The evaluation of E-Government application as an important quality factors. The case of Hellenic Central Public Administration

Transcription

1 The evaluation of E-Government application as an important quality factors. The case of Hellenic Central Public Administration 1

2 The evaluation of E-Government application as an important quality factors. The case of Hellenic Central Public Administration Drosos Dimitrios - Dionyssios Giannakopoulos Graduate Technological Education Institute of Piraeus, Department of Business Administration, Management Information System Laboratory 250 Thivon Ave , Aigaleo, Athens, Greece. E mail: drososd@teipir.gr 2

3 1) Introduction EURO XX 20 th EUROPEAN CONFERENCE CONTENTS 2) The Methodological Frame of the Research 3) Analysis of the Research Results. 4) Conclusions 5) Future Directions 3

4 INDRODUCTION 4

5 Lieber (2000) defines e-government as:... implementing cost-effective models for citizens, industry, federal employees, and other stakeholders to conduct business transactions online. This concept integrates strategy, process, organisation and technology. Turban et all (2002) suggest that e-government encompasses applications of various technologies:... to provide citizens with more convenient access to government information and services; and to provide delivery of public services to citizens, business partners and suppliers, and those working in the government sector. 5

6 Wimmer (2002) based on Lenk (2001) presents a four-stage breakdown of the levels of government service that may be delivered electronically: 1. Simple what-is, what-is-required and where to go information on the service; 2. Possibility to contact people and to get further information (communication); 3. Downloading and handing in forms for applications of public services (interaction or contracting); 4. Handling a complete service (transaction). 6

7 According to the international bibliography, the development expenditure of a successful model of Electronic Government is based upon four levels. Particularly: 1st Level: Publication of the texts and the information packages of Public Administration. 2nd Level: Interaction, information sharing with the citizens by electronic means ( , fax, FAQS, e.t.c. ). 3rd Level: Transactions, giving the opportunity of electronic filling of applications, elaboration and payment. 4th Level: Combination of Services, citizens service coming from centers which provide unity of services concerning different levels and sections of the Public Administration. 7

8 ELECTRONIC GOVERNMENT POLICY IN GREECE The implementation of the operational program KLISTHENIS (January 1995) constituted the first step of E Government policy in Greece. 1. TAXIS project for the development of electronic tax services and the pilot project 2. SYZEYXIS for the creation of a electronic national public administrative network. 8

9 ELECTRONIC GOVERNMENT POLICY IN GREECE The second step began in 1999 with the publication of the White Book Greece in the Information Society, Strategy and Actions, a globally strategy with actions in multiple sectors of economic and social activities. The second stage of the Electronic Government included the development of the network places of the ministries, their general secretariats and of some public services. 9

10 THE METHODOLOGICAL FRAME OF THE RESEARCH 10

11 AIM OF THE RESEARCH The basic aim of the research that is carried out is the evaluation of E Government services that are offered within the framework of the Greek State, as well as the determination of essential conclusions concerning their existing and future development as well. 11

12 STAGES OF THE RESEARCH Preliminary Analysis: Within the framework of this stage, the purposes of the evaluation research were determined, as well as the criteria which are going to be used for the evaluation. Realization of the research: The next stage includes the evaluation E Government application. Results Conclusions: The last stage of the research includes the analysis working out of the elements as well as coming to the appropriate final conclusions. 12

13 ANALYSIS OF THE RESEARCH RESULTS 13

14 DATA PROCESS METHOD S The data process base on a Decision Support System named MINORA (Multicriteria Interactive Ordinal Regression Analysis). MINORA is a computerized trial error process allowing the decision maker to detect any possible inconsistency between his subjective ranking and the estimated additive utility. Full consistency is achieved when the maximum utility corresponds to the top of the ranking and falls progressivelly towards its tail. 14

15 DATA PROCESS METHOD S 15

16 DATA PROCESS METHOD S The Case Criteria Alternatives Ranking of the reference set 16

17 DATA PROCESS METHOD S Marginal Utilities and Criteria Weights Global Utilities 17

18 HELLENIC MINISTRIES Ministry of Rural Development & Food Ministry of Development Ministry of Employment & Social Protection Ministry of Public Order Ministry of Justice Ministry of National Defense Ministry of National Education & Religious Affairs Ministry of Mercantile Marine Ministry of Foreign Affairs Ministry of Macedonia Thrace Ministry of Transportation - Communication Ministry of Economy & Finance Ministry for the Environment Physical, Planning and Public Works Ministry of Culture Ministry of Press Mass Media Ministry of Sports Ministry of Aegean Ministry of Health & Welfare Ministry of Interior, Public, Administration & Decentralization 18

19 EVALUATION CRITERIA Sufficiency of Content. Convenience of Navigation. Esthetic Appearance. Navigation Speed. Expediency. 19

20 WEIGHT OF THE CRITERIA ,6 20,8 20,8 10,8 CRITERIA 1 CRITERIA 2 CRITERIA 3 CRITERIA 4 CRITERIA 5 20

21 EXTRAPOLATION 21

22 CONCLUSIONS 22

23 There is an important breadth of the improvement of E - Government that function in the Greek Dominion. The services, which are offered to the Citizens, that visit the E - Government network places are judged as almost satisfactory. The use of modern technologies in the public sector creates new conditions. The development of the information society has as a result the need for frequent changes in the public sector. 23

24 FUTURE DIRECTIONS 24

25 Continuation of the evaluation of the Electronic Government in the frame of Greek Dominion. In the frame of these new evaluations many criteria must be taken under consideration. Research concerning the acceptance of services of the Electronic Government from citizens. Counter Research concerning the citizens satisfaction deriving from the usage of services of Electronic Government. Research concerning the function of the Electronic Government in the in the frame of the Democracy. 25