TM041: Managing Change and Conflict Resolution

Transcription

1 TM041: Managing Change and Conflict Resolution TM041 Rev.001 CMCT COURSE OUTLINE Page 1 of 5

2 Training Description: We need change to keep ourselves stimulated and creative. However, stability and routine makes us feel safe. To manage change, we need to have the necessary insight and skills to make a difference to the way things happen around you. Examine how you got to be who you are, define your communication resources and investigate your personal beliefs and values. We will look at the limitations we all put on ourselves and how they hold us back from being open to change. You will also recognize that conflict is inevitable, and that it can be healthy when appropriately managed. Learn the skills and techniques for managing conflict effectively, and to achieve positive outcomes, rather than to prevent all conflict. Go beyond the theory of dealing with conflict, with practical activities and role-plays that can build skills and confidence, in a safe environment. Training Objectives: By the end of the training, participants will be able to: Know and understand the nature of conflict Understand conflict and its impact on the individual, team and organisation Identify different types of conflict Describe the stages of conflict Apply skills on how to recognise and prevent conflict Knowledge about the different conflict management styles Understand why change is necessary Identify reasons which prompt change Examine the personal and organisational impact of change Identify the best methods of planning for and managing change Highlight the impact of a change or implementation on the workplace Communicating change effectively Creating buy-in Understand the importance of working together as a team to implement change and the transition Help reduce stress levels within teams during change Understand the consequences for the organisation of change, or maintaining the status quo Training Designed for: This course is intended for those who are working as a Supervisors, Team leaders, Management Professionals and Management Staff. All Professionals at all levels who want to develop the skills and knowledge required to promote the use and implementation of innovative work practices to effect change and manage changes so there is minimal work place disruption. Training Program: FIVE DAYS: PRE-TEST The Nature of Conflict The causes of conflict common triggers TM041 Rev.001 CMCT COURSE OUTLINE Page 2 of 5

3 The conflict life-cycle: Emergence Escalation Entrapment Further escalation Judgement Aftermath The Cost of Not Managing Conflict The Scope of Conflict Management: Containment Resolution Monitoring The Importance of Conflict Management for All Managers Conflict Management Styles Concern for Self vs. Concern for Others (TKI Model) Competing Collaborating Accommodating Avoiding Compromising Constructive vs Destructive Fight or Flight Resolving Conflict The RESOLVE Model Review/ rules/ roles Emotions Summarise Outcome Learning Value Engage Preventing Conflict Effective Communication and Interpersonal Skills Influencing skills Understanding People and Personalities Adapting Leadership and Management Styles Understanding Language and How it Triggers Conflict Change What Makes Change Necessary? What Causes Change to Fail? Benefits of Change and The Consequences of Not Changing Principles of Change Management Methods of Planning for Change Build a Foundation to Support Change TM041 Rev.001 CMCT COURSE OUTLINE Page 3 of 5

4 Tools Used when Planning for Change Influences during Change Gaining Employee Trust and Confidence During Change Means of Overcoming Barriers and Difficulties Leadership Styles During Change Barriers to Change Working with Different Personalities During Change Necessary Infrastructures to Receive and Support Change Communicating Change The Importance of Communication Involving People to Facilitate Effective Change Communication and Involvement Barriers to Change Potential Difficulties During Change Reactions to the Stages of Change Lack of Change Information Meetings No Feedback During Change Dealing with Resistance to Change Change Transition and Overcoming Resistance Why People resist change Motivating Employees to Accept the Challenges of Change Dealing with the Grapevine Preventing Negativity from Becoming Contagious Conflict that Arise During Change Effective Strategies to Coach People Through Change Dealing with Different Situations Threats; Verbal and Non-Verbal Sarcasm Blaming Manipulation Dealing with Sudden Changes in Behaviour Turning Conflict Around Organisational Conflict Interpersonal Conflict Focusing on the Issue and not the Situation Identifying when to Bring in a Third Party Course Conclusion POST TEST and Evaluation Training Requirement: Hand s on practical sessions, equipment and software will be applied during the course if required and as per the client s request. TM041 Rev.001 CMCT COURSE OUTLINE Page 4 of 5

5 Training Methodology: This interactive training course includes the following training methodologies as a percentage of the total tuition hours:- 30% Lectures, Concepts, Role Play 30% Workshops & Work Presentations, Techniques 20% Based on Case Studies & Practical Exercises 20% Videos, Software & General Discussions Pre and Post Test Training Certificate(s): Internationally recognized certificate(s) will be issued to each participant who completed the course. Training Fees: As per the course location - This rate includes participant s manual, hand-outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day. Training Timings: Daily Timings: 07:45-08:00 Morning Coffee / Tea 08:00-10:00 First Session 10:00-10:20 Recess (Coffee/Tea/Snacks) 10:20-12:20 Second Session 12:20-13:30 Recess (Prayer Break & Lunch) 13:30-15:00 Last Session For training registrations or in-house enquiries, please contact: Aisha Relativo: aisha@cmc-me.com Tel.: or Mob.: Training & Career Development Department TM041 Rev.001 CMCT COURSE OUTLINE Page 5 of 5