Welcome to FOREVER, Congratulations! You have just made an excellent decision in joining this family as a Distributor.

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1 Welcome

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3 Welcome to FOREVER, Congratulations! You have just made an excellent decision in joining this family as a Distributor. On the following pages you will find some relevant information about FOREVER SPAIN. 3

4 Forever Living Products, a worldwide leader Founded in 1978 by Rex Maughan, Forever Living Products (hereinafter referred to as FLP) is the worldwide leader in the cultivation, manufacture and distribution of Aloe Vera products, on the sales volume and with beehive products and a large portfolio of nutritional products, weight management, skin care, home care and cosmetics. 4

5 FLP operates in over 150 countries and has more than 9 million distributors worldwide, making it a world leader in the direct sales system, also known as multilevel marketing. FLP owns 70% of the Aloe Vera grown in the commercial world. With plantations in the Dominican Republic, Mexico and USA, each step of the growth process of the Aloe Barbadensis plant is cared for expert staff, from the nurseries, through a patented process of cold stabilization which preserves the properties of the aloe to a degree similar to 98% of the freshly cut plant, up to the factory, where they follow rigorous standards of quality control and traceability, to the end results arriving in your home where you will enjoy a product with unmatched standards of purity and quality. You can check out the international quality seals which prove the quality of FLP products such as IASC (International Council of Aloe Science) Kosher seal or Halal. 5

6 How to contact Forever? The head office of Forever in Spain is in Madrid: C/ Domingo Alvarez, Madrid Office hours: Mondays through Fridays from 8 a.m. to 7 p.m. You can contact us by telephone: by info@foreverliving.es We will be happy to assist you. We also have also a Distribution Centre in Málaga at: Plaza Villa Castelldefels, Málaga Tel.: Our logistic warehouse is on the outskirts of Madrid at: C/ Senda Galiana, D Coslada How to place an order? From the moment you become a Distributor of FLP Spain, you can place your orders using the following methods: Telephone or Fax and Internet Once you are a distributor, go to the website choose country: Spain, go to Sesión de Inicio del Distribuidor and follow the steps. If you need help call us and we will help you in the process. Ask for the excel order form or download it from the web, fill it in and send it to: pedidos@foreverliving.es Come visit our shops In Madrid: C/ Domingo Alvarez, 11. El Plantío, Madrid In Málaga: Plaza Villa Castelldefels, Málaga 6

7 The minimum order accepted is 60 (items of literature are not included). The delivery costs are, in the Peninsula 6 plus taxes, 10 plus taxes in the Balearic islands, 6 in Tenerife and 10 for the rest of the Canary islands. However, if your order is over 150, the delivery charge is free. As an independent Distributor of FLP Spain, you have no obligation to purchase products with a certain frequency or amount, beyond what is stated in the company policies in relation to the need of being active in order to collect your group commissions. Methods of payment Cash: accepted for purchases made in the shops. Credit or debit card: for orders placed by fax, telephone, in shops or online. Clearly indicate the card number, type of holder, expiry date and validation code (group of 3 digits located on the signature strip on the back of the card - CVV) Transfer or deposit: for orders placed by fax, telephone or . It is necessary to send proof of deposit once made by fax or scanned by to: pedidos@foreverliving.es. The bank account where you can make the payment is Cash on delivery: Only available in the Peninsula, for orders made by fax, telephone or . Cost of this service is 5 plus taxes (cash payment only). Payment on delivery is only accepted for orders below 300. When placing an order always remember: To give your distributor identification number. Confirm the consignee and delivery address (both may be different from the distributor, when the order is delivered at your customer address) and contact phones. If the order has to be delivered to one of your customers and you don t want the invoice to be included into the parcel, you will have to indicate that when placing the order. It is recommended to leave an alternative address in the event you may not be at home (a nearby shop, a neighbour ) whenever it is in the same street. To do this use the section Si AUSENTE DEJAR EN of the order form. Please, do not send the same order by two different methods i.e., (mail, fax ) if you do this, your order may be processed twice. Please, be aware that the transportation company also deliver on Saturdays in the provincial capitals, so you should request this if required (otherwise your order would be delivered on the first working day of the week). 7

8 Order shipping period: Orders received in our central office before 5 p.m. (from Mondays to Fridays) will be dispatched on the same day. Orders received after that time will be dispatched the following day. The delivery period for orders in the Peninsula and the Canary islands can be up to 48 hours. The delivery period in the Balearic islands will between 3 or 4 working days. Delivery in Ceuta and Melilla will take 7 or 8 working days. Our commitment to prompt delivery is quite high, over 90% of the orders are delivered within 48 hours. In case you incur any trouble with the delivery, please call our Central Office or and we will look for a solution. Other thoughts: Refunds and returns FLP offers a full guarantee of refund(s) or exchange of product(s) to all customers that have purchased products through a distributor for a period ending thirty (30) days from date of purchase. To meet these guarantees the distributor is responsible for customer satisfaction and to arrange the return of product(s) as well as the refund of moneys. The distributor must arrange the return of the container(s) from the customer to the nearest Distribution Centre or send it to the Central Warehouse in Coslada (Madrid), along with the white copy of the receipt (the receipt book PVP) of the retail sale, indicating the reason of said returned. FLP will replace the product(s) with a new one. Voluntary Termination In FLP we give you total freedom to resign voluntarily. So that if for any reason you would like to leave the company, please communicate that to us by submitting the voluntary termination form. The termination date is effective from the date with which the Head Office accepts the termination request. Said termination implies the loss of the current sales level and all developed downlines. After two years you will be able to apply for registration, subject to prior authorization from the Home Office. 8

9 Contract's Termination Company Policies have been implemented in order to impose restrictions, rules and regulations to the appropriate sales and Marketing procedures, and to prevent improper, abusive or illicit acts. All distributors have the obligation to familiarize themselves with these policies. FLP reserves the right to terminate any distributor s contract whose owner fails to comply with or ignore, either serious or repeated, the company policies, as set out in the booklet of policies. Selling in stores A Distributor is prohibited from permitting Company products to be sold or displayed in retail stores, car boot sales, flea markets, or such like outlets. However, exhibitions for a period of less than one week in a twelve-month period at the same venue are considered temporary and are therefore permitted after receiving written approval from the Head Office. Selling online A Distributor is prohibited from selling products through online marketing media, online media, or auction sites, such as, but not limited to, ebay or Amazon. Each Independent Distributor will be offered the opportunity to purchase a Company-approved Independent Distributor website, MyFLPBiz, for marketing products online using a direct link to the Company s Webstore at Online orders will be fulfilled directly by the Company through this website. This internet link is arranged so that the FLP pages will remain on the Independent Distributor s website. Using literature The Company s prior written approval is required to use, produce or sell any sales aid or materials, other than those provided by FLP. Making Product Claims A Distributor is prohibited from making any claims that FLP products are useful in the treatment, prevention, diagnosis or cure of any disease. Medical claims regarding FLP products are strictly prohibited. 9

10 Payment of personal bonus or commissions Once you reach the level of Assistant Supervisor or higher, FLP will send you a monthly recap or summary of all the purchases that you did the previous month and will effect a bank transfer for your personal bonus gained. Likewise, if you already have a team or downline and comply with the conditions laid down in the Marketing Plan and the Company Policies, you will receive a similar recap (Group Recap) indicating purchases made by all distributors in your downline and the amount of group commissions that corresponds to you, will be paid via a bank transfer. If you have personal and group bonus, you will receive a bank transfer for each amount. (In order to make the bank transfers, it is necessary that you provide your bank account details to the Finance Department at the Head Office in Madrid.) If you wish, you can request that your group commissions be accumulated to a total of 100 at which time the bank transfer will take place. 10

11 Sponsoring From the time a distributor joins the company, you can start sponsoring new distributors, for whose purchases FLP will pay you a commission that will increase as you move up to the high levels within the marketing plan. All details (percentages) regarding the amount and the frequency with which these commissions will be paid are specified in the FLP marketing plan. For more information, you can contact your sponsor, your upline Manager or review that section in the Company Policies. To sponsor others you must take into account the following: Use only the application forms provided by FLP for this purpose. Fill in the application form, with neat handwriting and complete all required fields. Write your complete name as it appears on the NIF or identity card. Essential data is: name, NIF, complete address, telephone, date and signature. You must send a photocopy of the DNI or NIE of your new distributor. After filling the application form, this should be sent along with the first order to the Head Office (applications without first order will not be accepted), if you wish to expedite the process, please send either firstly by fax ( or ) or scanned via to pedidos@foreverliving.es and then the original (white copy) by . The Sponsor must keep the yellow copy and the new distributor must keep the pink copy. The application form will be processed in the FLP system when the first order is formalised. A new distributor can also join the company through the website in which case it will also be necessary to fill in and send the physical application form along with a scanned or photocopy of the DNI or NIE to complete the process. 11

12 International Sponsoring Within the Marketing Plan, FLP offers the opportunity to be sponsored or registered in other countries where FLP operates, both for personal purchases or to start the business, creating a network in the same way as you would in your country of residence. To be registered in other countries, you have to request this to the International Sponsoring Department at the Head Office in Madrid. If you wish to sponsor people who live in other foreign countries, you have to use the corresponding application forms for those countries, as well as adjust to the specific rules of those countries for new registrations (for example, some countries may require an initial order to register a new distributor.) For the application forms in foreign countries, please download from the website or you can contact the International Sponsoring Department at the Head Office in Madrid. Please, be aware that in order to register people in a foreign country, you first need to be internationally registered in that country. 12

13 The Forever Living Products opportunity You have already filled in the application form and have been accepted as an independent distributor, from now on you will have different options within Forever: Buy products with a discount for your own personal use Buy products with a discount for your own personal use and sell them to relatives, friends, acquaintances, etc. Buy products with your discount, sell them and sponsor new distributors (relatives, friends, neighbours, colleagues ) this way you start building your Forever business and make it as big as you want. How can these fantastic products become an opportunity to generate extra income that can exceed even your most ambitious expectations? Extra incomes Economic independence Build your own business Free time to spend with your family Meet new people Help other people to improve their quality of life Greater personal and professional development Ensure your retirement You can build your Forever business as big as you desire, whatever your goals, you will see them fulfilled with Forever! We offer excellent products and the best marketing plan to make your business grow. Do not miss this opportunity, so find out more! 13

14 Marketing Plan 18% 13% 10% 5% 18% Leadership bonus 13% 8% 5% 13% M A N A G E R 8% 3% 8% 5% 5% DISTRIBUTOR ASSISTANT SUPERVISOR 2 ccs in 2 consecutive months 2 SUPERVISOR 25 ccs in 2 consecutive months (you and your group) 25 ASSISTANT M A N A G E R 75 ccs in 2 consecutive months (you and your group) ccs in 2 consecutive months (you and your group) 120 [ % COMMERCIAL MARGIN IN PERSONAL SALES ] 15% 30% 30% 30% 30% 6% on 1 st Generation Managers 3% on 2 nd Generation Managers 2% on 3 rd Generation Managers 14

15 Distributor and Training Centers in Spain Madrid Head Office To learn more, go to our website You will find updated information about the company, testimonials, products, etc. and tools that will help you in your business. C/ Domingo Álvarez, El Plantío (Madrid) Telephone: Orders: Fax: OFFICE HOURS: Mondays to Fridays from 9 a.m. to 6:30 p.m. Call Center from 8 a.m. to 7 p.m. Do not miss here at your disposal, among other things, Spanish trainings that you can use in your meetings. Málaga Plaza Villa de Casteldefels, Malaga Telephone / Fax: flp.malaga@foreverliving.es OFFICE HOURS: From 9 a.m. to 9 p.m. We are also on Facebook, Twitter and we have a blog where you will be updated on everything happening within the company. Forever Living Products Spain - Sitio Oficial

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