The Certified Supervisor. Contents are subject to change. For the latest updates visit Page 1 of 8

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1 The Certified Supervisor Page 1 of 8

2 Why Attend Supervisors play an important role in a company's success as they are significantly involved in the day-to-day operations, guiding employees through certain courses of action to help them accomplish the organization's goals. This course will provide supervisors with advanced supervisory and managerial skills to promote their effectiveness and increase their team's performance. Course Methodology This course relies on the use of individual and group debriefs as well as psychometric assessments. The course also features the use of case studies and presentations by participants followed by plenary discussions. In addition, videos, team exercises, and role plays are used to demonstrate the skills for highly effective supervision. Course Objectives By the end of the course, participants will be able to: Identify the essential leadership skills of the successful supervisor Apply the managerial skills effectively in order to actively influence others Manage performance problems and help the team grow Demonstrate coaching techniques to better manage performance Create a motivational environment to energize and inspire their team Target Audience Experienced supervisors, frontline leaders, senior supervisors, department heads, and team leaders who want to sharpen their supervisory, managerial, and team leadership skills. Target Competencies Leading Communication Emotional Intelligence Decision-making Coaching and motivating Planning and organizing Delegating Problem solving Course Outline Leadership skills of the successful supervisor Identifying your personal leadership style Displaying transparency and building trust Communicating powerfully and prolifically Maintaining emotional balance Practicing empathy through listening Promoting leadership in your team Be innovative and proactive Managerial skills of the successful supervisor Promoting the vision and mission of the organization Identifying the strategic and operational goals of the organization Aligning company goals with the team's goals Creating commitment to the values of the organization Planning the road map of your team Organizing the needed resources efficiently Delegating the tasks to the right team members Monitoring the team for optimal performance Page 2 of 8

3 Diagnosing and solving problems effectively Performance evaluation and performance problems The 3 core questions of performance reviews How am I doing What do I need to accomplish What do I need to learn The ladder of inference Observing Interpreting Evaluating Acting The 4 steps to address performance problems Planning Meeting Reflecting and deciding Following up Coaching for optimal performance Giving and receiving criticism constructively Minimizing defensiveness in yourself and others Coaching self-assessment Coaching skills for every supervisor The coaching process in practice Help your staff grow Creating a motivational environment Carrots and sticks: the seven deadly flaws Type I and Type X people Intrinsic Extrinsic The three elements of motivation 3.0 Autonomy Mastery Purpose The heart of supervision (the 3 elements in practice) When and how to use rewards 'If-then' rewards 'Now-that' rewards The reward flow chart Page 3 of 8

4 Meirc Professional Certificate (MPC) MPC certified courses by Meirc Training & Consulting are designed for those willing to challenge themselves and go the extra distance. Participants who fully attend an MPC course and successfully complete the test on the last day, will receive a Meirc Professional Certificate (MPC), in addition to the one they receive for full attendance. MPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside. Location & Date 4-8 Aug, 2019 Media Rotana 3-7 Nov, 2019 Sofitel Downtown 8-12 Dec, 2019 Grand Millennium Barsha Heights Fees: US$ (including coffee breaks and a buffet lunch daily) Per participant Fees + VAT as applicable UAE Tax Registration Number Page 4 of 8

5 Courses in Leadership and Management Dates Course Name 9-13 Jun, 2019 The Leadership Challenge Workshop 9-13 Jun, Jun, 2019 Adaptive Leadership Skills Beirut US$ Jun, Jun, 2019 Certified Team Leader Jun, 2019 ILM Endorsed Coaching and Mentoring Skills for Managers and Supervisors 30 Jun - 4 Jul, 2019 Managing Self and Leading Others 30 Jun - 4 Jul, 2019 Results Based Leadership 30 Jun - 4 Jul, 2019 Supervisory Skills 7-11 Jul, 2019 Management Skills and Techniques for Engineers 7-11 Jul, 2019 Organizational Leadership Kuala Lumpur Jul, 2019 ILM Endorsed Key Managerial Skills for New Managers and Supervisors Jul, 2019 Leading with Agility and Resilience Jul, 2019 Vienna Jul, 2019 Transformational Change and Strategic Leadership 28 Jul - 1 Aug, 2019 ILM Endorsed Middle Management Skills Kuala Lumpur 4-8 Aug, 2019 Vienna Aug, 2019 ILM Endorsed Managerial Decision Making and Problem Solving Aug, 2019 The Power of Leaders Aug, Aug, 2019 Leading a Team of Champions Aug, 2019 Managing Up, Down and Across for Better Results Aug, 2019 Creative Leadership and Innovative Thinking Athens 1-5 Sep, 2019 Adaptive Leadership: Tools and Tactics 1-5 Sep, 2019 The Leadership Challenge Continues 8-12 Sep, Sep, 2019 ILM Endorsed Key Managerial Skills for New Managers and Supervisors Riyadh Sep, 2019 Riyadh Language Location Fees Page 5 of 8

6 Courses in Leadership and Management Dates Course Name Sep, 2019 Managing Self and Leading Others Language Location Fees 29 Sep - 3 Oct, 2019 Organizational Leadership 6-10 Oct, 2019 Certificate in Leading Innovation and Organizational Transformation 6-10 Oct, 2019 Supervisory Skills Oct, 2019 Management Skills and Techniques for Engineers Oct, 2019 Results Based Leadership Oct, 2019 Six Dimensions of Effective Accounting and Finance Teams Oct, Oct, 2019 Certified Team Leader Oct, 2019 Empowering the Workplace for Greater Impact Oct, Oct, 2019 Good to Great Management: The Road Ahead 3-7 Nov, 2019 ILM Endorsed Leading and Managing Change 3-7 Nov, 2019 Managing Self and Leading Others Nov, 2019 Adaptive Leadership: Tools and Tactics Nov, Nov, Nov, 2019 The Power of Leaders Nov, 2019 ILM Endorsed Coaching and Mentoring Skills for Managers and Supervisors Nov, 2019 ILM Endorsed Key Managerial Skills for New Managers and Supervisors Nov, 2019 ILM Endorsed Managerial Decision Making and Problem Solving 1-5 Dec, 2019 Leading a Team of Champions 8-12 Dec, 2019 Organizational Leadership Dec, 2019 ILM Endorsed Middle Management Skills Dec, 2019 The Leadership Challenge Workshop Dec, 2019 Managing Self and Leading Others Dec, Dec, 2019 Page 6 of 8

7 Courses in Leadership and Management Dates Course Name Language Location Fees 29 Dec - 2 Jan, 2020 Certified Team Leader 29 Dec - 2 Jan, 2020 ILM Endorsed Key Managerial Skills for New Managers and Supervisors Page 7 of 8

8 Courses in Leadership and Management Dates Course Name Language Location Fees Page 8 of 8