myfidelio.net Micros Travel How to activate the channel and be available on the SABS agent system.

Transcription

1 myfidelio.net Micros Travel How to activate the channel and be available on the SABS agent system. This document will guide the user on how to add the SABS booking channel and distribute rooms- and rates. The user guide is intended for both internal and external use. Product version /12

2 Table of Contents Scenario 1 - Hotel has the channel activated in myfidelio.net... 3 Channels... 3 Rates... 7 Property... 8 Scenario 2 - Hotel does not have the channel activated in myfidelio.net... 9 Channels... 9 Rates Property Example screens from the Sabs booking system Q&A s Support contact details

3 Scenario 1 - Hotel has the channel activated in myfidelio.net Channels Go to the Channels screen. Check that Card Types are configured for the channel. 3

4 NOTE: The follwing Card Types are currently accepted. If you wish to allow other cc s pls contact your local myfidelio support. AX MC VI MS American Express Master Card Visa Maestro Check that Guarantee Types are configured for the channel. NOTE: The following Guarantee Types are accepted. GX Guarantee to credit card DX Guarantee to deposit by credit card DP Guarantee to deposit via Travelpayer (online payment provider model expected to be in place early 2011) Continue by selecting the RateRoom button to check if Rates- and Rooms are distributed to the channel. 4

5 If Rooms- and Rates are not distributed (the screen table on the previous page is empty), click on the Distribute button to distribute applicable Rooms- and Rates. 5

6 Select Rate Code(s) and then immediately click on OK and a Room table will allow you to choose multiple Room types. Click on the RoomRate button to verify that the rooms- and rates were distributed correctly. 6

7 Rates Go to the Rates screen; check the Rate Headers and make sure they are ticked for Regional Availability and if commissionable the Commission field should have a value. 7

8 Property Go to the Property screen; check that a Marketing City is added to the property. NOTE: Without a Marketing City the hotel is not available for this channel. 8

9 Scenario 2 - Hotel does not have the channel activated in myfidelio.net Channels Go to the Channels screen; Select the New button to add the SABS channel. Enter data as shown below and click in OK. 9

10 The system will now prompt/ask you if you wish to Copy the channel configuration items (Card types, Guarantee types, Room types, Rate types) from an existing channel. We recommend you to do this if you have a channel set up with the same conditions as the SABS channel. NOTE: In case one or two items are not applicable for the new channel, you can manually correct this after once the data has been copied to the channel. 10

11 Rates Go to the Rates screen; check the Rate Headers and make sure they are ticked for Regional Availability and if commissionable the Commission field should have a value. 11

12 Property Go to the Property screen; check that a Marketing City is added to the property. NOTE: Without a Marketing City the hotel is not available for this channel. 12

13 Example screens from the Sabs booking system Search Form: Search results: 13

14 Select room: Shopping basket confirms availability: 14

15 Q&A s HOW DO I ACTIVATE MY HOTEL FOR THIS CHANNEL? Please find attached User Guide with detailed information on how to activate the channel for your property. HOW DO I PROVIDE HOTEL IMAGES TO SABS BOOKING SYSTEM? Please send your hotel images directly to Micros Travel: uktravel-images@microstravel.com Max. number of images: 15 Size requirements: 280x187 pixels HOW DO I PROVIDE HOTEL DESCRIPTIONS TO SABS BOOKING SYSTEM? The Sabs booking system will show your hotel descriptions loaded in myfidelio OCM, General Property Details, Property Description, Property Location and Directions to the Property. WHERE ARE THESE SABS TRAVEL AGENTS LOCATED? All Sabs agents are based across the UK and Eire. HOW WILL TRAVEL AGENT COMMISSIONS BE CHARGED? The hotel will receive an invoice from the travel agency or the travel agency will be paid via WPS (Worldwide Payment Systems) if the hotels is using their services. ARE THERE ANY OTHER APPLICABLE CHARGES? Only the myfidelio.net standard fee s according to your contract. WHICH CREDIT CARDS ARE ACCEPTED? Visa, Master Card, Amex and Maestro. If you wish to allow other cc s please contact your local myfidelio.net support. WHICH GUARANTEE TYPES ARE ACCEPTED? GX = Guarantee to credit card DX = Guarantee to deposit by credit card DP= Guarantee to deposit via Travelpayer (online payment provider model expected to be in place early 2011) WHAT IS TRAVELPAYER? An online payment provider. Once this module is in place, expected early 2011, the agent will no longer lodge the customers credit card but will take full payment at the time of booking. At the prescribed point the Travelpayers system will take the money from the agents bank account, leaving behind any commission and make the transfer of funds to the hotel. If a hotel chooses to use this form of guarantee/payment, they will sign up for Travelpayers and agree a set of rules regarding timings and fund transfers including e.g. commission rates if applicable. 15

16 Support contact details Europe, Africa and Middle East Office hours: Monday - Friday am pm (GMT+1) Central Customer Service EAME - Neuss EAME-IQmyfidelio@micros.com Phone: Fax: Australia Office hours: Monday - Friday 9.00 am 5.30 pm (GMT+10) Customer Service Sydney APmyfidelio@micros.com Phone: / 1272 / 1271 Fax: Asia Pacific Office hours: Monday - Friday 9.00 am 5.30 pm (GMT+10) Customer Service Singapore APmyfidelio@micros.com Phone: / 8081 / 8165 Fax: United States Office hours: Monday - Friday 8.00 am 5.00 pm (GMT-5) Customer Service Columbia US-myfidCS@micros.com Phone: Fax: Contact details for all other local offices in the EAME region Go to: MICROS Systems, Inc. Fidelio Technologies Inc Golden Gate Parkway, Suite 211 Naples, FL Tel.. (239) / Fax. (239) Copyright 2010 MICROS Systems, Inc. All rights reserved. micros and micros-fidelio are registered trademarks of MICROS Systems, Inc. Certain product and company names appearing here may be the trademarks or service marks owned and/or registered by third parties. All other product and brand names are the property of their respective owners. No part of this publication may be reproduced, photocopied, stored on a retrieval system, or transmitted without the express prior written consent of the publisher. MICROS- FIDELIO GmbH retains the right to update or change the contents of this document without prior notice. MICROS-FIDELIO GmbH assumes no responsibility for the contents of this document. Disclaimer: This document or any part of it is for the sole purpose of MICROS-FIDELIO GmbH and the vendor reviewing and following the rules of the Certification Process. It is not intended for Public distribution in any form and is regulated by a Confidentiality Agreement in place between both parties. 16