VACATION RENTAL BEST PRACTICES

Transcription

1 VACATION RENTAL BEST PRACTICES AN OWNER'S GUIDE HOSTING HOME PREPARATION MARKETING REVIEWS BOOKINGS

2 WHAT S IN THIS GUIDE? In this ebook we share the essentials for hosting, home preparation, reviews, marketing and bookings for your vacation rental. We cover the following topics: Getting your property ready for guests Creating the ultimate listing for your property How to attract and book vacation clients Pre and post stay essentials How to communicate with guests Cleaning and maintenance Collecting payments Tips for dealing with guests And much more. Our aim is to provide a one-stop shop for owners looking to set up their vacation home as a profitable rental opportunity. If you re looking for information on hosting, home preparation, marketing and creating the ultimate listing, read on and find out all the information you need to ensure your vacation rental is a great success. 2 An Owner s Guide

3 WHO IS PLUS+ VACATION RENTAL? Exceptional marketing and promotion is what truly drives vacation rental bookings. That s why we do more to market and promote your vacation rental property. Plus+ Vacation Rental offers the following services for our clients: Professional copywriters create a compelling listing for your property We list your property everywhere it should be: VRBO, HomeAway, AirBNB, Trip Advisor, FlipKey, Booking.com, and up to 50 more websites We market and promote your property across social media, search keywords, constant contact re-marketing to past guests, and more. We handle pre and post-stay guest communication on your behalf We synchronize your calendar across listing sites to ensure travelers see accurate availability dates. Interested in finding out more about Plus+ Vacation Rental? Get in contact today. 3 An Owner s Guide

4 ARE YOU READY TO SET UP A VACATION RENTAL? Have you been considering turning your home or investment property into a vacation rental? This guide has been designed to help you to consider a few things before getting started. It will give you the right tools, information, and resources so you can maximize your income and ultimately the rental experience for your guests. The vacation rental industry is continually in growth, therefore, the competition to stand out in the crowd has increased significantly. Like any business, it is essential to set clear goals and then outline a plan to achieve those objectives. Renting a vacation home takes time and dedication to enjoy success; therefore, considering how to manage your vacation rental is an important step to determine. How involved would you like be when renting your property? Would you prefer to do everything from marketing, booking to cleaning and maintenance or would you prefer to employ a property management company? Our owners guide will help to provide all the information you require to successfully rent out your vacation rental. 4 An Owner s Guide

5 EXPLORE YOUR PROPERTY MANAGEMENT OPTIONS Before you even start marketing your property you ll need to figure out how you want the property managed. There are three different options for homeowners to determine which solution will best fit their situation and property. 1 Rent by owner: consider this option if you are a do-it-yourselfer and have minimum 9 hours per week to manage your vacation rental. You will handle everything directly and avoid paying any commissions. 2 Use a traditional property management company: If time is of the essence then hiring a property manager is an option. They will alleviate much of the work, but in exchange, they will have high rates, contracts and average booking performances. 3 Let Plus+ Vacation Rental help: The marketing and promotion that you will receive by joining Plus+ Vacation Rental is second to none. We will ensure that your property is profitable and a great success bringing in additional quality bookings for your vacation rental. Whichever option you choose, the following pages will help to provide a detailed overview on the steps for ensuring property owners achieve vacation rental success. 5 An Owner s Guide

6 SET PROFITABLE RENTAL GOALS Before you pour all your blood, sweat and tears into preparing your rental property for travelers, it is important to establish what are your rental goals. Consider renting your property like starting a new business, and with every good business, there has to be a plan and goals. We have put together some questions to help you decide on what your goals are: How many weeks of the year do you plan for your property to be available for customers? How much rental income do you wish to receive? Is there a certain percentage to offset your ownership costs? How much of the expenses need to be covered by the rental income? What experience do you want to offer your guests and how can you be competitive with other local vacation rental properties? Every rental property has some season fluctuation in demand. There s no point expecting your beach house to be attracting droves of guests in its low season, so ensure you ve got rental goals in place that correlate seasonally with demand. It is a good idea to do some research on similar rental listings in your area. This will ensure that your goals are realistic and may save you from making a poor investment. 6 An Owner s Guide

7 CHECK THAT YOU ARE COMPLIANT It is essential that you understand the regulations and tax requirements that may apply to your rental property. Check you re compliant across the following areas: Local and state governments Permits for short-term rental Homeowners Associations (HOAs) about rules regarding vacation rentals Safety requirements and health code regulations Valid vacation rental insurance Income tax for rental income Your vacation rental is going to be earning you income, so be sure to contact your accountant to discuss all of the necessary taxation requirements ahead of accepting your first paid rental. If any stage you re unsure of the law or rental regulations be sure to ask your local government to get the latest information. 7 An Owner s Guide

8 ARRANGE A CLEANING SERVICE Ensuring that your rental property is taken good care of is crucial to your rental property success. Consider hiring professionals to clean your property and a local maintenance person or company to oversee your rental property. Having a fully functional property that is clean and well presented will result in happy travelers and positive reviews. While you might live in the same town as your vacation rental it can be difficult cleaning and maintaining a property as well as your own, so factor in the costs of professional cleaning and maintenance so your property is always in tip top shape. Tips for your cleaning: Set up a cleaning schedule including spring cleans and deeps cleans Ensure your cleaner arrives just after your vacationers have departed to ensure there is no damage to the property Should your cleaning team live nearby you can also explore the idea of them being more of a care taker and meet and greet team for your guests Your home should be in pristine condition and if you are outsourcing the cleaning of the property, make sure you use someone of the highest standard to ensure your home meets the expectations of your guests. 8 An Owner s Guide

9 SET UP YOUR HOME TO SUIT VACATION GUESTS Your home is going to be used by a wide range of guests, so it s important to consider setting up the property to ensure it meets the needs of a broad range of individuals who might be staying in your home. Here are a few tips for getting your vacation rental ready for listing: Remove personal items or items which could have sentimental value Arrange a linen company to provide sheets, bedding, pillows, towels and linens to ensure your guests are staying on clean and laundered beddings and linen Purchase enough blankets and comforters for all the beds and pull out beds that may be required during a vacation rental Ensure you have the essential items such as tea, coffee, sugar, salt, pepper and the basic items available for visitors in your kitchen Check to ensure your dishwasher, air conditioner, clothes dryer and any electrical items you have available in the listing are in good working order Set up locked cabinets or wardrobe to store any unwanted items or items you wish to store away from guests Have board games, books and wet weather activities available for guests should they require them It s important to only ever leave out items that you re happy to be used, as any items left out for use may not remain in the same condition when you return. 9 An Owner s Guide

10 SET UP A PROPERTY MAINTENANCE PLAN Maintenance is key in a vacation rental home to ensure the property always remains safe and tidy. While you might not be living at the vacation home, maintaining the property will ensure you are keeping the interior and exterior of your home in good condition. Failing to set up a maintenance plan may be costly, so be sure to keep on top of all maintenance and also have regular checks of the property to ensure there are no nasty maintenance surprises. Tips for maintenance: Clear any obstructions in the paths and gardens Fix leaks immediately Present the home as you would like to find it Ensure all locks and windows are in working order Have a maintenance contractor available 24/7 should there be an issue at the property Your cleaning service should be able to manage your vacation rental to the highest standard 100% of the time and be fully available at peak periods to ensure you re delivering the highest quality service to your rental guests. Before renting your property complete any outstanding maintenance projects to ensure that your guests are safe and secure. If you have decided on employing a maintenance company to oversee your property, they need to be able to address an issue as soon as it pops up. 10 An Owner s Guide

11 GET YOUR VACATION HOME READY FOR VISITORS To capitalize on your vacation home, you need to ensure that every one of your guests has a wonderful experience at your property. This will help encourage positive online feedback and reviews. Follow these guidelines and you re sure to have happy guests that leave 5-star feedback each and every time: If you like the idea of supplying high end hand wash and amenities, provide these upon check in the finer details are always what leaves an impression for guests. Minimize the clutter in your home and add items that will maximize your guest s comfort such as throw rugs, luxurious cushions, current magazines and beach towels. Remove any items that are precious or personal to you. Make sure that everything in your property is replaceable and there are no items with your personal information. Including essential supplies to accommodate all of your guests is necessary. Ideally, it s a good idea to have around four of each item, such as plates, mugs, glasses, for each of your guests. Create a special experience by adding a unique touch such as a gift basket waiting for guests, fresh flowers or supply some everyday food items like coffee, tea, and a fruit basket. To ensure any issues are addressed immediately, offer your guests a local contact. If you are not close to the property, then ensure the local contact is dependable who lives near the rental property. 11 An Owner s Guide

12 SET UP A GUEST WELCOME BOOK An essential amenity provided for your guests, this book should contain important information about your rental property and the local area. Things to include in your guest book: A welcome note Instructions on how to use the Wi-Fi, DVD, TV etc. Any house rules, HOA rules and pool rules Popular destinations and activities Local shops, grocery stores and must-see attractions Local phone numbers for taxi service Local maps Check out instructions Contact phone for emergency issues such as maintenance or damage Contact for cleaner or maintenance team Having a guest welcome book will provide arriving guests both information on previous guests and their feedback and recommendations and be a greet way to capture feedback and testimonials for your marketing. While these days many people leave their feedback digitally, having a guest welcome book personalizes the experience and allows you to provide more comprehensive information about your rental home. 12 An Owner s Guide

13 CREATE YOUR VACATION HOME LISTING Your listing tells the story of your rental home and encourages potential guests to inquire and find out more. Here are our suggested tips for creating your listing: HEADLINE The headline shows up on the top of your listing and is the most important text. It will appear in all the search results and show up in the summary box. The headline is the first opportunity to grab a potential guests attention, so it has to be written in a way that inspires the reader to click on to your listing. Some ideas for headlines may include: Beachfront 4-bed Home With Pool Perfect for Family Vacation 2-Bed Luxury Beach Villa with Plunge Pool and Heated Spa Dog-Friendly Beachside Home - 3 Bedrooms With 2.5 Bathrooms FULL DESCRIPTION Take your time and paint a clear picture rich in information of what the guest will see when they arrive at your property. Focus on giving the best description of your rental property. It s advantageous to use a story telling style of writing style to immerse the traveler into feeling the vacation experience while describing the property s amenities. Ensure that you proofread and use correct spelling, grammar, and punctuation. In the description suggest the types of travelers for which your property is most suitable for (families, couples) and provide the specific information on the sleeping arrangements. PROPERTY PHOTOS Displaying exceptional, professional high-resolution photos will increase inquiries and ultimately more bookings. We suggest hiring a professional photographer because their experience using lighting, shooting from the best angles and staging a home will best showcase your property. Adding plenty of pictures will help with your property s search ranking and will ensure that your property stands out on the booking sites. Including plenty of photos also gives the potential customer a clear understanding of whether your property suits their needs. 13 An Owner s Guide

14 WHAT TO INCLUDE IN YOUR VACATION HOME LISTING Don t feel like your photos should entirely speak for themselves. Take the time to add in all the details you can to ensure guests can search and explore your property listing 24/7 and have all the information at their fingertips. Your listing should include photos and information on the following elements of your vacation rental: Features these may include a pool, spa or beachfront location usually impressive elements that might make your property stand out from the crowd. Kitchen do you have all the modern conveniences including gas grill, large oven and big refrigerator to suit a large family group? Make sure you add in all the essential details of your kitchen to get the attention of potential guests. Living spaces outline the living spaces in the property including outdoor and indoor living areas so guests can see where they can relax and unwind. Number of bedrooms - so that the guest can understand the configuration of beds make sure that every bedroom is included in the property photos. Number of bathrooms - help travelers get a good idea of what to expect by including a photo of all de-cluttered bathrooms with natural light where possible. Location outline where your vacation home is located and showcase the surrounding area including parks, walking paths, close by amenities and spots of interest. Take a look at other listings and check out the ones with the best reviews and the most bookings to get an idea of what works and what doesn t. Consider every feature of your property and include all the finer details, as this extra information could be the difference between a booking confirmation and missing out on your vacation rental income. 14 An Owner s Guide

15 SET VACATION HOME RULES & POLICIES It is essential to set a clear expectation with travelers by including rules and policies in the listing. Things such as pet policy, smoking policy, minimum age requirement and occupancy requirement are recommended. Your listing will have space to add in the details you want to share about the rules and policies for your vacation rental. Consider the following when you are adding in the rules and policies for your listing: Pets are you happy to have them stay inside your property. Additional guests - will you allow vacation renters to allow other guests to stay who are in addition to the booked group in the agreement? Smoking policies will people be allowed to smoke inside or outside your home? Parties and music what are your expectations about this - in particular around holidays and special occasions such as New Years Eve and events which might be held up to and after midnight. Trash collection policies do you have regular garbage collection and will the renters be responsible for putting out the garbage for collection or will this be done by your cleaning service or maintenance team? Consider all of the elements of your rules and ensure they are going to work for your guests and not hinder their experience. While it is your property, you will need to ensure your vacation rental is welcoming for potential guests to relax and have a good time. 15 An Owner s Guide

16 UPDATE THE PROPERTY AVAILABILITY CALENDAR This calendar will let travelers know when your property is available for them to make a booking. It is crucial that this calendar maintains accuracy to avoid any double bookings or loss of business. So don t forget to update your vacation home calendar continually to ensure your potential guests know when your property is available. Also, if you property is listed on multiple booking sites, it s important to synchronize your calendars between sites to ensure the calendars are always up-to-date. If you have periods of the year that you want to use the vacation home make sure you block those dates out well in advance, you don t want to disappoint potential guests or your own family by not planning in advance! 16 An Owner s Guide

17 SET UP A RENTAL RATE TABLE This table is an essential inclusion to a listing so that the potential guests can easily understand your rental rates. It is important to get your rates correct because if your rates are too high, then you may miss out on a number of bookings. If you set them too low, you may attract disrespectful guests. It is essential to do your research and ensure that you have a clear idea of the prices of your competitors with similar properties to yours listed in your area. You will then have an understanding of what rates you should offer, how often they are being booked and look over their reviews. There can be advantages of starting your rates slightly lower than your competitors so you can secure some fantastic reviews then you can slowly raise your rates to match the competition. Consider offering high and low peak prices and offer guests staying seven days or longer a discount off the nightly rates for example. Make sure that you include any additional costs in the listing such as cleaning or taxes so that the travelers have no unexpected surprises. 17 An Owner s Guide

18 MARKET AND PROMOTE YOUR VACATION RENTAL Now that you have completed a dynamic, enticing listing it is time to get as much exposure as possible. No time to sit back with your feet up and wait for bookings to come in, you need to be actively promoting your rental property so your booking calendar is full and your listing is driving potential guests to your door. As well has having an brilliant listing, there are some other great tips for marketing and promoting your vacation home include: Leverage social media channels to highlight your property These days, promoting your vacation rental on social media such as Facebook, Instagram or any other medium you re using to showcase your vacation home is a quick and easy way to reach potential guests. Re-market to past vacation home guests using digital mail By using EDM programs such as Mail Chimp and Constant Contact you can create a list of previous guests and engage with them to update them on your property, events, festivals and any exciting upcoming events they might wish to be apart of in and around your vacation home. Go beyond the vacation home listing sites When you re trying to promote your vacation home and drive bookings often you do need to go beyond the listing sites and take matters into your own hands. Why not consider creating a website to showcase your property and provide detailed information for your home so potential guests can see the features of the property. Request reviews from your past traveler guests We ve all Googled a property that we are looking to stay in and review the testimonials from past guests and a property with plenty of reviews shows that the vacation home is a reliable option for a holiday. Use professional high-resolution photos Whether you like it or not, professionally shot photos are more effective for vacation home rentals than photos that are taken by an amateur. A blurry or poorly constructed photo could mean the difference between a booking and a guest choosing another home over yours that looks more professionally staged and photographed. Your listing will need to be promoted to get the reach you re looking for, so consider spending a little advertising dollars on social media or being proactive with your communications to drive booking enquiries. 18 An Owner s Guide

19 MARKET AND PROMOTE YOUR VACATION RENTAL Exceptional marketing and promotion is what truly drives vacation rental bookings income and one of the best ways to market your property is via one of the popular vacation rental sites. These websites provide travelers with enough information so that they can make a selection of the best property for them. Check out Top 50 Listing Sites every vacation homeowner should be aware of. By being proactive and ensuring you are on plenty of vacation home sites your property has a better chance of reaching the right audience and boosting your bookings. Our top 10 listing sites include: 1. VRBO Over 2 million house rentals worldwide on the site 2. Airbnb This website is a global network of short-term rentals from locals and wellknow for the site to use for searching for holiday rentals 3. Booking.com With over 1.4 million vacation rental bookings every day confirmed on the site, they are the go-to for many vacation property owners 4. HomeAway This site reaches travellers in 190 countries over 50+ dedicated sites. 5. Flipkey Tripadvisor branched out to offer a rental property platform. 6. Couchsurfing An opportunity to stay with locals in every country on earth offering local experiences. 7. Fewo-Direkt With a focused German audience this site offers short-term property rental listings and promotes 550,000 properties around the world. 8. Abritel Part of the HomeAway website family and focused on the French audience. 9. Stayz Offering unique properties in thousands of locations across Australia. 10. Homelidays The largest pan-european for rent-byowner vacation rental site. A standard listing template consists of a headline, a thumbnail photo, a full description, property photos, rules & policies, an availability calendar, a rental rates table and last but certainly not least guest reviews. 19 An Owner s Guide

20 RESPONDING TO GUEST INQUIRIES Now that you have marketed and promoted your property, now is the exciting part - receiving guest inquiries! It s essential that you respond promptly to all inquiries to ensure your guests get the information they require quickly and you can lock in the booking should the guest pass your screening process. Responding quickly to guest inquires is important for the following reasons: Dramatically increases your listing ranking in search results Increases the probability of you getting a successful booking Helps you to stay ahead of any competitors who your guest may also be inquiring with Allows for searching travelers to lock in their visit sooner rather than later As inquiries come in, you will need to have a few checks in place before confirming a reservation, this allows you to properly screen your guests to protect yourself against loss or potential issues. You may find that not every guests will book your property after inquiring, so be sure to clearly outline all the features of your property in your listing and include plenty of high resolution images so potential guests know exactly what to expect from your property and there are no surprises. 20 An Owner s Guide

21 GUEST SCREENING PROCESS Before accepting the reservation, we recommend that you determine if the guests will be suitable by asking a few questions about the purpose of their trip and how many people make up their group. If you have substantial concerns then declining the booking is an option. Here are a few things to consider in your screening process: The size of the group and the nature of the visit is the booking for a wedding? Family holiday? Party? Has the guest got a ranking for previous bookings and if so do they have a positive online reputation? Do your guests have any special needs including wheel chair access or child-friendly facilities? Are there any red flags for the booking or unusual questions or requests that stand out to you to be of concern? While most guests will have the best intentions and be quality visitors, be ultra vigilant for bookings over festive seasons such as New Years Eve, Spring Break and 4th July to ensure you have guests booked in that will respect your property and leave the home in good condition. 21 An Owner s Guide

22 PLAN YOUR RESERVATIONS PROCESS Once an initial payment has been received, then it is considered that the reservation has been confirmed. Put everything in writing to protect yourself and your guests. Your vacation rental agreement should outline the expectations; provide a sense of security and billing confirmation. Items that should be included in the agreement are: The names of the parties entering the agreement Rental dates Payment terms Maximum occupancy Cancellation policy House rules Check-in and check-out procedures Damage policy Send your guests a copy of the agreement and ensure they accept the terms of your rental agreement before taking a deposit. 22 An Owner s Guide

23 SET UP A SYSTEM FOR COLLECTING PAYMENTS Don t make collecting payments a problematic process. Establish a clear policy regarding monetary transactions. It is essential to keep the collection of payments simple, secure and quick, so the travelers do not feel nervous about sending you the money. There are a few different payment methods, which are commonly used and are safe and low-risk. Credit cards, PayPal, personal checks and bank-to-bank wiring are the most widely used options. Credit cards - a majority of travelers expect to use a credit card at the time of booking and may look elsewhere if you do not have this facility. A credit card payment will allow you to confirm the reservation immediately. Bank-to-bank deposit - this option is when direct payment is placed from one recognized bank account to another. Ensure the bank deposit clears before confirming the payment. PayPal - used globally as an alternative to credit card payment, PayPal is quick, easy and will allow you to receive payments from anywhere in the world instantly. Property owners should also request a refundable security deposit from their guests upon booking. This approach offers a limited amount of protection to your property and can make the payment process complex. 23 An Owner s Guide

24 PLAN YOUR PRE-ARRIVAL COMMUNICATION Sending an to your guests before their arrival will impress your travelers. This should be welcoming and informative with the check-in times and instructions and any important information they may need to know about your property. Do not send property access details until you have received full payment from your guest for security purposes. In the you should also include: Check-in and check-out procedures Local contact information Lockbox code or key exchange information Any specific policies or instructions while staying at your property Restaurant, shops or activity recommendations Directions to your property It s important to outline the check in and check out time and also any essential information for accessing and finding the property particularly if it is difficult to locate! 24 An Owner s Guide

25 ARRANGE ACCESS TO YOUR PROPERTY You will have to find a way to allow your guests entry into your property. There are a few ways that can be convenient for both you and your guest. Lockboxes A sturdy and secure lock box is a popular method for access to rental properties. You can install a lockbox quite simply, and they are usually inexpensive. You can give your guest the code to the lockbox where they will find the key inside. Changing the code often is simple and highly recommended. Keyless entry This is another way you can allow your guest access to your vacation home. They are installed directly on your door and require guests to enter a code on the keypad for access. Meeting in person You may prefer to arrange to meet your guest or their local contact to meet them and exchange the keys. Although organizing for the right time when nobody is waiting around can be quite tricky. Meet and greet with caretaker Often you can create an arrangement whereby the caretaker of your property is tasked with meeting and greeting your guests and passing over the keys to the property upon arrival. While this can add an extra personal touch to the rental experience, it will cost you a little more that will need to come out of your vacation rental budget. It is an excellent idea to arrange for your property to be inspected and cleaned as soon as you can once your guests have left. This will allow for any unforeseen things that may have happened before another group checks in. 25 An Owner s Guide

26 CONSIDER STEPS FOR WHEN ISSUES ARISE Unfortunately, problems will sometimes pop up during a guest s stay and how you deal with these problems will ensure that the rest of your travelers stay will be a happy experience. We have put together suggestions of how to handle these hiccups like a true professional. Take the time to listen to the issues before you respond and once you have heard the issue/s at your vacation rental devise a plan to rectify the issues so your client can get back to normal as soon as possible. Consider the situation from others point of view. While it might not seem like a big deal in your position, consider the impact a leaking tap or missing beach towels could have on the person who is renting your property. Once you have discussed the issues with your vacation rental client, here are some suggested steps for getting the issue sorted: Keep them in the loop Get in touch and share the solution you ll be providing whatever you are needing to sort out, be sure to keep the vacation rental group who have been inconvenienced in the loop they re going to want to be up to speed with what s happening. Provide a gift of thanks Consider offering a discount for the inconvenience for a future stay or even drop off a bottle of wine to thank them for their patience if they are staying for a while. A little token of your appreciation will go a long way and will hopefully avoid a poor review once they finish their stay. At the end of the day when issues arrive it is essential to get them resolved as soon as possible for the vacation rental process to be as smooth as possible. 26 An Owner s Guide

27 CAPTURE 5-STAR GUEST REVIEWS Guest reviews are a critical marketing tool for your vacation rental. Many travelers will make their final decision based on the quality and number of reviews a property has online. So how do you ensure you have the best possible reviews? Whether you send an with a link to take part in a review or you ask the guests to fill in your welcome book when they leave, ensure you capture guest reviews. Vacation rental reviews are essential, so be sure to capture as many as you possibly can to ensure the experience of your guests is a good one. You can use positive reviews for your marketing and also enhance the future experiences of your guests by gaining access to feedback and constructive criticism. If you do experience a negative review, ensure you respond to the comments and consider the information as feedback for improving your vacation rental experience. 27 An Owner s Guide

28 YOU RE READY TO KICK OFF YOUR VACATION RENTAL! Thank you for taking the time to read this guide. Congratulations! You are now on you re way to becoming a successful vacation rental owner. We hope that with these tools, information, and resources discussed in this guide you understand the significant benefits of renting your vacation home. It is going to take hard work and dedication. However, the success and financial rewards will make it all worth it! Many vacation rental owners consider their time to be extremely valuable. Similarly, many owners value a pleasant and hassle-free lifestyle. This is why Plus+ Vacation Rental is here to help! We have a team of qualified, passionate, experienced members who eliminate the stress and help you maximize your vacation rental booking income. We focus on world-class marketing and promotion of your property - attracting the right guests - to fill your property s booking calendar and drive your ROI. Plus+ Vacation Rental saves owners a tremendous amount of time and hassle by handling guest communication on their behalf the process is simple and dramatically boosts your ROI for your vacation home. To find out more about how Plus+ Vacation Rental can help you reach your goals click here. 28 An Owner s Guide

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