Dr. Abbas Al-Refaie.

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1 Dr. Abbas Al-Refaie Associate Professor, Department of Industrial Engineering University of Jordan, Amman, B.Sc., Master and PhD degrees in Industrial Engineering & Systems Management Qualifications: - B.Sc in industrial Engineering, , University of Jordan, Amman. - Master in Industrial Engineering, , University of Jordan, Amman. - PhD. In Industrial Engineering and Systems Management, , Feng Chia University, Taiwan. Academic Experience : Head OF IE department, University of Jordan. 2012/9-Now: Associate Professor in IE department 2008/9-2012/9: Assistant Professor at IE department 2012-Now: Senior consultant and lecturer for Diploma in Quality Management and business Excellence 2012: Session chair for The 7th International Congress on Logistics and SCM Systems, South Korea 2012: Organizer for Quality Day and Engineering Workshop in University of Jordan Now: Reviewer for various international Journals and member of editorial board. 2010, 2011: Participant in Innovation Policy funded by Comestch Pakistan. 2010, 2012: Researcher in Duisburg University, Germany, Funded by DFG Now: Member of several department and faculty committees. Teaching courses: Statistical quality control Undergraduate Level Facilities Planning Undergraduate Level Reliability and Maintainability Undergraduate Level, Cost accounting Undergraduate Level, Optimization/Operation research Undergraduate Level Quality Management Undergraduate Level, Supply Chain Management Undergraduate Level Safety Engineering Undergraduate Level, 2012 Experimental design and analysis Master Level, (JUST) Advanced quality control Master Level, Advanced engineering statistics Master Level Quality control and Reliability Master Level, (JUST) 1

2 Publications 1. Al-Refaie A., M-H Li (2012). Investigating the factors that affect hotel performance in Jordan using structural equation modeling. The International Journal of Human Resource Management*NP. 2. Al-Refaie A., Diabat, A. (2012). Optimizing convexity defect in a tile industry using fuzzy goal programming. Measurement, Journal of the International Measurement Confederation*NP. 3. A. Diabat, T. Abdallah, A. Al-Refaie, D. Svetinovic, and K. Govindan (2012). Strategic Closed-Loop Facility Location Problem with Carbon Market Trading. IEEE Transactions on Engineering Management, published online*np. 4. Al-Refaie, A., Foud, R., Eteiwi, D. (2012). Examining factors affect passenger s satisfaction and loyalty: A comparative analysis from Jordan airport. Advances in Information Sciences and Service Sciences-An International Journal of Research and Innovation. Accepted, *NP. 5. Al-Refaie A., M-H Li, B-C Chang, and I. Jalham. (2012). Application of Taguchi approach to improve performance of alignment-layer printing process in Liquid Crystal Displays. Journal of Engineering Manufacture, 226(7) *NP. 6. Al-Refaie A., Rawabdeh I., Alhajj R., I. Jalham (2012). A fuzzy multiple regression approach for optimizing multiple responses in the Taguchi method. International Journal of Fuzzy System Applications, 3(2) 14-35*.NP 7. Al-Refaie A., M-H Li, J-H. Ko (2012). Factors affect customer linking capabilities and customer satisfaction in CRM: Evidence from Jordanian Hotels. International Journal of Customer Relationship Marketing and Management, Accepted*. 8. Al-Refaie A., J.-H. Ko, and M.-H. Li (2012). Examining the factors affect tourists satisfaction, loyalty, WOM and intention to return using SEM: Evidence from Jordan. International Journal of Leisure and Tourism Marketing, 3(2)*. 9. Al-Tahat and Al-Refaie A. (2012). Activity-Based Cost Estimation Model for Foundry Systems Producing Steel Castings. Jordan Journal of Mechanical and Industrial Engineering, 6(1), 75-86*. 2

3 10. Fouad, Al-shobaki, Al-Tahat, Al-Refaie A. (2012). Executive Manager's Opinion about Just-In-Time Implementation Status in the Middle East Industry. Global Journal of Researches in Engineering, 8(1), 10-19*. 11. Al-Refaie, A. (2012). Optimizing performance with multiple responses using cross-evaluation and aggressive formulation in DEA. IIE Transactions, 44, Al-Refaie A., Ghnaimat O., Li M.-H. (2012). Effects of ISO 9001 certification and KAAE on performance of Jordanian firms. Jordan Journal of Mechanical and Industrial Engineering, 6(1), Al-Refaie A. (2012). Evaluating measurement and process capabilities A using tabular algorithm procedure for with three quality measures. Transactions of the Institute of Measurement and Control. 34(5), Al-Refaie A., Li, and Jalham (2012). Factors Influencing the Repurchase and Customer Satisfaction: A Case of Jordanian Telecom Companies. International Journal of Productivity and Quality Management, 10(3), M-H Li, C-H B. Yeh, and Al-Refaie A. (2012). The AQL and RQL of the Attributes Sampling Plans in MIL-STD Quality and Quantity, published online. 16. Al-Refaie A. and Al-Tahat M. (2011) Solving the multi-response problem in Taguchi method by benevolent formulation in DEA. Journal of Intelligent Manufacturing, 22(4), Al-Refaie A. and Li M-H. (2011) Alpha mistake of Taguchi s robust design with L12 and L32 arrays for STB type QCH by simulation. Journal of Quality, 18(1), Al-Refaie A. (2011) Optimizing correlated QCHs using principal components analysis and DEA techniques. Production Planning & Control, 22(07), Al-Refaie A. (2011). A structural model to investigate factors affect patient satisfaction and revisit intention in Jordanian hospitals. International Journal of Artificial Life Research, 2(4), Al-Refaie A. and Li M.H. (2011) Optimizing the performance of plastic injection molding using weighted additive model in goal programming. International Journal of Fuzzy System Applications, 22 (07),

4 21. M. D. Al-Tahat, Al-Refaie A., and A.F. Al-Dwairi, (2011).Performance Evaluation and Analysis of a JIT- Kanban Production System with Sampling Inspection. International Journal of Industrial and Systems Engineering, 11(3), Al-Refaie A., J.-H. Ko, O. Ghnaimat (2011).The effects of quality management practices on customer satisfaction and innovation: a perspective from Jordan. International Journal of Productivity and Quality Management (IJPQM), 8(4), Al-Refaie A. and M.-H. Li (2011). Applying DMAIC Procedure to Improve the performance of LGP Printing Process. Advances in Production Engineering and Management (Ulrich's Periodicals Directory & Cabell s Directory), 6(1), M. D. Al-Tahat, Al-Refaie A. and R.H. Fouad. (2011). Online Lean Performance Improvement for the Production of 5-Burner Gas Ovens. Journal of Information, Intelligence and Knowledge (JIIK), Online. 25. Al-Refaie A. (2010). Super-efficiency DEA approach for optimizing multiple quality characteristics in parameter design. International Journal of Artificial Life Research, 1(2), Al-Refaie A. and Bata, N. (2010). Evaluating measurement and process capabilities by GR&R with four quality measures. Journal of the International Measurement Confederation, 43(6), Al-Refaie A. and Li, M.H.C. (2010). Alpha mistake of Taguchi method with L18 array for STB type QCH using simulation. Journal of Simulation, (Engineering Index), 4(2), Al-Refaie A. (2010). A Grey-DEA approach for solving the multi-response problem in Taguchi Method. Journal of Engineering Manufacture, 224(1), Al-Refaie A., Wu T-H, and Li M-H. (2010). An effective approach for solving the multi-response problem in Taguchi method. Jordan Journal of Mechanical and Industrial Engineering, 4(2), Al-Refaie A. and Li, M.H.C. (2010). Alpha error of Taguchi method with different OAs for NTB type QCH by simulation. The International Journal of Quality Technology and Quantitative Management, 7 (4), Jalham, I. and Al-Refaie A. (2010). Local Jordanian Materials to Produce a Bakelite-base Construction Composite Material. Jordan Journal of Civil Engineering, 4 (4)

5 32. Al-Refaie A. (2009) Optimizing SMT performance using comparisons of Efficiency between different systems technique in DEA. IEEE Transactions on Electronics Packaging Manufacturing, 32(4), Al-Refaie A., Wu, T.-H., and Li, M.H.C. (2009). DEA approaches for solving the multi-response problem in Taguchi method. Artificial Intelligence for Engineering Design, Analysis and Manufacturing, 23, Al-Refaie A., Li, M.H.C., and Tai, K.C. (2009). Optimizing SUS 304 wire drawing process by grey analysis utilizing Taguchi method. Journal of University of Science and Technology Beijing, Mineral, Metallurgy, Material, 15(6), Li, M.H.C. and Al-Refaie A. (2008). Alpha error of Taguchi method with L16 array for the larger-the-better type response variable using simulation. Journal of Statistical Computation and Simulation, 79(5), Li, M.H.C. and Al-Refaie A. (2008). Improving wooden parts quality by adopting DMAIC procedure. Quality and Reliability Engineering International, 24: Li, M-H C., Al-Refaie A., and Yang, C.Y. (2008). DMAIC Approach to Improve the Capability of SMT Solder Printing Process. IEEE Transactions on Electronics Packaging Manufacturing, 31(2): International Conferences 1. Noche B., Al-Refaie A., and Robles M. (2012). Planning and optimizing relief systems in humanitarian logistics. 2nd International HumLogWorkshop Essen Performance Measurement in Humanitarian Logistics, Germany, 24th Sept. 2. Al-Refaie A., Belal Gharaibeh, and Mohammed Shurrab (2012). Examining effect of CCMS on overall customer satisfaction: A case of Jordanian banks. The 7th International Congress on Logistics and SCM Systems, South Korea 7-9/6/ Al-Refaie A., Belal Gharaibeh, and Mohammed Shurrab (2012). Effects of supplier-buyer relationship on performance using structural equation modeling: Evidence from Jordan. The 7th International Congress on Logistics and SCM Systems, South Korea 7-9/6/ Al-Refaie A. and Mohammed Shurrab (2012). Simulation and ABC techniques to improve the performance of emergency department with cellular assignments. The 7th International Congress on Logistics and SCM Systems, South Korea 7-9/6/2012 5

6 5. Al-Refaie A., Ming-Hsien Li, Nour Bata (2011). Improving performance of plastic injection molding using grey relational analysis. The 21st International Conference of Flexible Automation and Intelligent Manufacturing (FAIM 2011). 6. Ming-Hsien Caleb Li, Al-Refaie A. and Chun-Wei Tsao (2011). A Study on the Attributes Sampling Plans in MIL-STD The 2011 International Conference of Manufacturing Engineering and Engineering Management, 2011 World Congress on Engineering. 6-8 July, 2011, United Kingdom/London. 7. Ming-Hsien Caleb Li, Chao-Hsiung Benjamin Yeh, Al-Refaie A. (2011). Reducing impurity of TFT-LCD Substrate Glass and increasing yield by using six sigma management. The 21st International Conference of Flexible Automation and Intelligent Manufacturing (FAIM 2011). 8. Al-Refaie A., Al-Tahat M., and Jalham, I. (2010). A system dynamics approach to reduce total inventory cost in an airline fueling system. The 2010 International Conference of Data Mining and Knowledge Engineering, World Congress on Engineering. 9. Al-Refaie A., Al-Durgham, L. and Bata, N. (2010). Optimal parameter design by regression technique and grey relational analysis. The 2010 International Conference of Manufacturing Engineering and Engineering Management, World Congress on Engineering-London. 10. Al-Refaie A., Li, M.H.C., and Tsao C.W. (2008). N-G approach for solving the multiresponse problem in Taguchi method. The 2008 International Conference of Mechanical Engineering, World Congress on Engineering, London, 2-4, July, Al-Refaie A., Li, M.H.C., (2008). Alpha risk of Taguchi Method with L18 array for NTB type QCH by Simulation. The 2008 International Conference of Mechanics Engineering, World Congress on Engineering, World Congress on Engineering, London, 2-4, July, Al-Refaie A., Li, M.H.C., (2008). Solving the Multiresponse Problem in Taguchi Method by Aggressive Formulation in DEA. The 2008 International Conference of Applied and Engineering Mathematics, World Congress on Engineering,, World Congress on Engineering, London, 2-4, July, Al-Refaie A. and Li, M.H.C. (2008). The alpha error of Taguchi method with L 16 for NTB type QCH using simulation Asian International Workshop on advanced reliability modeling (AIWARM 2008), 23 to 25, Oct, 2008, Taiwan. 6

7 14. Al-Refaie A., Li, M.H.C., and Wu, M.H. (2007), Alpha risk of Taguchi method with L 27 array for the larger-the-better type response variable using simulation, The 8th Asia Pacific Industrial Engineering & Management System and 2007 Chinese Institute of Industrial Engineers Conference & The 10th Asia Pacific Regional Meeting of International Foundation of Production Research (APIEMS & CIIE), Taiwan. 15. Li, M.H.C, Al-Refaie A., and Chang, S.K. (2006), Simulation to determine alpha-risk of Taguchi method for L 12 orthogonal array with STB type QCH, Chinese Society for Quality, Taiwan. 16. Li, M.H.C and Al-Refaie A. (2006), Alpha-mistake of Taguchi method with L 18 array for LTB response variable using simulation, Chinese Institute of Industrial Engineers, Taiwan. 17. Li, M.H.C and Al-Refaie A. (2005), Acceptance Probability of Taguchi LTB with L 9 via Simulation, The 3rd Asia Network for Quality (ANQ) Congress & The 19th Asia Quality Symposium, 20-23, Sept., Taiwan. 18. Li, M.H.C and Al-Refaie A. (2005), Improving Wooden Parts Quality Using Gage Capability Analysis, The 3rd ANQ Congress & The 19th Asia Quality Symposium, 20-23, Sept., Taiwan. 19. Li, M.H.C., Al-Refaie A. and Yang, C.Y. (2005), Simulating Alpha Probability of Taguchi LTB Quality Characteristic with L 16, The 3rd ANQ Congress & The 19th Asia Quality Symposium, 20-23, Sept., Taiwan. 7

Curriculum Vitae Name Title Birth Date Gender Address Telephone Mobile Education Background Professional Experience

Curriculum Vitae Name Title Birth Date Gender Address Telephone Mobile Education Background Professional Experience Curriculum Vitae Name: Zheng Wang Title: Professor Birth Date: February 13, 1973 Gender: Male Address: School of Automation, Southeast University Nanjing, Jiangsu 210096, P. R. China Telephone: 86-25-83792418