Public Service Transformation

Transcription

1 Public Service Transformation From Reform To Transformation: The Constitution of Kenya, 2010 Getting it Right, from the Beginning Emmanuel Lubembe Public Service Transformation Department; Office of the Prime Minister

2 ACHIEVING RESULTS FOR KENYANS To enhance quality of life for Kenyans by transforming public services

3 Public Sector Transformation Strategy Components of the Public Service Transformation Programme (PSTP) are: Service and Transparency; Cooperation and Coordination across Government; Internal Effectiveness and Accountability The 4 levers of Transformation: 1. Policy & Strategy 2. Service Delivery 3. People Competencies 4. Leadership

4 Public Sector Transformation Strategy Thorn Tree Strategy: Comprehensive and Holistic approach to modernizing Government AREAS OF FOCUS Component 1: Service and Openness Timeliness of services Quality Professionalism & Competence Courtesy Component 2: Cooperation & Coordination Vision 2030 flagship projects & priorities Policy coordination & harmonization Component 3: Internal Effectiveness & Accountability Efficient systems, processes & procedures Enabling structures Effective Leadership

5 Refocusing on Vision 2030 From Reform to Transformation

6 TRANSFORMATION IN THE CONTEXT OF NEW CONSTITUTION Getting it Right from the Beginning

7 The New Constitution: Moving into Action Transforming Kenya Programme focus on 4 components I. Implementation of the new Constitution II. Achievement of the Kenya Vision 2030 III. Transforming Public Service Delivery IV. Public-Private Dialogue

8 Component One: Establishing Fit for Purpose Institutions at the national and devolved level I. Legislative reform: enacting enabling legislation II. The Constitution of Kenya, 2010: Moving into Action including related policies and strategies Institutional reform: MDA rationalization including reviewing institutional arrangements and defining a model/blue print for institutions III. Management reform: developing effective and ethical leadership, efficient and effective service delivery systems and component & productive people

9 Component 1: Fit for Purpose Institutions at the National and Devolved Level The Judiciary A fresh start Dr. Willy Mutunga, Chief Justice

10 The Constitution of Kenya, 2010: Moving into Action Component Two: Delivering Vision 2030 Flagship projects & Outcomes I. Achieving Vision 2030 and related MTP targets a) Relentless focus on execution and delivery b) Improve service delivery mechanisms c) Enhance accountability for results integrated performance management d) Improve Government IEC and M&E

11 Component Two: Tranformative Leadership Values & Ethics & Change Management Inculcation of Values & Ethics in the Public Service Supported the Public Service Commission (PSC) in undertaking an exploratory survey (adherance of Public Officers Ethics Act) Values and Ethics Workshops Workshops held for 3 Responsible Commissions (TSC, KACC, PCSC) Civic Dialogue on Transformative Leadership Trained at grass-root level 700 Women and Youth Leaders in pilot Counties of Bungoma and Webuye.

12 Component Two: Synergy in Government functions and Operations Performance Contracting: Review Service Charter Compulsory Fees Time Measurement of v2030 projects

13 Component Two: Communicating the Results: The Enduring Challenges Low awareness levels Resource Capacity gaps Clashing messages Attitude /Mindset Apathy If it bleeds it leads Image of Government

14 Component Two: From Reform to Transformation: Communicating the Results

15 Component Three: Transforming Public Service Delivery - Responding to the needs of the Citizen I. Prioritizing focus to commonly used public II. The Constitution of Kenya, 2010: Moving into Action services Setting service standards on the drivers of service satisfaction a) Outcome; b) Timeliness; c) Knowledge and Competence; d) Courtesy; e) Quality. f) Ease of access (Integrating service delivery: OSS, E-Government, M-Government, Call Centres )

16 Component Three: Responding to Citizens Needs SPEED SIMPLE SEAMLESS SATISFACTION Timeliness Less Red Tape Clustered No Wrong Door Confidence in Government

17 Component Three: Putting Citizens at the Centre Looking from the OUTSIDE IN Confidence in the public service Citizens priorities for improvement Citizens service experiences Accessing services Citizens needs, expectations & perceptions

18 Component Three: E & M Government E-Government ALL MDA s now have interactive websites : 1.Feedback mechanism for Customers 2.Download Forms 3.Information Who are we? What do we do? 4.Job Vacancies Public Servants are also being trained on adoption of Human Rights-Based Approach to in Public Service Delivery

19 The Constitution of Kenya, 2010: Moving into Action Component Four: Structured Stakeholder Engagement The search for a new balance in the role of government: rebalancing the roles of the public sector, the private sector, civil society and citizens. I. Public Private Dialogue (PPD) II. Prime Minister s Round Table (PMRT) III. Public Sector Stakeholder Partnership (PSSP) IV. Stakeholder Input into Policy Formulation

20 Component Four: Enhancing citizen participation Supporting public private dialogue Strengthening public sector stakeholder partnerships Undertake civic engagement initiatives e.g. civic dialogue Spearheading mainstreaming of Human Rights-Based Approaches in public service delivery

21 Component Four: Government Accountability through Public Private Dialogue The Prime Minister round tables with private sector, civil society, youth and on East African Community has provided a forum for Government to account to its key stakeholders

22 Component Four: Sustainable Public Sector Stakeholder Partnerships To date there have been 10 Prime Minister s Round Table (PMRT): 7 Meetings held with Private Sector; 1 Meeting held specific for East African Community Matters; 1 meeting held with the Youth; 1 Meeting held with Civil Society. The meetings have given forth to several policy and implementation initiatives (24 hour port & VAT Bill).

23 Component Four: Prime Minister s Round Table PM with Stakeholders from the Private Sector

24 FROM REFORM TO TRANSFORMATION Results Achieved

25 One Child, One Tree Policy Ruiru Municipal Council Rapid Results Initiative

26 From Reform to Transformation: What Results? OPENNESS AND TRANSPARENCY Ministry of State for Provincial Administration & Internal Security introduced customer care desks at all levels provincial administration and police offices CCN reduced the number of corruption incidences in City Mortuary by increasing revenue by 20% (Kshs.8,955,067.20) in 100 days.

27 From Reform to Transformation: What Results? SERVICE DELIVERY All 130,000 pending birth certificates processed Issued an additional 300,000 certificates Issue birth certificates in 45 working days (Nairobi and Mombasa)

28 Improving Business Environment 28 Companies Registry State Law Office Improved the work environment thus raising the level of staff and customer satisfaction by 80% in 100 days: The Impact on stakeholders was; Reduced time taken to register businesses from 3 weeks to 1 day Refurbished the Companies Registry Reduced backlog of 500,000 Annual Returns and other documents

29 Ministry of Immigration and Registration of Persons Reduced the number of days taken to issue a passport in Nairobi, Kisumu and Mombasa from 30 to 20 days in 100 days To reduce the number of uncollected Identity cards by 50% from 195,479 to 100,368 in the 8 districts hosting Provincial headquarters in 100 days.

30 Cleaning Up Nairobi River State of the River after clean up Traders have been removed from the riparian reserve Sections of the River Cleaned 30

31 Problem Definition

32 Need for Urgent Action 32 RRI Goal Reduce Hawking in Nairobi CBD by 100% in 100 days

33 Results - Pictorials Clean and clear Ronald Ngala and Mfangano streets

34 SUPPLY SIDE Services Provided TRANSFORMATION Services Required DEMAND SIDE

35 We believe in Vision.and Action

36 THE END THANK YOU