Don't Commit Online Reputation & Social Media Suicide. BuzzPromoters.com

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1 Don't Commit Online Reputation & Social Media Suicide BuzzPromoters.com

2 Manage Negative Feedback...Don't Ignore it With stories of negative feedback going viral on social media sites, it's easy to see why negative feedback about your business can be scary. The truth is, however, that negative feedback isn't really the problem. The problem is "unresolved negative feedback". What are some of the common reasons that cause problems to go unresolved? First of all, without the right tools, monitoring your online reputation can be tedious and time-consuming. In fact, it can be a full-time job. Secondly, getting into a dialog with an angry customer on a public platform is scary enough to make a lot of business owners want to try and just ignore it completely. Avoid it as much as you'd like but no matter how many fingers you cross, with chants of "please go away", the negative feedback is practically etched into the Internet forever. The last reason, which we will discuss here today, is a lack of preemptive tools that allow you to solve problems while the customer is still at your place of business. With the right tools, you can collect feedback from customers while the problem is actually happening, giving you an opportunity to solve that issue before it spirals out of control on other platforms (Google, Yelp, Facebook, etc.)

3 Take Control of Your Reputation BuzzPromoters.com solves all of these problems in a simple and intuitive way. We monitor all of the major review sites and place the information directly on your dashboard and send notifications to the key players in your organization. Gone are the days of tedious multiple logins to various review sites to manage your online reputation. Instead of logging in blindly to review sites just to check to see if there's any new activity, you can spend your time focusing on running your business. Monitoring will remove the stress and allow you to wait for the notifications to be sent to you before you actually have to log into your dashboard. When you get your notification, you simply log into your dashboard and access all of your profiles, at once, with the push of a button.

4 Get The Right Tools And Use Them Our mobile feedback collection app collects feedback from customers at multiple customer interaction points with the highest volume. In a restaurant, for example, custom and professionally designed table tents are placed right in front of customers where any potential problems are likely to arise. We make the feedback collection process easy so the moment a problem arises, the customer knows exactly where to go to leave a complaint. The feedback is sent directly to the key players and is kept private rather than published on social media and online review sites The app can offer an incentive for feedback which can be used on a return visit. This increases repeate business.

5 Direct To Manager Communication

6 Solve Problems As They Happen Once the customer uses our tool, key players receive a notification with a detailed account of the issue. Now, with the Direct to Manager tool, management can communicate directly to your customer's phone. Our tools allow your team to instantly solve problems, as they happen, while also providing you the opportunity to send coupons directly to your customer. This also solves the second issue by allowing you to communicate with the unhappy customer privately instead of publicly when it's often too late to resolve the issue. By solving the problem as it's happening, it prevents the customer from ever having a reason to escalate it on a platform outside of our tool. It also allows us to collect and then aggregate the information into reports that allow you to see what your reccurring issues are. (Both positive and negative)

7 You Can't Solve Problems Without Information

8 Are The Right People Working For You? These analytics are great for staff meetings when you want to pull up a report to see how often a specific employee has had the same issue over and over. Our tool allows you to find out how many times Billy mixed up his orders, or if Sally was being rude to customers again. You'll know who your top employees are and easily see how many customers have recommended them specifically. Rewarding your staff for a job well done, and then discussing negative patterns of others during staff meetings, is a great way to make sure you have the right people in your company and that they are doing their best.

9 What About Positive Feedback? You want the positive feedback published online That's Buzz Promoting You don't want to miss out on one of the the most effective marketing opportunities on the planet...positive recommendations from trusted sources. At the end of the feedback collection process, customers are given the chance to post their review on public social sites with the push of a button. By removing a lot of tedious steps, your customers are more likely to share their feedback on their favorite social media websites.

10 Don't Commit Reputation & Social Media Suicide Although managing negative feedback is only a part of the overall solution, it is definitely an important one. For more information on how we can start protecting your brand's reputation, visit our website BuzzPromoters.com or send me an at Tracy@BuzzPromoters.com