Property Management Solutions for the Big Island, HI

Transcription

1 Property Management Solutions for the Big Island, HI 1 Boundless Hawaii, LLC Walua Road, Suite F1 Kailua-Kona, HI All rights Reserved Registered Broker 21323

2 Disclaimers INFORMATION IN THIS DOCUMENT IS PROVIDED IN CONNECTION WITH BOUNDLESS HAWAII, LLC SERVICES. NO LICENSE, EXPRESS OR IMPLIED, BY ESTOPPEL OR OTHERWISE, TO ANY INTELLECTUAL PROPERTY RIGHTS IS GRANTED BY THIS DOCUMENT. EXCEPT AS PROVIDED IN BOUNDLESS HAWAII, LLC TERMS AND CONDITIONS OF SALE FOR SUCH SERVICES, BOUNDLESS HAWAII, LLC ASSUMES NO LIABILITY WHATSOEVER AND BOUNDLESS HAWAII, LLC DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY, RELATING TO USE OF BOUNDLESS HAWAII, LLC SERVICES INCLUDING LIABILITY OR WARRANTIES RELATING TO FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR INFRINGEMENT OFANY PATENT, COPYRIGHT OR OTHER INTELLECTUAL PROPERTY RIGHT. Boundless Hawaii, LLC is a property management company only, and not a registered investment adviser, or a broker dealer and is not acting in any way to influence investments of any kind, or provide any investment, financial, tax or legal advice of any kind, including, but not limited to, the nature, potential value, returns, or suitability or any particular security, real estate property, transaction or investment strategy. Attached materials are copyrighted and are protected by worldwide copyright laws and treaty provisions. They may not be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any way, without Boundless Hawaii, LLC's prior written permission. Boundless Hawaii is a registered trademark of Boundless Hawaii, LLC. All other names and brands used in this document may be claimed as the property of others. Copyright 2018 Boundless Hawaii, LLC. All rights reserved 2

3 The Big Island Hawai i Island, also known as The Big Island Largest Island at 4,038 square miles, twice all Islands combined The big Island offers a striking variety of options in terms of terrain, restaurants, golf, beaches, shopping, watersports, and ocean frontage The eastern (Hilo) and western (Kona) sides of the island offer contrasting climates: thick rainforest vegetation around Hilo, and dry sunny beaches along the Kona/Kohala coast Two of the tallest mountains in the Pacific - Mauna Kea & Mauna Loa - dominate the island Ka Lae (better known as "South Point") is the southernmost point in the USA 3

4 A Hawai i Home Hawai i is remarkably accessible from the mainland USA, and offers a fantastic second home opportunity in a paradise island setting Ocean frontage, and ocean view, homes are less expensive compared to other popular warm climate states such as California and Florida Vacation rental (less than 30 days), or long term rental (over 30 days) offers the opportunity to lower the cost of home ownership in Hawai i The vacation rental industry is still significantly smaller than the hotel market, leaving considerable room for growth Professional management of your property will help protect your investment, and offers the opportunity to cover some of the cost of owning a second home 4

5 Our Value Maintaining your investment 4,000 miles away can be challenging Hawai i offers amazing properties and climate, but your home is a long ways away Strong relationships with local partners and contractors, offering quality and dependable services, is critical to maintaining your property Managing quality, timeliness, and consistency of services needs constant attention Owners often lack the local connections to, and relationships with, quality service providers Often property issues need immediate attention to prevent escalating damage If you are renting, your property will need daily care and management, and real estate rental laws are constantly changing Home owners are now required to use some form of local representation Tax collection has become a major area of attention of state government In Hawaii short and long term rental is increasingly governed by real estate Law 5

6 Industry Trends Research shows that 87% of the vacation renters believe the overall experience to be better than a hotel! USA vacation rental market to reach $13.8 billion by % of the vacation renters will recommend it to their friends and family Satisfaction is driven by kitchen access, a living room space to relax in, the convenience of entertaining friends, and a more authentic local experience Online booking capabilities, driven by the growth of the Internet and Smart Phones, has significantly increased popularity of the vacation rental industry An incredible 70% of second home owners intent to rent to vacationers! 1) 6

7 OUR COMPANY Boundless Hawaii, LLC Walua Road, Suite F1 Kailua-Kona, HI All rights Reserved Registered Broker

8 Who We Are Leadership Depth: 30 years experience in tourism and executive management leads to high standards in all areas of our operations. Customer Acquisition: We deploy the latest in internet marketing, social media, and channel strategies to consistently interact with a wide range of customers. Customer Service: Consistent and predictable customer service, and rapid follow up, creates loyalty among our guests and owners. Attractive Returns: We preserve your property and help grow your business, making your real estate ownership a rewarding investment. Peace of Mind: Your investment is always looked after professionally, even when you are 4,000 miles away. We are a licensed Real Estate brokerage firm. Technology Leverage: We leverage online technologies to integrate your requirements into our operational management systems. 8

9 Forecast Growth and Success By January, >50% of our annual rental revenues are booked Since the acquisition in 2012, the business has consistently grown We are a boutique business by choice as personalized service, and high standards in operations, drives our success We merged a strong mainland work ethic with our unique Aloha spirit Vacation rental bookings have relatively long lead times (about 6 months) making it easier for you to plan your cashflow 9

10 Vacation Rental in HI 60% of the VR guests are larger families and family group travel, which is why we see a rising interest in the use of homes that accommodate larger parties Togethering trend favors vacation rental for comfort under one roof 1 Celebration Vacations continue to boost the growth of vacation rental 1 Kailua-Kona has a winter high season Family holiday vacations are very popular Many winter visitors that stay for longer periods of time Seasonality Profile jan feb mar apr may jun jul aug sep oct nov dec MMGY Global/Harrison Group 2012 Portrait of American Travelers

11 Airline Routes Direct Service to Kona from Denver, Los Angeles, Oakland, Phoenix, San Diego, San Francisco, San Jose, Seattle, Dallas, and Tokyo Airlines that fly into Kona include American Airlines, Alaska Airlines, Delta, United Airlines, Hawaiian Airlines Routes and times have expanded over the last few years, and will continue to expand in : over 430 flights/month with over 80,000 seats/month 11

12 OUR SERVICES Boundless Hawaii, LLC Walua Road, Suite F1 Kailua-Kona, HI All rights Reserved Registered Broker

13 Our Proven Process SETUP & ONBOARD ADVANCED MARKETING 5-STAR CARE Better looking homes attract more INTERIORS guests, it s that simple. Our interior designers and home stagers will help you get it right. In today s world, nearly everyone is on social media, and we are SOCIAL too! We ll cross promote your property on all our platforms. Professional photographers make PHOTOGRAPHY your place stand out and give it that premium yet relaxing shine. CHANNELS Profiles matter. That s why we ll help PROFILES ensure that your profile really stands out in the crowd. PRICING Local relationships and timely Home automation and electronic Professional home care keeps MAINTENANCE ACCESS HOUSEKEEPING follow up are the key to happy locks provide for a great guest your property clean and issue guests and maintaining the value of your investment. LOCAL CONNECTIONS UNFORGETTABLE GUEST EXPERIENCES PARTNERS Local partner relationships are critical in property management as reliable boots on the ground is what ultimately matters. Getting eyeballs on your property is key! With our network, you ll be seen everywhere AirB&B, VRBO, HomeAway, and more! experience and secure entry control to your property. Unlike other property managers, HAPPY GUESTS we truly create the perfect holistic experience that all of our happy guests yearn for. place to stay. Excursion and ACTIVITIES Guests want more than just a activity packages to make it a trip they ll never forget. Managed by pricing experts, our rate management technology will ensure more money in your pockets. free! Dependable services are key to a 5 star guest experience. 13

14 SETUP & ONBOARD Several factors play a critical role in the success of your rental property: 1. Make your property a pleasure to stay at, and make it feel like home 2. Ensure it has a clean and uncluttered look and feel. We offer staging and home decoration advice through our partners 3. Furnish it to ensure an attractive, and competitive, cost/night/person rate 4. In todays competitive world of travel, guests are looking for unique experiences. We offer several small event planning services to make your property stand out. 5. As with all real estate, vacation rental is about location, location, location Quality photography and profiles make all the difference in an online world Optimization of your online presence takes constant care a feeding as it s a critical factor in booking channel (AirB&B, VRBO, etc) rank placement Properties can create a following. Attractive and up to date homes, with financial incentives, will drive return guests 14

15 MARKETING >65% of vacation renters are using the Internet to search for properties Our online presence offers depth and breadth in managing the customer experience, relationship, and engagement Direct bookings from boundlesshawaii.com to minimize bookings costs Mobile friendly, and conforms with the latest web coding standards Guest lifecycle campaigns to drive engagement and return visits Significant investment in SEO and social media to drive rankings and exposure 15

16 MARKETING Our channels give you reach and depth We promote your property through a wide variety of industry platforms and channels, such as VRBO, AirB&B, FlipKey, HomeAway, Zaranga, Clearstay.com, TripAdvisor, Beachhouse.com, Expedia, Beach vacation choices, Rental Source, and many other With over 45,000 followers, our active Facebook fan base far outperforms any competitor in Hawaii. We have an active and growing Instagram following Platform is used to highlight properties and inform people about specials, our company, vacation rental trends, the Big Island, and Hawaii On a monthly basis we reach over 50,000 followers and prospective followers, organically and through paid advertisement We are actively engaged with over 5,000 people monthly (post comments, likes, re-posts etc.) Google and Bing Advertisement campaigns Our reach is broad, not only through Google search, but also through affiliated Google travel related properties and products Monthly we reach over 500,000 potential customers throughout North America and Australia 16

17 5-STAR CARE The value we deliver to you as the property owner Real estate brokerage provides compliance guidance 24x7 coverage with backup gives you, the owner, peace of mind Access to a dependable and qualified partner, vendor, and service provider community Our scale make the individual services competitive and reliable If you chose to rent, our goal is to give your guests an unforgettable experience You have access to a full service portfolio to tap into as your needs change over time We offer four levels of property management services to match your specific individual and property requirements Our flexible offering across a full range of services enables the protection and growth of your investment at every stage 17

18 4 Service Levels 1. Full Service Vacation Rental Management Properties actively rented by Boundless Hawaii, and under full supervision of Boundless Hawaii 2. Long Term Rental Management Rental of 91 days or longer 3. Property Management Services Properties used by owners but not rented with an intent to profit from the activity 4. Property Representation Services Local representation services for non-hawaii resident owners that rent their property actively with an intent to profit from the activity Additionally, we can provide full service remodel, construction, and repair oversight 18

19 Vacation Rentals Full Service Vacation Rental Management Comprehensively manage your property including inspections, repairs, landscaping, pool services, and emergencies Market your property throughout our online presence, travel agents, and channels We manage keys, access, electronic locks, and lockbox services Schedule and coordinate all cleaning services and arrival preparation Handle all payments, transactions, contracts, and insurances of guests Provide all on island services and requests for your guests Concierge services i.e. arrival services, airport pickup, grocery delivery, etc Maintain trust accounts and provide financial & tax reports Pricing 22-27% Commissions on Gross Rental Revenues. Percent fee depends on occupancy, type of property, and complexity of managing it. 19

20 Long Term Rentals Long Term Rental Management We manage your property including all maintenance, repairs, and cleaning Work with prospective renters and execute background checks & qualification procedures We maintain renter contracts, and legal compliance with local Real Estate laws Resolve any day to day issues your renters might have Furnished or unfurnished properties Pricing 10%-20% Commission on monthly rental rate charged 20

21 Estate Management Property Management Property is not rented out, but occupied for personal use only (owners & guests) We watch over your investment while you are away Bi-weekly walk-through services to check on your property Coordinate and manage repairs Get your property ready for your arrival (or your guests) Property Representation Property is rented out by the property owner with an intent to profit from the activity We provide peace of mind in an ever changing real estate environment We offer representation services for those who would prefer to acquire renters themselves, but are not residents of the Hawaiian islands As a real estate brokerage firm we can help you stay in compliance with state laws We offer a menu of services, such as cleaning, maintenance, emergency contact, walkthrough, in addition to basic representation services 21

22 Your Premier Property Management Company! Call or us today for more information and a free consultation Amanda Steenman, Managing Partner amanda@boundlesshawaii.com or We would love to add you to our growing list of satisfied property owners 22 22