An overview of ebecs. October 2017

Transcription

1 An overview of ebecs October 2017

2 350+ staff Over 400 Customers Founded 1999 Privately Owned Managed 100% Microsoft Focused 40M Annual Revenues Constantly Profitable

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4 Microsoft Dynamics 365

5 We thrive on market change UXC Eclipse, ebecs, HPE ES and Tribridge together as DXC = over 1,750 dedicated Microsoft Dynamics resources Together, we serve over 2,300 Dynamics customers globally Our customers benefit from our extensive Microsoft Gold competencies, global talent, and industry expertise We are uniquely positioned to lead digital transformations, creating greater value for our people, customers and our Microsoft relationships

6 Microsoft Dynamics Practice at a glance Top3 MICROSOFT DYNAMICS GLOBAL LEADER 1 TEAM 1 SINGLE GLOBAL TEAM FOR PROJECT IMPLEMENTATIONS ~2,300 DYNAMICS CLIENTS 16 YEARS OF DYNAMICS IMPLEMENTATION EXPERIENCE 1, % DEDICATED DYNAMICS RESOURCES WORLDWIDE CUSTOMER RETENTION RATE 24 x 7 x 365 UNLIMITED SUPPORT CALLS FOLLOW THE SUN HIGHLY AWARDED 850+ MICROSOFT CERTIFICATIONS

7 DXC Eclipse global coverage 1 team Eclipse HPE ebecs CSC Tribridge TOTAL ASIA APAC AMERICAS ,061 UK EMEA HEADCOUNT 2,156

8 Our industry verticals & some of our customers PROFESSIONAL SERVICES CONSUMER & RETAIL TRANSPORT & LOGISTICS ENERGY, UTILITIES & TECHNOLOGY HEALTH SERVICES & INSURANCE PROPERTY MANUFACTURING PUBLIC SECTOR & NFP

9 Case Study A resounding success with better processes, we re making the right decisions, at the right time. Simon Wells, Operations Director, Williams Advanced Engineering Challenge Fast-growing customer base and project portfolio Inadequate control and visibility of operations and supply chain Small window of opportunity Solution Proven rapid implementation of out of the box AX capabilities Clear project plan with removal of roadblocks Delivered in nine months Benefits Process efficiencies and increased productivity, control and insight Better planning and due-date performance One stable platform-for-growth.

10 Lombard Risk Microsoft Dynamics CRM Upgrade Case Study ebecs was very, very client-focused, and was giving us a lot of advice about how to do things better. Nigel Rohan, Global Sales Operations Director Challenge Needed to improve upon capturing contacts, storing marketing data centrally Improve reports for senior managers Drive more marketing campaigns and the sales pipeline Solution Microsoft Dynamics CRM Online Automation of regulatory reporting Reduce the cost and complexity of managing risk while maximising accuracy, speed and value. Benefits More campaigns undertaken Improved measurement of campaigns with senior managers accessing the data Forecasts more accurate Great value extracted from tight budgets

11 Case Study It was immediately clear that ebecs understood exactly what we were looking for, they offered us everything we were asking for, and more besides. Bridget Ledgar, Business Relationship Manager Challenge Systems contributing to a lack of visibility into the sales process Establishing new opportunities was complicated and time-consuming No single coherent system Solution Implementation of Microsoft Dynamics CRM across Costa Coffee s sales channels Provision of clear insight into Costa s sales process Benefits A single view of the customer for fast and confident decision-making Greater efficiency and faster installation Increased sales Improved after-sales service

12 Berendsen plc and ebecs leverage the Microsoft IoT platform to gain Operational Efficiencies Case Study With ebecs, I very quickly got to talk to technicallyexpert people who could answer all my questions.. Duncan Macmillan, IT Director Challenge Keeping tabs on what linen is where to optimise asset utilisation Each day Berendsen handles close to 1 million pieces of hotel linen How to store, analyse and extract value from a deluge of RFID data Solution Real time insights provided by Microsoft Azure Stream Analytics Processed XML messages retained in Microsoft Azure Blob Storage Power BI used to provide insights in the form of dashboards Benefits Investment with a finite financial return through operational efficiencies Delivery of better service to its customers Microsoft Azure HDInsight gives a higher standard of performance

13 Case Study The Early Learning Initiative (ELI) at the National College of Ireland (NCI) was developed to address the problem of educational underachievement in marginalised communities. Building upon tried and tested models of early years intervention, it is their mission to work with communities in areas of greatest need, to provide world-class parent and child learning support programmes. Challenge Manual record keeping Limited Reporting Research Comprised Solution Partnership with Microsoft Over 90% of project delivered remotely via SKYPE for Business CLOUD & Mobile Solution with Microsoft Dynamics Benefits Increased Home Visits Instant Access to schedule and data for Home Visitors Insights and Research Improved