Mason Technology. Service Solutions. The Largest Irish Based Scientific Service Solution Provider

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1 Mason Technology Service Solutions The Largest Irish Based Scientific Service Solution Provider

Are we the largest Scientific Service Solution Provider in Ireland? Our numbers prove it. Dedicated team of 30 people make up our Service Department.

Commercial Service Manager Ensures that our Service Solutions keep pace with new technology and products.

2 Are we the largest Scientific Service Solution Provider in Ireland? Our numbers prove it. Dedicated team of 30 people make up our Service Department. 20 locally-based factory trained engineers in the field. Service Business Consultant Free on-site survey/consultation. Commercial Service Manager Ensures that our Service Solutions keep pace with new technology and products. Analytical Technical Support Team Industrial Technical Support Team Maintenance Calibration Team Dedicated Service Call Centre Team Experienced Quality Team - ISO 9001:2001 since Fully documented Quality Management System. - INAB ISO/IEC accreditation since Service Solutions to fit your Budget Reduce your costs but don t reduce quality of service Validation Specialist

Partial Premium INAB - ISO/IEC 17025 Weighing Calibration Service INAB - ISO/IEC 17025 Heat & Temperature Calibration Service Certified Airflow/Controlled Environments

3 Are we the best Scientific Service Solution Provider in Ireland? Our products prove it. Delivery to Bench service - Product Life Cycle Cover Commissioning Installation Training Validation Contract Cover De-commissioning Scheduled Maintenance Contracts Preventative Partial Premium INAB - ISO/IEC Weighing Calibration Service INAB - ISO/IEC Heat & Temperature Calibration Service Certified Airflow/Controlled Environments Calibration Service Free on-site Consultation available Find the Service Solution that fits Return to Depot Repair Service IQ/OQ - PQ - RQ Validation - The best documentation available in Ireland 3rd Party Product Support Service Large Scale Process and Production Support Service

Service Business Manager Derek Tinsley Ph: 087 8071994 Email: dtinsley@masontec.ie Contact Derek for all of your Service consultancy requirements.

The Irish National Accreditation Board (INAB) has accredited Mason Technology (Reg. No. 043C) for technical competence in the field of calibration.

(non automatic weighing instruments). ISO 9001:2008 Because we put Quality First Mason Technology has been ISO 9001:2008 registered with SGS Ireland (Reg. No.

4 Service Business Manager Derek Tinsley Ph: Contact Derek for all of your Service consultancy requirements. Derek is available for free on-site surveys, to advise on contract options and pricing. ISO/IEC The Irish National Accreditation Board (INAB) has accredited Mason Technology (Reg. No. 043C) for technical competence in the field of calibration. Mason Technology is an authorised representative to carry out second stage initial verifications of Mettler Toledo weighing instruments as required by EC directive 90/384/EEC (non automatic weighing instruments). ISO 9001:2008 Because we put Quality First Mason Technology has been ISO 9001:2008 registered with SGS Ireland (Reg. No. IE99/50536), since The Irish Weighing Association is the NEW national trade association for manufacturers, dealers, repairers, installers and service organisations in the weighing machine industry. Mason Technology Ltd., 228 South Circular Rd. Dublin 8 Tel: Fax: info@masontec.ie

Service Customer Call Centre - Immediate response Centralised Customer call centre based in our Dublin head office to deal immediately with all enquiries and co-ordinate our 20 regionally based

The call centre team co-ordinate: 20 regional locally-based engineers, creating an efficient team, capable of multi-tasking across diferent service disciplines Service bases in Dublin, Cork, Galway,

5 Service Customer Call Centre - Immediate response Centralised Customer call centre based in our Dublin head office to deal immediately with all enquiries and co-ordinate our 20 regionally based engineers. The call centre team co-ordinate: 20 regional locally-based engineers, creating an efficient team, capable of multi-tasking across diferent service disciplines Service bases in Dublin, Cork, Galway, Midlands etc... Emergency break downs Contract priority response times Return to Depot repairs Factory trained engineers with fully traceable training records Comprehensive Centralised spare parts stock. Automated system for Service Engineer reports - reports generated in real time by engineer on-site, with electronic sign off by customer. The Call Centre Structure Service Office Manager Oversees the organisation of the internal call centre team that ensures response times and customer enquiries are dealt with as quickly and efficiently as possible. Provides fully auditable history of customer service accounts. Maintenance Calibration & Industrial Technical Support Team co-ordinator - co-ordinates breakdowns, calibrations and scheduled calls for Weighing and Temperature service engineers. Analytical Technical Support Team co-ordinator - co-ordinates breakdowns, calibrations and scheduled calls for the Analytical/General Laboratory service engineers. Service Agreements (Contracts) Administration Team Contracts Team manage all service contracts and work closely with customers to agree scheduling times that suit best. The team also supports the service co-ordinators to deal as quickly as possible with customer service issues.

6 Scheduled Maintenance Contract Options Calibration Options Whatever level of calibration is required, Mason Technology can supply it. INAB Calibration Peformance Cert Calibration Standard Calibration Certification Single Point Check Temperature Mapping ** Add the calibration option required to the contract cover that you choose ** Preventative Maintenance Routine maintenance as per manufacturers specification Replacement of all specified consumable parts Lubrication, cleaning and adjustment to ensure continued reliable operation System functionality checks Partial Cover contract Includes Preventative maintenance as above Covers all labour and travel charges associated with equipment breakdowns Where necessary following repair, the instrumentation will be adjusted and calibrated to ensure its performance meets with manufacturers specification Premium cover Includes Preventative maintenance as above Covers all labour and travel charges associated with equipment breakdowns Covers all non-consumable spare parts required as a result of normal usage Where necessary following repair, the instrumentation will be adjusted and calibrated to ensure its performance meets with manufacturers specification Customer Care Plus cover Includes Preventative maintenance as above Covers all labour and travel charges associated with equipment breakdowns Covers all consumable spare parts fitted during preventative maintenance visit Consumable spare parts kit available to customer for minor front-line customer repairs Covers all non-consumable spare parts required as a result of normal usage Where necessary following repair, the instrumentation will be adjusted and calibrated to ensure its performance meets with manufacturers specification 1/2 day basic maintenance training on-site from manufacturer trained engineer All of the above service contract options include the following benefits: Same day telephone technical support 16 working hour on-site response Centralised service customer support call centre Contract spare parts discount Complete Laboratory Assurance Plan Total laboratory equipment service management plan-design and scheduling

Product Life Cycle - We are with you every step of the way Mason Technology provide service solutions throughout the entire Product Life Cycle New Products - Delivery to Bench Service Commissioning

Validation - *full-time validation specialist to provide comprehensive equipment Validation/IQOQ documentation* De-commissioning and disposal Commissioning Commissioning has become an important issue

** See Commissioning section of our service pack to find out more information ** Scheduled Maintenance Contracts Preventative Maintenance Partial Cover Contract Premium Cover Customer Care Plus Cover

7 Product Life Cycle - We are with you every step of the way Mason Technology provide service solutions throughout the entire Product Life Cycle New Products - Delivery to Bench Service Commissioning Installation - *tailored to specific product requirements* Customer Training - by factory trained staff. Validation - *full-time validation specialist to provide comprehensive equipment Validation/IQOQ documentation* De-commissioning and disposal Commissioning Commissioning has become an important issue for customers. A lot of companies promise a lot when it comes to commissioning but often fail to deliver. At Masons, our motto is Do what we say and document what we do. ** See Commissioning section of our service pack to find out more information ** Scheduled Maintenance Contracts Preventative Maintenance Partial Cover Contract Premium Cover Customer Care Plus Cover Contract Benefits Same day telephone technical support 16 working hour on-site response Centralised service customer support call centre Discount on all spare parts Priority booking Product Breakdown Options Technical assistance available over the phone Return to Depot Repair Service - Full time workshop engineer based in our Dublin office Range of contract options available

8 Equipment Validation & Qualification Validation Specialist available for consultation on all IQ/OQ Documentation Requirements Equipment Qualification Activities Installation Qualification (IQ) Compare equipment, as received, with purchase order Unpack equipment and check equipment for any damage Verify environmental conditions Install equipment and power up Check completeness of documentation Operational Qualification (OQ) Perform function test Perform initial calibration of equipment Document equipment settings If applicable, adjust to comply with manufacturers specifications Familiarize users with equipment Performance Qualifications (PQ) Define performance criteria and test procedures (SOP) Select critical parameters Define test intervals, e.g. daily, weekly Define corrective actions in case of non-conformance Release for normal operation Re-qualification (RQ) Define re-qualification activities such as Preventative Maintenance, Calibration, etc. Define re-qualification frequency such as annually or semi-annually Identify service provider

Commissioning No false promises. We back up our words with actions. Commissioning has become an important issue for customers.

Here are some practical examples of how our standard commissioning service operates: Class II Safety Cabinets (Standard Commissioning) Verification and basic functionality

operation check Autoclaves (Standard Commissioning) Installation, verfication and and basic functionality testing Leak check 15 minute 121 o C empty chamber cycle test

9 Commissioning No false promises. We back up our words with actions. Commissioning has become an important issue for customers. A lot of companies promise a lot when it comes to commissioning but often fail to deliver. At Masons, our motto is Do what we say and document what we do. Here are some practical examples of how our standard commissioning service operates: Class II Safety Cabinets (Standard Commissioning) Verification and basic functionality testing. Inflow velocity/exhaust flow velocity testing Laminar airflow profile testing Filter(s) integrity testing Test cert provided Ovens/Incubators/Temp Controlled Chambers & Freezers (Standard Commissioning) Commissioning Report Verfication of items ordered Setting up of unit including standard accessories Inspection - Basic functionality & operation check Autoclaves (Standard Commissioning) Installation, verfication and and basic functionality testing Leak check 15 minute 121 o C empty chamber cycle test Including a single probe performance report * These are just standard commissioning packages - customers can negotiate extra services at the point of sale * * NB - In all cases, the chamber must be at its commissioning site and the required services (eg. vacuum connections/fittings, CO2 gas supply, fittings, water supply, drains) must be in place and at the commissioning site (within 1 metre) prior to date of commissioning *

Quality & Certification - Do what you say and document what you do Mason Technology has a dedicated Quality Management team to meet all customer quality and certification demands, backed up by the

IE99/50536) The basics behind the ISO 9001:2008 is that we have a fully documented Quality Management System with focus on Do what you say and document what you do!

Focus on technical competence, high requirements and expectations on performer of calibrations.

10 Quality & Certification - Do what you say and document what you do Mason Technology has a dedicated Quality Management team to meet all customer quality and certification demands, backed up by the fully auditable QPulse system. ISO 9001:2008 Because we put Quality first, Mason Technology has been ISO 9001:2008 registered with SGS Ireland since 1999 (Reg. No. IE99/50536) The basics behind the ISO 9001:2008 is that we have a fully documented Quality Management System with focus on Do what you say and document what you do! ISO/IEC The Irish National Accreditation Board (INAB) has accredited Mason Technology since 1992 for technical competence in the field of calibration (Reg. no. 043C). Focus on technical competence, high requirements and expectations on performer of calibrations. Weighing: On site calibration of weighing equipment, capacities up to and including 60kg Heat and Temperature: On site calibration of Incubators, Ovens, Liquid baths, refrigerators, freezers, autoclaves, stability chambers and climatic chambers Temperature Range: -80C to +300C Humidity Range: 20%RH to 85%RH Second Stage Verification Mason Technology is an authorised representative to carry out second stage initial verification of Mettler Toledo weighing instruments as required by EC directive 90/384/EEC (non automatic weighing instruments) Airflow & Controlled Environments Testing Certification Service All certification supplied to EN 12469:2000 and ISO standards. Mason Technology can provide the following service packages: Airflow smoke pattern test Downflow velocity and uniformity test Particle counting test Inflow velocity and volumetric flow rate test HEPA/UPLA filter integrity testing KI Discus test

11 For more information on any of the products listed below, please contact Paul Munds at Mason Technology Full Product Index Autoclaves Automated Liquid Handling Balance & Bulk Powder Enclosures Bioreactors Cell Cultivation Chemical Storage Cabinets Colour Measurement Confocal Microscopes Density Meters Disinfectors Fermentors Freeze Dryers Furnaces Gel Documentation Glove Boxes Ice Flake Machines Industrial Vacuum Equipment Kjeldahl Laboratory Vacuum Systems Liquid Handling Mass Spectrometry Measuring Systems Melting Point Microplate Readers & Washers Mixers NanoDrop Spectrophotometers Nucleic Acid Extraction Systems ph Prep Chromatography Research Microscopes Rollers Shakers Solvent Evaporators Stirrers Temperature Controlled Chambers Thermal Analyis Systems Thermostats Titrators Washers Water Purification Systems Automated Cell Culture Analysis Average Weight Systems Biological Class II Calorimeters Centrifuges Circulators Complete Industrial Weighing Solutions Control Systems Digital Cameras Electrophoresis Equipment Flame Sterilisation Freezers GC Systems Gene Delivery Systems HPLC Systems (Modular and Compact) Incubators Inspection Microscopes Laboratory Balances Laminar Airflow Cabinets MALDI Mass Spectrometry Materialographic Preparation Solutions Media Preparation Metrology Systems Microscopes Multi-Channel Spectrometry Systems NIR PCR Cabinets Pipettes Refrigerators Rockers Rotary Evaporators Software Spectrophotometers Tablet Testing Texture Analysers Thermal Cycler Thin Layer Chromatography TOC Analysers Water Baths Mason Technology Service Business Manager Derek Tinsley Ph: Mason Technology Service Options Product Life Cycle Contract Options Equipment Validation/Qualification Quality Delivery to Bench Service Full Calibration Installation Qualification (IQ) ISO 9001:2008 Commissioning Preventative Maintenance Operational Qualification (OQ) ISO/IEC Maintenance Contracts Partial Cover Performance Qualifications (PQ) Product Breakdown Premium Cover Re-qualification (RQ) Customer Care Plus Cover

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