Welcome to British Airways American Express Corporate Card Programme. Cardmember benefits and services

Transcription

1 Welcome to British Airways American Express Corporate Card Programme Cardmember benefits and services

2 Contents Welcome to British Airways American Express Corporate Card membership 3 On Business Points 3 British Airways Executive Club Benefits 4 Travel Benefits 5 Assistance when you need 7 Emergency Card Replacement 10 Online Services Page 10 Marketing Preferences 12

3 Welcome to British Airways American Express Corporate Card membership Designed specifically to meet the needs of the frequent business traveller, your new Card offers you a flexible and safe method of payment globally. This helpful pack will show you how to get the most out of your Card, including details about your Card benefits and the high level of support you will be offered when you need it most. On Business Points How they benefit your business As a member of the British Airways On Business corporate loyalty programme, your company earns valuable On Business Points 1 every time you and your colleagues fly with British Airways and pay using your British Airways American Express Corporate Card. On Business Points can be redeemed for reward flights 2, flight upgrades 2 and hotel accommodation. By using your British Airways American Express Corporate Card to pay for British Airways flights, you will earn your company 50% more 3 On Business Points, so the more you spend with British Airways the more your company can save on flights, upgrades and hotels. 1. On Business Points are earned on all British Airways fares including franchisees but excluding codeshare partners and oneworld alliances. 2. Reward flights and flight upgrades are subject to applicable taxes, fees, charges and surcharges. 3. Companies participating in the British Airways American Express Corporate Card programme receive 50% more On Business Points than those solely participating in the On Business programme. 3

4 Discover a world of benefits with the British Airways Executive Club Welcome to the British Airways Executive Club, where you can now discover a world of benefits, including an improved service when you travel featuring priority check-in (when you reach Bronze Tier) and lounge access (when you reach Silver Tier). You can now collect Avios, 4 which can be used on qualifying flights whenever you fly with British Airways and oneworld alliance partners to Club favorites like New York, Cape Town, Hong Kong and Barbados. You can also choose to spend your Avios on hotel accommodation and car rental. Collecting Avios is easy; you will earn 1 Avios 5 for virtually every 1 charged to your British Airways American Express Card, for all company expenses, which can be redeemed for reward flights and upgrades. To earn even more Avios, use your Card to spend with British Airways collection partners such as hotels and car hire Avios issued are subject to UK Executive Club terms and conditions. 5. Avios will not accrue in respect of any Cash Withdrawal, American Express Travellers Cheque purchases, Foreign Exchange Transactions or fees. Avios will accrue in respect of spending in each month provided your account is not more than 60 days overdue for payment. Avios will not accrue in respect of amounts which are subsequently recredited to your account because of refunds. 6. British Airways will let you know whether your application has been accepted. If successful you will receive an Executive Club welcome pack with full details of the programme. 4

5 The more you collect, the farther you fly We have created nine easy Zones, starting from your chosen departure airport. Each Zone has a simple fare based on the distance you fly, so the more you spend on your Card, the farther you can go. Find out more information on zones here. Reward Flight Saver We also offer Reward Flight Saver. This allows Executive Club Members to pay a flat fee on reward flights in Zones 1-3 for 27 pp return ( 34 for premium cabins) when you book using your Avios or Avios & Money. This can take you to places like Istanbul, Marrakech and Moscow. To make the most of the Executive Club and find out more details, check in at ba.com/travel/echome Travel with confidence Should you be unfortunate enough to suffer any inconvenience or an accident when travelling for business, your British Airways American Express Corporate Card has a number of benefits to give you peace of mind. Business Travel Accident Insurance Provides you with insurance cover for up to: 225,000 travel accident Service when travelling on common carrier transportation on a business trip 62,500 when travelling on common carrier transportation on a personal trip if your spouse is travelling with you paid for on the British Airways American Express Corporate Card she/ he will also enjoy this benefit while on common carrier transportation, and 225,000 for up to 30 days while on a business trip when tickets are charged to your Card. 5

6 Travel Inconvenience Insurance 7 When you charge flights to your Card we offer Travel Inconvenience Insurance: up to 100 for delayed flights of more than four hours up to a further 100 if you miss your connection as a result up to 100 for delayed baggage for more than six hours on an outbound journey and up to 500 more is available if the baggage is delayed for more than 48 hours Baggage and Personal Possession Insurance 8 To give you extra security, you ll be covered for loss, theft or damage to your baggage whenever your business travel takes you overseas and the costs are charged to your British Airways American Express Corporate Card. This will cover up to 3,500 (single item limit 480 in excess of 95 at time of writing). That s in addition to the payment for delayed baggage available through out Travel Inconvenience Insurance. For further information on Insurance cover please visit americanexpress.co.uk/bacorporatecard 7. Exclusions apply. Full details of the insurance cover currently available are contained in the Insurance Terms and Conditions available on americanexpress.co.uk/bacorporatecard 8. American Express Services Europe Limited ( AESEL ) makes various benefits available to users of AESEL Corporate products or services which derive from contracts which AESEL has made with third parties. AESEL is free to amend, extend or terminate these benefits at its sole discretion. These benefits do not form part of AESEL s contract with you but AESEL will provide reasonable notice to you or your company of any changes to the available benefits which may be to your detriment. One of the benefits currently available is the benefit of contracts of insurance held by AESEL with certain insurers. You will lose these benefits if you cease to be a user of AESEL Corporate products or services. Terms, conditions and exclusions apply. Details can be found on the American Express website. American Express Services Europe Limited. Registered Office: Belgrave House, 76 Buckingham Palace Road, London SW1W 9AX, United Kingdom. Registered in England and Wales with Number American Express Services Europe Limited is authorised by the Financial Services Authority under the Payment Services Regulations 2009 (reference number ) for the provision of payment services. For insurance mediation activities only, American Express Services Europe Limited is an Appointed Representative of American Express Insurance Services Europe Limited (reference number ) who is authorised and regulated by the Financial Services Authority. Details can be found on the FSA Register. 6

7 Assistance when you need it Travel Service locations There are over 2,200 American Express Travel Service locations in 130 countries worldwide. Each one has English-speaking professionals who also speak at least one other language. They offer a range of support and services including: travel arrangements visas travel insurance Card replacement emergency cheque cashing foreign exchange 7

8 A team to help you Our highly-trained customer service team is on hand 24 hours a day, 365 days a year. They are ready to help you with: emergency Card replacement lost, stolen or damaged Cards information about your monthly statement payment terms general information about the benefits of your British Airways American Express Corporate Card queries on your statement 8

9 Global Assist Service support while you re travelling Global Assist Service is a 24-hour hotline that provides you with valuable worldwide assistance and advice if you experience a medical, legal or personal emergency. For your convenience, it operates 24 hours a day, 365 days a year on +44 (0) * Express Cash 24/7 Whenever you need extra money for taxis, gratuities or small emergencies, Express Cash 9 (with company enrolment) gives you 24-hour access to more than 550,000 automated teller machines (ATMs) worldwide. Emergency Card replacement Virtually wherever you are in the world, we re there to help you in an emergency. If you lose, mislay or have your Card stolen, just call one of our trained customer service representatives. You can rest assured that you will have no personal liability after reporting the loss or theft of your British Airways American Express Corporate Card, and a replacement Card can usually be issued to you by the end of the next business day. If you are in a remote area we can arrange to deliver your replacement Card to you. Call Customer Service on +44 (0) * or if calling internationally * (24 hours) or contact the nearest American Express office. 9. To request an Express Cash application form, please call the number on the back of your Card. Upon successful application you can withdraw every week up to 500 in local currency or a specific limit set by your company. Visit amexatms.com to find your nearest cashpoint. Please be aware that limits and fees apply. Representative Example: Representative 42.6% APR variable. Based on the sum of 1,200 being withdrawn in cash and subject to the cash advance fee of 3%. Interest rate for cash on charge Cards is 0% p.a. (fixed). *Calls from BT lines cost 7 pence per minute. Calls from other networks may be higher. 9

10 Online services My Account the fast and easy way to manage your expenses My Account gives you the convenience and flexibility to manage your Card account, review charges before they appear on your statement and confirm payments online. All this with an enhanced secure online access, 24 hours a day, 7 days a week. With My Account you can: view your statement check your balance check recent transactions and payments pay your bill by Debit Card update your contact details save paper with Online Statements 10

11 Online Statements Unless specified, you will receive your monthly statements online. You will need to set up your log in details to ensure you can access them, which you can do by registering at americanexpress.co.uk/paperless. All you need to do is create a User ID and Password, enter your Card number and provide security information. We will send you a monthly reminder as soon as your latest statement is ready to view. 11

12 Mail, telephone and marketing preferences At American Express we offer you choices about how you would like to receive marketing related offers and marketing news. To keep us updated with your preferences, please complete the required information below, or simply login to your account at americanexpress.co.uk/marketingpreferences to inform us online. Your Card Account numbers To ensure that we correctly identify all your accounts to apply your marketing preference to, please provide us with your Card account details: If you have already updated your marketing preferences you do not need to complete this form PLEASE COMPLETE THE INFORMATION BELOW IN BLOCK CAPITALS First Name(s) Surname Company Name Address Postcode Mail If you would prefer not to be contacted by direct mail with marketing offers from American Express and carefully selected partners, please confirm your preference by ticking the check box. I do not wish to receive direct marketing from American Express. Telephone Marketing Calls If you would prefer not to be contacted by Telephone in relation to marketing offers from American Express or selected partners, please confirm your preference by ticking the check box. I do not wish to receive telemarketing calls from American Express. Marketing Opt In We would like to send you s with interesting news and specially selected marketing offers, from carefully selected partners that we feel may be of interest to you. If you would like to receive these, please provide your address and tick the box. By ticking the box you are confirming that you wish to receive marketing content from American Express. address: You can update your marketing preferences with American Express at anytime by visiting americanexpress.co.uk, selecting the Privacy Statement link. You may also register all your marketing preference choices by contacting American Express customer services on the number on the back of your Card. Please note: Important information about the Card, related benefits, programmes in which you are enrolled (for example, Executive Club) and discreet offers will continue to be included in your monthly statement and if registered, displayed on the web pages associated with your online services. It may take up to two months before Direct Mail preferences become effective. It may take up 28 days for and telephone preferences to become effective. We reserve the right to contact you by mail, telephone or in connection with the operation of your Card account. We may exchange information about you, your Account and Charges on your Account, including details of goods or services purchased to British Airways Plc ( BA ), its parent company and any subsidiaries of BA or its parent company. Please download, print and complete this form, then post to: American Express, Data Protection Office, Dept 2007, Amex House, Brighton, BN88 1AH. 12

13 American Express Contacts Customer Service including lost and stolen Cards americanexpress.co.uk * * British Airways Contacts On Business ba.com/onbusiness Executive Club ba.com/executiveclub The information in this guide is complete and correct as of July *Calls from BT lines cost 7 pence per minute. Calls from other networks may be higher. americanexpress.co.uk American Express Services Europe Limited, Registered Office: Belgrave House, 76 Buckingham Palace Road, London UK SW1W 9AX. Registered in England and Wales with number American Express Services Europe Limited is authorised as a payment institution by the Financial Services Authority under reference number CAM /12 13