NEW DEAL LLC. [dba AGAINST ALL ODDS] VENDOR COMPLIANCE GUIDE

Transcription

1 NEW DEAL LLC [dba AGAINST ALL ODDS] VENDOR COMPLIANCE GUIDE Effective January 1 st, 2017

2 TABLE OF CONTENTS Introduction 2 Contact and Correspondence 3 Routing Instructions 4~5 Ticketing Requirements 6 Packing Requirement 7~8 Shipping Instructions 9~10 Return to vendor 11 Expense Offset Charges 12 1

3 INTRODUCTION New Deal LLC (dba Against All Odds) is committed to ensuring that products sold at Against All Odds stores are safe for their intended use, and comply with all applicable standards, requirements, rules, and regulations. This manual is intended to provide you with an overview of many of the requirements applicable to the products New Deal offers for sale in its stores. This manual also identifies specific procedures we ask you to follow in providing products to New Deal. This manual applies to all products supplied by vendors to New Deal. The terms under which you sell your products to New Deal include a warranty that all merchandise is safe, fit for the use of intended purpose; merchantable; of best material and workmanship; free from defects; and manufactured in accordance with all laws on the federal, state, and local levels. Specifically, you must ensure that your products comply with all consumer product safety standards and requirements issued or administered by the Consumer Product Safety Commission, as well as with the certification-testing requirements CPSC issues under the Consumer Product Safety Improvement Act. If you fail to comply with the requirements above, it may result in chargeback and refusal/return of shipment at the vendor s expense. We thank you for your cooperation and support. 2

4 CONTACT AND CORRESPONDENCE Main office 222 Bridge Plaza South 6F. Fort Lee, NJ Tel: (ext 1641) Fax: Distribution Center (Warehouse) New Deal LLC Distribution Center 21 S. Middlesex Ave Monroe Township, NJ P: (ext 1232) F: AREA CONTACT PHONE/ ADDRESS ROUTING REQUEST AND SHIPPING INFORMATION SHIPPING DEPARTMENT (ext 1232) INVOICE PAYMENT AND CHARGEBACK ACCOUNTING DEPARTMENT (ext 1422) QUALITY ASSURANCE BUYING DEPARTMENT (ext 1641) RETURN TO VENDOR SHIPMENT BUYING DEPARTMENT (ext 1641) 3

5 ROUTING INSTRUCTION To expedite merchandise processing in the Distribution Center, please follow these listed guidelines. Delivery or pick up appointment should be made based on the PO. Routing Request must be sent via to If New Deal Routing Request form is not filled out completely when making an appointment, vendor will be subject to a chargeback. No delivery /pick up will be accepted without a valid PO number. When routing is requested by vendor, we will pick up only when the shipment is ready. Failure of readiness will result in pick up attempt cost. Do not short or over ship the quantity on the purchase order unless prior approval is given by our buyer. Any quantities over the PO amount will be refused or subject to a chargeback. A fax or phone request is not a confirmed appointment until a return call from New Deal is received. New Deal Routing Request form on following page 4

6 New Deal LLC (dba Against All Odds) Office: 222 Bridge Plaza South, Fort Lee, NJ Tel: (201) Fax: (201) Distribution Center: 21 South Middlesex Ave, Monroe Township, NJ Tel: (201) Fax: (609) Routing * Send with the following information to shipment@aao-usa.com: 1. Pick-up address (include hours of operation) 2. Contact Person & Tel. phone # 3. Total Number of CTN 4. Number of Pallet (if applicable) 5. Total Weight 6. PO number 7. Start ship date & Cancel Date 8. Packing List 9. Ship To Address (our warehouse address) ***please attach a packing list in the *** Carton Label Requirement 1. From Address 2. To Address (our warehouse address) 3. Purchase Order No 4. Total quantity 5. Number of each carton as part of total shipment (1 of 3, 2 of 3, etc...) Packing Requirement * Packing list must be attached on the side of the lead carton. Contact * For further questions, shipment@aao-usa.com Payment * Please send all invoices to Accounting via or regular mail. Any questions about payments or invoices, please contact Accounting department aao_accounting@aao-usa.com phone: ext.1422 fax:

7 TICKETING REQUIREMENT Vendors are responsible for ticketing. Merchandise not ticketed to these specifications may cause us to experience delays in processing the merchandise. 1. UPC Tickets Must include UPC barcode, style, size, color and retail price. Each color, size, and style needs to have its own UPC code. UPC code should be able to be scanned. UPC code numbers must be readable (in case they must be keyed in.) The size / color/ style are clearly readable on the label. 2. AAO Pre-Tickets Please contact buyers for supply tickets generated at New Deal s distribution center. Labels must be clearly visible to customer. If the merchandise is tag less, the ticket should be attached near the neck or waistband area. It is the Vendor s responsibility to check all of the information on the tickets/labels for accuracy against the purchase order information: style number, size and color. Failure of ticketing properly will be subject to a chargeback. Do not attach sticky tickets to the fabric of any garment. 3. Non UPC or AAO Pre-Tickets If vendor does not have readable UPC tickets or AAO pre-tickets, please contact the buyer for approval to ship. 6

8 PACKING REQUIREMENT Merchandise not packed to these specifications may cause us to experience delays in processing the merchandise. Vendor must pack merchandise in shippable carton (Minimum 3lbs, Maximum 70 lbs.) Cartons must contain merchandise for only one Purchase Order. Concealed damages or shortages where there is no visible damage or tampering with the package will be charged back to the Vendor. To prevent shortages due to cartons being opened and re-taped while in transit to our warehouse, all vendors are required to pack merchandise in cartons of appropriate strength sealed with tape of appropriate strength. All boxes must be marked to show our purchase order number, style number enclosed, carton quantity, a detail breakdown of pre-packs, size breakdown, and carton number. Cartons must be clearly marked with a label containing the following information: From (Vendor) Purchase order number Style number and color as noted on the PO# Quantity per carton Size scale Number of each carton as part of total shipment To New Deal LLC (dba Against All Odds) 7

9 * Please place label in upper left corner as indicated above. 8

10 SHIPPING INSTRUCTIONS Merchandise not shipped to these specifications may cause us to experience delays in processing the merchandise. The Bill of Lading must be used for every shipment. The bill of lading must be marked to indicate our purchase order number, the number of cartons for each purchase order and quantity of merchandise for each purchase order. All packing slips must be in a removable pouch on the outside of the one carton. The envelope, which contains the packing slip, should be clearly marked, PACKING SLIP ENCLOSED on the leading carton. The packing list should include the following information: 1. Vendor Name and Address 2. Purchase Order Number 3. Merchandise Description (Quantity,Style, Color, Size) 4. Total cartons shipped All vendors should palletize shipments that are more than 20 cartons prior to arrival at warehouse. Please follow this instruction. 1. Maximum pallet height may not exceed 72 inches tall 2. Maximum pallet weight may not exceed 2000 lbs. 3. Packing List must still be attached to the lead carton before wrapping. 4. Wrap freight tightly to prevent load shifting. 9

11 Inovice must be prepared as follows, 1. Separate invoice and invoice number for each purchase order 2. Our purchase order number 3. Number of cartons shipped and number of pieces shipped. This must agree with your Bill of Lading. 4. Actual date of shipment 5. Invoice must have the following billing address listed: Accounting Department New Deal LLC (dba Against All Odds) 222 Bridge Plaza South 6th FL Fort Lee, NJ

12 RETURN TO VENDOR Any products that are received damaged, have a poor quality or do not comply with appropriate compliance regulations will be sent back to vendor for full credit at vendor s expense and subject to chargeback to vendor. The carrier will be determined by Vendor and freight charge will be paid by vendor. All such returns that are refused by the vendor will be disposed of at our discretion. Merchandise will be returned to vendor and subject to chargeback due to the following reasons: 1. Merchandise not ordered 2. Defective or poor quality of goods (including wet, smelly, worn, etc.) 3. Mismatched style, color or sizes (Broken size pack) Merchandise described above will be returned to vendor and subject to chargeback according to the following process: 1. Vendor has 5 business days from the request date to issue a Return Authorization and Call tag number. If vendor fails to provide RA number on time, the goods will be disposed of at our discretion. 2. The RTV packing slip is generated at the time the DC executes the return. When generating the RTV, the DC ships the merchandise back to the vendor. The Vendor must provide the following information for all Return Authorizations: 1. Vendor/Company Name 2. Return-to Address 3. Return Authorization Number issued by vendor 11

13 EXPENSE OFFSET CHARGES All shipments must be in compliance with the purchase order unless otherwise agreed to in writing with the New Deal buyer. Violations of the New Deal LLC (dba Against All Odds) will result in offset expense charges to the Vendor. The purpose of offset charges is not to profit, but to achieve compliance so merchandise can be moved quickly and cost effectively to the selling floor. The Vendor is responsible for inbound and outbound freight charges when applicable. All disputes on chargeback should be addressed directly to the Distribution Center issuing the chargeback. Any disputes on chargeback filed against vendor that cannot be resolved at the Distribution Center should be addressed within 3 months of chargeback date to buying department and accounting department. TRANSPORTATION SHIPPING ERRORS Invalid or canceled order Shipping merchandise to the incorrect address Missing packing slip on carton per shipment (p.9~10) Failure to make merchandise available for shipping by scheduled pick-up date (p 4~5) $ 100 per incident + all freight charges $ 100 per incident + all freight charges $ 100 per incident $ 100 per incident MERCHANDISE ERRORS Merchandise not ordered Defective or poor quality of goods Mismatched style, color or size (Broken Pack) $ 50 + $ 1 per unit in error $ 50 + $ 1 per unit in error $ 50 + $ 1 per unit in error 12