Profitability through Galileo RoomMaster

Transcription

1 Profitability through Galileo RoomMaster

2 Agenda Your problems How Travelport can help Booking Hotels in the Galileo GDS The future/roadmap Next steps 2 Travelport Proprietary

3 Agenda Your problems How Travelport can help Booking Hotels in the Galileo GDS The future/roadmap Next steps 3 Travelport Proprietary

4 A typical day for a TMC? Too many sources of information Is this within policy? What s the legacy command? Need more content choice Where is the best rate with and without restrictions? What if the preferred hotel is full? Negotiated rates! Where s my commission? 4

5 But What If. Access rates negotiated with your customer Easily find alternatives within same brand Easy access to lowest public rates - both restricted and unrestricted rates See total cost of stay Reassurance that all travel is within policy Point and click options Instantly see where commission is offered 5

6 Agenda Your problems How Travelport can help Booking Hotels in the Galileo GDS The future/roadmap Next steps 6 Travelport Proprietary

7 Why Travelport? For TMC customers Improve Profitability Optimise Business Processes Support and Retain the customer Convert new customers 7

8 Leading provider of informed travel choice Powering business success by enabling providers and agents to sell how and what they want to, through a superior travel-buying experience UNRIVALLED TRAVEL CONTENT INTELLIGENT SEARCH EMPOWERED SELLING EXPERIENCE OPEN PLATFORM Providing the broadest range of travel content Delivering the best informed choice, quickly and accurately Enabling you to access and sell content the way you want Allowing flexible access to content and services through an open platform 8

9 Let s separate perception from reality Perception No. of hotel properties Lack of properties in the system Reality More than 94,000 hotels, 307+ brands Availability Inaccurate rates and availability Real time rates and inventory - enables receipt of confirmation, modification & cancellation promptly Access to competitive rates Rates are not competitive Access to corporate / negotiated rates Agents workflow Management information Resolution support Multiple PNRs Multiple sources of information to manage Unable to gain support when needed Bookings integrate into ONE PNR All integrated automatically into mid/back office and the Travelport ViewTrip product Helpdesk & the ASK Travelport web site 24/7 365 days a year 9

10 Additional Profitability? How many sources of information do you go to when searching for accommodation in a place you don t know/haven t visited?? How do you find a property that s in the best location within a specified area?? How much time is spent searching for the lowest public rate, both with and without restrictions?? How much time (and resource) is spent collecting commission payments? 10

11 Fact Average commission for booking a HOTEL: 10% Did you also know that booking ONE additional hotel per day makes a SIGNIFICANT FINANCIAL IMPACT over the year? 11

12 How it works Average Hotel booking = $354 ($160/day x 2.21 days) $354 x 10% = $35.40/ day Total additional YEARLY income: $8, From just ONE additional Hotel booking a day! Total additional MONTHLY income: $35.40 / day $708.00* *Monthly calculation is based on an average number of 20 business days in a month Sources: TP Survey 2011)

13 How much more can you make? The financial rewards increase exponentially when you book more than one additional hotel a day: $169,920 Daily Impact Monthly Impact Annual impact $84,960 $16,992 $25,488 $33,984 $42,480 $14,160 Additional Hotels Sold Each Day: $1,416 $2,124 $2,832 $3,540 $7,080 $70.80 $106.2 $ $177 $354 $

14 Travelport GDS products Benefits Improve customer choice Increase revenues Improve booking efficiency Features Real time access to over 94,000 properties with over 307 brands No hidden surcharges - see hotel tax, surcharge and fee disclosure Extensive search criteria for finding the right property Access an extensive image and video database to see the property Up to 10% commission on bookings Add corporate or negotiated rates into the shopping process Receive instant confirmations on bookings, modifications and cancellations Automatic integration of the whole booking into one PNR 14

15 Performance Summary 2012 Galileo/Apollo Hotels 2012 Travelport Bookings: 15.7 Million Bookings: 27.7 Million Room Nights: 34.6 Million Average Daily Rate: $160 Average Length of Stay: 2.21 Nights Top Performing Hotels by Country (Bookings by source): US UK Australia Italy South Africa Canada Netherlands Singapore Switzerland Japan India Hong Kong Ireland New Zealand Room Nights: 57 Million Average Daily Rate: $137 Average Length of Stay: 2.06 Nights Top Performing Hotels by Country (Bookings by source): US UK Australia Italy South Africa Canada Netherlands Singapore Switzerland Japan India Hong Kong Ireland New Zealand 15

16 Agenda Your problems How Travelport can help Booking Hotels in the Galileo GDS The future/roadmap Next steps 16 Travelport Proprietary

17 Travelport GDS A gateway to a world of travel content Real time shopping and booking Comprehensive Search Informative Content Last Room availability Broad range of Rates 17

18 Real time rates, availability and booking confirmations. Real time rates and availability Instant Booking Confirmation Travel Agent The Galileo RoomMaster Database Supplier CRS Reservation Delivery Hotel 18

19

20 Search for a hotel in Galileo 20

21 Additional search options Chain Receive personalised responses Specify Rate Access Codes Hotel Features Rate category Transport type and/or property type Hotel name or property IDs Rate value AAA star rating 21

22 Your search results 22

23 Informative Content 23

24 Hotel descriptions (HOD) 24

25 Hotel images 25

26 Hotel images 26

27 Rates & availability Inside shopper Alternate availability Triples and quads Multiple currency Complete pricing Complete pricing plus Negotiated rates Commissions Rate audit 27

28 Real-time rates and last room availability 28

29 Features of Galileo inside shopper 29

30 Galileo inside shopper HOA, HOC & HOV displays HOA Display Hotel Availability Shopping Page HOC Display Hotel Complete Availability/ Rates HOV Display Room Rates and Policies 30

31 Benefits of inside shopper Real time availability and rate information Minimalized discrepancies Enhanced hotel shopping experience Quicker Access to your negotiated rates 31

32 Additional functionality Feature Benefits Alternate availability Time saving from shopping for alternative property Improved productivity Triples and Quads Improved efficiency Better customers service Reduced customer service issues Multiple Currency Access local currency rates in countries where hotels typically sell in a hard currency Convert local bookings (typically made over the phone) into electronic bookings, thus saving you time and increasing your efficiency Allows you to negotiate specific rates in alternate currencies with your hotel suppliers 32

33 Complete pricing and Complete pricing plus Complete Pricing Complete Pricing Plus Complete cost, up front Complete availability display Rate rules and sell displays Formatted data New search qualifiers Multi-room availability Formatted descriptive room, rate and rule data Free text Store key rate/rule data in booking record 33

34 Examples of complete pricing Total Price for Stay including Tax and Surcharge 34

35 Examples of complete pricing plus Total Price for Stay including Taxes and matched child request Indicator that a (G)uarantee is required to book the room/rate 35

36 Accessing your client s negotiated rates Get quick and easy access to your client s negotiated rates Compare your corporate rates, own negotiated rates, and all public rates on one single display in real time Save time when searching for various negotiated rates for one client by using a Master Rate Access Code. 36

37 Hotel commissions ISSUE Incentive payment/ commissions are not always reliable SOLUTION Fully automated process with partners, NetTrans and Pegasus, collecting an average of 18-20% in additional commissions. 37

38 Rate auditing ISSUE Rates are not in the system SOLUTION We are undertaking rate load analysis to identify the rates that are not loaded and getting these rectified. 38

39 Why Book Hotels in the Galileo GDS? RoomMaster enables:- Convenience Real-time Availability Better control Cost effective Save time Improve revenue 39

40 Agenda Your problems How Travelport can help Booking Hotels in the Galileo GDS The future/roadmap Next steps 40 Travelport Proprietary

41 Roadmap 41

42 Travelport vision Our vision is to provide the most informed travel choice, enabling providers and agents to sell how and what they want to, through a superior travel-buying experience UNRIVALLED TRAVEL CONTENT INTELLIGENT SEARCH EMPOWERED SELLING EXPERIENCE OPEN PLATFORM Providing the broadest range of travel content Delivering the best informed choice, quickly and accurately Enabling you to access and sell content the way you want Allowing flexible access to content and services through an open platform 42 TRAVELPORT CONFIDENTIAL

43 Agenda Your problems How Travelport can help Booking Hotels in the Galileo GDS The future/roadmap Next steps 43 Travelport Proprietary

44

45

46 Copyright Copyright 2013 Travelport. All rights reserved. Any trade marks herein are the property of their respective owners. Travelport and the Travelport logo are trade marks of Travelport. Reproduction of this material, in whole or in part, is expressly prohibited without the advance written consent of Travelport. Note About Examples All screen examples and other inserts associated with system output are provided for illustration purposes only. They are provided as illustrative examples of system functionality and are not meant to represent actual screen responses, rates, etc. Note About Content Travelport s hotel product content is reliant upon information (properties, rooms, rates, etc.) provided by suppliers. 46

47 Travel. Inspired by Travelport.