GENERAL SERVICES TARIFF P.S.C.-D.C.-No Verizon Washington, DC Inc. Section 23 Original Page 1

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1 Original Page 1 A. GENERAL Electronic Switching System - Automatic Call Distributing Systems provide for distribution of a large volume of calls to attendant positions. If all attendant positions are busy, calls are held in their order of arrival in queue, until an attendant position becomes available or the calling party disconnects. The switching function is performed on the premises of the Telephone Company, where facilities and operating conditions permit, by compatible electronic type switching equipment equipped with the proper generic program. B. REGULATIONS 1. Explanation of Terms Queuing Queuing is an arrangement whereby incoming calls are held awaiting the availability of an attendant position and are unloaded from the queue on a first-in, first-out, basis. Uniform Call Distribution Uniform call distribution is utilized in Electronic Switching System - Automatic Call Distributing Systems to provide an even distribution of incoming calls to available attendant positions. 2. Attendant or supervisor positions located outside of the serving wire center area of the Electronic Switching System - Automatic Call Distributing System. At the discretion of the Telephone Company, subject to operating limits and the availability of facilities, attendant and supervisor positions may be located on a customer's premises located outside of the wire center area of the wire center serving the Electronic Switching System - Automatic Call Distributing System at the rates and charges specified in C. following. 3. Customer Responsibility Chairs and desks or tables required for mounting equipment and operating the service at the customer's location are furnished and maintained by the customer.

2 Original Page 2 B. REGULATIONS (Cont'd) 4. Service Features C. RATES a. Standard Features (1) Uniform call distribution with queuing (2) Dial intercommunication, on a four-digit basis, between stations of the same system (3) Capability for direct outward dialing of telecommunications network calls (4) Call transfer, consultation hold and add-on conference (5) Touch-Tone Calling Service capability b. Optional Features (1) Make-busy arrangements (2) Calls waiting indication (3) Delay announcement (4) Night transfer arrangement Installation Per Month 1. Common Equipment... $ $42.59 A8A 2. Central Office Terminal for Attendant and Supervisor Position Lines, each A82 3. Queue Slots, minimum of one required for each two attendant position lines, each A83RA

3 Original Page 3 Installation Per Month 4. Music-on-queue a. Common Equipment, each... Rates and charges are as specified for Centrex Attendant Camp-on Options, Music, Per Group of 22 Music Ports, in Section 13 of this tariff. b. Per Music Equipped Trunk... Rates and charges are as specified for Centrex Attendant Camp-on Options, Music, Porting Connecting Unit, in Section 13 of this tariff. 5. Make-busy Arrangements, per attendant position or position line or per group of attendant positions or position lines... Rates and charges are as specified for Make-busy Arrangements in Section 6 this tariff. MUS MUP (U) 6. Calls Waiting Indication, per unique timing state, maximum of three*... $ $ 8.19 A66CE 7. Delay Announcement a. Per Announcement, limit one A8GCE b. Per Announcement Trunk A8GAT c. Per Attendant Position or Position Line A8GST * In addition, for each unique timing state, apply charges for channels as specified in 10. following, and appropriate Signaling Equipment is required.

4 Original Page 4 Installation Per Month 8. Access Line Connections a. For Call Distribution on (1) Local Exchange Access Lines, each... Rates and charges are as specified Trunks in this Company's Local Exchange Service Tariff. (U) (2) Foreign Exchange, Foreign Zone and Foreign Central Office Service, each. - $ A8EFX (3) Tie Trunks, each A8ETL b. For Intercommunication With an Associated Private Branch Exchange (PBX), Centrex or Electronic Switching System - Automatic Call Distributing System Tie Trunks, each A77 9. Night Transfer Arrangement, maximum of one... $ A78 Furnished only in conjunction with make-busy arrangement per group of attendant positions or position lines.

5 1st Revised Page 5 Cancels Original Page s for Channels a. Attendant and Supervisor Positions Which are Located on a Customer's Premises Within the Wire Center Area of the Wire Center Serving the Electronic Switching System - Automatic Call Distributing System One channel is required from the serving wire center to the customer's premises for each attendant and supervisor position. No separate charges apply to these channels so long as the number of such channels is equal to, or is exceeded by the total number of facilities provided for local exchange access, foreign central office, foreign exchange, foreign zone, Wide Area Telephone Service (WATS) and tie trunks. When the number of attendant and supervisor positions exceeds the total number of facilities as specified preceding, rates and charges apply for a Series 2000, type 2014, Channel as specified in the Telephone Company's Channel Service s Tariff, for each surplus attendant and supervisor position or position line, between the customer's premises and the serving wire center. b. Attendant and Supervisor Positions Which are Located on a Customer's Premises in a Different Wire Center Area Than the Wire Center Serving the Electronic Switching System - Automatic Call Distributing System Rates and charges are applicable for a Series 2000, type 2014, Channel as specified in the Telephone Company's Channel Services Tariff between the serving wire center of the Electronic Switching System - Automatic Call Distributing System and the wire center serving the customer's premises, for each attendant and supervisor position at that premises. Channels for attendant and supervisor positions between the customer's premises and the wire center serving that premises are provided without separate charge, subject to the same conditions stated in a. preceding. c. Calls Waiting Indication Rates and charges are applicable for a Series , type 1001, Channel as specified in the Telephone Company's Channel Services Tariff, Section 2, between the customer's premises and the serving wire center of the Electronic Switching System - Automatic Call Distributing System, for each unique timing state provided. (T) 1 Effective October 31, 2014, Channel Series 1000 service is grandfathered and no longer available for purchase by new customers. Existing customers of record may retain this service at existing locations until the expiration of their contract. Verizon will not renew existing contracts that expire after the effective date. Service is not offered for new installations, however, moves, additions and change orders are allowed for existing customers. (N) (N) Issued: September 30, 2014 Effective: October 31, 2014

6 Original Page Deletions and Changes a. Deletions, excluding deletion of entire system System Activity (1) Each central office terminal for attendant positions or position lines; delay announcement, per announcement; delay announcement, per announcement trunk; night transfer arrangement... $16.27 DE5 (2) Per queue slot, or slots deleted at the same time, or calls waiting indication per unique timing state DE6 b. Changes (1) Night transfer arrangement DE7 (2) Calls waiting indication per unique timing state, delay announcement, per announcement DE9