exchange of CHEP pallets Stack only one SKU per pallet, whenever quantities allow When shipping multiple SKUs on a pallet, physically separate the SKUs so that they are unmistakably easy to differentiate upon receipt. Affix a Mixed SKU warning label to the pallet (Refer to Section 5.2 under Warning Labels above for further information) Stack cartons on pallets so that they are stable and flush on all sides, whenever possible. Brick stacking, with heaviest items on the bottom is recommended Do not let cartons overhang the edges of pallets Stack pallets no higher than 72 /1.75 meters including the pallet itself, unless they conform to the Clampable instructions below, or a single item stands taller than 72 / 1.75 meters itself Do not ship pallets that exceed 1500 lbs/675 kg in gross weight Securely stretch-wrap cartons to pallets or secure larger items to pallets using non-metallic bands. Ensure that stretch-wrap completely affixes product to the pallet, so as to prevent shifting during transit. The use of clear stretch-wrap (vs. black) is preferred Double stack pallets as needed to maximize freight efficiency. Use corner boards to help protect and maintain the stability of cartons in transit Arrange double stacked pallets so that both pallets are accessible by a forklift from the same side. Specifically, maintain at least 3 / 8 cm between pallet stacks and container walls Ensure that the overall height of pallets allows 6 / 15 cm of clearance from the top of the stack to the roof of the container Pallet exchange or rental return is not available at our FC s. 11. Floor-Loading Palletized loads are always preferred! Additional charges may apply for floor-loaded shipments requiring extensive handling Floor-loaded trailers must be called out on the carrier freight bill and at appointment request time. Floor loads must be preapproved by Woot; contact your Woot Purchasing Representative Only floor-load freight into containers that are at least 96 /2.5 meters tall Stack cartons into columns Stack cartons no higher than 72 /1.75 meters, unless they conform to the slip sheet or clamp truck instructions below Ensure that all cartons weighing more than 80 lbs. conform to the slip sheet or clamp truck instructions below. Page 11 of 45

12 11.7. When loading the trailer, maintain at least 3 / 8 cm between cartons stacks and container walls Make sure that the overall height of carton stack allows 6 / 15 cm of clearance from the top of the stack to the roof of the container All shipments should be properly secured using load bars/straps. It is the shipper s responsibility to ensure that shipments are loaded into a trailer in a manner that prevents the load from shifting during transit. Example of floor loaded product correctly staged in a container 12. Slip Sheets Insert slip sheets between the floor and product, as well as between layers. Layers may be of varying height, not to exceed 72 /1.75 meters. Overall height of stack should allow 6 / 15 cm of clearance from the top of the stack to the roof of the container Use only slip sheets of industry standard pallet size, 40 x 48 / 1x1.25 meters Product exceeding 48 /1.25 meters in length must be loaded perpendicular to the door of the container. Product s dimension as measured along the entry axis of the trailer must be less than 48 /1.25 meters. 13. Clamp Truck Guidelines Applicable for shipments to FBA FCs only. The Woot DC does not have the capability to accept deliveries that require use of a clamp When loading the trailer, maintain at least 3 / 8 cm between stacks and between stacks and container walls Make sure that the overall height of stack allows 6 / 15 cm of clearance from the top of the stack to the roof of the container Arrange each tier to be uniform and aligned relative to the other tiers on the footprint so that all four sides of the freight stack can be safely squeezed by a clamp. Tier heights may vary Load freight with a maximum stack footprint of 72x40 / 1.75 meters x1 meter Use spacers between stacks to prevent them from shifting during transit. All shipments should be properly secured using load bars/straps. It is the shipper s responsibility to ensure that shipments are loaded into a trailer in a manner that prevents the load from shifting during transit. 14. Packing Slips Include a master packing slip that is easily located and identified with every shipment, including Small Parcel For any carton that includes items for more than one Amazon PO, include with that carton a carton-level packing slip that describes just the contents of that carton Include the following items on all packing slips: Page 12 of 45

13 Associated Amazon PO #s (i.e. U ) and Shipment ID #s (i.e. FBAD44HKM) Product ID # (UPC, FnSKU, ISBN, etc.) Name / Title Description #of Pallets, Carton and Units (when available) Ship to address Ship From address Packing Slip Example ABC BOOK COMPANY Ship Date: 8/1/ Pine Street Invoice No a Seattle, WA PO# U / FBAD44HKM SOLD TO: Woot SHIP TO: Amazon.com AZDC Inc International Pkwy Attn: FBA Program Carrollton, TX W. Buckeye Road Phoenix, AZ ISBN/UPC/ASIN/FnSKU Title/Description Quantity Filled High Exposure The New York Pop-Up Book X Smart Money Guide The Movable Mother Goose 100 Above is example of correct placement & preparation of packing list. Page 13 of 45

14 15. Trailer/Shipment Safety and Loading Requirements The following standards of vehicle condition are required when delivering goods to FBA fulfillment centers: The vehicle floor must be able to withstand a pallet jack fully laden The vehicle floor must be well-maintained, safe, and free from any obstructions and damage such as holes The vehicle must be water tight, clean, and free of strong odors, especially when delivering food and health-care products Securing straps must not be allowed to hang freely. Straps, unless actually securing a load(s), must be firmly fixed to the vehicle so they present no danger to staff and ensure accessibility to the goods being unloaded Very small carton deliveries will be accepted on other forms of transport, i.e. small parcel carriers Due to safety concerns, the use of trailers with uneven or corrugated floors, (such as in refrigerated trailers) is highly discouraged. In the event that product must be shipped in a climate controlled trailer, product must be palletized. Non-palletized (floor loaded) product that arrives to FBA FC s on a trailer with uneven or corrugated floors will be refused A trailer, shipment or portion of a shipment is subject to refusal at the FC if the FC associates are unable to safely unload product from the trailer or to verify the contents of a shipment. Common reasons for freight refusals include, but are not limited to: Pallets shifting in transit Pallets/product stacked too close to the roof/walls of the trailer, preventing the FC from safely unloading the product If there are multiple pallets for the same Amazon PO and Shipment ID, all pallets of the same PO and Shipment ID must be loaded together throughout the trailer, provided all overweight axle guidelines are met Consolidate small parcel or LTL shipments where possible. Page 14 of 45

15 16. North American Fulfillment Centers Woot Purchasing will determine which product items will be shipped to the appropriate fulfillment center. This information will be reflected on the approved purchases order(s) sent by Woot to the vendor CARP Carrier Appointment Request Portal: If the CARP Required column above is marked with a Yes the carriers are required to schedule a delivery appointment no less than 24 hour ahead for all inbound deliveries. Once requested, delivery appointments will be made based on availability. Note: Delivery appointments are not guaranteed with 24 hour notice. Delivery appointments are required through CARP to the specified fulfillment centers listed below: PHX3 (Phoenix, AZ) Amazon FBA Sortable FC PHX7 (Phoenix, AZ) Amazon FBA non-sortable FC IND1 (Indianapolis, IN) Amazon FBA Sortable FC IND2 (Indianapolis, IN) Amazon FBA non-sortable FC CHA1 (Chattanooga, TN) Amazon FBA Sortable FC PHL7 (Philadelphia, PA) Amazon FBA Sortable FC SDF8 (Louisville, KY) Amazon Apparel & Footwear FC For more information regarding CARP please refer to Section 9 Scheduling Advanced Delivery Appointment CARP above Page 15 of 45

16 Inbound deliveries into the Woot Distribution Center (DC) located in Carrollton, Texas only. If the CARP Required column above is marked with an No, the carrier is not required to schedule a delivery through CARP. This inbound delivery is specific to the Woot DC only located in Carrollton, Texas. However, the carrier is required to contact Woot directly either via at traffic@woot.com or call the direct Traffic phone line at (214) The preferred method to schedule an inbound delivery to the Woot DC is through . However, when carrier(s) or call for a scheduled appointment it is important that they provide the following information: Carrier Name Carrier Contact Name Carrier Phone Number Pro Number BOL Number Woot Purchase Order (PO) Number(s) Example: PO Note: The Woot PO format for inbound shipments into Carrollton, Texas only is a different PO format than the Amazon PO format. As indicated above Woot s PO format will look like the following: PO Currently inbound shipments into Carrollton, Texas do not refer to the Amazon PO format (i.e. U ). However, this may be subject to change in the future; when and if this change takes effect, vendors will be notified by Woot Purchasing Representative Pallet Count Carton Count In the event the carrier is connected to the Woot Traffic voice mail, the carrier must provide the same information as indicated above under Woot Traffic will contact you to provide and verify scheduled inbound appointment provided the above information is given. 17. Quality Assurance In an effort to help our vendors meet operational expectations, Woot collects and reviews vendor operational performance data on a continual basis. We use this data to identify and address noncompliance in vendor operations. Depending on the severity of noncompliance, Woot may initiate communication with vendors in a number of ways to help bring awareness and a resolution to the situation. Vendors may receive a one-time contact regarding an isolated incident or may have ongoing communication with a Woot representative in order to rectify more consistent problems. Woot will often share data in order to educate vendors on operational issues. Whenever necessary, Woot may return merchandise at vendors expense and/or assess charges to vendors to offset expenses incurred as a result of vendor noncompliance with operational standards. To help ensure continuous levels of quality, it is necessary to communicate with your Woot Purchasing Representative well in advance of any circumstances that may compromise or interrupt service, such as system changes or facility closures. 18. Returns Returns of items that were received and met the requirements of fulfilling a purchase order and shipment ID (Refer to Section 2 under Fulfillment of a Purchase Order above) will be subject to the terms agreed upon by the vendor and Woot Purchasing Representative All deliveries to FBA that do not meet the requirements of fulfilling a purchase order and shipment ID (ex: overages, damaged product, wrong delivery location) may be rejected or returned to the vendor at the FBA FC or Woot Purchasing Representative s discretion, and at the vendor s expense. No Return Authorization Requests will be processed for these returns. These returns are not subject to the agreed upon terms of returns, as they are considered to be caused by vendor non-compliance Vendors must attempt to find resolution with the Woot Purchasing Representative prior to refusing any returned items Returns coded as Merchant Damage or Defective will incur a return freight charge. Merchant damage returns consist of any inventory that has been delivered to an FBA fulfillment center and has been returned to the vendor as a damaged product. Page 16 of 45

17 19. Imports (This section is under development contact your Woot Purchasing Representative) This section is under development contact your Woot Purchasing Representative Ultimate Consignee To Be Determined Return of Imports FBA is currently unable to return inventory stored in FBA's fulfillment centers to an address outside of the United States. Furthermore, FBA does not currently support pick-up options for sellers at FBA fulfillment centers. If Woot wishes to have inventory returned to the vendor, Woot must supply a return address in the United States in the Create Removal Order form. 20. Shipping Best Practices Creating shipments: Items and quantity shipped to Woot must match exactly what is specified in the shipment you created Product labeling: Each shippable unit must have a product identification number. If you are using printing labels, they must cover any existing scannable barcode (UPC, FnSKU, EAN or ISBN). Applying printed labels properly will help ensure the correct items are processed and your inventory is accounted for Labeling the box: Each box must have the correct shipping label in a location and condition that is easily visible and scannable (for example: next to the carrier-tracking label, not over the carton seam, on the side of the box). Shipping labels should be placed no closer than 1-1/4" from any natural edge and should not be covered by tape or anything that would obscure any critical information. Box contents should be from one shipment only; do not combined shipments Box dunnage (void fill): Acceptable forms of dunnage include foam, air pillows and full sheets of paper. Unacceptable forms of dunnage include crinkle wrap, shredded paper and peanuts of any kind. No "gaylords" (pallet-sized cartons) or point-of-sale packaging may be used for shipping Packing and labeling sets: Separate items packaged together that are intended to be sold together as a single set must be packaged and clearly labeled as a set to prevent pieces of the set from being separated. The set must also have a single, unmistakable barcode that identifies the entire set. Barcodes on individual component pieces of the sets must not be visible Pallets: All shipments that are not small parcel (individual small package) must be well-palletized, securely stretch wrapped and labeled "Pallet # of." Safety requirements: Boxes should not exceed 50 lbs unless one single shippable unit exceeds 50 lbs itself. Boxes weighing more than 50 lbs must be clearly labeled "Heavy Weight" on the top and sides. Pallets must not exceed 72" in height including the height of the pallet itself, nor exceed 1,500 lbs in gross weight. If the pallet contains books, we recommend limiting the height to 50" because of the weight. Pallets must be free of damage that compromises usability or safety Delivery appointments: For any shipment not being sent using small parcel, carriers must schedule a delivery appointment no less than 24 hours before the intended delivery via CARP. In order to schedule a delivery appointment, the carrier must provide the PRO number, bill of lading (BOL) number, all Amazon PO# s, and Shipment ID numbers contained in the shipment, total quantities of pallets, total number of cartons, and units (when available). 21. Common Receiving Problems Barcode cannot be scanned: The physical barcode or the item label is either damaged or smudged beyond legibility and requires relabeling Unexpected Item Found: One or more units were not listed on the Amazon PO and Shipment ID. The fulfillment center will attempt to match the item with any other shipments you have sent, but if the item was not listed with an Amazon PO and Shipment ID, FBA reserves the right to return the item or destroy it at the seller's expense Additional Quantities Encountered: Vendor sent too many compared with the listings on the Amazon PO and Shipment ID. Woot can edit the shipment quantity to match the quantity received Item Label Missing: The item label is missing and requires relabeling Item Label Mislabeled: The item label is not affixed properly and requires relabeling. Page 17 of 45

18 22. Glossary of Terms Advanced Shipment Notification (ASN): An EDI formatted electronic notification of pending deliveries; an electronic packing list. Amazon Reference Number (ARN): A unique ID of a shipment defined as a trackable unit from Amazon s perspective. An ARN is generated when a Routing Request is process and will appear on the confirmation sent from Amazon to the Vendor ASIN (Amazon Standard Item Number): A unique identifier for all products in the retail catalogue Bill of Lading (BOL): A document issued by an entity providing transportation services that serves three purposes: 1) serves as receipt for the goods delivered to the carrier for shipment, 2) defines the contract of carriage of the goods from the point of origin to the point of destination according to the responsibilities of the service provider listed on the bill of lading, 3) under certain conditions, provides evidence of title for the goods. Bill of Lading Number: A unique number assigned by the shipper when creating the Bill of Lading. Carrier Appointment Request Portal (CARP): Web based portal that carriers utilize to request a delivery appointment at FBA FCs. The CARP website is and the TOC (Transportation Operations Center) phone number is Commingled Inventory: Also known as stickerless inventory. Commingling Woot inventory allows FBA to treat Woot inventory as being combined with the inventory that FBA or other sellers have of the same kind and condition. When someone purchases an item from Woot s inventory, FBA will not physically distinguish Woot s inventory from that of other sellers. For example, if seller Joe Smith sells brand new ipods with UPC and seller Jane Doe sells new ipods with the same UPC, when a customer places an order from Joe Smith for this ipod, FBA will fulfill the order with an ipod that is closest to the person processing the order in the FBA fulfillment center. However, FBA will decrement inventory availability for sale from Joe Smith, so Woot always has up-to-date knowledge of our stock. Consolidation: Occurs when multiple shipments are combined into one truck. Cube: The amount of space a shipment occupies on a trailer EAN (European Article Number): A 13-digit product identifier representing products as a barcode used internationally. EDI (Electronic Data Interchange): A method of transmitting data in formatted messages electronically between Woot, vendors, carriers, and drop shippers using the EDI standards X12 (for US and JP) or EDIFACT (for EU). FnSKU: Also known as stickered inventory. An identifier used by FBA fulfillment centers to identify each unique product. This is the identifier that is printed on product-level labels and this is how FBA identifies every Unit vendors send to us. Fulfillment by Amazon (FBA): Fulfillment by Amazon (FBA) is an Amazon service that allows Woot to store our products in designated FBA fulfillment centers and FBA will directly pack and ship these products to our Woot customers. Fulfillment Center (FC): FBA facilities, designed to hold goods for extended periods of time and ship product directly to our customers. Page 18 of 45

19 Hazardous Materials (Hazmat): Products which are classified as dangerous goods under the European Agreement concerning the International Carriage of Dangerous Goods by Road (ADR) because they contain flammable, pressurized, corrosive, environmentally hazardous or otherwise harmful substances. ISBN (International Standard Book Number): Global industry-standard identifier, used principally for books and used some DVDs, CDs, etc. Less than Truckload (LTL): A shipment that does not fill a full truckload (generally, < 50% of a truck) is picked up by an LTL carrier and consolidated with other Vendor s shipments before being delivered to FBA FC. License Plate (LP) Receive: Receive process where items are received by scanning a barcode (SSCC) on the outside of the package, thus eliminating the need to open the carton and scan each item. Packing List: A Vendor prepared document that lists all merchandise and quantities of merchandise in a particular shipment. Pallet: Movable platform used to stack cases or boxes to facilitate handling. Prepaid: The consignor (Vendor) pays the freight charges. PRO Number: A unique number assigned by a motor freight carrier to identify a specific shipment. Purchase Order (PO): The actual contract that we have with the vendors that represents Woot s product orders from those vendors. An Amazon PO# will consist of eight alphanumeric characters the first character will be an alpha character followed by seven numeric characters. An example of an Amazon PO# is U The Amazon PO# will be provided by Woot and is important when requesting to schedule an inbound delivery through Amazon s CARP system. (Note: also known as the CARP PO#). Purchasing Representative: The person who purchases goods/manages inventory and/or manages the Woot/Vendor relationship. Routing Request: A vendor-facing, web based application that facilitates the routing of inventory from a Vendor s distribution center to an FBA FC. Required for all shipments > 150lbs. SCAC (Standard Carrier Alpha Code): A unique, four-letter alpha code used to identify a carrier. SSCC (Serialized Ship Container Code): An 18-digit number used to identify logistics units; used in LP Receive. SKU (Stock Keeping Unit): A merchant specific identifier for a purchasable good Sort Facility: FC facility in which product is considered sortable. In general a sortable item/product is: if the length < 18 and Width < 14 and Height < 8 and Weight < 20 pounds. UPC (Universal Product Code): A standard type of barcode widely used in North America for tracking trade items. Vendor: The party from whom Woot purchases goods. Page 19 of 45

20 23. Attachment 1 Product Specific Packaging Requirements & Examples The following section will provide packaging requirements for: 1. Liquids 2. Pellets and Granular 3. Sharp Items 4. Breakable and Fragile 5. Plush Items 6. Textiles 7. Jewelry 8. Plexiglas 9. Apparel 10. Adult Products Failure to comply with stated safety requirements and product restrictions may result in refusal or destruction of inventory immediately upon receipt at the FBA FC. Product rejected at the dock and returned to the vendor will be at the vendor s expense. Liquids: Liquid products (or product containing liquids) will only be accepted if they possess the following characteristics and conform to the associated packaging requirements and restrictions as listed in Illustration A below: Illustration A Any product that do not meet the characteristics and associated packaging requirements indicated above in Illustration A will not be accepted into the FCs without specific approval by Woot s Purchasing Representative. Example: product item with dimensions less than 8 x 14 x 18 but weighs more than 12 lbs cannot be accepted into the FBA FCs unless Woot has prior approval. Additional requirements for all liquids: 1. Corrugate containers on multi-unit bundled products must meet the following criteria: 2. Box certificate seal exists 3. Product is in a six-sided box 4. Carton does not give way when medium pressure is applied to any of the sides 5. No side of product carton has an opening that makes the contents of the box visible from the outside 6. Contents of product inside are securely held in place inside the carton 7. Carton is sealed with either tape, glue, or staples 8. Carton has clear markings indicating which box side is the top 9. Must not contain hazardous materials. Page 20 of 45

21 10. Each sellable unit must be able to pass a drop test consisting of the following: A. Items will be dropped three successive times from a height of 2.5 feet onto a concrete surface. B. Three drop test will include: 1) Once on the top of the box 2) Once on the corner 3) Once on either the side or the bottom C. A single test article must survive a single test. A single test is defined as all three drops top, corner, and either side or bottom. D. Damage to the corrugated container is acceptable. E. A successful drop test is a leak-free container. Example(s) Liquids Good example of non-breakable and double-sealed container of less than 50 fluid ounces. Pellets and Granular: Pellets and granular products may leak and cause damage to conveyance equipment (i.e. sortables). All such items must pass the Full Minute Vigorous Shaking (FMVS) test for packaging. The final result of this test must show that the packaging must not leak pellets or granular material after a full minute of vigorous shaking. Good example of well-sealed granular that passes FMVS. Example(s) Pellets and Granular Page 21 of 45

22 Sharp Items: Sharp items include any product that has a sharp or pointed edge that, when exposed, would present a safety hazard to operational associates, carriers, or customers receiving or unpacking the product. Sharp products must be packaged so that in the normal course of the order fulfillment process the sharp or pointed edge will NOT become exposed. Order fulfillment includes: receipt, put away/stocking, shipment preparation and transit to the customer. Guidelines for packaging of sharp items: 1. Blister packs: Blister packs provide the safest packaging of sharp items. The blister pack must cover the sharp edge and be securely fastened to the item so that the item does not slide around within the pack. 2. Secured to a footprint and wrapped: Sharp products secured to a footprint and wrapped in plastic may be allowed provided the item is: A. Secured to the footprint B. The plastic is rigid enough to withstand handling C. Exterior contact does not cause the sharp product to perforate the plastic. D. Secure to the footprint means that the sharp item does not slide around. 3. Molded footprints: Sharp products contained in molded footprints with plastic covering are not typically safe and is not recommended. 4. Cardboard or plastic sheaths: Cardboard or plastic sheaths alone on the sharp blade are not sufficient unless the sheath is of a rigid durable plastic and secured to the product so it cannot slide off. Example(s) Sharp Items Examples of well-packaged sharp items; items are in a fully enclosed stiff plastic package and fastened securely to the footprint. Sharp products secured to the footprint and wrapped in plastic may also be allowed provided the item is secured to the footprint (i.e. does not slide around), the plastic is rigid enough to withstand handling and exterior contact does not cause the sharp product to perforate the plastic. Page 22 of 45

23 Examples of non-compliant packaging: Sharp item is not secured, sharp edge is exposed in open-face box, inadequate cardboard or plastic sheath allowing sharp edge to slide out, sharp item not secured to the footprint. Glass, Ceramic, Breakable and Fragile: Any product of extremely delicate material or construction or in need of careful handling to avoid breakage or damage must be packaged so that in the normal course of the fulfillment process they cannot be broken or exposed. The following packaging guidelines are: 1. Items must come in a 6-solid-sided box so the item is not exposed. 2. All items must be individually wrapped to prevent damage from other items with a container and must pass a 4 foot drop test without having items break. Example: as set of four wine glasses. Drop test consist of five (5) drops: A. Flat on base B. Flat on top C. Flat on the longest side Page 23 of 45

24 D. Flat on the shortest side E. On a corner 3. Items should not move or shake within the container and should pass a vigorous shake test without having items break. Example(s) Breakable & Fragile Items Examples of well-packaged breakable and fragile items; item is not exposed and is protected from damage. individually wrapped and protected. Breakables are Examples of non-compliant packaging: Breakable items are exposed; items can move or shake within the packaging. Plush Items: Any product where the fabric/material can be damaged by tearing, dirt, dust, liquid, etc. during the fulfillment process. Plush products must be packaged so that the item cannot be damaged or cause unsafe conditions by having the material exposed during the fulfillment process. Products include, but limited to: stuffed toy, stuffed animal, puppet, etc. The following packaging guidelines are: 1. Items must be placed in a sealed poly bag or shrink wrapped. 2. Poly bag or shrink wrap should not protrude more than 3 inches past the dimensions of the product. 3. Poly bags used to protect the product must meet the following requirements: A. Poly bags with an opening of five (5) inches or larger must have suffocation warning. Example: B. Plastic bags can be dangerous. To avoid danger of suffocation; keep this bag away from babies and children. Page 24 of 45

25 C. The film that the bag is made of must be at least 0.09 mil in nominal thickness. D. Poly bag must be transparent. Example(s) Plush Items Examples of well-packaged plush items; item is enclosed in a sealed box and the opened face is sealed. Examples of good packaging where items are enclosed in bags with clear suffocation warnings. Examples of non-compliant packaging: Item is in an open-faced box that is not sealed. Textiles: Any product made of cloth or fabric that can be damaged by tearing, dirt, dust or liquid during the fulfillment process. Textile products must be packaged so that the item cannot be damaged or cause unsafe conditions by having the material exposed during the fulfillment process. The following packaging guidelines are: 1. Items must be placed in a sealed poly bag or shrink-wrapped. 2. Poly bag or shrink wrap should not protrude more than 3 inches past the dimensions of the product. 3. Poly bags used to protect the product must meet the following requirements: A. Poly bags with an opening of five (5) inches or larger must have suffocation warning. Example: Page 25 of 45

26 B. Plastic bags can be dangerous. To avoid danger of suffocation; keep this bag away from babies and children. C. The film that the bag is made of must be at least 0.09 mil in nominal thickness. D. Poly bag must be transparent. 4. Material that can be damaged by plastic bag or shrink wrap should be boxed. Example: leather 5. Hangers are not allowed. Example(s) Textiles Example of good textile packaging where the item is in a sealed bag. Jewelry: Jewelry must be packaged so that the unit cannot be damaged or cause unsafe conditions by having the material exposed during the fulfillment process. Any jewelry unit that can be damaged by tearing, dirt, dust or liquid during the fulfillment process must comply with the following packaging guidelines: 1. Pouches: A. Pouches must be packed individually in plastic bags with the barcode on the outside of the pouch. B. The plastic bag should be appropriate for size of a pouch. Do not force a pouch into a bag that is too small or place it in a bag where it can easily shift around. C. Poly bags with an opening of five (5) inches or larger must have suffocation warning. Example: D. Plastic bags can be dangerous. To avoid danger of suffocation; keep this bag away from babies and children. E. Poly bag must be transparent. 2. Boxed Jewelry: A. Boxes made of material that is easily cleaned do not have to be bagged. Sleeves are sufficient protection from dust. B. Boxes made of fabric-like material that is susceptible to dust or tearing must be bagged or boxed individually with the barcode displayed for scan ability and readability. C. Protective sleeve or bag should be only slightly larger than the unit. D. Box sleeves should be snug enough or secured in a way that they will not slide off the box. The barcode must be visible with the sleeve in place. E. Barcodes should be attached to the box if possible, however, they can be attached to the sleeve if secured properly, scannable, and readable. Page 26 of 45

27 Example(s) Jewelry Items Examples of well-packaged jewelry items; pouches are properly packaged one per bag for protection against dust or dirt, the bags are slightly larger than the pouches, and the barcode is visible, scannable, and readable. Examples of non-compliant packaging: Pouch is exposed and unprotected, the contents of the pouch are bagged but the barcode is inside the pouch and cannot be scanned without removing it from the pouch. Fabric-like box properly stored in a bag slightly larger than the box but missing barcode. Example of a product stored in a bag that is much larger than the unit. Product bag is more likely to be punctured or torn and barcode separated from the unit. Box that is poorly protected by a sleeve that is not secured enabling the box to slip out and become separated from the sleeve and the barcode. Page 27 of 45

28 Plexiglas: All items sent to an FBA FC that are made of or packaged in Plexiglas require a label at least 2 x 3 that identifies the product is Plexiglas. The label helps distinguish Woot s Plexiglas product from items that are made of glass. Glass items would be considered as Breakable and Fragile and would fall under the packaging guidelines of that product type. Apparel: 1. No hangers on garments. 2. Each sellable unit must be individually poly-bagged and sealed so that the product will not fall out. A. If the polybag opening is greater than 5 inches and the thickness of the plastic is less than one mil (1/1000 inch), then a suffocation warning sticker must be present with the following or similar warning statement: "Warning: Keep this bag away from babies and children. Do not use in cribs, beds, carriages or playpens. The thin film may cling to nose and mouth and prevent breathing. 3. Each sellable unit must have a scannable UPC barcoded sticker with printed UPC numbers in an easily visible and scannable part of the polybag (prefer the lower right corner). A. Include style number, size and color on the product label barcoded sticker. This barcode must match the hang tag on the garment. 4. Do not include unauthorized marketing or promotional materials (i.e. pamphlets, display materials, price tags, other non-woot stickers). Example(s) Apparel Adult Products: All adult products must be bagged for protection in black, opaque bags. The outside of the bag must have a scannable ASIN and a suffocation warning. This includes but is not limited to items that meet ANY of the following requirements: Items that contain pictures of live, nude models Packaging that uses obscene/profane messaging Items that are life-like in nature but with no live-model nudity shown Acceptable adult product packaging: Page 28 of 45

29 Tame, abstract items that are not life like in nature Items in plain packaging without models Items in plain packaging with models not in suggestive or compromising positions Packaging with no obscene text Suggestive text but no profanity Packaging that shows a model or models in compromising/suggestive poses or positions but no nudity Page 29 of 45

30 24. Attachment 2 Woot Infraction Management (Chargeback Schedule) To Be Announced (TBA) Woot s Infraction Management goal is to reduce vendor caused defects from entering into Woot s Supply Chain, to transact business consistent with our requirements, strengthen the operational integration between Woot and its vendor partners and provide an excellent experience to our customers. In the interim period we want to partner with our vendors to provide you with an opportunity to review our requirements and to give you ample time to become compliant with those requirements. Our Infraction Management program will become effective in Q4 of Woot will communicate non-compliant types and its associated chargeback fees prior to the effective date. In the meantime, we urge our vendors to partner with Woot to drive towards the compliant requirements as described within this document. If you have any questions please contact your Woot Purchasing Representative. Page 30 of 45

31 25. Attachment 3 Carrier Appointment Request Portal User Manual for Carriers User Manual for Carriers In an effort to continuously improve supply chain efficiencies, Amazon is launching the Carrier Appointment Request Portal for carriers who have been engaged directly by Woot vendors to move freight to designated FBA Fulfillment Centers. This portal is expected to reduce the time taken by vendor-paid carriers to schedule appointments at FBA Fulfillment Centers (FCs) and will provide a standard process for scheduling appointments to designated FBA FCs. Present Process and Limitations Currently, the carrier fills out an appointment form manually and sends the appointment details via to the Amazon Fulfillment Center. Amazon s fulfillment center responds to this appointment request through an manually. New Process The new process would require carriers to logon to the website ( and to provide the same information which they currently provide on the web portal. Amazon systems would then systematically schedule the freight and provide a time and date for delivery of freight to the carriers within a fixed turnaround time. This process replaces a number of manual activities and is expected to reduce the time taken for responding to appointment requests. Navigation Workflow In this document we describe the steps to be followed by the carrier to schedule an appointment using the Carrier Appointment Request Portal. We will illustrate the steps to be followed through screen shots from the website. Requesting an account Carriers can request an account by logging onto the website and following the simple steps below: Click on the link Request New Account Fill in all the details. Pay particular attention to the field called Standard Carrier Alpha Code, please provide your SCAC. Amazon Transportation will authorize the user id after checking with the terminal. Page 31 of 45

32 Screen 1: Requesting for a new account Logging into the website Carriers can logon to the website using the screen below: Screen 2: Logging into the website After logging into the website, the carrier can provide the details and request for an appointment. Page 32 of 45

33 Workflow Options Once the carrier is logged onto the website, he/she is presented with a menu as shown below. The carrier can choose to review past appointments or schedule a fresh appointment. Screen 3: Menu Options In order to submit a request, the carrier should click on the Submit request option. In order to review past appointments, carrier should click on the Search Past Appointments option. Submitting an appointment request Upon reaching the Submit Request screen, the carrier should provide all the details of the freight and request for an appointment. (a) PRO Number: Carrier should provide the appropriate PRO number for the shipments that will be delivered (b) BOL Number: Carrier should provide the BOL number given by the vendor in this field (c) PO Number: Carrier should also provide all the AMAZON PO AND SHIPMENT ID numbers associated with that shipment in this field (d) Freight Details: Carrier should also provide the details of the freight that is being delivered. After filling all the details carrier can click on the submit button. Page 33 of 45

34 Screen 4: Request Appointment The portal requires the carrier to fill all the relevant details in this screen. The carrier has to fill the details in this page and click on the submit button to submit the request to Amazon. Field Trailer Number Condition optional, single value field if provided, it must consist of at least 1 nonwhitespace character can contain one or more spaces ARN optional, single value field if provided, it must be a valid ARN known to Amazon TRAN systems PRO mandatory, single value field cannot contain any spaces (must be a single token) cannot be longer than 30 characters Page 34 of 45

35 BOL optional, single value field if provided, cannot contain any spaces (must be a single token) if provided, cannot be longer than 30 characters Pallet Count optional, single value field if provided, must be non-negative number if provided and if "Palletized" is defined in "Load Type:", then must be 1 or more pallets Carton Count mandatory, single value field must be a value 1 or greater Unit Count optional, single value field if provided, must be non-negative number PO List mandatory, multi-value field (values separated by space or comma), at least 1 value required each PO ID must follow these rules: it must be a valid PO known to Amazon TRAN systems PO's destination FC must match the destination FC on the CARP form PO must NOT be "closed" Page 35 of 45

36 Screen - 5: Confirm Appointment The portal then seeks a confirmation from the carrier that the data he/she provided is appropriate for the appointment sought. The carrier has to click on the submit button to confirm his appointment request to Amazon. Page 36 of 45

37 Screen 6: The portal then provides full details of the appointment that can be printed for the carrier s future reference. The request for appointment is submitted to Amazon. The carrier will get a message that the appointment request has been registered. At this point, the request will be provided with the dock clerk of the fulfillment center where the appointment is sought. The dock clerk will in turn confirm the appointment and the actual appointment details will be communicated to the carrier through the address specified while scheduling the appointment. Page 37 of 45

38 Important Note: The carrier receives an acknowledgement of the request immediately from the portal. However, the carrier will have to wait for the fulfillment center to revert to his request for appointment. The confirmation that a carrier receives once the appointment is confirmed is shown in Appendix -2. The carrier can however check the status of the appointment in the portal itself. The appointment status is Pending confirmation if the appointment has not been confirmed by the fulfillment center. The appointment changes status to Confirmed when the fulfillment center grants an appointment to the carrier. Reviewing Appointments Carrier can also review past appointments by clicking on the Search Appointments option in the menu screen. Upon providing the necessary details the website throws a list of appointments matching the condition. The carrier can use this search option to review the details of past appointments as well as to know appointments that he has scheduled with the Fulfillment Center. Screen -7: Search Appointment Page 38 of 45

39 Screen 8: Appointments Results Managing errors If an appointment that is being scheduled by the carrier contains any errors, the website will specify the error message for that request in the request itself. Carriers will get to know of the error message immediately when the data provided fails validation. For example, if the PO is invalid, the carrier will be asked to recheck the PO or check the PO number with the vendor. A completely correct appointment request will not generate any error message and the carrier will be automatically notified with an acknowledgement when the data provided is accurate and valid. Please see Appendix 4 for a sample error message. Seeking Support If the carrier faces a problem in using the website or has concerns about the appointment being provided, the carrier can reach out for support in using this website by writing an to carp-support@amazon.com. Page 39 of 45

40 CARP APPENDIX -1: Dos & Don ts Do s: (a) Do provide all the Amazon POs in the appointment request (b) Do provide the correct PRO (mandatory) and BOL as required in the portal (c) Please note down the request id for your reference (d) Do contact for any queries about the portal (e) Do contact the fulfillment center if there is any exception to be handled such as change of appointment date/time (f) Do check with the vendor if the website indicates that the PO number is invalid (g) If the carrier has to deliver an Amazon PO as well as the PO of another FBA customer (such as Target, Bebe or Lacoste) the non-amazon POs have to be delivered using separate PRO numbers. (h) Please wait for the fulfillment center to revert to your request for appointment. (i) Do check the status of the appointment in the portal. The appointment status is Pending confirmation if the appointment has not been confirmed by the fulfillment center. The appointment changes status to Confirmed when the fulfillment center grants an appointment to the carrier. Don ts: (a) Do not request for an appointment for the same freight through or through the portal again (b) Do not mix Amazon POs with non-amazon POs in the same PRO (c) Do not share your user id or password to any person Page 40 of 45

41 CARP APPENDIX -2: Appointment Confirmation Sample Hello ABCD on behalf of WXZY, An appointment on September 23, :30:00 PM EDT has been confirmed at Amazon.com's SDF1 Fulfillment Center for the shipment listed below. The appointment ID is Please make sure you have the appointment ID ready when you show up for the appointment. If you have additional concerns or need assistance, please reply to this or contact the Amazon.com Transportation Department at Thanks! Appointment Summary Fulfillment Center: SDF1 Inbound Shipment Appointment (ISA) ID: Arrival Date: September 23, :30:00 PM EDT Departure Date: September 23, :00:00 PM EDT Door: 32.0 Shipments PRO: BOL: Pallet count: 1 Carton count: 70 POs: L Have a great day! Amazon.com Transportation Department Page 41 of 45

42 CARP APPENDIX -3: Appointment Re-scheduled Sample Hello ABCD on behalf of WXZY, A confirmed appointment with appointment ID on September 23, :30:00 PM EDT at Amazon.com's SDF1 for the shipment listed below has been rescheduled. The new appointment ID is and the appointment is on September 23, :30:00 PM EDT. If you have additional concerns or need assistance, please reply to this or contact the Amazon.com Transportation Department at carp-support@amazon.com. Thanks! Appointment Summary Fulfillment Center: SDF1 Inbound Shipment Appointment (ISA) ID: Arrival Date: September 23, :30:00 PM EDT Departure Date: September 23, :00:00 PM EDT Door: 32.0 Shipments PRO: BOL: Pallet count: 1 Carton count: 70 POs: L Have a great day! Amazon.com Transportation Department Page 42 of 45

43 CARP APPENDIX -4: Error message when the PO is invalid The website will prompt the user to verify the PO number or validate it with the vendor. Page 43 of 45