Traveler Information Systems
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1 Trapeze Traveler Information Systems
2 Traveler Information Suite Overview Call Centers Automate information retrieval & provide exceptional customer service. Web-Based Solutions Enable travelers to access trip plans, schedules and more on their PC, cell phone or other mobile device. Automated Telephone Solutions Offer interactive voice response (IVR) technology 24/7 Real-Time Information Integrated vehicle location technology (AVL) provides real-time updates. Regional Traveler Information Increase ridership & improve mobility in your region. Integrated Transit Systems Trip planning can reduce the cost of providing ADA & paratransit services. INFO-Agent INFO-WEB INFO-Mobile iphone SMS / INFO-IVR INFO-Publish COM PASS-WEB PASS-IVR Bus Stop Manager TransitNOW
3 INFO-Web Web based schedule information Core features Trip planning Schedule lookup / next buses Bus stop information Bulletins & announcements Google map integration Real time display
4 INFO-Web INFO-Web enhancements allow us to Keep up with your current marketing standards Help provide you with Award Winning Websites What is available? Improved look and feel Google map integration / focus Type ahead functionality ing itineraries Real Time Integration
5 Map Focused User Interface (coming soon.) New map focused layout - Consolidated & simplified input area - Mobile friendly layout
6 INFO Web Schedules & Next Bus Static schedules with Real time status information
7 Real-time Map Display Real-time vehicle information in the browser As a stand alone display (i.e. terminal display) Interactive Web application Incorporated into INFO WEB Core features Google map integration Moving vehicles on the map Select a vehicle to see adherence Show one or many routes at a time Follow a vehicle along the route Show the stops for each of the routes
8 Mobile Applications Access general & schedule based information An extension of INFO WEB Generic Mobile Auto-detects device and browser Support devices with basic configuration Native iphone Use current location Save favorite locations Native Android Recently Released Request Based SMS Next bus times using stop # Support for both & SMS Stop Route 1: 8:40am Short Delay Route 22: 8:45am On Time Route 1: 8:55am Cancelled Route 16: 9:10am On Time New ride guides are available! Copyright 2011 Trapeze Software Inc., its subsidiaries and affiliates. All 7-Mar-12 rights reserved.
9 iphone Copyright 2011 Trapeze Software Inc., its subsidiaries and affiliates. All 7-Mar-12 rights reserved.
10 Android Copyright 2011 Trapeze Software Inc., its subsidiaries and affiliates. All 7-Mar-12 rights reserved.
11 TransitNOW Passenger information portal & alerting service Core features User subscription portal General or schedule based alerts Support for , SMS and Voice Other features Elevator and escalator status Service disruption messages Surveys, anti spam filters Preferred language selection Full web based administrative module
12 INFO-IVR Access schedule information using a standard telephone Core features Next bus times using stop or route # Headway navigation along route or trip Bulletins & announcements Call transfers to other departments Real time bus arrival estimates Here are your schedule times for stop #5418. The current time is 2:33pm. Next bus in 5 minutes to downtown. Following bus in 12 minutes. Third bus at 3:55pm. Thank you for calling.
13 COM Complaint & commendation management application for fixed route & demand response Core features Track, investigate, and respond Agent module for CSRs Web module for self serve passenger access Other features Integrates directly with FX, OPS & PASS escalations, alerts Configurable data types & work flow Autopopulates information based on user and predefined criteria.
14 INFO-Publish Application to automate the production of stop post schedules and printed timetables Core features Extracts stop & schedule data directly from Trapeze FX Places data into standard publishing format Other features Add Public Friendly descriptions and names Comparison utility to update only what is necessary User definable templates
15 INFO Agent Call Center application to help CSR s plan trips, lookup schedule and other static information Core Features Trip Planning Schedule Look-Up / Next Bus Bus Stop Information Remarks / Audiences Real Time data Why Use Agent? More Flexible Than a Web Trip Planner Used for Testing and Data Management
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