Six Sigma Black Belt Study Guides. 1 Powered by POeT Solvers Limited.

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1 Six Sigma Black Belt Study Guides 1 Powered by POeT Solvers Limited.

2 Introduction to Six Sigma Team Performance Evaluation 2 Powered by POeT Solvers Limited.

3 Index Introduction Common performance evaluation criteria Recognizing and rewarding team efforts 3 Powered by POeT Solvers Limited.

4 Introduction Performance expected of the human resources must be clearly defined by the organization so that the employees understand their role responsibilities and implement organizational guidelines to measure up to the expected levels. Evaluation of team performance at appropriate intervals of time is very important to ensure that correctives are applied, wherever necessary, and recognition of performing team members becomes possible. The criteria to evaluate team performance must be determined before the formation of the team. Generally, the metrics used to evaluate the team s progress are quantitative rather than qualitative in nature. The performance evaluation metrics must be such that the performance of the team can be measured in terms of the degree of attainment of the project objectives. 4 Powered by POeT Solvers Limited.

5 Common performance evaluation criteria Performance evaluation forms the basis for employee recognition and reward. So, performance evaluation must be linked to the broad goals of the organization and the individual work profiles of the employees. Some of the common performance evaluation criteria are: Time based criteria Objective based criteria Monetary based criteria 5 Powered by POeT Solvers Limited.

6 Time based criteria These are used to evaluate the performance of the team by relating the performance to the scheduled or planned time assigned to complete a specific task Objective based criteria These are used to evaluate the performance of the team by assessing whether the team has accomplished the concrete milestones and goals. They assess whether the team has made the required progress on the project and whether the outputs meet the expected quality standards. 6 Powered by POeT Solvers Limited.

7 Monetary based criteria These are used to evaluate the performance of the team on the basis of the costs incurred on the team members in relation to the allocated budget. They can also be used to assess the financial benefits earned or losses incurred by an organization that are directly attributable to the performance of the team. 7 Powered by POeT Solvers Limited.

8 Recognizing and rewarding the efforts of the team It is important for an organization to recognize and suitably reward or punish the team for its performance. This will help the team to rectify its mistakes and derive motivation to perform better in the future. Some of the basic tools used for performance recognition are: Letters: Achievements recorded by the team and its individual members can be recognized by issuing letters of appreciation. Appreciation in meetings and public functions: An organization can recognize the efforts of the team by making specific references to them in public meetings and functions and expressing appreciation for their achievements. Mementos and trophies: These can be given as souvenirs of recognition and appreciation. 8 Powered by POeT Solvers Limited.

9 Monetary rewards: An organization can reward the team members monetarily for their efforts and good performance. This tool of recognition is often the best received one by the employees, irrespective of the actual monetary worth of such rewards. Company newsletters: An organization can show its appreciation to the team by making complimentary references to it in its periodic newsletters. The newsletters, circulated within the organization, are intended to inspire not only the appreciated team but also the other teams in the organization. 9 Powered by POeT Solvers Limited.

10 In this chapter, we have learned about Common performance evaluation criteria Recognizing and rewarding the efforts of the team 10 Powered by POeT Solvers Limited.