Certified Change Agent Program. (incl. Developing Change Agents) Rich Batchelor Day 2

Transcription

1 Certified Change Agent Program (incl. Developing Change Agents) Rich Batchelor Day 2

2 Workshop Agenda Day 1 Morning Welcome & Introduction The Challenge of Change What is change Types of change Human emotions to change Personality types and change LUNCH

3 Workshop Agenda Day 1 Afternoon The Change Event Why change? Who s idea Roles to play Your personal experience of change What is a Change Agent Agents or Advocates? Taking on the role of change agent Personalising the change agent role

4 Workshop Agenda Day 2 Morning How is Change Managed? Change Management or Managing Change? Change Management or Project Management? Organizational Change Management Strategic Change Management People, Process & Technology Change Leadership (start) Being a Leader of Change Innovation and Change Moving from management towards Leadership LUNCH

5 Workshop Agenda Day 2 Afternoon Change Leadership Time for you to Change Define your change role & expectations Define your organization s needs and expectations Is there a gap? What do you need to change? Creating a profile for yourself Day 3 Morning Change Coaching Session Revision & Review time Examination:

6 Workshop Activities Day 1 Morning Welcome & Introduction The Challenge of Change Afternoon The Change Event What is a Change Agent Mini Activity Engaged Activity Self-led Activity Day 2 Morning How is Change Managed Afternoon Change Leadership Time for you to change Day 3 Morning Change Coaching Revisions & Review Examination

7 Learning Experience Contract Have we been following this? Do we need to add anything?

8 PAUSE 2 minutes

9 4. How is Change Managed Rich Batchelor

10 Change Management or Managing Change?

11 Change Management or Managing Change? What is Managing Change? Co-ordinating, connecting or directing a number if interconnected tasks to go from an existing current state to a future state.

12 Change Management or Managing Change? What is Change Management? Support, advice, guidance and their associated activities to enable people experiencing a change to successfully implement, adopt and sustain the future state.

13 Change Management or Managing Change? Kurt Lewin Unfreeze Change Refreeze Frontiers in Group Dynamics: Concept, Method and Reality in Social Science; Social Equilibria and Social Change

14 Change Management or Managing Change? William Bridges

15 Change Management or Managing Change? Change Management Theories: John Kotter 8 Steps Create Urgency through to Institute Change ADKAR (Prosci) Awareness, Desire, Knowledge, Ability, Reinforcement Conner Partners Strategy Execution Stephen Covey 7 Habits McKinsey 7S

16 Change Management or Managing Change? Change Management Theories: Rogers Technology Adoption Curve Lewin Kubler-Ross Bridges Greene & Cameron... And many more

17 Change Management or Managing Change?

18 Change Management or Managing Change? My Theory SUSTAINMENT ADOPTION IMPLEMENTATION UNDERSTANDING AWARENESS

19 Change Management or Project Management?

20 Change Management or Project Management? Project Management is A series of managed tasks and activities which aim to deliver a product or output

21 Change Management or Project Management? Project Management Approaches: PMI: PMBOK PMP PRINCE 2 Agile PM Lean PM Scrums Waterfall or Cascades

22 Change Management or Project Management? The relationships Change Management Organization & its People Project Management Change Event

23 Organizational Change Management

24 Organizational Change Management Defining OCM It is part of the portfolio of Change Management It is NOT interchangeable with Change Management as a term It is about organizations and change that is taking place across multiple layers or parts of an organization. It is often aligned with Business Changes or Enterprise Change

25 Organizational Change Management What is included in OCM Organizational Design Business Process Redesign, Improvement or Re-engineering Organizational Effectiveness Workforce Planning New Technology

26 Strategic Change Management

27 Strategic Change Management What is Strategy? The highest level view in an organization or common group, that describes the aim, purpose or direction in which it is moving or intends to move.

28 Strategic Change Management What is included in Strategic Change Management? Organizational Culture Mergers & Acquisitions Vision & Mission Shifts Organizational Development Transformation

29 People, Process & Technology

30 People, Process & Technology Why People, Process & Technology Three anchors for many change activities. One, two or three are impacted with any change One, two or three are cause of change One, two or three are required for change to be successful

31 How is Change Managed Group Exercise: Split into two groups 1. Look at the list we created yesterday. Discuss with you team what type of change it is. Tactical, Organizational or Strategic and record this. 2. Looking at the Case Studies in your group, what types did you choose? Record your observations for each of these too. 3. What sort of change agents would be present and beneficial for each of the changes listed? Remember the template you completed yesterday, it might help. 4. Finally Using a flipchart, explain to the other group what your changes are, what each type of change is, and what sort of change agents will be present in each.

32 PAUSE 2 minutes

33 5. Change Leadership Rich Batchelor

34 Being A Leader of Change

35 Being A Leader of Change What is leadership? How is it different to management Lets discuss

36 Being A Leader of Change What do we mean by Change Leadership? Change leadership concerns the driving forces, visions and processes that fuel large-scale transformation John Kotter, 2011 Change leadership touches much more wider, further, deeper and broader than change management, but carries forward the same fundamental approaches of organizational and strategic change management. [RB]

37 Being A Leader of Change What does it mean to be a leader? How many leaders do you know? How many great leaders can you name? What makes a leader a great leader?

38 Being A Leader of Change Are Change Agents Leaders? The role of the Change Agent Network Consider influence and leadership without authority is it possible?

39 Being A Leader of Change Group Exercise Split back into your 2 groups Look at the case studies you chose. Who are the leader(s) of that change? What benefits would a change agent network bring? On flipchart consider who would be included in the change agent networks and prepare a short summary to feed back to the rest of the group for your case studies.

40 Innovation and Change

41 Innovation and Change What are the qualities of a great innovator or inventor? Big Picture thinking Futurists Constant inquisitiveness Never satisfied with the status quo Seeking alternatives, differences and change Try it and see How do they deal with Change?

42 Innovation and Change Are all great innovations/inventions great changes? What are your top three innovations or inventions? How were their introductions managed? How did people become aware? What was the change management approach used? Were they successful? Can you think of any failed innovations/inventions? Why did they fail?

43 Innovation and Change Necessity is the mother of invention Should Change Ought to Change Want to Change Need to Change Where Innovation and Invention Happens When People own and accept a Change

44 Innovation and Change Managing Innovation = Managing Change New Ideas = Change Leaders of Innovation = Leaders of Change

45 Moving from Management to Leadership

46 Moving from Management to Leadership

47 Moving from Management to Leadership Q. Are good Change Agents leaders or managers? A. Both Q. Do they exercise Change Leadership or Change Management? A. Both Its all about the balance

48 PAUSE 2 minutes

49 6. Time for You to Change Rich Batchelor

50 What is your Change Agent Role going to be? Creating a Change Agent Profile for you What are you expected to do by your organization? What do you expect to be doing? What are you able to do? What do you need to be doing? Where are the gaps? How will you make this happen?

51 Taking on the Role of Change Agent

52 Wrap Up Rich Batchelor

53 What have you learned? 1. The Challenge of Change 2. The Change Event 3. What is a Change Agent? 4. How is Change Managed? 5. Change Leadership 6. Time for You to Change Complete your learning log

54 Where to Next? Certified Change Agent accreditation: CCA STEP 1: Attendance at an Interactive learning event from Capillary Consulting Inc. 14 hours of facilitated learning STEP 2: Successfully passing the Certified Change Agent Examination with a 70% or higher. STEP 3: Submission of a 3000 word case study, that demonstrates practical application of your skills, knowledge and abilities gained through the workshops and a change event relevant to you. It is expected that all 3 steps will be undertaken within a period of 3 to 6 months.

55 Where to Next? Change Management Certifications Change Management Academia Organizations: ACMP, TODN, CMI, CODI Books: John Kotter, Daryl Conner, Dean Anderson, Heather Stagl, Phil Buckley, Greene & Cameron Websites: PROSCI, Change-management.com, business balls.

56 Thank You Please Complete your feedback Sheets