The effect of EU Regulation 181/2011 on activities of bus and coach terminals

Transcription

1 The effect of EU Regulation 181/2011 on activities of bus and coach terminals TAIEX-Workshop, Belgrade 20. September 2012 TAIEX Workshop, Belgrade 1

2 History Since 2005, the European Commission discussing the rights of passengers. Rights for individual modes of transport have been adopted Regulation N 181/ TAIEX Workshop, Belgrade 2

3 Transnational passengers per year by coach and bus 75 million Total long distance passengers per year by coach and bus million TAIEX Workshop, Belgrade 3

4 Conditions in coach market 1,6 Mio Emloyees 29,000 Companies Study Steer Davis Gleave, June 2009 TAIEX Workshop, Belgrade 4

5 Conditions in coach market Approx. 250,000 coaches aged between 6,3 years in Germany and 12 years in Portugal Study Steer Davis Gleave, June 2009 TAIEX Workshop, Belgrade 5

6 Conditions in coach market Study Steer Davis Gleave, June 2009 TAIEX Workshop, Belgrade 6

7 Situation Insufficient possibilities for disabled persons to travel by coach No standardised rules for passengers in Europe relating to - compensation for loss, damage and accident - incorrect or false information - general compensations by poor performance - rights in case of disruptions Regulation 181/2011 TAIEX Workshop, Belgrade 7

8 Situation General problems / questions in the process of implementation are: National political will Financial support from state and/or EU funds Preparedness of carriers (buses, services) and different types of cooperation between terminals and carriers How to define and plan the activities in terminals Different standards for coach passengers in Europe Different infrastructure conditions ( non- operated terminals and stations terminals with operator and stops) Cross-border coach services for journeys of less than 250 km Absence of standard processes for baggage and passenger handling Responsibilities for lost or demaged luggage, in case of delays, missed connections and documentation TAIEX Workshop, Belgrade 8

9 Situation Requirements for disabled passengers - vehicle Barrier-free information and guide systems Barrier-free facilities Speaker announcements Barrier-free access from stops/stations to coach Barrier-free passenger information system TAIEX Workshop, Belgrade 9

10 Situation Special constructions / no series High additional cost ( 30 TEUR/Vehicle) for new coaches Refitting with high additional cost Loss of seats and luggage capacity Currently, transport by special operators TAIEX Workshop, Belgrade 10

11 Situation Requirements for disabled passengers stations/terminals Barrier-free information and guide systems Barrier-free facilities Speaker announcements Barrier-free access to gates, stations and terminal Barrier-free passenger information system TAIEX Workshop, Belgrade 11

12 Situation Lack of infrastructure in most of cities and during the journey High additional cost Very old infrastructure in some cases Different financial structure Different foreign carriers at terminal with different national legislations TAIEX Workshop, Belgrade 12

13 Challenges Environmental protection Demographic change Passenger requirements Strong rail and aviation lobby in EU Intermodal mobility in EU Low cost solutions for mobility Changes in working environment Environmental standards Passenger rights White book mobility of EU High speed rail system Intermodal solutions in EU Cost of transport Funds for infrastructure and mobility Projects of APC TAIEX Workshop, Belgrade 13

14 APC project aims Optimizing of infrastructure Access for reduced mobility persons Solutions for stations outside CCT Communication IT-Network Terminal Management Intermodal Tickets Validation and Test Reservation and booking system Terminal infrastructure Quality and standards TAIEX Workshop, Belgrade 14

15 Solution Services & Security On-Board Unit and CCT.com TAIEX Workshop, Belgrade 15

16 Solution operational data vehicle data passenger / luggage data ticket data vehicle position disruptions communication Requirements passengers Requirements terminal Requirements operators Requirements authority interfaces open to additional hardware TAIEX Workshop, Belgrade 16

17 Solution CCT.com TAIEX Workshop, Belgrade 17

18 Solution Module outline Bus-Luggage-Control-System System overview WEB PDA CLIENTS CCT Carrier Agencies Passenger Authorities Bus Baggage Control System (BBCS) Interfaces to other modules from Bus Information Traffic System Ticketing-Labeling Booking/ Reservation Interconnect Billing Service Exchange Buscarrier Service Exchange CCT Service Exchange Adapter mobile terminals Adapter OBU Adapter stationary terminals Adapter Self-services Adapter Navigation Adapter Bus sensors Master_traloco.ppt 1 ITS Coach Verbundprojekt 2010 TAIEX Workshop, Belgrade 18

19 Vision Vision: Long-distance coach sevices integrated Europe CCT Start CCT Change CCT Destination Pick up Delivery Technology Blueprint context Process Transport Passenger / Luggage/ Ticketing / Booking / Check-in / journey/ Service / Complaint Process Interbilling / Multi Service Voucher Process Information: Standards data model and interfaces Process chain: Security (also IT) and authorities Partner *) Passenger Bus Carrier CCT Agencies Airports Railway System provider Authorities *) interfaces IT Systeme (MIS) Tickets/Labels/Machines Travelinformation Booking/ Reservation Billing Interconnect Billing Bus-Buggage-Control Pass-Bus Readsystem Communicationsadapter Distribution Hardware / Software ITS Coach Backbone Kommunikation POS )))))) GPS (Galileo) Wide Area Network Mobilfunk Tickets and Baggage mobile Handterminals PC/ PDA Printer Smartcard Reader Self-service- Systems Master_traloco.ppt 1 ITS Coach Verbundprojekt 2010 TAIEX Workshop, Belgrade 19

20 Project - ecoach Aim: Establishing a cross-border information and Service platform for: - Passengers - Central Coach Terminals - Coach operators - Authorities Partners: Germany Poland Lithuania Latvia Slovenia Serbia TAIEX Workshop, Belgrade 20

21 Project - ecoach Communication in real-time Webbased systems solution for informations in real-time Process optimisation by terminals and carriers Terminal as a central data hub for carrier and passenger Interface for reservation, dispatching, ticketing Transparency passenger information ZOB = Central Coach Terminal (CCT) TAIEX Workshop, Belgrade 21 21

22 Solution Description for essential infrastructure for coach services in a recommendation for authorities in the case of Germany Content description of typs of infrastructure requirements of different users intermodal requirements selection of location requirements for stops task for operators refinancing TAIEX Workshop, Belgrade 22

23 Conclusion National programs for infrastructure and development of ICT standards European programs for development of processes and standards Consequent steps against the grey market Round table with participants of national and international market player and authorities definition of minimum quality standards Independent instance for harmonisation and implementation Using of existing solution Real-time passenger information Statistics TAIEX Workshop, Belgrade 23

24 Contact Thank you for your attention Stefan Christian President Rüdigerstr Berlin - Germany Stefan.Christian@coach-its.eu Tel. +49 (0) TAIEX Workshop, Belgrade 24 24