APTA 2014 ITS Transit Best Practices Workshop

Transcription

1 APTA 2014 ITS Transit Best Practices Workshop REAL-TIME PASSENGER INFORMATION: AN INDUSTRY LEADER S PERSPECTIVE Lawrence Rosenshein Vice President, NextBus, Inc. March 20, 2014

2 Agenda NextBus Overview Benefits of Real-Time Information Final Considerations CONFIDENTIAL & PROPRIETARY 2

3 Riders Love Real-Time Information According to the Tweets in Los Angeles Juan_Matute Nextbus s most significant advancement to attract choice riders since Metro Rapid. NeelSodha NextTrip by Metro is the best thing ever! I want to stand at bus stops and give peeps their expected bus departure times #metrolosangeles LovesToNomNom NexTrip like it s nobody s bidness! Thank goodness for my iphone :D Stop at 4:55 accurate to 30 seconds. Thx!! krishaleanne this is like the answers to my prayers!! When s Your Bus Tests Mobile Info System

4 NextBus, Inc. Emery-Go-Round First Public Transit Contract First University Contract Leader in University Market First Large Agency Resort Shuttle Contract Top 10 Agencies Founded San Francisco Muni 4

5 What We Do GPS AVL from buses Route Configurations NextBus Data Cruncher Accessible Info Schedules Block Assignments Historical Travel Info

6 Information Access Points The Web laptop or desktop Cell/Landlines dial local number, get prediction Smartphones with GPS show nearest stops and predictions SMS Texting LED signs LCD signs Metal Signs texting, telephone, QR Codes, SmartTags CONFIDENTIAL & PROPRIETARY 6

7 NextBus Customers 2013 Over 130 Transit Agencies Served in North America Bus, Rail and Ferry 7

8 Speed of Implementation Los Angeles Metro 3000 Buses 192 Routes Utilized Existing ACS/Xerox System 5 months (not years) from NTP to Go Live date

9 Real-Time Info from Nice to Have to Must Have There are a number of reasons why more Americans are using public transportation, APTA President Michael Melaniphy said in a statement. For example, public transportation systems are delivering better, reliable service and the use of real time technology, which many systems use, makes it easy for riders to know when the next bus or train will arrive. CONFIDENTIAL & PROPRIETARY 9

10 Real-Time Info and Riders Reduced waiting time at station/stop reduces total travel time Reduced waiting time in inclement weather Reduced waiting time in dangerous locations Less anxiety because it is known when bus/train is arriving Ability to plan other activities, i.e. donut, coffee, dry cleaning, more time with family, etc. Reduced commuting costs fuel, insurance, car payments, Greater efficiency work on bus/train Ability to get arrival information everywhere 10

11 Real-Time Info and the Transit Agency Transit agency can run fewer buses Reduced fuel costs and salary costs Reduced paper/printing costs no need to print schedules anymore Reduced staff for Customer Service No more Where s the Bus? calls Greatly increased rider satisfaction 11

12 Real-Time Info and the Transit Agency Additional Features Available Schedule Adherence and Headway Reports Real-Time Status Monitoring Replay Maps Robust Messaging System Two-Way Text Messaging Silent Alarms Passenger Counting in Real-Time Voice Announcements CONFIDENTIAL & PROPRIETARY 12

13 More Information More Productivity CONFIDENTIAL & PROPRIETARY 13

14 Open Data Bonus for Agencies CONFIDENTIAL & PROPRIETARY 14

15 Real-Time Information and the Community Fewer Automobiles on the road leading to: Less fuel being used Reduced air pollution Reduced traffic congestion again, less air pollution and more efficient use of fuel in cars still on the road Fewer roads to be built Fewer parking garages need More efficient urban development 15

16 Final Considerations Value to Rider leads to increased ridership Productivity for Transit Agency Buy only the features you need WORD Time to Implementation Human not Geologic Time! Commercial Off-The-Shelf (COTS) less risk CONFIDENTIAL & PROPRIETARY 16