2016 National Survey of Annual Cash Compensation

Transcription

1 2016 National Survey of Annual Cash Compensation Participant s Guide Executive and Middle Management Positions, Information Technology Positions, Marketing and Sales Positions, General Administration Positions, and Operations and Production Positions

2 INTRODUCTION Morneau Shepell presents the participants guide to its 2016 National Compensation Survey. This survey is a unique and important information resource on the annual cash compensation offered to 181 benchmark positions in Canada. Survey results are presented in five reports: Executive and middle management positions Information technology positions Marketing and sales positions General administration positions Operations and production positions The 2014 participant s package includes: This participants guide; Two data input forms in Excel; One participant s identification form in Acrobat, that is also and also an optional survey reports order form. Please click here to open the data input forms Please click here to open the participants identification form The target reference date for survey observations is April 1, Please report data in effect on that date. ALL DATA SUBMITTED AS PART OF THIS SURVEY WILL REMAIN STRICTLY PRIVATE AND CONFIDENTIAL. We encourage participants to transmit their completed data input forms as soon as possible, and on September 30, 2016 at the latest, at compsurvey@morneaushepell.com You may also submit this material by fax at the toll free number or by mail to: Compensation Survey Group Morneau Shepell Ltd. Tour de la Bourse Place Victoria 800, rue du Square Victoria, bureau 4000 C.P. 211 Montréal QC H4Z 0A4 Our survey reports will be available in November If you have any questions regarding the survey, please call toll free or send your e mail to compsurvey@morneaushepell.com Morneau Shepell Ltd, 2016

3 TABLE OF CONTENTS INFORMATION FOR DATA INPUT FORM #1 QUESTIONS 1 TO INFORMATION FOR DATA INPUT FORM #2 QUESTIONS 7 TO APPENDIX A LIST OF BENCHMARK POSITIONS BY SURVEY REPORT APPENDIX B JOB MATCHING GUIDE

4 DATA INPUT FORM #1 Questions 1 to 6 are for general information on your organization. The codes for valid answers are indicated below. 1 ACTIVITY SECTOR Please indicate in question 1 your organization's activity sector using the codes provided below. If your organization operates in more than one activity sector, enter the most appropriate one. A) AGRICULTURE, FORESTRY, FISHING AND HUNTING A01 A02 A03 Forestry and Logging Crop or Animal Production Miscellaneous Activities B) MINING AND OIL AND GAS EXTRACTION B01 B02 B03 Oil and Gas Extraction Mining (except Oil and Gas) Support Activities for Mining and Oil and Gas Extraction C) UTILITIES C01 C02 Electric Power Generation, Transmission and Distribution Natural Gas Distribution D) CONSTRUCTION D01 D02 D03 Construction of Buildings Heavy and Civil Engineering Construction or Specialty Trade Contractors Miscellaneous Activities E) MANUFACTURING E01 E02 E03 E04 E05 E06 E07 E08 E09 E10 E11 E12 E13 E14 E15 E16 E17 Food, Beverage or Tobacco Manufacturing Textile or Textile Products Mills Paper, Wood Products or Allied Products Manufacturing Printing and Related Support Activities Petroleum and Coal Products Manufacturing Chemical Manufacturing other than Pharmaceutical Pharmaceutical Manufacturing Rubber and Miscellaneous Plastic Products Non Metallic Mineral Product Manufacturing Primary Metal Manufacturing Fabricated Metal Product Manufacturing Machinery Manufacturing Computer and Electronic Product Manufacturing Electrical Equipment, Appliance and Component Manufacturing Transportation Equipment Manufacturing Furniture and Related Product Manufacturing Miscellaneous Activities F) WHOLESALE TRADE F01 Farm Product Wholesaler Distributors F02 Petroleum Product Wholesaler Distributors F03 Food, Beverage and Tobacco Wholesaler Distributors F04 Personal and Household Goods Wholesaler Distributors F05 Motor Vehicle and Parts Wholesaler Distributors F06 Building Material and Supplies Wholesaler Distributors F07 Machinery, Equipment and Supplies Wholesaler Distributors F08 Miscellaneous Activities G) RETAIL TRADE G01 Motor Vehicle and Parts Dealers G02 Furniture and Home Furnishings Stores G03 Electronics and Appliance Stores G04 Building Material and Garden Equipment and Supplies Dealers G05 Food and Beverage Stores G06 Health and Personal Care Stores G07 Clothing and Clothing Accessories Stores G08 Sporting Goods, Hobby, Book and Music Stores G09 Miscellaneous Activities H) TRANSPORTATION AND WAREHOUSING H01 Transportation Services H02 Couriers, Messengers and Postal Service H03 Warehousing and Storage H04 Miscellaneous Activities I) INFORMATION AND CULTURAL INDUSTRIES I01 Publishing Industries (except Internet) I02 Motion Picture and Sound Recording Industries I03 Broadcasting (except Internet) I04 Internet Publishing and Broadcasting I05 Telecommunications I06 Internet Service Providers, Web Search Portals, and Data Processing Services I07 Miscellaneous Activities

5 DATA INPUT FORM #1 J) FINANCE AND INSURANCE J01 J02 J03 J04 J05 Credit Intermediation and Related Activities Securities, Commodity Contracts, and Other Financial Investment and Related Activities Insurance Carriers and Related Activities Funds and Other Financial Vehicles Miscellaneous Activities K) REAL ESTATE, RENTAL AND LEASING K01 K02 K03 Real Estate Rental and Leasing Services Miscellaneous Activities L) PROFESSIONAL, SCIENTIFIC AND TECHNICAL SERVICES L01 L02 L03 L04 L05 L06 L07 L08 L09 Legal Services Accounting, Bookkeeping and Payroll Services Architectural, Engineering and Related Services Specialized Design Services Computer Systems Design and Related Services Management, Scientific and Technical Consulting Services Scientific Research and Development Services Advertising and Related Services Miscellaneous Activities M) MANAGEMENT OF COMPANIES AND ENTERPRISES M01 M02 Holding Companies Head Offices N) ADMINISTRATIVE AND SUPPORT, WASTE MANAGEMENT AND REMEDIATION SERVICES N01 N02 Administrative and Support Services Waste Management and Remediation Services P) HEALTH CARE AND SOCIAL ASSISTANCE P01 Ambulatory Health Care Services P02 Hospitals P03 Nursing and Residential Care Facilities P04 Social Assistance Q) ARTS, ENTERTAINMENT AND RECREATION Q01 Performing Arts, Spectator Sports and Related Industries Q02 Heritage Institutions Q03 Amusement, Gambling and Recreation Industries R) ACCOMMODATION AND FOOD SERVICES R01 Accommodation Services R02 Food Services and Drinking Places S) OTHER SERVICES (EXCEPT PUBLIC ADMINISTRATION) S01 Repair and Maintenance S02 Personal and Laundry Services S03 Religious, Grant Making, Civic, and Professional and Similar Organizations S04 Private Households T) PUBLIC ADMINISTRATION T01 Federal Government Public Administration T02 Provincial and Territorial Public Administration T03 Local, Municipal and Regional Public Administration T04 International Administration O) EDUCATIONAL SERVICES O01 O02 O03 O04 O05 O06 Elementary and Secondary Schools Community Colleges and Related Schools Universities Business Schools and Computer and Management Training Technical and Trade Schools Miscellaneous Activities

6 DATA INPUT FORM #1 2 REVENUES Please indicate the latest annual revenues of the organization (in millions of dollars). If your organization is a nonprofit organization or a government agency, please indicate your operating budget. 3 LOCATION Please indicate up to ten places of business of your organization using the following codes. Indicate the principal place of business first. ATLANTIC PROVINCES 01 Newfoundland and Labrador 02 Nova Scotia 03 Prince Edward Island 04 New Brunswick PRAIRIES 05 Winnipeg Area 06 Manitoba except Winnipeg 07 Regina Area 08 Saskatchewan except Regina ALBERTA 09 Metropolitan Calgary 10 Metropolitan Edmonton 11 Alberta except Calgary and Edmonton BRITISH COLUMBIA QUEBEC 14 Metropolitan Montréal 15 Québec except Montréal ONTARIO 16 Eastern and Northern Ontario (locations east and north of Toronto) 17 Greater Toronto Area 18 Southwest Ontario (locations south and west of Toronto) OTHER 19 Territories 20 Nunavut 21 Yukon 12 Vancouver Area 13 British Columbia except Vancouver 4 NUMBER OF EMPLOYEES Please indicate your organization s total number of employees in Canada. Part time employees should be reported on a full time equivalence basis. 5 TOTAL ASSETS Please indicate your organization s total assets in Canada. 6 ENTREPRISE RESOURCE PLANNING SOFTWARE Please enter Yes or No if your organization uses an enterprise resources planning software (SAP, PeopleSoft, J.D. Edwards, etc.).

7 DATA INPUT FORM #2 Please report compensation information data for permanent full time employees only. If the position is occupied by several employees, you may indicate consolidated data on a single line. 7 BENCHMARK POSITION CODE Please enter the applicable benchmark position code from the benchmarking guide in Appendix. 8 JOB TITLE IN YOUR ORGANIZATION Please enter the job title used in your organization. 9 JOB LOCATION Please indicate the incumbent(s) job location. If your salary policy differs by region for a given benchmark position, please provide information for each region on separate lines indicating the applicable job location codes. If your salary policy does not differ by region, please provide consolidated information for each position on a single line, indicating job location code 90 if the information applies to all your business locations. For positions with only one incumbent, please indicate the actual job location code. JOB LOCATION CODES ATLANTIC PROVINCES 01 Newfoundland and Labrador 02 Nova Scotia 03 Prince Edward Island 04 New Brunswick PRAIRIES 05 Winnipeg Area 06 Manitoba except Winnipeg 07 Regina Area 08 Saskatchewan except Regina ALBERTA 09 Metropolitan Calgary 10 Metropolitan Edmonton 11 Alberta except Calgary and Edmonton BRITISH COLUMBIA 12 Vancouver Area 13 British Columbia except Vancouver QUEBEC 14 Metropolitan Montréal 15 Québec except Montréal ONTARIO 16 Eastern and Northern Ontario (locations east and north of Toronto) 17 Greater Toronto Area 18 Southwest Ontario (locations south and west of Toronto) OTHER 19 Territories 20 Nunavut 21 Yukon 90 All locations indicated in question 3 for your organization

8 DATA INPUT FORM #2 10 NUMBER OF EMPLOYEES Please indicate the total number of employees by benchmark position for the job location entered in column UNIONIZED POSITION (YES/NO) Please indicate if the benchmark position is unionized. 12 SALARY STATUS Please enter the code that best describes the salary status of the benchmark position. 01 Annual or monthly base salary 02 Hourly paid base salary (hourly rate) 13 NUMBER OF HOURS WORKED PER WEEK (only for hourly paid employees) Please indicate the average number of hours worked per week. 14 CASH COMPENSATION Please indicate the code that corresponds to the cash compensation program in place for the benchmark position. 01 Salary only 02 Salary and bonus only 03 Salary and commission only 04 Salary, bonus and commission 05 Commission and bonus only 06 Commission only CURRENT SALARY RANGE Please indicate in columns 15 to 17 the minimum, midpoint and maximum value of the salary range for the current year. If salary progression is determined primarily on the basis of service, please indicate in column 16 the maximum rate applicable to the position and leave column 17 blank. 15 MINIMUM 16 MIDPOINT 17 MAXIMUM 18 ANNUAL TARGET BONUS (%) The annual target bonus is expressed as a percentage of base salary (as opposed to commission paid as a percentage of sales). Please indicate the applicable target bonus as a percentage of base salary.

9 DATA INPUT FORM #2 Please enter in column 20 and 21 the annual salary or the hourly rate on April 1 of the preceding and of the current year. If more than one incumbent was reported in column 10, please indicate the average annual salary or hourly rate. 19 PRECEDING YEAR S SALARY If the incumbent was promoted during the current year, please leave column 20 blank. 20 CURRENT YEAR S SALARY 21 ANNUAL BONUS PAID IN THE CURRENT YEAR Please indicate the bonus paid during the current year, including any single amount earned as part of a profit sharing program, annual incentive bonus earned individually or as part of a team, but excluding commissions on sales. Current year is defined here as the period from April 1 of the preceding year to March 31 of the current year. Please enter "0" if the position is eligible for a bonus payment but no bonus was paid. 22 COMMISSION PAID ON SALES Please enter the amount of commission paid on sales between April 1 of the preceding year and March 31 of the current year. Please enter "0" if the position is eligible for a commission but no commission was paid in the year. 23 VEHICLE PROVIDED BY THE ORGANIZATION FOR PERSONAL AND BUSINESS PURPOSES (Yes/No) Please indicate if your organization provides a vehicle. 24 MONTHLY ALLOWANCE PAID BY THE ORGANIZATION FOR THE USE OF A VEHICLE (Yes/No) Please indicate if your organization pays a monthly car allowance.

10 APPENDIX A LIST OF BENCHMARK POSITIONS BY SURVEY REPORTS 2016 National Compensation Survey

11 LIST OF BENCHMARK POSITIONS The 181 benchmark positions included in the five reports prepared by Morneau Shepell based on its annual National Compensation Survey results are listed below. The characteristics of these benchmark positions are presented further on, in the order of benchmark position codes, on the left hand side of the position titles. Please call Morneau Shepell toll free at: if you need assistance for your benchmarking process. EXECUTIVE AND MIDDLE MANAGEMENT COMPENSATION REPORT Click on a position code for the description. Management 0001 President and Chief Executive Officer 0002 President and Chief Operating Officer 0003 Executive Vice President/General Manager 0004 Top Group/Division/Region Executive 0005 Branch Director General Administration Support 0016 Top Corporate Affairs/Development Executive 0017 Top Legal Executive/Corporate Secretary 0018 Security Director Finance and Accounting 1030 Top Finance and Administration/Finance Executive 1031 Top Internal Auditor 1032 Corporate Controller 1033 Controller 1034 Treasury Director 1035 Finance and Administration/Finance Director 1036 Payroll Director 1037 Risk Management Director Marketing and Sales 2050 Top Marketing and Sales Executive 2051 Marketing and Sales Director Sales 2053 Top Sales Executive 2054 Sales Director Marketing 2066 Top Marketing Executive 2067 Marketing Director Customer Service 2072 Customer Service Director Production 3076 Top Manufacturing/Operations Executive (Non COO) 3077 Plant Director 3078 Production Director Maintenance 3095 Maintenance Director Research and Development/Engineering 3100 Top Research and Development Executive 3101 Top Engineering Executive 3102 Research and Development Director 3103 Engineering Director Procurements 3111 Top Procurements Executive 3112 Procurement Director Transport and Logistics 3118 Transport and Logistics/Materials Director 3119 Warehouse Director Other Operations Support Positions 3130 Laboratory Director 3131 Quality Assurance Director Human Resources 4144 Top Human Resources Executive 4145 Human Resources Director 4146 Compensation and Benefits Director 4147 Labor Relations Director 4148 Health and Safety Director Information Technology 5159 Top Information Technology Executive 5160 Information Technology Director 5161 Network Director 5162 Software Development Director

12 INFORMATION TECHNOLOGY COMPENSATION REPORT Click on a position code for the description. MARKETING AND SALES COMPENSATION REPORT Click on a position code for the description. Executives 5159 Top Information Technology Executive Middle Management 5160 Information Technology Director 5161 Network Director 5162 Software Development Director 5163 Information Technology Manager 5164 Network Manager 5165 Network/Systems Architect 5166 Project Manager Software Development 5167 Project Manager Systems Integration 5168 IT Engineer 5169 Software Designer 5170 Business/Systems Analyst 5171 User Support Manager 5172 Websites Designer 5173 Data Entry Supervisor Technical/Clerical 5174 Telephony Coordinator 5175 Network Administrator 5176 Database Administrator 5177 Software Programmer Team Leader 5178 Software Programmer 5179 Website Programmer 5180 Website Editor 5181 IT Support Technician 5182 Troubleshooting Technician 5183 Data Entry Clerk 2050 Top Marketing and Sales Executive 2051 Marketing and Sales Director 2052 Marketing and Sales Manager Sales 2053 Top Sales Executive 2054 Sales Director 2055 Sales Manager 2056 Sales Training Manager 2057 Internal Sales Manager 2058 Retail Store Manager 2059 Key Accounts Representative 2060 Technical Sales Representative 2061 Sales Representative 2062 Sales Administration Coordinator 2063 Sales Clerk/Associate 2064 Telemarketer 2065 Order Desk Clerk Marketing 2066 Top Marketing Executive 2067 Marketing Director 2068 Marketing Manager 2069 Marketing/Advertising/Commercial Research Analyst 2070 Technical/Product Specialist 2071 Merchandiser Customer Service 2072 Customer Service Director 2073 Customer Service Manager 2074 Customer Service Representative 2075 Customer Service Clerk

13 GENERAL ADMINISTRATION COMPENSATION REPORT Click on a position code for the description. Administration 0006 Call Center Manager 0007 Business Methods and Organization Analyst 0008 Call Center Technician 0009 Executive Secretary 0010 Secretary 0011 Receptionist Secretary 0012 Receptionist 0013 Chauffeur 0014 General Clerk 0015 Mail Clerk/Messenger 0019 Office Services Manager 0020 Buildings and Facilities Manager 0021 Communications or Public Relations Manager 0022 Lawyer 0023 Economist 0024 Contracts Administrator 0025 Translator 0026 Desktop Publisher 0027 Librarian 0028 Industrial Nurse 0029 Security Guard Human Resources 4149 Human Resources Manager/Coordinator 4150 Labor Relations Manager 4151 Benefits Manager 4152 Health and Safety Manager 4153 Employment and Recruiting Manager 4154 Employee Development and Training Manager 4155 Human Resources Analyst 4156 Human Resources Clerk 4157 Payroll and benefits Clerk Finance and Accounting 1038 Accounting Manager 1039 Cost Accounting Manager 1040 Credit/Collections Manager 1041 Tax Manager 1042 Internal Auditor 1043 Accountant 1044 Financial Analyst 1045 Cost Analyst 1046 Bookkeeper 1047 Audit Clerk 1048 Accounts Receivable Clerk 1049 Accounts Payable Clerk

14 OPERATIONS AND PRODUCTION COMPENSATION REPORT Click on a position code for the description. Production 3079 Production Foreman 3080 Project Manager Operation 3081 Estimator 3082 Production Planner 3083 Stationary Engineer 3084 Electrical Technician 3086 Production Machine Operator 3087 Production Machinist 3088 Tools Machinist/Tool and Dye Maker 3089 Painter 3090 Welder 3091 Fork Lift Truck Operator 3092 Heavy Equipment Operator 3093 Assembler 3094 General Labourer Unskilled Maintenance 3096 Maintenance Foreman 3097 Maintenance Mechanic 3098 Maintenance Electrician 3099 Maintenance Carpenter Research and Development/Engineering 3104 Research and Development Manager 3105 Design Engineering Manager 3106 Industrial/Civil Engineer 3107 Chemistry, Metallurgy/Materials Engineer 3108 Mechanics/Robotics Engineer 3109 Electrical Engineer 3110 Engineering Technician Transport and Logistics 3120 Warehouse/Distribution/Materials Manager 3121 Inventory Control Manager 3122 Heavy Truck Operator 3123 Dispatcher, Transport and Logistics 3124 Custom Clerk 3125 Light Truck Operator 3126 Shipper and Receiver 3127 Storekeeper 3128 Traffic Clerk 3129 Warehouse Clerk Other Operations Support Positions 3132 Laboratory Supervisor 3133 Quality Assurance Manager 3134 Environmental Affairs Manager 3135 Applied Sciences Specialist (Excluding Engineering and IT) 3136 Laboratory Technician 3137 Quality Control Inspector 3138 Quality Assurance Technician 3139 Draftsman 3140 Material Record/Production Clerk 3141 Cook 3142 Cashier 3143 Janitor Procurements 3113 Purchasing Manager 3114 Procurements Professional 3115 Buyer 3116 Purchasing Expediter 3117 Purchasing Clerk

15 APPENDIX B JOB MATCHING GUIDE 2016 National Compensation Survey

16 BENCHMARKING GUIDE BASED ON TYPICAL DECISION MAKING, TRAINING AND LENGTH OF WORK EXPERIENCE length of Administration Management Executives 0001 President and Chief Executive Officer F: Very high More than 15 years In a for profit organization, recommends strategic, financial or operational directions and answers to a board of directors or the equivalent with respect to the organization s performance. The president and chief executive officer directs and monitors the activities of senior management to ensure that the organization s mission and objectives are attained President and Chief Operating Officer F: Very high More than 15 years In a large for profit organization, plans, coordinates, directs and monitors all of the human, financial and material resources required to ensure that operational objectives are attained. ly reports to a chairman and chief executive officer Executive Vice President/General Manager F: Very high More than 15 years In a medium sized for profit organization, public sector agency or non profit organization, plans, coordinates, directs and monitors all human, financial and material resources. Reports to the president and chief executive officer of a for profit organization, or directly to a board of directors in other cases Top Group/Division/Region Executive E: High More than 15 years Exercises a role comparable to the president and chief operating officer in a large for profit organization that is divided into regions, product groups or divisions. Title may also be president or something similar. Middle Management 0005 Branch Director Up to 15 years In an organization divided into branches, plans, coordinates, directs and monitors the human, material and financial resources of a branch and is responsible for its operational profitability. Ensures that the branch implements and complies with the organization s programs, policies and procedures Call Center Manager Coordinates and directs the daily activities of a team of agents or technicians receiving a large number of external calls. Maintains a record of call volume and call types. Monitors service quality by listening to calls on a random basis. Manages agent or technician scheduling and assignments Business Methods and Organization Analyst Analyzes management methods and suggests improvements when needed. This may require keeping up to date with best practice developments within that operating sector. Conducts internal research to measure the quality and effectiveness of administrative policies and practices, and consults with managers for this purpose. Develops management standards and advises the management on this topic. 1

17 length of Administration Management Technical/Clerical 0008 Call Center Technician Responds to requests for product/service information and direction from clients or beneficiaries, using the available tools to provide appropriate service. Handles a large volume of calls daily and is subject to increased monitoring by the supervisor Executive Secretary Provides administrative support for executives. Screens calls, mail and . Coordinates schedules and organizes meetings, business trips and special events. May train and manage less experienced administrative support staff Secretary Provides administrative support for a small team of executives or professionals. Must have expert knowledge of the organization s administrative systems at the user level, in addition to being highly proficient with standard office software Receptionist Secretary Greets clients and visitors to the organization. Directs incoming and outgoing calls and provides general administrative support when needed. Must be proficient with standard office software Receptionist Greets visitors upon arrival. Answers and screens calls, directs incoming and outgoing calls. Takes and forwards messages. Provides general information when necessary. May provide general administrative support when needed Chauffeur Drives executives, certain customers and suppliers in a company vehicle. Plans itineraries for trips of various lengths. Drives carefully at all times and ensures passenger safety. Runs various errands for the organization. Looks after the general and mechanical maintenance of the company vehicle. Ensures that all vehicle reports are done on a monthly basis General Clerk Performs various administrative support tasks in accordance with established procedures. May prepare letters, reports, statements, and other documents using the office equipment. Duties may also include answering the phone Mail Clerk/Messenger Up to 6 months Picks up and delivers internal documents and packages. Ensures that employees have sufficient office supplies. Duties may include sorting mail, ordering office supplies, organizing shipments by courier. May be involved with logistics in the context of special events. General Administration Support Executives 0016 Top Corporate Affairs/Development Executive E: High More than 15 years Plans and coordinates corporate affairs, internal and external communications and media relations. Manages the information department and ensures the promotion and understanding of the organization s mission and activities. Represents the organization in dealings with federal, provincial and municipal governments around legislative issues. 2

18 length of Administration General Administration Support Executives 0017 Top Legal Executive/Corporate Secretary E: High More than 15 years Coordinates and carries out the preparation and conservation of all documents associated with the organization s status as a legal entity. Develops the legal strategy underlying day to day and special business activities, ensuring the maximum protection of the organization s rights under the law. Duties may include organizing board meetings, board committee meetings and annual general meetings. Middle Management 0018 Security Director Up to 15 years Coordinates, directs and monitors the protection and security of the organization s facilities, property, employees and other assets. Heads the security department and establishes general security procedures Office Services Manager Plans, coordinates, directs and monitors all activities related to office services, including mail room operations, management of physical records, furniture and spaces, reception, organization of certain internal meetings or relocations. Provides for maintenance and may control the security of administrative facilities. Supervises the human resources within his or her sector and may monitor some service providers Buildings and Facilities Manager Plans, coordinates, directs and monitors the maintenance of the organization s buildings, land, equipment and other facilities to ensure optimal usage. May be required to act as a resource person during construction or development work. Monitors the maintenance and proper operation of facilities. Supervises sector human resources and may be required to manage contractors during special mechanical, electrical or related work 0021 Communications or Public Relations Manager Plans, coordinates, and monitors the management of internal and external communications. Develops strategies for meeting the objectives of the organization s communications and strategic development plan. Provides for the preparation and distribution of information about the organization using a variety of media resources. May appear as spokesperson for the organization during special events Lawyer Plans and executes a variety of legal work, including the review or drafting of contracts. Advises managers with respect to the legal framework that surrounds the performance of their duties. Reviews public commitments or statements, anticipates and prevents risks from a legal point of view Economist Conducts research, monitors and studies socio economic data, analyzes information and prepares explanatory reports and recommendations in his or her field of competence. May develop models and uses best practices to identify individual economic challenges, analyze them and predict their effects Contracts Administrator Administers and monitors supply or sales contracts with customers or suppliers. May help to draft proposals for the purpose of making private contractual agreements and be involved in the related negotiations. May also act as a spokesperson for the organization to negotiate requests for proposals and various contractual disposals 3

19 length of Administration General Administration Support 0025 Translator Translates a wide range of administrative and technical documents from one language to another, reproducing the content, context and style of the original text as accurately as possible. May be required to revise, proofread and rework documents. Technical/Clerical 0026 Desktop Publisher Creates and lays out documents using a variety of specialized software or office equipment, in particular charts, graphs or other special productions. Plans and organizes templates that comply with the organization s brand image for service proposals, letters, presentations, brochures or reports prepared by all of the organization s departments Librarian Manages a documentation center within an organization. Selects and reviews books and periodicals dealing with recent developments in technical or non technical fields related to the organization s activities. Provides the various departments with reference materials upon request. Does online research; duties may include managing subscriptions to external Web based or print publications. May supervise human resources Industrial Nurse Manages medical and work related accident records. Is involved in promoting workplace accident prevention. Provides first aid in the event of an accident in the workplace, and may liaise with emergency medical services. May perform certain medical examinations Security Guard Up to 6 months Ensures the safety of property and employees. Performs regular tours of facilities to prevent theft, vandalism, fire and other irregular events. May be required to control access or inspect the contents of vehicles belonging to suppliers, visitors or employees in accordance with the organization s policies. May monitor video screens for that purpose. Ensures that visitors comply with safety standards; maintains safety records. Finance and Accounting Executives 1030 Top Finance and Administration/Finance Executive E: High More than 15 years Plans, coordinates, directs and monitors accounting and financial activities. Advises senior management on financial affairs and helps to develop the overall strategic plan within a large organization. Directs internal activities related to financial statement preparation, taxation, insurance, budgets, financing etc. In some organizations, may direct activities associated with internal services, procurement and human resources management. Deals with external suppliers in his or her area of expertise Top Internal Auditor E: High More than 15 years Plans, directs, coordinates and monitors auditing policies and procedures within the organization. Examines administrative methods to measure their effectiveness. Formulates recommendations in this regard. Works in cooperation with external auditors and oversees the human resources assigned to internal audit activities. 4

20 length of Finance and Accounting Middle Management 1032 Corporate Controller E: High Up to 15 years Plans, directs, coordinates and monitors the policies, procedures and systems necessary for sound financial management within a large organization, including taxation, costing, etc. Develops and sees to the implementation of budget control policies and procedures. Helps with the preparation of financial statements. Supervises staff and deals with external suppliers in his or her area of expertise 1033 Controller Plans, coordinates and monitors the policies, procedures and systems necessary for the sound financial management of a small or medium sized organization or a division of a large organization, including taxation, costing, etc. Develops and sees to the implementation of budget control policies and procedures. Evaluates operating costs and helps with the preparation of financial statements. May supervise staff and deal with external suppliers Treasury Director E: High Up to 15 years Plans, coordinates and monitors the organization s cash flow, manages its financial assets and oversees banking operations. Provides for the day today management of cash flow and deals with suppliers of various financial services. May supervise staff within his or her field of competence and be in charge of credit and insurance Finance and Administration/Finance Director Up to 15 years Plans, coordinates, directs and monitors accounting and financial activities. Advises senior management about financial affairs and, in a small or medium sized organization, helps to develop the overall strategic plan. Manages internal activities related to financial statement preparation, taxation, insurance, budgets, financing, etc. In some organizations, may manage activities related to internal services, procurement and human resources management. Deals with external suppliers in his or her area of expertise Payroll Director Up to 15 years Plans, directs and monitors all activities related to the payroll process in a large organization. Coordinates and manages the application of procedures for the preparation, disbursement and appropriate documentation of all payments or deductions related to paid compensation. Sees to the evaluation, review and monitoring of policies and administrative procedures and supervises the staff in his or her area of expertise Risk Management Director Plans, coordinates and monitors the management of business risks and prevents the risk of financial losses related to financial operations. Analyzes and evaluates risks based on internal operational and financial data and existing or foreseeable market conditions. Develops internal risk mitigation policies and programs. Ensures compliance with applicable legislation and internal policies or programs in his or her area of expertise Accounting Manager Plans, coordinates, directs and monitors the accuracy and maintenance of accounts and accounting systems. Supervises consolidation of financial statements and monthly income statements, monitors and participates in the preparation of statistical reports and analyses related to accounting indicators. Supervises technical staff in his or her field of expertise Cost Accounting Manager Develops and applies costing methods and coordinates various related activities. Conducts surveys to identify and explain any variances from prior experience. Prepares reports on the subject for senior management. Participates in complex projects in the field and may have functional authority at that time. 5

21 length of Finance and Accounting 1040 Credit/Collections Manager Plans, directs, coordinates and monitors credit and collections activities in accordance with the organization s policies. Supervises staff for this purpose. May evaluate and make recommendations for improving credit and collections policies and procedures Tax Manager Coordinates and monitors the organization s taxation program. Ensures compliance with applicable local, national and foreign legislation. Develops procedures for preparing income tax returns and related reports. Provides liaison as required with external resources in his or her area of expertise Internal Auditor Ensures compliance with accounting standards and procedures and establishes internal controls. Analyzes the organization s functions, departments or divisions and provides evaluations of internal controls, structures or systems. Reviews irregularities and recommends corrective measures Accountant Develops and maintains a general accounting system or combination of systems. Records transactions related to assets, liabilities and various financial operations. Prepares profit and loss statements and periodic balance sheets. Maintains records of cash inflows and outflows and prepares cash flow statements. May prepare tax returns as well as federal and provincial reports Financial Analyst Conducts and interprets internal or external financial analyses, particularly in terms of return on invested capital, return on assets or operating profitability. Makes financial forecasts and liaises with various internal and external stakeholders in his or her area of expertise. May also evaluate trends and make recommendations with respect to investment or financing. Technical/Clerical 1045 Cost Analyst Performs tasks related to cost accounting for products or services. Detects unusual costs, evaluates the real costs with regards to the establishment of standard costs. Is involved in pricing and budget preparation. May recommend changes to costing methods Bookkeeper Keeps the financial records up to date and balances various accounts using manual or computerized bookkeeping systems. Transcribes journal entries, does the bank reconciliation and trial balance, keeps the general ledger and helps with the preparation of financial statements Audit Clerk Performs comprehensive financial audits or spot checks by reviewing various internal accounting records. Detects deviations from established standards, policies, processes and internal controls. Performs various general office tasks in his or her area of expertise Accounts Receivable Clerk Processes credit requests and checks clients credit references and other information. May recommend changes to existing credit limits based on the payment experience for the applicant. Submits complex cases to the credit manager. Maintains credit transaction and payment records. Communicates with clients who are in default. May defer due dates on some overdue accounts. 6

22 length of Finance and Accounting Technical/Clerical 1049 Accounts Payable Clerk Processes suppliers invoices for payment in accordance with customers purchase orders and any administrative costs incurred, such as delivery, etc. Checks that invoices are consistent with the terms and conditions of the purchase. May ask suppliers to make corrections, if required. Marketing and Sales Executives 2050 Top Marketing and Sales Executive E: High More than 15 years Plans, coordinates, directs and monitors sales and marketing strategies and activities within a large organization. Sees to the implementation of the chosen strategies. Analyzes sales results and market conditions and defines targets. Assigns and sometimes performs market research and analyzes the results. Ensures that the company maintains positive relations with clients and participates in major events. Supervises middle managers, first level executives or key account representatives. Middle Management 2051 Marketing and Sales Director Plans, coordinates, directs and monitors sales and marketing strategies and activities within a small or medium sized organization. Sees to the implementation of the chosen strategies. Analyses sales results and market conditions, and is involved in establishing targets. Assigns and sometimes performs market research and analyzes the results. Ensures that the company maintains positive relations with clients and participates in major events. Supervises first level executives or sales and marketing staff Marketing and Sales Manager Plans, coordinates, directs and monitors the sales activities of a team of representatives, tracks results and helps to set sales targets. Leads market research and analyzes the results. May issue recommendations with respect to marketing strategy. Sales Executives 2053 Top Sales Executive E: High More than 15 years Plans, coordinates, directs and monitors sales strategies and activities in a large organization. Sees to the implementation of the chosen strategies. Analyzes sales results and market conditions, and defines targets. Is involved in marketing and promotional activities. Ensures that the company maintains positive relations with clients and participates in major events. Supervises middle managers, first level executives or key account representatives. Middle Management 2054 Sales Director Plans, coordinates, directs and monitors sales strategies and activities in a small or medium sized organization. Sees to the implementation of chosen strategies. Analyzes sales results and market conditions; helps to set targets. Assigns and sometimes performs market research and analyzes the results. Ensures that the company maintains positive relations with clients and participates in major events. Supervises first level executives and sales staff. 7

23 length of Marketing and Sales Sales Middle Management 2055 Sales Manager Plans, coordinates, directs and monitors the sales activities of a team of representatives, measures the results obtained and helps to set sales targets. Trains representatives. Participates in the recruitment of new representatives and provides for their. May issue recommendations with respect to marketing strategy. May perform the duties of a representative Sales Training Manager Analyzes representatives requirements and makes recommendations. Develops programs for the sales or customer service teams. Ensures that existing programs are kept up to date with new developments in best practices. May be involved in the recruitment of sales personnel Internal Sales Manager Directs and coordinates the processing of purchase orders. Supervises the activities of internal sales personnel. Maintains records and retains documentation related to purchase orders. Provides certain kinds of liaison between clients, the sales team, the manufacturing team and the finance team on issues to do with the provision of goods or services, prices, scheduling or shipping. Prepares internal sales reports Retail Store Manager Directs and coordinates all the activities of a retail business. Manages the establishment s staff in accordance with the policies in force, manages inventories and prepares sales reports. May respond to customer requests and sell goods; must resolve service issues. May have to communicate with various service providers (building, security, etc.) 2059 Key Accounts Representative Evaluates business opportunities with respect to current customers and key prospects. Helps to establish marketing strategies. Evaluates market trends and competitor offerings. Enters into commercial agreements and is involved in contract management. Develops and maintains long term business relations. Participates in special events and may make public presentations Technical Sales Representative Evaluates business opportunities with respect to current customers and prospects. Has expert knowledge of the technical components of products or services offered and is able to explain them. Develops and gives presentations for this purpose. Solicits and closes sales; is involved in contract management. Advises clients on products and services suited to their needs. Technical/Clerical 2061 Sales Representative Evaluates business opportunities with respect to current customers and prospects, and offers them products using the promotional material provided. May be involved in preparing and giving presentations during trade fairs and corporate events. Solicits and closes transactions to reach sales targets. Provides customers with advice and information about various transaction details such as deliveries, guarantees etc. 8

24 length of Marketing and Sales Sales Technical/Clerical 2062 Sales Administration Coordinator Coordinates the administrative activities of the sales department. Plans and organizes priorities. Functions as liaison between the team of representatives and internal operations. Designs and develops proposals, generates reports on sales, expense account management and commission calculation Sales Clerk/Associate Closes and may solicit sales transactions in a commercial establishment. Answers clients questions about products, deliveries and guarantees, and helps them to make choices. May operate a cash register and manage exchanges and returns. Helps to keep displays and stands in good order. Monitors inventory and reports shortages Telemarketer Closes phone sales transactions. Answers clients questions about products, deliveries and guarantees; helps them to make choices. Checks on product availability. Records sales, exchanges and returns using a transaction management system. Processes client invoicing information and maintains call logs Order Desk Clerk Up to 6 months Receives customer orders by telephone, e mail or internal communication and processes them using the transaction management system. Provides liaison with shipping for delivery management. Sees to invoicing, maintains order logs and completes any associated documentation. May have to respond to requests for information in accordance with the applicable policies and procedures Marketing Executives 2066 Top Marketing Executive E: High More than 15 years Plans, manages and monitors market research activities and the ongoing analysis of past and foreseeable market trends in a large organization. Evaluates external factors that may have an impact on the development or foreseeable evolution of products, services or brands. Develops, makes recommendations and oversees the implementation of short or long term marketing strategies. Manages promotional activities, including advertising. Middle Management 2067 Marketing Director Plans, manages, coordinates and monitors market research activities and the ongoing analysis of past and foreseeable market trends in a small or medium sized organization. Evaluates external factors that may have an impact on the development or foreseeable evolution of products, services or brands. Develops, makes recommendations and oversees the implementation of short or long term marketing strategies. Manages promotional activities, including advertising. 9

25 length of Marketing and Sales Marketing 2068 Marketing Manager Coordinates and manages the activities of a marketing team in a large organization. Ensures the development and execution of market research. Makes recommendations with respect to marketing strategy, notably concerning product features, packaging or pricing. Develops and makes recommendations with respect to advertising strategies and ensures that they are implemented Marketing/Advertising/Commercial Research Analyst Conducts market research to support the organization s marketing strategy. Provides liaison between the organization and certain external suppliers of advertising and market research. Gathers, analyzes and interprets data on socioeconomic trends, habits, tastes and purchasing preferences. Defines indicators for evaluating past and foreseeable market trends as well as the competition s activities and achievements Technical/Product Specialist Provides technical assistance to various departments within the organization and to customers. Consolidates, elaborates and ensures the appropriate distribution of product technical information. Assesses the technical aspects of problems experienced by customers and provides solutions. Helps to establish recommendations to reduce the frequency of recurring technical problems so as to improve organizational productivity and customer satisfaction. Technical/Clerical 2071 Merchandiser Performs a variety of physical and clerical tasks related to promotional activities, in particular for setting up displays or stands, both within the organization and on customer premises. Helps to move products and promotional material for special events. Customer Service Middle Management 2072 Customer Service Director Plans, manages, coordinates and monitors customer service strategies, policies and procedures in a large organization. Ensures that the organization complies with consumer protection legislation. Ensures that customers receive appropriate after sales service, and monitors complaint and claim processing. Makes recommendations for corrective measures with respect to customer service and helps to implement them. Manages a customer service team including at least one first level executive Customer Service Manager Plans, manages, coordinates and monitors customer service strategies, policies and procedures in a small or medium sized organization. Ensures that the organization complies with consumer protection legislation. Ensures that customers receive appropriate after sales service, and monitors complaint and claim processing. Makes recommendations for corrective measures with respect to customer service and helps to implement them. Supervises the members of a customer service team. 10

26 length of Marketing and Sales Customer Service Technical/Clerical 2074 Customer Service Representative Responds to calls from customers who have complaints or who need information about products, services or guarantees. Makes sure that complaints are followed up and tries to maintain positive relations with customers. Examines problems to determine if corrective measures are possible and sees to the implementation of such measures, depending on the circumstances. Provides customers with information about customer service policies and procedures. Maintains records of calls and follow up actions Customer Service Clerk Applies after sales service policies and procedures at a counter, over the phone or by . Processes service requests and completes the file for the client in question. Maintains positive relations with customers and may be a first line respondent for complaint processing. Keeps customer service records. Operations/Production Production Executives 3076 Top Manufacturing/Operations Executive (Non COO) E: High More than 15 years Plans, manages, coordinates and monitors all manufacturing/operations policies, procedures and activities in a large organization. Determines annual or long term operational and efficiency objectives. Participates in strategic decision making with respect to investments, facilities, procurement and general administration. Middle Management 3077 Plant Director E: High Up to 15 years Plans, manages, coordinates and monitors the effective use of production/operational facilities, equipment and staff. Sets objectives for production, operations, efficiency and quality. Helps with procurement management. Measures performance compared to the target standards. May be involved in negotiating collective agreements 3078 Production Director Up to 15 years Plans, manages and monitors production in a manufacturing unit. Manages the production budget, oversees production planning and ensures that assembly or processing operations are well managed. Helps with or participates in activities related to quality control, maintenance or continuous improvement. Prepares production reports and recommends changes, if needed Production Foreman Supervises a production or operations team and optimizes the work environment in accordance with current policies and procedures. Ensures that production objectives are met. Measures performance and manages deviations from standards. Participates in planning activities. Facilitates cooperation within and among work teams. In a unionized environment, sees that the collective agreement is applied within his or her field of expertise. 11