Welcome to the world. Welcome to American Express

Transcription

1 Welcome to the world. Welcome to American Express

2

3 Welcome Step this way for a range of exclusive benefits Welcome to your American Express Platinum Corporate Card. Virtually wherever your business takes you, take American Express. Your Platinum Corporate Card offers unparalleled benefits, helping to make business travel a rewarding experience. Our desire is to make your life run smoothly. We want to alleviate your stress, enhance your comfort, and provide the best customer support you have ever experienced. That is why we offer access to more than 600 executive airport lounges, personal assistance from our Concierge Service, complimentary upgrades on car rentals, and round-the-clock travel support. We provide travel insurance cover for no additional charge when you book using your Platinum Corporate Card. That leaves you to take care of business, while we take care of you. Please keep this brochure in a safe place. It contains information about all the benefits you enjoy as a Platinum Corporate Cardmember. You may find it helpful to refer to it before travelling, so you can be reminded of the first-class support that comes as standard with your Platinum Corporate Card. 1

4 Getting started Activate your Card To activate your Card, please follow the instructions on the sticker attached to it. Unless we agree with your Company otherwise, you will receive your monthly statements online. To ensure you can access them, it is important that you set up your log in details. Please register at americanexpress.co.uk/paperless and have your Card to hand. All you need to do is create a User ID and Password, enter your Card number and provide security information. We will send you a monthly reminder as soon as your latest statement is ready to view. Make the most of the benefits available To be certain of enjoying all the benefits of owning a Platinum Corporate Card, please complete and return the application and enrolment forms at the back of this pack. These enable us to record your preferences, helping to enhance our service to you. 2

5 Contents 5. AIR TRAVEL Executive airport lounge access 7. A PERSONAL SERVICE Concierge Service Hotel loyalty programmes Car rental loyalty programmes 11. BUSINESS TRAVEL PROTECTION Worldwide business travel insurance* Medical Expenses and Repatriation Enhanced Global Assist Travel Inconvenience Personal Belongings, Money and Travel Documents Car Rental Travel Accident Business Travel Accident (30 day protection) Additional security Card Defence Chip & PIN 15. REWARDS Earning Membership Rewards Points Redeeming Membership Rewards Points 19. SERVICE The Platinum Corporate Service Team Online account access Personal Assistant option Express cash withdrawals Contacting the Service Team 3

6 4

7 Air travel A place to call your own Your time is precious. So protect it, with complimentary access to executive airport lounges around the world. It s all part of the Platinum Cardmember experience. Enjoy complimentary, unlimited, use of more than 600 executive airport lounges worldwide, with your complimentary Priority Pass. After checking in, present your boarding card and Priority Pass at the lounge reception. You ll be given access to a relaxed, spacious environment where you can work, sleep or unwind before heading to the skies. Take advantage of complimentary drinks and snacks while you scan the latest newspapers. Touch base with the office and check your s. Plan for your next meeting, away from the distraction of bustling crowds. Or simply catch up with yourself in a moment of calm. However you choose to spend it, your time will pass more pleasurably thanks to your American Express Platinum Corporate Card. And if you fly with Delta Airlines or American Airlines, simply show your Card at the door, and make use of their lounges, too. Escape the departure hall crowds to a stress-free, spacious sanctuary where you can work, relax and feel revived. To receive your Priority Pass, make sure you fill in and return the application form that came with this pack. 5

8 6

9 A personal service Stand out from the crowd Our Cardmember benefits are all about you. Whether it s personal attention from our Concierge Service or complimentary upgrades at luxury hotels, we want to make your life as comfortable as possible You deserve the best possible service. Our Concierge Service is designed to offer just that, by responding to your personal needs and helping to organise your time. We have also secured special privileges for you with luxury hoteliers, business hotel chains and international car rental companies. Because to us, nothing is more important than your comfort and convenience. From hotel room upgrades to late check outs, dining reservations to car rental upgrades, your Platinum Corporate Card will really open doors for you. Concierge Service Imagine 24-hour support from a dedicated team of travel and business professionals. Imagine having your every request dealt with enthusiastically and expeditiously. Imagine a personal service that responds to your needs, whatever they might be. That is the Concierge Service from American Express. Our team has dealt with all sorts of requests, so nothing fazes them. They ve sourced rare fruit from China, sent snow tyres to a stranded Porsche in St Moritz, and shipped a pregnant lady s favourite cereal bars from the USA to London. Call (International: +44 (0) ) to contact the Concierge Service with your request. And be sure to fill in and submit the Concierge Preferences Questionnaire that came with this pack, so that we can be prepared for your call. 7

10 Fine Hotels and Resorts You deserve the premium treatment when staying away from home. That is why we have negotiated an enhanced service at more than 500 luxury hotels and resorts throughout the world. As a Platinum Corporate Cardmember, you receive: Preferential room rates Room upgrades on arrival (subject to availability) Daily complimentary breakfast for two A convenient late check out if required Small Luxury Hotels of the World Virtually wherever you are, make sure you stay in comfort with Small Luxury Hotels of the World. SLH offers unique hotel experiences, and Platinum Corporate Cardmembers enjoy: Early check in/late check out (subject to availability) Complimentary breakfast Room upgrade at time of reservation (subject to availability) These services are available as part of our Concierge Service. Be sure to fill in the Concierge Preferences Questionnaire that came with this pack, so that we stay informed of your needs. You can call the Concierge Service on (International +44 (0) ) Hotel Loyalty Programmes Radisson SAS Hotels & Resorts Enjoy the benefits of Radisson SAS goldpoints plus reward programme, with automatic upgrade to Silver Tier Membership on enrolment for the first year. The benefits include: 10% off hotel restaurant dining 15% bonus points 10% discount off weekend rates The best available room in the category booked Complimentary spouse card Please note: you will need to meet minimum stay requirements of the goldpoints plus programme to maintain the Silver Tier Membership status for the subsequent years. Sofitel You receive complimentary membership of the Sofitel Privilege Card Programme. This brings a range of benefits, such as: Late check out at 4pm upon request at check in (subject to availability) Complimentary access to health club VIP welcome Loyalty points A double room billed at the rate of a single room Please note: for programme membership to be renewed, you must have stayed at a Sofitel on at least two occasions in the preceding 12 months. 8

11 Life in the fast lane Your Platinum Corporate Card gives you one of the highest levels of customer service. With complimentary membership of two of the world s largest car rental loyalty schemes, it is our privilege to ensure that you receive this whenever you need to get from A to B.1 Hertz Join the Hertz #1 Club Gold and enjoy: Fast track service when renting in over 1,000 locations worldwide One car upgrade, if available, when booking any car (at participating Hertz locations in Europe, the Middle East and Africa). Up to 10% discount off the best available rental rates Avis Sign up to the Avis Preferred Service and benefit from: Up to 15 per cent discount on international Super Value rates subject to using a specified Avis Worldwide Discount (AWD) number Two car-class upgrade (subject to availability at time of rental) To take advantage of the hotel and car rental loyalty schemes, please complete and return the Hotel and Car Rental Partner Programmes Application Form that came with this pack. Visit americanexpress.co.uk/ corporateplatinum to enrol in the Hertz #1 Club Gold. You will only be eligible for these benefits as long as you remain a Platinum Corporate Cardmember. 9

12 10

13 Business travel protection Peace of mind, wherever you go Travel delays, lost luggage or an unexpected illness none of them need compromise your business trip. As a Platinum Corporate Cardmember, you re protected by a wide range of exclusive business travel insurance cover. No matter how often you do it, nothing takes the risk out of business travel. So it s good to know that your Platinum Corporate Card offers insurance cover for no additional charge. We provide assistance if your baggage gets lost or stolen. We protect you in the event of an accident or illness. And we provide round-the-clock backup in case of a medical, personal or legal emergency. Worldwide business travel insurance* Medical Cover* Should you fall ill or be injured while travelling, American Express will be with you, every step of the way. Our Medical cover includes a 24-hour travel helpline. At your request, we will: Arrange for you to see a doctor, or other medical professional (as appropriate) Arrange hospital admission for you, if required Arrange medical treatment for you Cover the cost of medical expenses, up to 2,000,000 Manage repatriation getting you home as soon as possible 11

14 Enhanced Travel Insurance Cover* Platinum Cardmember travel insurance cover provides round-the-clock assistance, to help you should the worst happen when you are on a trip. Call us if you are taken ill while travelling, and we will arrange for you to be cared for by a medical professional. Contact us in a legal emergency, and we can provide relevant advice, and help you locate a lawyer. Let us know if you need something sent to you in a hurry, and we ll take care of the logistics. For assistance, call the Platinum Corporate Service Team on (International +44 (0) ) and select the option for insurance/a medical emergency. Travel Inconvenience Insurance* No one enjoys seeing their flight delayed, or their luggage get lost or stolen. But if these things do happen, American Express is on hand to provide valuable assistance, helping to get you up and running again as soon as possible. If you book flights using your Platinum Corporate Card, our insurance provides: 300 if your flight is delayed by more than four hours 300 if you miss your connection 300 if your luggage is delayed by more than six hours A further 750 if you don t receive your luggage within 48 hours Personal Belongings, Money and Travel Documents Insurance* You are protected for up to 3,500 (maximum 500 per item and 500 for money and travel documents) per trip in the event of personal belongings, money or travel documents being lost, stolen or damaged. Car Rental Insurance* If your rental car is stolen or damaged, we provide up to 50,000 against any claims or excesses under your rental agreement. This applies whether or not you are responsible for the accident. Up to five drivers can be included in one rental agreement. Travel Accident Insurance* We pay up to 450,000 if you suffer loss of life, sight or limb while travelling on any recognised airline. Business Travel Accident Insurance* We pay up to 225,000 if you suffer loss of life, sight or limb, or permanent disablement while on a trip of up to 30 days duration, increasing to 450,000 when travelling on public transportation. For all insurance benefit claims, call (International: +44 (0) ) and select the relevant option. 12 *American Express Services Europe Limited ( AESEL ) makes various benefits available to users of AESEL Corporate products or services which derive from contracts which AESEL has made with third parties. AESEL is free to amend, extend or terminate these benefits at its sole discretion. These benefits do not form part of AESEL s contract with you but AESEL will provide reasonable notice to you or your company of any changes to the available benefits which may be to your detriment. One of the benefits currently available is the benefit of contracts of insurance held by AESEL with certain insurers. You will lose these benefits if you cease to be a user of AESEL Corporate products or services. Terms, conditions and exclusions apply. Details can be found on the American Express website.

15 Additional security Card Defence Card Defence protects you in the event of your corporate or personal credit cards, or travel documents, becoming mislaid or stolen. To take advantage of Card Defence: Register all of your cards, plus important documents (passport, driving licence, and so on), on our website If any of these items are then lost or stolen, contact Card Defence All lost or stolen cards will immediately be blocked (saving you the hassle of calling all your card providers) Replacement cards will be ordered Details of lost documents can be faxed or posted to the nearest embassy, consulate, car hire company or anywhere else they are needed To register for Card Defence, please visit americanexpress.co.uk/corporateplatinum and go to Card Defence Chip & PIN Your American Express Platinum Corporate Card uses Chip and PIN technology to enhance security and convenience. Once you have activated your Card, you can personalise your PIN at any UK LINK ATM offering PIN services. If you enter an incorrect PIN three times, your Card will be temporarily locked. If this happens, contact us for a PIN reminder. Use this to unlock your Card at any UK LINK ATM that offers PIN services, by following the on-screen instructions. Remember to keep your PIN secret, and to sign the signature strip on the back of your Card. When using your Card to make purchases abroad, you might be asked for your signature, rather than entering a PIN. If your Card is lost or stolen, or you believe someone else knows your PIN, contact us immediately on International callers should dial +44 (0) We will issue a new Card or PIN, depending on the circumstances. When purchasing goods and services by phone, mail or online, provide only the 15-digit number on the front of the Card, and the security code, if requested. You should never be asked to reveal your PIN when making a remote purchase. 13

16 14

17 Membership Rewards Your hard work rewarded You know what they say about all work and no play. So enjoy your down time, with American Express Membership Rewards Earn Membership Rewards points** Your Platinum Corporate Card comes with complimentary membership of the American Express loyalty programme, Membership Rewards. Unless your company has elected not to participate in the scheme, that means you can earn loyalty points on almost every kind of business expense. You earn Membership Rewards points for every full pound of eligible spend on your Platinum Corporate Card. So the tally soon adds up. Better still, if you are a member of one our partners frequent traveller programmes, and pay for their services using your Platinum Corporate Card, you ll enjoy double the rewards frequent traveller points, and Membership Rewards points, too. Your time is precious. Your leisure time even more so. Membership Rewards points ensure you can make the most of it... with Complimentary flights, hotel stays and other attractive options. Please note that enrolment into the Membership Rewards programme is subject to your company s policy and approval. ** Points are not earned on Balance Transfers, Cash Advances, American Express Traveller s Cheques purchases, Foreign Exchange, Express Cash transactions or any other account charges. 15

18 Redeeming your Membership Rewards points for travel You have three options when it comes to converting your Membership Rewards points into flights, hotel stays or car hire. Book any time, to anywhere You can redeem Membership Rewards points for just about any kind of travel. Use them to arrange hotel accommodation, organise car hire, or book flights on almost any airline. You can make bookings at short notice, and you don t need to belong to a frequent traveller programme to pay using your Membership Rewards points. Simply provide your Membership Rewards account details when making a purchase. If you don t have enough points, you can pay the difference using your Platinum Corporate Card. Transfer your points to a frequent traveller programme This option works well if you already travel regularly with any of our partner airlines (including Virgin Atlantic, British Airways and Air France), or stay frequently at our hotel partners (including Hilton, Starwood, and Radisson). Increase your points tally with any of these partners by transferring your Membership Rewards points into their frequent traveller programmes. Redeem with our travel rewards partners You can redeem your points for one-off flights, hotel stays or car hire with our travel rewards partners, including Flybe, Sol Melia Hotels & Resorts, Kempinski Hotels, Avis and Hertz. Book and redeem online at membershiprewards.co.uk/travelagency or alternatively contact your Platinum Concierge Service on (International +44 (0) ). 16

19 Enjoy other rewards, with American Express If you re short on time and can t get away, use your Membership Rewards points to pay for entertainment, family days out, or experiences such as spa days. Alternatively, you can pay for electrical items with your Membership Rewards points. And you can even use them towards vouchers at high street retailers. For more information about Membership Rewards, please contact the Membership Rewards team on , or visit membershiprewards.co.uk. 17

20 18

21 At your service All day, every day, virtually wherever you are in the world As a Platinum Corporate Cardmember, class-leading customer service comes as standard. So you can rely on our team to care for your needs, handle your queries, and support you wherever your business leads. The Platinum Corporate Service Team At your service the Platinum Corporate Service Team is on hand to answer your calls, whenever you need to reach us. Contact us about: Emergency Card replacement Lost, stolen or damaged Cards Information on your monthly statement, including queries Payment terms Platinum Corporate Card benefits When you re travelling on business, spare time is in short supply. So, why not use us to assist you? Whatever the request, we ll do our utmost to help. Call the Platinum Corporate Service Team at any time on International callers should dial +44 (0) The American Express World Travel Network With more than 2,200 American Express Travel Service locations** around the world, in more than 140 countries and territories, our reach is truly global. Each location is staffed by English-speaking professionals, who are on hand to deal with your queries in a range of areas, including visa information, lost or stolen Cards and travel insurance ** Comprises Travel and Foreign Exchange Services locations. Not all services available at all locations. 19

22 Manage your account Manage your account at a time that suits you, by signing up to our online services at americanexpress.co.uk/myaccount. You ll be asked to set login details on your first visit. After that, you can view up-to-date statements and billing information, make payments, and view your Membership Rewards account 24 hours a day. Paper statements are available at no extra cost. Contact the Platinum Corporate Service Team to order yours. Personal Assistant Option If you wish, you can nominate your Personal Assistant to administer and service your Platinum Corporate Card on your behalf. To do so, please complete and return the application form that was supplied with this pack. Express Cash *** Withdrawals Access 550,000 ATMS around the world, with Express Cash from American Express. Unless a specific limit has been set by your company, you can use your Corporate Platinum Card to withdraw up to 1,000 per week in local currency. Contact the Platinum Corporate Service team on (International +44 (0) ) for an Express Cash application form. For an Express Cash application form, please contact the Platinum Corporate Service Team. Contacting the Service Team For all queries in the UK: (24 hours) For all queries outside the UK: +44 (0) (24 hours) To nominate a Personal Assistant, please complete and return the Application Form at the back of this pack. 20 ***Express Cash application is subject to approval and activation (Terms and Conditions apply). Cash access is granted subject to and governed by the terms of the an agreement between American Express and your Company and may be withdrawn at your Company s request at any time. To request an Express Cash application form please contact your programme administrator. Please be aware that limits and fees apply. Each time you make an Express Cash transaction a charge will apply of 3% of the value withdrawn or a minimum charge of 3, whichever is greater.

23 21

24 Keeping in touch From time to time, American Express would like to contact you with details of special offers and other products that we think will be of interest to you. Unless otherwise instructed by your company, we would also like to send you occasional customer satisfaction surveys, so we can monitor our performance. On certain occasions, we may also allow other companies with whom we have marketing agreements to contact you by mail or telephone about goods and services that we think are relevant to your needs. We value these opportunities to keep in touch with you, but we recognise that you may not wish to be contacted in this way. If you prefer not to receive these communications, please complete the form on the following page and post it to the address shown below. That way, we can be certain not to contact you against your wishes. Please post the form to: American Express Services Europe Limited, PO Box 69, Brighton, BN2 1YL 22

25 Mail, telephone and marketing preferences At American Express we offer you choices about how you would like to receive marketing related offers and marketing news. To keep us updated with your preferences, please complete the required information below, or simply login to your account at americanexpress.co.uk/marketingpreferences to inform us online. Your Card Account numbers To ensure that we correctly identify all your accounts to apply your marketing preference to, please provide us with your Card account details: If you have already updated your marketing preferences you do not need to complete this form PLEASE COMPLETE THE INFORMATION BELOW IN BLOCK CAPITALS First Name(s) Surname Company Name Address Postcode Mail If you would prefer not to be contacted by direct mail with marketing offers from American Express and carefully selected partners, please confirm your preference by ticking the check box. I do not wish to receive direct marketing from American Express. Telephone Marketing Calls If you would prefer not to be contacted by Telephone in relation to marketing offers from American Express or selected partners, please confirm your preference by ticking the check box. I do not wish to receive telemarketing calls from American Express. Marketing Opt In We would like to send you s with interesting news and specially selected marketing offers, from carefully selected partners that we feel may be of interest to you. If you would like to receive these, please provide your address and tick the box. By ticking the box you are confirming that you wish to receive marketing content from American Express. address: You can update your marketing preferences with American Express at anytime by visiting americanexpress.co.uk, selecting the Privacy Statement link. You may also register all your marketing preference choices by contacting American Express customer services on the number on the back of your Card. Please note: Important information about the Card, related benefits, programmes in which you are enrolled (for example, Membership Rewards) and discreet offers will continue to be included in your monthly statement and if registered, displayed on the web pages associated with your online services. It may take up to two months before Direct Mail preferences become effective. It may take up 28 days for and telephone preferences to become effective. We reserve the right to contact you by mail, telephone or in connection with the operation of your Card account. 23

26 American Express Services Europe Limited. Registered Office: Belgrave House, 76 Buckingham Palace Road, London SW1W 9AX, United Kingdom. Registered in England and Wales with Number American Express Services Europe Limited is authorised by the Financial Services Authority under the Payment Services Regulations 2009 (reference number ) for the provision of payment services. For insurance mediation activities only, American Express Services Europe Limited is an Appointed Representative of American Express Insurance Services Europe Limited (reference number ) who is authorised and regulated by the Financial Services Authority. Details can be found on the FSA Register. CAM /12