BC Health Authority Shared Services Organization Province-wide Shared Services. Better Value.

Transcription

1 BC Health Authority Shared Services Organization Province-wide Shared Services. Better Value. Transforming Healthcare Supply Chains An update on progress in B.C. Presented to: National Healthcare Supply Chain Network Conference May 16-18, 2010 Doug Kent, VP Supply Chain

2 Presentation Agenda Background Strategy Shared Services The SSO SSO Supply Chain Current Focus BC Health Authority Shared Services Organization 2

3 Who We Are BC Health Authority Shared Services is a provincial entity. It services all six HAs in the province Patients served (BC Population) Million BC Health Authority Shared Services Organization 3

4 The Opportunity Realization of further benefits and economies beyond those available to individual HAs efficiencies, savings, cost avoidance improve service and quality Non-clinical savings reinvested in clinical services Creation of an effective shared services entity SSO provides core support services, HAs focus on health needs and delivery BC Health Authority Shared Services Organization 4

5 Shared Services Mission The BC Health Authority Shared Services Organization will create enhanced value to the health system through the effective and efficient delivery of agreed upon support services. Values Service Quality Customer-focused Continuous Improvement Value for Money Evidenced-based Improvements Outcomes-oriented Commitment to Employees Goals Enhanced value to the health care system through increased process efficiency, standardization, capital avoidance and leveraging of buying power Enhanced service quality through delivery of customer-focused services. Improved alignment and integration across the health authorities BC Health Authority Shared Services Organization 5

6 Effective Governance Role of the Board Provincial focus Strategic direction Six HA CEOs, COO of the Ministry of Health, two external board members SSO Executive single signing authority for contracts Provincial level policies & strategies (game changer) Value Add policy Compliance policy Sessional fees policy Clinical engagement strategy (HA clinicians, BCMA, BCOA, CSBC...) BC Health Authority Shared Services Organization 6

7 Evolution of our Supply Chain Services From hundreds of hospitals, to 52 regions, to 6 health authorities (1 provincial, 5 regional), to 1 Shared Services Organization Scope Supply Chain services for all six HAs SSO is sole agent for health authorities $1.5B annual spend ($1.9B including capital) $1B addressable spend BC Health Authority Shared Services Organization 7

8 Changing Paradigm In my neighbourhood Local Hardware Big box Hardware RelaAonship & Trust Price, selecaon, support BC Health Procurement in the hospital Provincial Shared Service RelaAonship, Trust & LaAtude BC Health Authority Shared Services Organization Price, support, process 8

9 2009 Milestones Supply Chain SSO Assumes Accountability Provincial ContracAng Program Launched First set of Provincial Contracts awarded Align Province with NaAonal GPO 2009/10 Launch Provincial OrganizaAon Second set of Provincial Contracts awarded Integrated Contract Management plan published February July Nov BC Health Authority Shared Services Organization 9

10 SSO Supply Chain Organization Provincial Level Branch Offices in each region Warehouse and Logistics Category Management Standardization Organizational Development Performance, Integration & Transformation Branches Lower Mainland Northern Interior Vancouver Island BC Health Authority Shared Services Organization 10

11 Current Focus Utilize 7 Health Authority based ERPs Plans for HAs to consolidate to two ERPs Implement Global Standards (GLN, GTIN) Build foundational systems Provincial Spend Data Warehouse - 13M lines Contract Register 4,600 lines Actualize Provincial Contract Plan In first year generated over $100 Million in savings Standardization Single Distribution Centre for lower mainland (by July 2011) BC Health Authority Shared Services Organization 11

12 Clinical Engagement Clinician s own pracace standardizaaon Value Adds are a provincial resource Benefits are more than cost savings Clinicians support mandate Trust standard, transparent, understood, consistently implemented process BC Health Authority Shared Services Organization 12

13 Our Balance = Our Reality? Efficiency gains Through standardization? Cost savings / avoidance Strategic sourcing/volumes? Service Improvements Customer surveys Improved Service levels? Quality? Alignment and integration across health authorities Benchmarks, clinical engagement Governance and accountability BC Health Authority Shared Services Organization 13