2013 MEMBERSHIP GUIDELINES

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1 2013 MEMBERSHIP GENERAL MEMBERSHIP INFORMATION These exclusive members guidelines are formulated in conjunction with the policies and procedures that are binding to membership entitlements of the Geelong Cats. Members are requested to carefully read through these guidelines and use as a first point of reference when required. Please note: these guidelines are subject to change at Geelong Cats discretion. PRIVACY AND SECURITY The Club is committed to ensuring the security of members personal details under the Privacy Amendment Act of Under this act the Club is not able to issue and/or state any personal information held on the member database. This includes membership barcodes and seat details. The Geelong Cats may pass your details to third parties such as our related companies and/or representatives, unless otherwise requested by you not to do so. Members can request this via their MyCATS Account or by contacting Membership Services. CUSTOMER SERVICE The Club strives to provide professional and courteous customer service at all times. Delays may be experienced during our peak periods (November to March), but we will endeavour to keep them to a minimum. Customer feedback, complaints or disputes are requested to be in writing or via and should be addressed to the Membership Customer Service Coordinator. Where considered appropriate, the Club will use this valued feedback towards improvement of service. MEMBER CODE OF CONDUCT Members are required to conduct themselves in a respectful manner in their dealings with the club and its representatives. Policies and procedures as set by the club or outlined in these guidelines must be adhered at all times. Members are obligated to provide the club with factual information on any documentation submitted or grievance/issue reported to the club. It is expected that members communicate with club representatives in a calm, honest and ethical manner, as abusive, demeaning or threatening behaviour will not be tolerated. The club may deny service to members who do not conduct themselves in an appropriate manner. Members must also conduct themselves according to club, AFL and venue regulations when attending games. Behavioural standards must be adhered to at all times as antisocial behaviour will not be tolerated. Geelong Cats reserves the right to cancel or suspend memberships at their discretion for any reported or observed breaches of the member code of conduct or for behaviour not in line with the clubs values. MEMBERSHIP ENTITLEMENTS Your membership entitles you to: Access to Geelong AFL games (number of games dependent on membership package/s purchased). Please note whether games are designated seat events (fully ticketed) and entry is always subject to capacity. 10% discount on Geelong Cats merchandise^ for all purchases over $10 from the Cats Shop. Members must present their current membership card at time of purchase Opportunity to purchase AFL finals tickets weeks 13 should Geelong Cats compete* (excludes Supporter Memberships and Full AFL Club Support) Opportunity to purchase an AFL Grand Final ticket should Geelong Cats compete* (excludes Supporter Memberships, Country and Interstate Members, 3game members, full AFL Club Support) 1/25

2 Two editions of the Cats Insider magazine (the Yearbook and Annual Report) during the season** (one per household) Exclusive Blue & White sent weekly throughout the season (must provide Club with your valid address) Access to matchday seats at a discounted rate (subject to availability and membership type) Access to free general admission seating (usually level 3) at Etihad Stadium and (usually level 4 Ponsford and Southern Stands) at the MCG if the game is not a fully designated seat event (subject to availability) Access to free general admission standing room and seating at Simonds Stadium if the game is not a fully designated seat event (subject to availability). Membership to Club Cats, dining and gaming venue located at Simonds Stadium (must be over 18 years of age) Free admission to all VFL Geelong home matches (excluding AFL matchdays) and 50% discount on all away games (excluding VFL finals) Free admission to the AFL official practice match series (Regional Challenge) in which Geelong Cats compete. Please note: entitlements are subject to change. * Conditions apply. Please note that memberships purchased after 31 August will not be eligible for finals ticket access. ** Number of magazines received depends upon the time of signing up as a member. ^Discount applied at the discretion of The Cats Shop and may not be applicable on all stock items. MEMBERSHIP CARDS BARCODE NUMBER This is the 12 digit number printed underneath the barcode on the reverse side of your membership card and is unique to your current membership. Your barcode number must be scanned or quoted when purchasing daily seating tickets, prebooked general admission or finals tickets. You will not be able to purchase tickets through the ticket agent unless you have your membership card or this 12 digit number.* This number is valid for the current year only. We also suggest that you record your barcode number in a place where you can easily refer to it. For example store it in you mobile phone, wallet, or diary. * Due to privacy laws and Geelong Cats administrative procedures barcode numbers will NOT under any circumstances be given out over the phone or counter; however it can be ed to the member s registered address. It is the responsibility of the member to ensure that they have all membership cards or barcodes when purchasing tickets. If you have been given barcode numbers from another member you must ensure that these numbers are correct as we will be unable to assist you if they are incorrect. Under no circumstances should members use other member s barcodes to purchase tickets without prior consent to do so. MEMBER ACCOUNT ID Your Member Account ID is located underneath your name on the reverse of your membership card (for personalised cards only). This number is linked to all of your membership details and is yours for as long as you are a member of Geelong Cats. TRANSFER OF CARDS ALL MEMBERSHIP CARDS ARE NON TRANSFERABLE. Adults or concession card holders wishing to use a junior membership seat can upgrade the junior membership for Simonds Stadium matches only at the Ticketmaster box office on match day only (please see upgrading junior seats on matchday section). Seats cannot be upgraded for Melbourne based home games. LOST/STOLEN CARDS Members are required to notify Membership Services in writing via or letter of any lost or stolen membership and/or reserved seating card. The lost/stolen membership barcode will be cancelled immediately, therefore blocking its use for ground access. Upon presenting notification, a replacement 2/25

3 membership card will be issued. A $10 fee applies for lost card, if the card is stolen and a statutory declaration can be provided no fee will be charged. SAMPLE MEMBERSHIP CARD UPDATING YOUR DETAILS Members are reminded to keep their contact details up to date with Membership Services or online via MyCATS Account. Members who have a season reserved seat must change their details in writing either via , post or online via MyCATS Account. Members without reserved seating can change their details in writing, online via your MyCATS Account or over the phone by calling 1300 GO CATS. You will need to quote the Member Account IDs and names of all members in the household, the old contact information along with all the new details. All correspondence will be sent out as per current details on the database at the time of printing the material/correspondence therefore it is the member s responsibility to update their details or they may miss out on important information. GEELONG CATS CHEER SQUAD The Cheer Squad is an integral part of the Geelong Cats. They provide invaluable support not only cheering on the team on matchdays, but by assisting the Club in a variety of ways. By joining the Cheer Squad you can be part of banner making, waving flags & floggers, participating in chants on matchday as well as their many fundraising activities. For further information visit membership.geelongcats.com.au, gfccheersquad@hotmail.com or memberships@geelongcats.com.au or phone 1300 GO CATS. GEELONG CATS SUPPORTER GROUPS Our supporter groups are always looking for new people to join as members. We currently have official supporter groups based all over Australia and a new one has started in the Middle East. If you are interested in joining a group or would like more information please visit membership.geelongcats.com.au or memberships@geelongcats.com.au. MEMBERSHIP ADD ON PACKAGE DUE BY DATE The due by date for season seating, Full and Restricted Social Club, Premiership Members and Junior add on packages will be printed on the renewal form, as well as printed in the 2013 Membership Brochure. Dates may vary from year to year however this will generally be middecember. Members will not receive personal renewal reminders or personal follow ups via mail, or telephone if their membership has not been renewed after the due date. Failure to renew Social Club or Premiership Membership by the specified due date in each year will forfeit the member s right of renewal and members will be required to go on the waiting list to have renewal rights in the future. Failure to renew season seating will forfeit the member s right of renewal. 3/25

4 Unrenewed seating will be returned to the pool of seats for change/upgrade and new seat applicants. Members who have failed to renew seating will be required to reapply for season seating as a new applicant. LATE RENEWALS The acceptance of any late renewal will be determined solely by Geelong Cats. In such cases where late renewals are offered, late fees may be applicable. Alternatively if a late renewal is not accepted, members will be required to reapply for seating as a new applicant (subject to availability). FINALS AND GRAND FINAL TICKETING Please refer to geelongcats.com.au for up to date ticketing information leading up to and during the finals. Geelong Cats will communicate finals and Grand Final information to members in late August/early September should Geelong Cats be participating. This will include information regarding accessing a Grand Final ticket. This information will be communicated via direct mail, Blue & White and on the Geelong Cats and AFL websites. It is the member s responsibility to ensure that their contact information is correct and that they have familiarised themselves with this information. The following information is subject to change by the AFL, ticketing agent or the Geelong Cats. Geelong Cats members will have access to purchase a ticket only if Geelong Cats are competing. WEEKS 13 There is a limit of one ticket per member; however this may increase at the discretion of the AFL. Members will need their barcode numbers to purchase tickets. Members are advised to check membership.geelongcats.com.au or afl.com.au closer to finals for further information on how and when to purchase tickets. The following members do not have access to finals ticketing: Full AFL Geelong Club Support members (must purchase tickets through AFL allocation) Social Club Life Members who have not purchased an eligible Geelong Cats membership Members who purchased their membership after 31 August Members who hold a Supporter membership Club Cats Gold Card, Tabaret and Gaming members. AFL GRAND FINAL The Club will communicate information relating to the Grand Final to members in late August/early September should Geelong Cats be participating in finals. Eligible members will need their barcode numbers to register for tickets. The following members do not have access to Grand Final ticketing: Country/Interstate Members Full AFL Geelong Club Support members (must purchase tickets through AFL allocation) Social Club Life Members who have not purchased an eligible Geelong Cats membership Members who purchased their membership after 31 August Members who hold a Supporter Membership Club Cats Gold Card, Tabaret and Gaming Members 3Game Members. Those members with Priority Access (Social Club Members and Premiership members with eligible memberships) will be required to follow the appropriate procedures as communicated by the Club in order to secure their ticket. Members who do not follow the procedure as outlined by the Club will forfeit their right to access a ticket. 4/25

5 MEMBER RESERVED SEATING &TICKETING INFORMATION SEASON SEATING TERMS & CONDITIONS Geelong Cats reserves the right to increase prices and/or determine and change the price category of seats at its discretion. Geelong Cats reserves the right to reconfigure or change the seating layout and or the bay/stand design in conjunction with Simonds Stadium Management as required. Geelong Cats is not obligated to notify or seek approval from seat holders to make changes to seating or surrounding areas. Stadium seating remains the property of Stadium Management and is made available to Geelong Cats to offer a renewal/lease arrangement to members on a year by year basis for Geelong Cats home games only. Season seat holders do not hold any rights to access their season seat for any other events or games apart from home games as specified by Geelong Cats within the AFL season. 100% viewing of the game and arena is not guaranteed from any category of seating. Any seat classified as restricted viewing will be determined by Geelong Cats with any such seat being charged at a lower price category at the Geelong Cats discretion. Any seat classified as either undercover or underneath a roof does not guarantee protection from the elements. Seat holders are required to purchase a membership for every season seat held/ renewed. Memberships therefore must be paid for at the time of renewing. Additional memberships are also required for those who hold one or more seats and a Social Club membership. Memberships and season seating applications must be legitimate. Geelong Cats reserves the right to withhold membership and/or season seating found to be held outside Club guidelines. Melbourne members, 3game members, Country/Interstate members, Supporter members and Full Social Club members are not entitled to apply for season reserved seating at Simonds Stadium. By renewing (making payment) of season seats in any year, members are agreeing to all of the terms of season seating as displayed on the Geelong Cats website, membership.geelongcats.com.au. Each member should review these terms prior to the renewal process. Requests to obtain or apply for season seating during the season cannot be fulfilled as seating has been returned for sale on a match by match basis. Members will be required to apply for the seat or seats in the following year at renewal time. Geelong Cats does not have the capacity to swap season seating once finalised for the current season. Seating is always subject to availability. Geelong Cats reserves the right to amend policies and terms and conditions as outlined herewith at its discretion without prior notification to members. Geelong Cats reserves the right to check members membership cards and entitlements at any stage throughout the season. 5/25

6 SEAT RENEWALS RENEWAL NOTIFICATIONS Season seating renewals are offered subject to availability and Geelong Cats will endeavour to offer a season seat renewal in each year to those who have held season seats in the previous year. This offer will be at the discretion of Geelong Cats and is not guaranteed with Geelong Cats reserving the right to these seats at all times. Should the Geelong Cats not be able to offer a seat renewal, the option of alternative seating may be offered at Geelong Cats discretion. Renewal notifications for membership and season seats will be sent to the registered address of the member in November of each year. It is the responsibility of the member to follow up renewal forms which may not have been received and to ensure the Geelong Cats has correct contact details at all times. For season seat holders this should be done before early December (for information on due by dates please see section). SEAT APPLICATIONS SEAT TRANSFERS Season seats can be transferred to another existing or new member providing the appropriate section on the renewal form has been completed. Any transfers must also be received and the appropriate renewal fee paid by the specified due date. Seat transfers will not be accepted after the renewal due date. Seat transfers are not available to Social Club undercover and open seat holders. SEAT CHANGES Existing seat holders wanting to CHANGE either Simonds and/or Melbourne (Etihad & MCG) seat/s. If the seat/s are available at the time of application, these will be allocated at this time of renewal. If the application is for specific seat/s that are not available at the time of renewal (i.e. returned/unrenewed seats), the application will be held and reassessed in February 2013*, however payment for the existing seat/s and membership will be processed at the time of receiving the application. ALL CHANGE APPLICATIONS MUST BE RECEIVED BY 5PM FRIDAY 14 DECEMBER 2012 *Seat/s are not guaranteed and are subject to availability at the time of application. If your request is unable to be fulfilled, you will retain your 2012 seat/s. Existing seat holders wanting to ADD either Simonds and/or Melbourne (Etihad & MCG) seat/s to their group. Simply submit all renewing member/s form/s with the new seat/s application together. If the application for seat/s are available to add to the existing group at the time of renewal, these will be allocated at this time. If the applicant wishes to swap existing seats (i.e. 4 seats) to get more seats together (i.e. an extra seat to end up with 5 seats in total) this can also be processed at the time of renewal. If the application is for specific seat/s that are not available at the time of renewal (i.e. returned/unrenewed seats), the application will be held and reassessed in February 2013*, however payment for the existing seat/s2012 renewing seat/s will be processed at the time of receiving the application. Payment details for the new request must be provided at the time of application and will be processed at the time of allocation. ALL RENEWING SEATS MUST BE RECEIVED BY 5PM FRIDAY 14 DECEMBER 2012 *Seat/s are not guaranteed and are subject to availability at the time of application. If your request is unable to be fulfilled, you will retain your 2012 seat/s. 6/25

7 Members wishing to be processed as a group change must lodge all applications together. Additional members cannot join the group once it has been processed, another separate application must be made, and this will only be accepted if Geelong Cats are still accepting applications. Amendments to an application will not be accepted after the due by date or once an application has been processed. Changes to seating requirements on an application i.e. location or category will be accepted prior to processing providing this request has been received by Geelong Cats in writing. The acceptance of a new application for seating does not guarantee that Geelong Cats will be able to fulfil this application for seating. Payment adjustments (if applicable) will only be processed should the application be successful. NEW SEATS Applications for seating at either Simonds Stadium and/or Melbourne (Etihad & MCG) are available for Applications can be made for seating in areas designated for new seat holders and these will be allocated to you at the time of application. Alternatively applications can be submitted for seat/s in a specific location and this will be processed in February 2013*. Please note: once the application is received correspondence will not be entered into with seat applicants at the time of allocation of seats unless clarification of the application is required by Geelong Cats. Payment details must be provided at the time of application and will be processed at the time of seat allocation. Please note that should you wish to apply for season seating, you will be required to have one of the memberships outlined below: Simonds Stadium Seating requires an accompanying: Home 11 or Home & Away 16 Melbourne Seating requires an accompanying: Home 11, Home & Away 16, Melbourne 11 or Country/Interstate 5** Both Simonds & Melbourne Seating require an accompanying: Home 11 or Home & Away 16 *Seat/s are not guaranteed and are subject to availability at the time of application. ** Conditions apply Members wishing to be processed as a group must lodge all applications together. After the application is processed additional members cannot join the group, another separate application must be made, and this will only be accepted if Geelong Cats are still accepting new applications. Amendments to seating requirements on an application i.e. location or category will only be accepted prior to processing providing this request has been received by Geelong Cats in writing. The acceptance of a new application for seating does not guarantee that Geelong Cats will be able to fulfil this application for seating. Payments will only be processed should application be successful. SEATING FOR CHILDREN/JUNIORS Children must be 14 years of age and under as at 1 January in the current membership year to be eligible for junior priced seating. A copy of a Birth Certificate will be required for all new junior seat applications or where a date of birth is amended on an existing junior seat holders record. Random checks of junior status are conducted annually for existing seat holders and may result in a copy of a Birth Certificate being requested to verify junior status. Geelong Cats reserves the right to request a copy or to sight Birth Certificates for this purpose or at any time at their discretion. 7/25

8 Children three (3) years of age or under are not required to have a seat purchased for them; however they must not occupy a seat and will need to sit on the lap of a parent or guardian. The parent or guardian is responsible for the child whilst in the stadium. The child is not permitted to sit in aisles or run/move around to the detriment of other attendees. If you wish to purchase a season seat for a child six (6) years of age and under and do not wish to purchase a junior membership then a Statutory Declaration must be provided indicating that this child will be the only person utilising the seat. These seats cannot be upgraded to an adult seat on matchdays, forwarded or placed up for resale. REFUNDS & CANCELLATIONS REFUNDS Full refunds of season reserved seating may be offered at Geelong Cats discretion however full refunds will not be available after the commencement of the AFL season. Prorata refunds may be considered at Geelong Cats discretion after the commencement of the AFL season. CANCELLATIONS Cancellation of an application will be accepted providing the application has not already been processed. A request for any such cancellation must be provided in writing to Geelong Cats. TRANSFERRED MATCHES The AFL reserves the right to transfer scheduled home matches from Simonds Stadium, Etihad Stadium or the MCG to another venue. A firstinbasis seating area or equivalent reserved seat will be allocated to all patrons who hold a reserved seat at the venue from where the match was transferred. STADIUM REDEVELOPMENTS Geelong Cats is not obligated to notify members of any proposed redevelopment which may impact upon members season seating. Should the stadium be undergoing redevelopment availability and access to season seating may be reduced. Geelong Cats reserves the right to reclaim seating during a redevelopment as required. In such instances Geelong Cats would endeavour to relocate/ offer alternative seating (subject to availability) to affected members at its discretion. DAILY SEATING AND GENERAL ADMISSION ACCESS For all information on daily seating and general admission for Simonds Stadium please visit membership.geelongcats.com.au or contact Membership Services. Tickets will be available to purchase through Ticketmaster by phoning , visiting any Ticketmaster outlet or via the Ticketmaster website. SEASON SEAT HOLDERS Members with season seats at Simonds Stadium and Full Social Club members are not eligible to upgrade to a daily reserved seat. Season seat holders who require additional reserved seating for guests may purchase seats through Ticketmaster (refer to membership.geelongcats.com.au for further information). Season seat holders and Full Social Club members wishing to sit somewhere other than in their season seat (or seating area) will be required to pay full general public pricing for any additional seat. Barcodes for season seat holders and Full Social Club members have been 8/25

9 allocated to a specific seat/area for the entire season and will not be valid for purchase of additional seating at the members rate. COUNTRY/INTERSTATE MEMBER SEATING* Country members are entitled to one free seat at Simonds Stadium (providing they do not hold a season reserved seat at Simonds Stadium); along with up to three guest tickets. Members need to contact the Club on the Monday two weeks prior to the game to obtain this benefit; members must also ensure they have valid membership barcodes to relay the phone. Interstate members are entitled to discount on admission and seating to one Geelong Cats game in their state. Members need to contact the Club no later than the Friday four weeks prior to the game to order your tickets and obtain the discount.* * If there is no game in your state, Country member benefits apply. CATS SEAT RESALE Season seat holders who are unable to attend games at Simonds Stadium have the option to place their seat up for resale for selected games. Please see membership.geelongcats.com.au for a step by step guide on how to place your seat up for resale. Season seat holders can release their seat via their MyCATS Account. Season seat holders can offer their seats for resale for all eligible games from approximately the start of the season (dates will be outlined on membership.geelongcats.com.au) until the Thursday prior to each game (12noon EST). Seats will be released for sale through Ticketmaster on the Monday 2 weeks prior to the match from 9am (EST) (phone/website/ outlets). Any additional seats that have been placed up for resale after the Monday will go onsale the Friday prior to the match from 9am (EST) through Ticketmaster (phone/ website/outlets) until sold out. For successfully sold seats the season seat holder will receive a credit outlined on their renewal form, this will automatically be used towards the following year s membership and seat renewal. Eligible members only. For full terms and conditions visit membership.geelongcats.com.au CATS SEAT FORWARDING Season seat holders who are unable to attend games at Simonds Stadium have the option to forward their seat/s to family and/or friends to use for the day. This option allows you to keep your membership card and your family/friends can then print out daily paper tickets via to use for matchday. Season seat holders can forward their seats for all eligible games. Please see membership.geelongcats.com.au for a stepbystep guide on how to forward your seat. Season seat holders can forward their seat via their MyCATS Account up until10 minutes prior to the match. Eligible members only. For full terms and conditions visit membership.geelongcats.com.au REFUNDS & EXCHANGES Tickets purchased on a game by game basis will be subject to the terms and conditions of the relevant ticketing agency with a no refund and exchange policy generally applying. ONSELLING Geelong Cats does not authorise the onselling of tickets by any means (both season and daily). Unauthorised onselling of tickets may result in membership/ticket cancellation. UPGRADING JUNIOR SEATS ON MATCHDAY Junior season seat tickets can be upgraded at any Ticketmaster box office on game day only. This only applies to adults or concessions wishing to use a junior seat. This upgrade is for the seat component only and does not include any discount for membership fees paid. Nonmembers wishing to utilise the junior seat will be required to pay the full admission on top of the seat upgrade cost. Members (without season seating) wishing to utilise the junior seat must present their valid membership and only the seat upgrade cost will apply. The upgrade cost is determined by the difference in seating price plus admission and upgrade fee. Failure to upgrade on game day may result in cancellation of membership and seat. Nonmember adults wishing to utilise a concession membership and seat will only be required to purchase an adult general admission ticket from 9/25

10 Ticketmaster. Geelong Cats Adult members (without season seating) can use their valid membership. No upgrade fee applies on the seating component. Daily Reserved seats purchased through Ticketmaster CANNOT be upgraded under any circumstances. DISABLED SEATING Disabled seating can be obtained (subject to availability) through Ticketmaster by phoning Members with companion cards must present the companion card when purchasing a ticket in order to obtain a second ticket for their companion at no charge. GAME & GATE OPENING TIMES Game and gate opening times are subject to change. Please refer to geelongcats.com.au or recorded information on the phone system for times. ENTRY TERMS & CONDITIONS AFL Conditions of Entry are displayed at the point of Stadium entry. Entry conditions for Simonds Stadium are: 1. No representations are made that there is space available in the ground suitable for viewing the match 2. Ground Management reserves the right to refuse entry to any person 3. It is a condition of entry that the AFL and its servants and agents shall not be liable to you for any loss or damage (including without limitation, loss or damage caused by the negligence of the AFL or its servants and agents and incidental and consequential loss or damage) arising in any matter wholly or partly from or in connection with your use of these grounds 4. No ticket refunds will be paid 5. Concession patrons are required to show concession identification at turnstiles and ticket selling points 6. Video cameras are not permitted in this venue without prior written permission from the AFL. 7. Ground Management reserves the right to search bags for alcohol and any other banned items. Banned items are prohibited from ground entry and will be confiscated if found (see Banned items section for more information). MATCHDAY COMPLAINTS Complaints on matchday should be directed to a matchday attendant. Depending on the nature of the issue, complaints will be handled by the security or matchday attendant or directed to ground management. Antisocial behaviour can be anonymously reported by texting the seat location to , a matchday attendant will then come to assess the situation in your area and deal with it accordingly. LOST OR FORGOTTEN MEMBERSHIPS SIMONDS STADIUM If members have forgotten/lost their membership for games played at Simonds Stadium, they must report to the Geelong Cats Customer Service window located on the western side of Simonds Stadium on matchday from gate opening time. A daily seat card (for season seat holders) or daily Social Club access (for Social Club members) can be issued valid for that match only. This is a once off option for members only; friends or family cannot use this as a way to access the ground. Members MUST present a form of identification upon collection of the temporary matchday ticket and a booking fee may apply. Members* wishing for friends or family to utilise their membership card for match day entry should use the seat forwarding option (see section) or give them the actual membership card. Membership 10/25

11 Services will not be able to assist friends or family of members if the proper procedures for match day access have not been followed. *Excludes Social Club Members ETIHAD STADIUM / MCG Unfortunately if you have forgotten your membership on matchday for any games played at Etihad Stadium or the MCG we are unable to reissue you with a replacement ticket. Members will need to purchase a full entry ticket from the box office on matchday. ENTRY FOR CHILDREN Children six (6) years of age and under are not required to have a prebooked ticket to have access into the general admission area (subject to capacity). SMOKING POLICY All stadiums are smoke free venues to help promote a healthy environment for all patrons, staff and officials. Smoking is not permitted anywhere within the boundary fence line of Simonds Stadium. Toilet blocks are smoke free All dining/bar facilities are smoke free Outdoor seating and standing areas are smoke free Smoking is not permitted between the rear of the buildings and the fencing. BANNED ITEMS The following items are prohibited entry to the stadium: animals, alcohol (BYO), glass items, umbrellas, prams/strollers (if they cannot be stored under a matchday seat), boxes & crates, cans, large eskies, video cameras*, fold up chairs**, sharp objects, weapons eg. knives, commercially prepared foods eg. take away foods such as McDonalds, KFC, Subway and pizza as well as freshly prepared food eg. fish and chips, hamburgers or take away coffee. All bags are subject to inspection and Ground Management reserves the right to refuse entry or confiscate any banned items. * Written approval must be given by the AFL for use of video camera at all AFL matches ** Small camping stools without arms may be accepted at Simonds Stadium within the Gary Ablett Terrace standing room. These will only be permitted for use by children. VENUE BEHAVIOURAL STANDARDS We want to ensure all Simonds Stadium matches are an enjoyable and safe experience for all attendees, staff and players. In accordance with local, state and federal law, the Geelong Cats has initiated a policy where use of any abusive, discriminative, victimising, harassing or antisocial behaviour including the use of bad language racial remarks or physical violence (including threats of) will not be tolerated. The club takes all behavioural complaints seriously and will endeavour to follow up on all complaints. Members and their guests are required to behave appropriately and not violate behavioural standards previously mentioned whilst attending any match at Simonds Stadium. Should members experience any antisocial behaviour (including behaviour directed at players, match day staff or patrons) they can text their seat location to and security/matchday staff will attend the location to investigate. Geelong Cats staff have the discretion to search bags or check patrons tickets and/or memberships at any time they deem necessary. The Club expects that members and patrons comply and act in an honest, responsible and lawful manner at all times within these guidelines. In the event of a complaint, the Club will be forced to take action and this may result in the offender/s being removed from the stadium and/or forfeit membership privileges at the Club s discretion. CORPORATE PACKAGING & MATCHDAY HOSPITALITY For a wide range of corporate packages and matchday hospitality options that can be tailored to any 11/25

12 budget, please contact the Corporate team on (03) or TICKETING AGENTS STADIUM TICKET AGENT PHONE NUMBER AAMI STADIUM ANZ STADIUM ETIHAD STADIUM GABBA MCG METRICON STADIUM PATERSONS STADIUM SCG SIMONDS STADIUM SKODA STADIUM Ticketmaster Ticketek Ticketmaster Ticketmaster Ticketek Ticketmaster Ticketmaster Ticketek Ticketmaster Ticketmaster SIMONDS STADIUM Address: Simonds Stadium, La Trobe Terrace, Geelong. Directions: Simonds Stadium is surrounded by the boundaries of La Trobe Terrace, Park Crescent, Moorabool Street and Kilgour Street, Geelong. PUBLIC TRANSPORT Trains South Geelong station is approximately a five minute walk along Verner Street, then crossing Moorabool Street. Please contact V/Line on or or vline.com.au for train time details. PARKING There is limited parking within Simonds Stadium off Park Crescent. Limited street parking is also available. Please obey parking signs as residential parking schemes apply. Please note: Parking areas can be closed due to inclement weather. Disabled parking is available on a firstinbasis at the northern end of Moorabool Street, Ford Stand car park, entry via Gate 8 (subject to capacity). Matchday drop off letters can be arranged in advance by contacting the Facilities and IT Manager on (03) ATM Cash withdrawal facilities are located inside Club Cats at the main bar. On match days a portable ATM is usually located in the Legends Plaza. Alternatively there are service stations equipped with ATM s situated within walking distance from the stadium. BOX OFFICE COLLECTIONS/SALES General Admission tickets as well as reserved seating tickets (subject to availability) can be purchased at the Bernie Smith, Polly Farmer, Doug Wade (once Players Stand is open) and Bob Davis gates on matchday from gate opening time. Ticketmaster ticket collection or member reserved seat ticket upgrades are available at all of these gates from gate opening time. GEELONG CATS CUSTOMER SERVICE WINDOW & MEMBER ENQUIRIES Any Club related collections are available from the Geelong Cats Customer Service window located near the Bob Davis Gate. Members who have matchday enquiries are also advised to visit this window which will be open from gate opening time. 12/25

13 MEMBERSHIP SERVICES OR GENERAL ENQUIRIES The Membership Services office and Reception will be open from gate opening time up until 20 minutes after the final siren for any over the counter enquiries on the matchdays. Phone enquiries can be made during this time by calling (03) only. FIRST AID On a match day, there are 2 first aid locations at Simonds Stadium. One is located under the Ford Stand at the Northern end of the ground. The other is located in under the new Players Stand at the Southern end of the ground. Should you need assistance please contact either the security or matchday staff member closest to you. LOST & FOUND Items lost or found by patrons may be handed into or claimed at the Reception office (located in the western entry with membership and merchandise) for recording and safe keeping. MATCHDAY ASSISTANCE Members are advised to approach either the security or matchday staff should you have an enquiry or problem on the day of the game. These attendants will contact either Stadium Management or Geelong Cats staff depending on the enquiry. Alternatively, should members experience any antisocial behaviour they can text their location to and security/matchday staff will attend the location to investigate. ETIHAD STADIUM Address: 740 Bourke Street, Melbourne. Directions: Etihad Stadium is located right on the edge of Melbourne s CBD and in the centre of the Docklands. It is situated between Wurundjeri Way, Bourke Street, Harbour Esplanade and Latrobe Street. PUBLIC TRANSPORT Trains Southern Cross station is approximately a 4 minute walk over the footbridge running from Bourke Street. Please contact V/Line on or or vline.com.au for train time details. Trams Trams continue in a loop around Etihad Stadium from Latrobe Street onto Harbour Esplanade and onto Flinders Street. Buses Geelong Cheer Squad and various groups around Geelong and districts organise buses for Geelong matches played in Melbourne. The Cheer Squad bus bookings are only available via phone on the following number Monday to Thursday between 10.30am and 2.30pm the week prior to the game (subject to change). Parking Parking is available at Etihad Stadium including onsite and various car parks surrounding the venue. A limited number of on site parks can be pre booked through Ticketmaster. ATM 6 ATM s are located within the stadium on all levels. DAILY BOOKINGS Seating on level 1 and 2 go onsale at the start of the season through Ticketmaster by phoning /25

14 , visiting any Ticketmaster outlet or via the Ticketmaster website. Level 3 reserved seating/general admission go onsale the Friday two (2) weeks prior to the game. General admission will give the patron access to seating on level 3 on a first in basis. Please note some seating areas on level 3 may be sold as a reserved seat at a premium cost. General admission tickets are not sold should a game be declared a fully designated seat event. For Geelong Cats home games, all members wishing to purchase a daily reserved seat will be required to quote their 12 digit barcode in order to receive the members discount. For away games only Home & Away 16 and Melbourne 11 members will be entitled to the members discount. All other members wishing to attend an away game will be required to pay fullprice through Ticketmaster. Entry subject to capacity. FULLY DESIGNATED SEAT EVENT (FULLY TICKETED GAMES) For Etihad Stadium, a game may be declared as being a fully designated seat event (fully ticketed), which means every patron attending the game must hold a reserved seat ticket. In the event that Etihad Stadium and the AFL announce a Geelong Cats game as being a fully designated seat event, we will do our best to inform members of this via the website, Blue & White and upcoming game information on the phone system. If a home game is a fully designated seat event, all members without a season seat at Etihad Stadium will be required to prebook a seat on level 3 (booking fees apply). If an away game is declared a fully designated seat event, Home & Away 16 and Melbourne 11 members will be required to prebook a seat on level 3 (booking fees apply). All other members will need to purchase admission and a seat (booking fees apply). DISABLED SEATING Disabled seating can be obtained through Ticketmaster by phoning Those members with companion cards must present the companion card when purchasing a ticket in order to obtain a second ticket for their companion at no charge. Subject to capacity. GENERAL ENQUIRIES General enquiries can be made at the Customer Service Office, located outside Gate 2 or telephone (03) MCG Address: Yarra Park, Melbourne. Directions: The MCG is surrounded by the boundaries of Punt Road, Wellington Parade and Brunton Avenue, East Melbourne. PUBLIC TRANSPORT Trains There are two train stations close to the MCG. Jolimont Station is a fiveminute walk through Yarra Park to the ground. Richmond Station is on the southeastern side of the MCG and is a short walk past Punt Road Oval to the Great Southern Stand. Trams Two services connect Flinders Street with the eastern suburbs via Wellington Parade, the 75 (CityEast Burwood) and 48 (CityNorth Balwyn) stop just outside the MCG. The 70 (CityWattle Park) detours from Flinders Street along Swan Street, and it s a short walk across the footbridge to the ground. Buses Geelong Cheer Squad and various groups around Geelong and districts organise buses for Geelong matches played in Melbourne. The Cheer Squad bus bookings are only available via phone on the 14/25

15 following number Monday to Thursday between 10.30am and 2.30pm the week prior to the game (subject to change). Parking Parking is available within the City of Melbourne parkland and is subject to availability. There is also parking available in various car parks within close walking distance. ATM An ATM is located outside the MCC Members entrance. DAILY BOOKINGS Daily reserved seats go on sale at the beginning of the season through Ticketek by phoning , online at or at any Ticketek outlet. For Geelong Cats home games at the MCG all members wishing to purchase a daily reserved seat will be required to quote their 12 digit barcode in order to receive the members discount. For away games at the MCG only Home & Away 16 and Melbourne 11 members will be entitled to the members discount. All other members wishing to attend an away game at the MCG will be required to pay full price through Ticketek. General admission seating is available on the top deck of the Southern and Ponsford Stands. Entry subject to capacity. General admission entry is not available for prepurchase. General admission tickets can be purchased at the MCG from gate opening time (subject to availability). RESERVE ON DEMAND For the MCG, a game may be declared as reserve on demand which means that the reserved seating is expected to sell out and consequently general admission areas are opened as reserved seating. In the event that the MCG and the AFL announce a Geelong Cats game as reserve on demand we will do our best to inform members of this via the website, Blue & White and upcoming game information on the phone system. If a home game is reserve on demand members without a season seat at the MCG will be advised to prebook a seat (booking fees apply). If an away game is declared reserve on demand Home & Away 16 and Melbourne 11 members will be advised to prebook a seat (booking fees apply). All other members will be advised to purchase admission and a seat (booking fees apply); as there is no guarantee that there will be general admission areas available at the game. Entry subject to capacity. DISABLED SEATING Disabled seating can be obtained through Ticketek by phoning Those members with companion cards must present the companion card when purchasing a ticket in order to obtain a second ticket for their companion at no charge. Subject to capacity. GENERAL ENQUIRIES General enquiries can be made by phoning the MCG on (03) Ticketing enquiries can be made at the outlet located at Gate 1. SOCIAL CLUB Please note the following conditions apply to Social Club membership in addition to the general membership guidelines: Social Club membership cards (and Social Club seats) are strictly nontransferable; members found lending their cards to other attendees will forfeit their Social Club membership privileges Social Club membership cards must be displayed at all times on matchdays Full Social Club members are not eligible to have a season Simonds Stadium seat linked to their Social Club membership. If they wish to hold a Simonds Stadium season seat they must take out a second Geelong Cats membership Abuse of Social Club membership privileges against the Social Club guidelines will lead to the forfeiture of these privileges 15/25

16 Social Club membership does not guarantee access to the Social Club area or seating within the Social Club. Access is always subject to capacity and availability and members must follow arrangements as outlined in these guidelines or as communicated by the Club All Full Social Club members must hold a valid Geelong Cats membership (excludes Supporter, 3Game, Country/Interstate 5 game and Melbourne 11 Memberships). RENEWAL NOTIFICATIONS Social Club (Full and Restricted) renewals are offered subject to availability and Geelong Cats will endeavour to offer renewal in each year to those who have held Social Club membership in the previous year. This offer will be at the discretion of Geelong Cats and is not guaranteed. Should the Geelong Cats not be able to offer Social Club renewal, the option of alternative membership may be offered at Geelong Cats discretion. Renewal notifications for Social Club membership will be sent to the registered address of the member in November of each year. It is the responsibility of the member to follow up renewal notifications which may not have been received. They also must ensure the Geelong Cats has correct contact details at all times. MEMBERSHIP CARDS The Geelong Cats will issue all members with a combined Social Club and Geelong Cats membership card, with the exception of AFL members who will receive a separate Social Club card from the Club and their AFL Club Support membership card from the AFL. AFL Club support members must use the membership card issued by Geelong Cats to enter the ground as your AFL barcode/card is invalid for entry at Simonds Stadium. SIMONDS STADIUM ACCESS TO THE SOCIAL CLUB Access to the Social Club is through the Social Club gate situated on the western side of the stadium, outside Club Cats. Members will need to present their Social Club membership card to gain entry into the ground. All guest passes are inclusive of ground entry. Guests must provide a valid barcoded Social Club guest pass to access the ground (regardless if they are Club members or not). Restricted Social Club members must have a valid barcoded Social Club guest pass as well as their membership card to access the Social Club area (scan into the ground using the guest pass). GUEST PASSES Full Social Club members may purchase (subject to availability) two (2) guest passes to admit their guests to the Social Club at Simonds Stadium on matchday. Restricted Social Club members are required to purchase one (1) guest pass for themselves if they wish to access the Social Club area on game day. Junior Social Club members do not have access to purchase Social Club guest passes. All Social Club guest passes for Simonds Stadium include ground entry and are to be used to access the stadium on match day. Guests who hold a valid Geelong Cats membership or who hold a Restricted Social Club membership (and no Simonds Stadium reserved seat) must provide their barcode number to obtain the members guest pass rate. Guest passes can be purchased for adult, junior * (between 4 and 14 years) and toddler ^ (under 4 years). Guests who are Nonmembers or guests who hold a Club membership with a Simonds Stadium reserved seat can obtain guest passes at the nonmember rate (inclusive of ground entry price). Guest passes can be purchased for adult, junior* (between 4 and 14 years) and toddler^ (under 4 years). *The parent/guardian is responsible for the junior at all times whilst in the stadium. Children aged four and above may occupy an open seat however they must not sit in aisles or run/move around at the detriment of other attendees. ^Children under the age of four must obtain a guest pass (free of charge). Children under the age of four (4) must not occupy a seat and remain on their parent/guardian s lap. The parent/guardian is responsible for the child at all times whilst in the stadium. Even though the pass is obtained free of charge the guest pass is still counted as part of the member s entitlement of guest passes. 16/25