How Microsoft is Embracing Digital Transformation in Procurement

Transcription

1 How Microsoft is Embracing Digital Transformation in Procurement Microsoft Philip Wood Director sig.org/summit

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3 Today

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5 Microsoft Factoids.. More than 1.2 billion people use Microsoft Office in 140 countries and 107 languages around the world. 246 million people with sight loss face daily challenges getting around. Microsoft is developing technology to help change that. Source: Microsoft Microsoft donates an average of $2.6 million in software each day to more than 86,000 nonprofits around the world. Skype users make up to 3 billion minutes of calls each day. Eighty percent of the Fortune 500 is on the Microsoft Cloud.

6 Microsoft a little about us Stewards of the Microsoft Procurement business Simplifying the Experience Digital Transformation

7 Microsoft Procurement by the numbers / K+ 30K+ $21B+ 14%

8 Microsoft Procurement Core Priorities Creating Business Value Strategic Sourcing Supplier Relationship Management User Experience

9 Microsoft Procurement Global Services Operational Solutions and Simplified Stakeholder Experience Quality & Supplier Programs Strategic Sourcing And Operations Communications and Program Management Business Engagement

10 Microsoft a little about us Walking in the customers shoes Microsoft Procurement Digital Transformation

11 Simplifying Procurement: We had to do it. Here s the truth about our procurement process Title Title Title Title Buying Channels Most with a unique brand Different Tools With over 3M configuration combinations Corporate Policies 100 s at the country level Hour /year To open requisitions Requisition Checks Manual

12 .And we put the customer first. Areas of focus to drive simplification Title Title Title Title Content is King ensure content is useful, useable and drives impact Policy Vision simple, crystal clear policies User Experience understand and anticipate customer needs Tell the Right Story drive clarity and continuity in our message to users In Data we Trust use data/metrics to illuminate potential problems.

13 ProcureWeb: Single Entry to Procurement at Microsoft ProcureWeb Help Getting started Buy services Buy goods Suppliers Contracts Payments Tracking Travel Employee discounts LEARN MORE Contact us Site feedback Privacy statement 2017 Microsoft

14 Simplified experience We re continually making things better Tell us what you think Rate your PO experience Send a smile or a frown 24 hour interactive help One view of the PO form Tell us what you know Start chat with 1 click Available all throughout MyOrder A buyer will help with the rest Dedicated buyers are available to help

15 Microsoft a little about us Doing more Microsoft Procurement with technology Simplifying the Experience

16 For businesses to survive and thrive in this new era, they must embrace digital transformation. Satya Nadella, April, 2016 Microsoft Digital Transformation Automating core business processes, showcasing MS products & technology Microsoft Confidential Microsoft Digital Transformation

17 Vision: Delivering seamless experiences through business process automation that showcase Microsoft products and technology Engage our users Empower our employees Optimize our operations Transform end-to-end Procurement Experience by helping users to make it easy to attract, learn about, engage and buy online via digital technologies. ProcureWeb MS Travel Microsoft.com Supplier Marketplace ProcureHelp Drive transformation by providing the data, insights, and training to enable employees to make decisions at the speed of business. Power BI visualization Deep data analytics Machine Learning Mobility Optimize our operations across Procurement in the areas of Sourcing, Compliance, and Supplier Management. Deliver technology infrastructure, datadriven systems and platform solutions. ProcureHelp Dynamics CRM Supplier Marketplace SRM Platform Azure/SaaS Integration Key Scenarios Buying Supplier Management Key Scenarios Procurement Insights & Decision Making Key Scenarios Compliance Sourcing Supplier Management PREDICT what customers want BRIDGE physical & digital experiences ENGAGE throughout the path to purchase PROFIT from optimized engagement EQUIP your teams to handle daily activities OPTIMIZE labor & staff productivity SHARE insights and foster collaboration DELIGHT with excellent customer service PREDICT demand and optimize supplier base STREAMLINE business processes & commerce MODERNIZE for a seamless Experience PROTECT business, customer & employee data

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19 Thoughts To Leave You With User First De-clutter your experience Leverage the power of data

20 Q&A

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23 Evaluation How-to: Why? How? Your feedback drives SIG Event content By signing and submitting your evaluation, you are automatically entered into a prize drawing From the App 1. Select Schedule 2. Select Schedule by Day 3. Select Day 4. Select Session S03 5. Scroll to Session Survey COMPLETE & SUBMIT EVAL

24 Session #3 How Microsoft is Embracing Digital Transformation in Procurement Microsoft Philip Wood Download the App: sig.org/app Tweet: #SIGfall17

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