TM110: The Balanced Scorecard: Achieving Performance Excellence

Transcription

1 TM110: The Balanced Scorecard: Achieving Performance Excellence TM110 Rev.001 CMCT COURSE OUTLINE Page 1 of 5

2 Training Description: Aligning business activities to a company's vision and strategy is a must to ensure operational excellence. This is easier said than done, since this will require specific processes to communicate objectives in a clear manner to all stakeholders, and a robust system to monitor the organization's performance against strategic goals from all perspectives. The Balanced Scorecard which was developed by Drs. Robert Kaplan (Harvard Business School) and David Norton ensures the above are met. In this hands-on course, and after presenting the balanced scorecard elements (vision, mission, goals, objectives, KPIs, targets and initiatives), participants will have the chance to build the balanced scorecard to a virtual company using a tested step-by-step model. The knowledge gained from attending this course will ensure that the participants will be able to review or develop the balanced scorecard to their department or company. Training Objective: By the end of the training, participants will be able to: Explain the benefits and importance of a Strategy Focused Organization (SFO) Develop a (Strengths, Weaknesses, Opportunities and Threats) 'SWOT' analysis, vision and mission statements and strategic goals for their organization or department Use 'SMART' objectives and Key Performance Indicators (KPIs) to track the performance and productivity at all levels in their organizations Apply the approach of best-in-class benchmarking technique to set targets for each KPI Design a balanced scorecard based on the Kaplan and Norton model Training Designed for: This course is designed for all managers and supervisors involved in strategic planning and performance management. The course is also very helpful to those involved in improving performance and measuring results. Target Competencies Management and leadership Strategic planning Performance management Influencing and communication for impact Innovation Analytical thinking Entrepreneurship Training Program: DAY ONE: PRE-TEST Benefits of strategic management and planning The Strategy Focused Organization TM110 Rev.001 CMCT COURSE OUTLINE Page 2 of 5

3 Why implement the balanced scorecard The importance of the balanced scorecard Strategic planning needs and benefits A strategic planning model Balanced scorecard steps and timeline DAY TWO: 'SWOT' analysis, vision and mission statements The purpose of a 'SWOT' analysis 'SWOT' in brief Linking the results of the 'SWOT' findings to future objectives and initiatives Definition of a vision statement Importance of a structured mission statement DAY THREE: Developing performance measures and control systems Goals, objectives and targets 'SMART' objectives Developing strategies Key Performance Indicators and Units of Measures (UOMs) Aligning KPIs to company strategy Obstacles to measurement Developing strategies and initiatives that will assist in achieving the targets DAY FOUR: Benchmarking as a tool to set targets Objectives and basics of benchmarking The who, what and why of benchmarking Different methods of benchmarking The benchmarking process Who to benchmark against The Balanced Scorecard as a strategic management system Strategic planning and strategy execution Reasons behind failures of well formulated strategies Translating the vision to everyday actions Importance and history of the balanced scorecard The premise behind the balanced scorecard Principles of the Strategy Focused Organization Measuring business strategy from the financial, customer, internal, business or process and learning and growth perspectives Strategic alignment and goal setting Linking the balanced scorecard KPIs to strategy TM110 Rev.001 CMCT COURSE OUTLINE Page 3 of 5

4 DAY FIVE: The Balanced Scorecard as a strategic management system (cont d) Strategy map: specifying relationships and making them testable Soft and hard KPIs Leading and lagging KPIs The importance of initiatives Evaluating initiatives Managing initiatives Cascading the balanced scorecard Implementing a balanced scorecard program Reporting and evaluating results Course Conclusion POST-TEST and EVALUATION Training Requirement: Hand s on practical sessions, equipment and software will be applied during the course if required and as per the client s request. Training Methodology: This interactive training course includes the following training methodologies as a percentage of the total tuition hours:- 30% Lectures, Concepts, Role Play 30% Workshops & Work Presentations, Techniques 20% Based on Case Studies & Practical Exercises 20% Videos, Software & General Discussions Pre and Post Test Training Certificate(s): Internationally recognized certificate(s) will be issued to each participant who completed the course. Training Fees: As per the course location- This rate includes participant s manual, hand-outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day. TM110 Rev.001 CMCT COURSE OUTLINE Page 4 of 5

5 Training Timings: Daily Timings: 07:45-08:00 Morning Coffee / Tea 08:00-10:00 First Session 10:00-10:20 Recess (Coffee/Tea/Snacks) 10:20-12:20 Second Session 12:20-13:30 Recess (Prayer Break & Lunch) 13:30-15:00 Last Session For training registrations or in-house enquiries, please contact: Aisha Relativo: aisha@cmc-me.com Tel.: or Mob.: Training & Career Development Department TM110 Rev.001 CMCT COURSE OUTLINE Page 5 of 5