Your One Stop, Omnichannel Payments Solution Partner Solution Guide

Transcription

1 Solution Guide Your One Stop, Omnichannel Payments Solution Partner

2 Switching 01 ReconAssist 03 Online Payments 05 Mobility Solutions 09 Universal Payment Gateway (UPG) 13 Money Transfers 23 VAS, Issuing & E-Wallets 25 About Ecentric 27

3 Switching P2PE point to point encryption First & only certified decryption provider in SA Features Postilion based Active-active - geographically separated Dual acquirer (all banks) Full redundancy Fully compliant (PCI, EMV, P2PE, ISAE3000) Listed P2PE solution provider Closely coupled with Ecentric s ReconAssist (RA+) Multiple payment types including mobile wallets and contactless payments Fully managed 24 x 7 x 365 service Processing in more than near 17 African countries 100% Uptime The uniqueness of the Ecentric Switching Service The Ecentric Switching Service links all your customer channels to the issuers and acquirers for payment and VAS services including instore and online. Ecentric is unique in that it is established as a leading payments service provider to major South African retailers in both South Africa and their expansion into Sub-Saharan Africa. Our switching service includes the implementation and certification of new pin pads, payment types, VAS types and acquirers, all supported by a unique transaction reconciliation engine, ReconAssist. Switching 02

4 ReconAssist A single solution for all checks and balances between systems required for financial certainty and internal audit compliance. Reconciliation is prepared and processed overnight for store and back office staff to perform their daily audit functions, confirming all transactions are accurately processed and settled by 3rd parties. Features Fast, accurate exception management ensures reduced costs Minimal training required Customer enhancements available on request All banks and major VAS suppliers reconciled Highlights exceptions to administrators for investigation and rectification Calculates principle amounts, fees and commissions with automated settlement with service providers Integrates into the General Ledger for automated postings of transactions, corrections, calculations and adjustments The uniqueness of Ecentric s ReconAssist TM ReconAssist TM is purpose built for Tier 1 retailers and accounts for all financial transactions at a line-item level as opposed to a summary level. Fully featured, easy to use and easily implementable into a retail environment, it is secure, provides the specific reports required and enables faster period closure. Once implemented it ultimately helps provide the financial certainty that the business requires. Transaction Types Our market leading, single platform enterprise reconciliation solution provides end-to-end automated reconciliation to businesses, recording and accounting for all omnichannel transactions processed. Bank Cards Cash Recon Value-added Services Prepaid, Financial Services & Bill Payments Corporate Payments Mobile Payments Bank Statements In-house Cards Charge Cards & Gift Cards ReconAssist TM 04

5 Features Online Payments Cards Debit Credit Store Instant EFT QR Codes Snapscan Add Card: Recurring card payments Loyalty & Rewards SMS / Payments Mobile Payments Call Centre Payments Multiple payment methods including Card, Masterpass, SnapScan, Instant EFT Enable payments in your native or hybrid app Multi-banked including Standard Bank, Absa, Nedbank and FNB De-scoping PCI DSS Different integration options including API s and hosted solutions Tokenisation and 1-click payment functionality to reduce cart abandonment and improve user experience Customisable pages to build your own payment page Enable recurring card collections Electronic bill presentment and payment (EBPP) Shopping cart plugins, e.g. Magento Quick & easy customer sign-up Exceptional after sales service team Fraud detection and prevention Secure vault for tokenisation Ecentric s online payment gateway provides a convenient and secure platform to accept payments through various online channels, including mobile apps, shopping carts and call centres. Online Payments is available as a standalone product or as part of Ecentric s Universal Payment Gateway (UPG) which provides additional services including scheduling, routing and notification....payment Types Online Payments 06

6 Plastic Virtual Plastic Debit Cards Wallets Mobile Supported payment types Payment types we are looking into Online Payments Online Payments 08

7 Mobility Solutions The Blade A custom-built, dedicated mobile POS & queue busting device running on the Android operating system. The Pebble A secure, EMV and PCI compliant card reader. The Pebble connects to the Blade via the audio jack. The Blade and Pebble are integrated but remain separate components, thereby ensuring the security compliance of the Payment Pebble component is not compromised. Key Features Screen Memory 5" High density Multi-touch capability 280 x 760 resolution 1GB RAM 16GB ROM storage Optional internal TF card up to 32GB Optional Charging cradle Clip-in bar-code scanner Fast processor and fast graphics processor Internal USB used for Pebble communications instead of audio jack External USB for device charging Front (2Mp) and rear (8Mp) camera with rear flash High capacity battery suitable for busy retail environments Optimised Bluetooth and Wi-Fi capability The Thumbzup Payment Device Android 6, able to run any Android business app A combination mobile point of sale (POS) device, payment device and queue busting device consisting of two components, The Blade & The Pebble...Accepted Card & Payment Types Mobility Solutions 10

8 How it works Payment Pebble V2 Accepted Card & Payment Types Chip & PIN Chip & signature Mag & PIN Mag & signature Tap-and-go (contactless) cards Contactless devices Apple iphones & watches Samsung Pay Android Pay phones The uniqueness of The Thumbzup Payment Device powered by Ecentric Payment Systems The Thumbzup payment device has been built for enterprise businesses and is therefore extremely hardy, however it is applicable for a business of any size and type. It is a platform for running business specific applications as opposed to being just a payment device, while requiring no further certification to run new or updated applications. Business owners and management are able to innovate and adapt their POS and payment technology to their own business needs, including integration with in-store back-office systems. It is a single unit with a super-fast, built-in retail-optimised barcode scanner which is easily replaced if damaged. Tap & Go Payment Pebble 2: takes all usual cards + contactless cards and devices such as Apple Pay. See it Bright backlit colour screen makes the Pebble screen clearly visible day and night. Enterprise mobility platform Run any Android enterprise app such as stock take, restaurant orders, etc. Integrate payment in real time into your workflow without additional security requirements. Multiple tender types for payments Whether you want to take cards or QR codes such as Zapper. Payment Pebble V.2 Secure & certified Fully EMV and PCI certified secure cryptographic device ensures that all cardholder information is handled securely. Payment Blade V.2 Separation of duties Separation of the secure and the non-secure components means that applications can run on the Payment Blade without needing any recertification. Any business app can thus be run on the Android component of the Payment Blade. Scan it Clip-in 1D & 2D bar-code scanner Snap it Front and rear facing cameras 11 Mobility Solutions Mobility Solutions 12

9 Universal Payment Gateway (UPG) We offer two models: Direct Model All payments are made from your bank account and collections are settled directly into your bank account. Aggregation Model All payments are made from and all collections settled directly into the aggregator account (yours or Ecentric s). We provide: A sub-ledger to accurately track monies, fees & commission An advanced vetting service to validate new merchants A merchant management system The uniqueness of Ecentric s UPG The advanced and market leading core engine simplifies and enables flexibility for the merchant to process payments and collections though multiple channels. From large enterprises to small businesses, all the services are available through a single service provider, Ecentric s Universal Payment Gateway, with reconciliation and reporting available through a consolidated web portal and client services provided by a single support desk. An easy, secure service for businesses to allow customers and suppliers to do collections and payments. A powerful notification, routing and scheduling engine consolidates and orchestrates all services through a single provider. Secure access, audit and control are all incorporated into our UPG, utilising best international practice and leading industry standards....services Offered UPG 14

10 Services Offered The Core Engine is the orchestrator of the Universal Payment Gateway, knitting together the various services and components. Collections An industry compliant service to intelligently manage the collection of monies from customers to improve cash flow, minimise disputes and optimise future collections. Intelligent collections incorporates the moving of a customer from standard debit order to NAEDO, bulking of multiple accounts into one payment, delaying settlement to minimise risk and charge backs and making it easy for a customer to move from debit order to recurring credit card payment and tracking customer collection behavior to improve decision making on future collection processing. Features Debit orders / direct debits Recurring credit card collections Collections scheduling engine Authenticated collections Electronic mandate management Mandate authentication at POS Optimised collections, e.g., converting unpaids to Naedo Intelligent unpaids management Bulking of instructions Improved strike dates Tracking and forecasting customer behaviour Aggregator management Delayed settlement...online Payments 15 UPG UPG 16

11 Online Payments The UPG provides a convenient and secure platform to accept payments through various online channels. Traditionally customers make payments on web sites using credit card. The UPG extends the offering to include many new payment methods and channels, including bank account EFT s, mobile phone payments and secure call centre transacting. Customer sign-up is quick and easy and the service is supported by our exceptional after-sales service team. Supported payment types Plastic Virtual Plastic Debit Cards Wallets Mobile The online payment service is also available outside of the UPG (see page 5). Features Debit and credit card acceptance online Amex with SafeKey and Diners with ProtectBuy QR code acceptance online, including Snapscan & Zapper Add card for recurring credit card payments Store card acceptances online Loyalty and rewards payments (e.g. ebucks, Discovery Miles, ucount) Mobile payments online Instant EFT, including SID, eft secure Call centre payments Fraud detection and prevention Secure vault for tokenisation Dynamic currency conversion (DCC) Electronic bill presentment and 1click payment Customised payment pages according to corporate identity Multiple shopping carts, e.g. WOO Commerce, Shopify, Magento Integration into preferred legacy systems and service providers Multi-banked De-scoping PCI DSS Multiple integration points (including API & Ecentric s hosted payment page) Payment types we are looking into......payments 17 UPG UPG 18

12 Payments A payment platform enabling outgoing payments to suppliers, staff and customers. Payments are processed to any destination account, wallets service provider, bank, money transfer, voucher platform and card scheme. Features Single API for all business systems providing a secure channel for data transport Processing to all major banks Reduced payment errors and fraud using tokenised and audited creditor profiles Bulk pay creditors to save on transaction fees Multiple ledgers Ensure correct destination credentials before processing using account verification services (AVS) and Check Digit Verification (CDV) Match payments received and processed to bank statement debits and credit payments Upload supplier invoices and payroll data for audit and control Configure authorised personnel for payment capture and release Automate payment flows for non-repudiation Real time payment to staff irrespective of bank account Treasury management Customer refunds Multi format payments, e.g. SWIFT, IFX, ISO20022 Recurring payments scheduling Recurring payments to suppliers Bank Statement Imports & Processing The consolidation of all bank statement transactions into a single, standardised view. By validating and categorising each transaction the UPG prepares the information for exception processing and automated posting to your General Ledger. All your financial transactions pass through multiple bank accounts at various banks. The Ecentric Universal Payments Gateway takes care of the complexity of processing bank statements through the consolidation of all statement transactions into a single, standardised view. By validating and categorising each transaction it prepares the information for exception processing and automated posting to the General Ledger. Features Import & consolidate bank statements from any bank in any format Group statement entries across banks & transaction type into meaningful categories Identify the source of all debits & credits Enrich statement entries with supplementary information Manage queries electronically Reconcile statement entries to source including bulk items Calculate expected fees & charges Standardised General Ledger postings Apply configurable rules based exception management Validate debtor & creditor references Allocate unique identifiers to statement entries Introduce audit controls for release of exception or mismatched items Manage net working capital across multiple accounts for improved cash flow management across accounts Link detail payment files to bank statement entries Identify transactions with limited information causing un-reconcilable exceptions Reporting of unexpected transaction codes, bank accounts and debtor and creditor references Calculate bank charges against configured pricing tables...call Centre Payments 19 UPG UPG 20

13 Call Centre Payments An end-to-end, PCI compliant call centre payment service. This easy to use, agent-assisted solution never exposes card details and contributes to reduced abandonment rates. Features PCI compliant, MOTO solution that halves abandonment rates Secure, agent assisted payments Card details are always masked to the agent A secure card payment service seamlessly integrates with your telephony system Includes push-pay for secure links to online payment services Mandates We enable electronic mandates for your customers which reduces unpaids debts and disputes while providing collector assurance. The UPG provides access to electronic mandates which can be presented to your customers on any device. The mandate can be sent via a link where they can review the conditions of the agreement and electronically sign it off. Mandates are stored on our database for retrieval by your employees allowing them to retrieve and review mandates or make amendments to them. Features and Benefits Electronic acceptance on any device (computer, tablet or smartphone) Fully customisable - include your own terms and conditions Include card and account number tokenisation to be used for repeat collections Sensitive data is stored in our secure TokenVault CDV checking and Account Holder Verification Pre-population with your customer information before forwarding on to them Storage and backup of your customers mandates which are easily recalled to view Audit trail of mandates from receipt to acceptance * Namibia and Botswana may not have all features available as in South Africa DebiCheck We provide access to new legislative DebiCheck collection type which enables customers to electronically authenticate mandates upfront, reducing disputes and potentially fraudulent collections from your customers account. The requirement to authenticate debit orders processed through the Early Processing Window is a policy decision, made in 2013, by the South African Reserve Bank (SARB) and needs to be adhered to by banks and companies who wish to collect money in this way. Through the UPG, you will have access to this new DebiCheck collection type. This service of the UPG enables you to manage the collection process by having your members approve mandates electronically before a collection run which will improve your collections success and reduce disputes. Features and Benefits Electronic acceptance of mandates upfront before collections Reduction in unpaid and disputed debit orders by members Mandate acceptance at all participating banks Support of all mandate initiation types Electronic Bill Presentment & Payment The Ecentric Universal Payments Gateway presents your bills electronically to your customers for easy initiation of payment using the gateway, participating banks, retailers and wallet providers. The service ensures the correct amount is paid to the correct biller with the correct reference every time. There are two services, Quicklinks and Bill Aggregation. Features and Benefits The service ensures the correct amount is paid to the correct biller with the correct reference every time Easy payment via secure and sms link Additional channels include Standard Bank s MyBills Multiple payment methods, including card, EFT, wallets and rewards Repeat payments made easy thorough secure storage of card details Real time notification of payments into debtor systems Electronic receipting 21 UPG UPG 22

14 How it works Money Transfers The sender notifies the intended receiver with a voucher number & PIN. SHOP The receiver can then immediately redeem the cash at their preferred cash outlet. Features Proven in the market for more than ten years High levels of security & trust developed Certified system compliance - domestic & cross border Minimal support required, in store & at help desks Integration with cash cards or wallets for customer preferred cash-out options Postilion and web service integration options available Minimal implementation and maintenance investment Easy access to all reports required by store and back-office staff A service easily understood by cash-based customers High adoption rates and reuse by customers Sponsoring bank of your choice Voucher number and PIN selection options available Choice of system generated SMSes to be sent to the sender or receiver The uniqueness of Ecentric s cash to cash Money Transfers A proven counter-to-counter money transfer service for retailers, allowing consumers to send cash to any beneficiary using their preferred channel. Businesses can send to multiple selected receivers. The service is available in multiple domestic markets in Southern Africa and cross border. A proven, counter-to-counter money transfer service for retailers, increasingly available in Africa and designed for merchant environments (retail stores). Flexible configuration options satisfy reatailer specific requirements and are available to be supported by the retailer s bank of choice. The service is extendable to allow for sending and receiving through additional channels such as wallets, accounts, mobile phones and ATMs. Money Transfers 24

15 VAS, Issuing & E-Wallets ReconAssist Support Irrespective of the VAS supplier, we will include support in our unique transaction reconciliation engine, ReconAssist. Services Airtime: Vending of electronic airtime vouchers from any service provider or through the Ecentric airtime host. Electricity: Vending of electricity vouchers from any external service provider. Bill Payments: Receipt and settlement of bill payments at point of sale directly to billers or through aggregators. Money Transfers: Sending and receiving cash domestically and across borders. Card Issuing: Instore issuing of branded and non-branded cards for loyalty, gift cards and instore cards, in open and closed loop environments. Card Issuing: Instore issuing of branded and non-branded cards for loyalty, gift cards and instore cards, in open and closed loop environments. Ticketing: Vending through aggregators of electronic tickets for events and travel. Wallets: Consumers are requiring access to a store of value on their mobile phones, often referred to as a wallet. Our service offers a virtual store of value on your mobile app through a branded wallet. Ecentric provides access to a range of VAS services through the Postilion and our Universal Payments Framework, where we are either the issuing service or we connect to the preferred host. The uniqueness of Ecentric s cash to cash Money Transfers Ecentric will switch any VAS transaction to the retailer s established and preferred supplier. ReconAssist allows the retailer to reconcile all of these VAS transactions at a transaction level, including daily settlement, principle amounts, fees and commissions. VAS, Issuing & E-Wallets 26

16 Your one stop, omnichannel payments solution partner Founded in 1998 Our Solutions Switching Why us? We are leaders in payment compliance and security and offer a comprehensive experience as well as expertise across the payments landscape in SA. We handle all the one-to-many payment relationships A leading, integrated reconciliation product, ReconAssist TM ReconAssist TM Online Payments Mobility Solutions Universal Payment Gateway Over 3 billion transactions reconciled Over 2 billion transactions switched Over R500 billion processed Over tills connected Money Transfers VAS, Issuing & E-Wallets AFRICA switching capability near 100% uptime 3 Data Centres Our Clients 27 About Ecentric About Ecentric 28