DIGITAL INCLUSION NETWORK SUPPORTING THE SOCIAL HOUSING SECTOR

Transcription

1 DIGITAL INCLUSION NETWORK SUPPORTING THE SOCIAL HOUSING SECTOR

2 AGENDA What exactly is the problem today: Residents and Building Owners Price, Speed, Reliability, Support Coastal Housing Background to Partnership Our Clients How can we help? Broadband Telephony Support Service Digital Communications Platform Core In Building Technology Infrastructure Digital TV (Optional Service) Our Approach Information Required from You Commercials Benefits to You, Your Organisation and Your Resident How are we different

3 WHAT EXACTLY IS THE PROBLEM? Barriers of entry to the Internet for Residents (Cost, Education, Confidence, Training) Social exclusion is high on the agenda as a concern Everything is online today Residents are not getting the: Speeds they want When they want it The reliability they need The right support when things go wrong 6th This is the problem! This is your opportunity to help your residents!

4 WHAT EXACTLY IS THE PROBLEM? PRICE Price will always be an issue in Social Housing for residents if: p.m. and 19.00p.m. They can t get credit The costs are too high Their friends are getting a great service and paying less 6th They don t need / use a landline but have to pay line rental Why are we charged for line rental if we don t use or don t want a landline telephone

5 WHAT EXACTLY IS THE PROBLEM? PRICE Prices in the market today vary, but the two main providers are: BT Infinity 1 Product is: Up To 52Mbps - 20 p.m. and p.m. LR (Total of p.m.) Infinity 2 Product is: Up To 76Mbps - 30 p.m. and p.m. LR (Total of p.m.) Virgin Media Super 50 Fibre: Up To 50Mbps - 19 p.m. and p.m. LR (Total of p.m.) VIVID 100 Fibre: Up To 100Mbps - 24 p.m. and p.m. LR (Total of p.m.) Why are we charged for line rental if we don t use or don t want a landline telephone

6 COASTAL HOUSING GROUP A two year relationship based on credibility and trust A need for better speeds A need for an affordable pricing model for residents of social housing A need for a service that was safe, reliable and secure A need for better quality support generally A need for a service that is easy to use A company with experience in the residential market Broadband services now being delivered to local businesses CableCom helped deliver all of Coastal Housings needs for better Internet Services to their Residents

7 OUR TRACK RECORD IN RESIDENTIAL OUR CUSTOMERS Coastal Housing Group Grainger plc Fizzy Living A2 Dominion Viridian Housing Media City Promenade Estates Moda Living

8 WHAT CAN WE OFFER? We are a 24 x 7 x 365 Managed Internet Provider with a UK Wide Network We service +700 sites throughout the UK We serve over 300,000 residents every day, 24 x 7 Some of the main benefits of our service are: Good to Go on arrival Speed Reliability Price Support Revenue share We deliver high quality broadband/wi-fi for study, work and social Speeds range from 10Mbps up to 1Gbps - directly into the home We offer a Revenue Share programme that can also create income for you! We deliver a true real home feel residential solution There are no line rental charges of a month There are no limitations or caps on data usage We provide a 24 x 7 x 365 service desk All ready to go the day the Resident moves in CableCom are helping to create high quality communities and pioneering positive change to the residential landscape across the UK

9 A REAL HOME EXPERIENCE The Hub in the Home Solution A dedicated Hub in the Home platform Supports Gigabit speeds Plug and Play - Offers 4 data ports Delivers high quality Wi-Fi in 2.4GHz and 5GHz A secure device for the home / resident only Your Hub is password protected Can wirelessly connect to other devices, i.e. printers Ultrafast broadband speeds into the home Some of the main benefits of our service are: Good to Go on arrival Speed Reliability Price Support Revenue share Home Networking Set Up A dedicated, secure home hub device that allows you to connect multiple devices to the Internet and connect to any other devices on your local home network such as a printer.

10 OUR TELEPHONY SERVICE Telephony Service We do not charge a month line rental (A 227 a Year Saving) We offer a VoIP service (Voice over the Internet) A resident can have the existing landline number or a new one Research tells us that the landline is on its way out Search Google for Do I need a landline and check out the results If you still want one Not charging line rental is our silver bullet and your revenue opportunity!!!

11 OUR SUPPORT SERVICE

12 OUR SUPPORT SERVICE

13 OUR SUPPORT SERVICE Support Service Award winning Service Desk available 24 x 7 x 365 We answer 90% of calls within 16 seconds Contact by phone, , Live Chat, portal or social media All calls are assigned a Priority Level Agreed priority levels are contractual Reports: Management summary Usage figures and patterns Performance reviews with your dedicated Service Manager Come and visit our Network Operations Centre (Bristol) We can help with Support Workshops The benefits of our service are: UK based Service Desk Guaranteed response & fix times Calls answered typically within 16 seconds 24 x 7 x 365 Service & usage reports Our award winning service desk is ISO9001 complaint and was awarded Best Practice by Official Auditors

14 OUR DIGITAL COMMUNICATIONS PLATFORM The Community Portal

15 OUR INFRASTRUCTURE SERVICE Infrastructure Design Three ways to approach internal cabling infrastructure i) Traditional ii) Hybrid or iii) SFI Its not just for broadband or data Its very important at the design phase that you consider: BMS HVAC CCTV Door Access Energy Management Home Automation (Light, sound, shade control, etc ) A number of ways we could deliver your broadband services using existing infrastructure from Wi-Fi to Coax The 7 benefits of our service are: 1. Slimline design 2. Reduces complexity 3. Latest fibre technology 4. Lifetime support 5. Single intelligent network 6. Future proofs 7. Saves time, energy and money Future proof your building and your investment

16 OUR INFRASTRUCTURE SERVICE Infrastructure Design Option One is Traditional Future proof your building and your investment

17 OUR INFRASTRUCTURE SERVICE Infrastructure Design Option Two is Hybrid The 7 benefits of our service are: 1. Slimline design 2. Reduces complexity 3. Latest fibre technology 4. Lifetime support 5. Single intelligent network 6. Future proofs 7. Saves time, energy and money Future proof your building and your investment

18 OUR INFRASTRUCTURE SERVICE Our Infrastructure Design Option Three is SFI Key: No Distance Limitations The 7 benefits of our service are: 1. Slimline design 2. Reduces complexity 3. Latest fibre technology 4. Lifetime support 5. Single intelligent network 6. Future proofs 7. Saves time, energy and money All in-building services and IT use the core network. Fully sweat the asset. A single intelligent network that is highly intuitive

19 OUR INFRASTRUCTURE SERVICE Infrastructure Design SFI gives you flexibility, low cost and rapid install TV platform Access Control Security BMS/Smart Meters Home Automation Future proof your building and your investment A single intelligent network

20 OUR DIGITAL TV SERVICE (OPTIONAL SERVICES) Digital TV Service Option 1 They get Freeview if that s what they want Option 2 None Contract Service: You View, Now TV or Roku Option 3 Contract Service: Sky Plus or Sky Q All Digital TV services are available from the very day they move into their property Sky Q fully installed FREE of charge with Movies and Sports included for 35 a month ( 45 a month saving)...

21 OUR APPROACH We have a standard offering We can shape it to your requirements (Bespoke) Different speeds Different upgrade costing model to suit Resident budget The 7 benefits of our service are: 1. Slimline design 2. Reduces complexity 3. Latest fibre technology 4. Lifetime support 5. Single intelligent network 6. Future proofs 7. Saves time, energy and money We complete an on-site survey (Existing Builds) Use building schematics to design (New Builds) Findings fed into our Pre-Sales Team for network design Turnaround for design / proposal is typically 3-7 Days A true partnership engagement between parties

22 WHAT INFORMATION IS REQUIRED All we need from you is: 1. Site name 2. Post code 3. Number of units 4. Date site is going live (or is it existing) The 7 benefits of our service are: 1. Slimline design 2. Reduces complexity 3. Latest fibre technology 4. Lifetime support 5. Single intelligent network 6. Future proofs 7. Saves time, energy and money Note: 90 Working Days to deliver a fibre service A true partnership engagement between parties

23 OUR COMMERCIALS Relevant Reference Points Provider Speed (Mbps) Symmetrical Type Install Fee Line Rental Mthly BB Cost Actual Mthly Cost Service Desk Avg Time to Answer BT Up to 52Mbps NO Fibre & Copper Overseas 20 minutes Virgin Media Up to 50Mbps NO Fibre & Copper Overseas 8 minutes Talk Talk Up to 38Mbps NO Copper Overseas Unknown CableCom Mbps YES Fibre Bristol <20 seconds Summer 2016

24 THE BENEFITS TO YOU... For YOU: Operational Cost Savings Service may Self Fund (0845 example) Employee access on-site via secure / communal Wi-Fi You can reach more customers more easily and at a lower cost if they are online Efficiency - Payments from Residents regular and on time For the RESIDENT: No contract and No Line Rental Charges (saving 227 a year) Helps cutting household bills and saving money shopping online Can pay bills easier / quicker online Finding a job / Education / Training Access to public services Maintaining contact with friends and family (Social Inclusion) Universal Credit Have to apply and manage benefits online Some of the main benefits of our service are: Good to Go on arrival Speed Reliability Price Support Revenue share

25 IN SUMMARY A Complete End to End Turnkey Solution and Service Overall Comparison to Other Providers (Part 1) Service CableCom BT Virgin Sky Providers Own Network Fastest Speeds 1000Mbps 76Mbps 200Mbps 76Mbps Guaranteed Speeds Fibre into the Home Developer Owns In Building Core Network Other Services can Transit Network (e.g. CCTV ) Symmetrical Service Broadband Good to Go the Day the Resident Moves In Line Rental Charges Summer 2016

26 IN SUMMARY A Complete End to End Turnkey Solution and Service Overall Comparison to Other Providers (Part 2) Income Potential Revenue Share Service CableCom BT Virgin Sky 24 x 7 x 365 UK Service Desk (Calls answered 16 seconds) Digital Communications Platform Service Can Be White Labelled Dedicated Project Manager and Service Manager Freeview to Full Sky Service Infrastructure Design, Delivery and Support Services Summer 2016

27 A SHOW OF HANDS... Some of the main benefits of our service are: Good to Go on arrival Speed Reliability Price Support Revenue share 2 or 3 sites (new or existing) that could benefit from our low cost, high speed broadband service that could help support your Digital Inclusion initiatives? A true partnership engagement between parties

28 FINALLY... My name is Paul Eaton, National Commercial Manager is: Mobile: Some of the main benefits of our service are: Good to Go on arrival Speed Reliability Price Support Revenue share Brochures and Business Cards available Please download our Renters Survey 2016 which looked at the wants and needs or Residents in the Private Rented Sector: THANK YOU... A true partnership engagement between parties