Managing & Enabling Change

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1 Managing & Enabling

2 Managing & Enabling Experienced people, processes and methodologies that can guide you through change are critical to your business success SMS has partnered with Prosci to change enable your organisation and embed change into business as usual The Prosci Solution: Prosci accreditation A successful change management program helps: Employees adopt change faster, become more proficient and effective, drive your project s ROI Avoid costs from people not using the new system or process or doing it poorly Avoid risk To realise your benefits - it s the people who need to make your new system work effectively and change management that helps bring that about You meet your objectives - data shows that projects with effective change management are more likely to meet objectives, stay on schedule and budget Backed by extensive research, Prosci recognises that success requires high levels of leadership/sponsorship, project management and change management. Project Leadership/ Sponsorship Projects meet objectives Projects finish on time and on budget Return on investment (ROI) realised Accreditation in the Prosci methodology provides your chosen employee with the right training and a comprehensive toolkit to confidently support your organisation manage its way through change. SMS will work with your employees to apply the methodology immediately onto critical organisational change projects. We will sit down with you and look at your company priorities and assess your immediate and long term change needs. We can offer accreditation and coaching for your change analysts, change managers, project managers and business analysts all tailored to the needs of the individual and the organisation. Prosci Training SMS offers the following Prosci programs: Prosci 3 day Practitioner (Certification) Program For employees responsible for managing change, this program equips to develop scaled change management strategies and plans for projects and initiatives. Practitioners receive access to Prosci s tools templates and an extensive learning portal. This is a globally accepted qualification and critical in the change manager s development. Prosci PCT Model Sponsor Program How much of your benefits depend on change adoption? Implementing a great new system, without the right people prepared, ready and willing to use it prevents organisations from reaping the benefits and maximising Return on-investment (ROI). SMS empowers organisations by designing, delivering, enabling and operating across a whole range of business and technological solutions. Our experienced change consultants support these organisations at every step using Prosci global best practice, a proven change management approach. At SMS, along with Prosci, we recognise that organisations do not change, individuals do. That is why in every project we undertake, whether designing, building and operating a solution to a client problem, we look at the best practice change management methodologies. An industry leading offering SMS, together with industry leading body Prosci, provides a complete change management solution that helps organisations manage the people side of change for important projects. SMS consultants work with your staff on-site to guide them through change. Our coaching and training equips your employees to manage change within their organisation. Supporting At SMS, our consultants can use the proven Prosci methodology (And the ADKAR model) on our client s change projects. SMS can work with our clients during and after a change engagement to ensure that change is supported and embedded within an organisation. To help organisations enable change, SMS has partnered with Prosci to assist all levels within an organisation and to accredit and equip employees with the Prosci tools and methodologies. Prosci is research based, easy to use and has a holistic approach. It analyses, plans and implements the people side of change and aligns it with project management and organisational leadership. The SMS and Prosci approach is about coaching key people in an organisation to equip them to manage change. Prosci is about effectively teaming up with the people in your organisation that are decision makers and decision enablers. managers are enablers and SMS consultants build up the knowledge that your organisation requires to manage change effectively. For executives and senior leaders that sponsor change, this program equips participants to effectively lead change and strategically position their projects for success. Coaching Program For managers and supervisors who need to coach their employees through change, this program equips participants to assess their team and create action plans to lead them through current and future change. Employee Program For front-line employees impacted by change in your organisation, participants are equipped with a common language for change that they can use for current and future changes. Delivering Project Results This is Prosci s new offering aimed at project teams and those who work on them. It speaks change in the project manager s language and is a critical must do workshop before all major projects.

3 Course Benefits Real life projects are used during all the courses. The Prosci methodology and tools are applied to your priority projects and we will work with your change enablers before and after their certification to embed the benefits of their learning. Certified Instructors learn from experienced change professionals SMS has a wealth of change experience from small to medium and enterprise wide projects. Everyone being certified brings their experiences and has the opportunity to share, learn and grow with the group as well as learn from the experience of SMS Prosci instructors. Newly certified and back in the workplace, SMS can continue to support and help your employees to embed and apply their learning. Certification is the beginning of their change journey and SMS will be there to help them along the way. Convenient Learning SMS will come to you before, during and after your Prosci learning. Whichever course you decide is appropriate to you and your employees we will work closely in your environment to maximise your investment. You choose the place and days of learning we do the rest! Who are Prosci? Why SMS Use Prosci? Research-based: Prosci s change management methodologies and tools use best practice research from over 3400 international organisations. Holistic: Prosci s change model provides a comprehensive and structured approach to change for executives, manager s project teams and change enablers. Easy to Use: Prosci s tools, templates and plans are easy to use and embed into your environment. SMS will work with your organisation to understand that: + + We change for a reason + + Organisational change requires individual change + + Organisational outcomes are the collective result of individual change + + is an enabling framework for managing the people side of change + + We apply to realise the benefits and desired outcomes of change. Prosci 3 day Practitioner (Certification) Program Prosci 3-Phase Process Phase 1 Preparing for change Define your change management strategy Prepare your change management strategy Develop your Sponsorship model Phase 2 Managing change Develop change management plans Take action and implemement plans Length of program: 3 days would like to certify. (Minimum 8 Max 15) Real project work: Participants bring a real project from their organisation and apply Prosci s change management tools, research and methodology. Intended audience: Prosci s Certification Program is designed for employees that are responsible for managing change on a specific project or building change management competency within their organisations. This includes project managers, project team members, HR leaders, OD leaders, change management team members, sponsors of change, internal consultants and trainers. + + Apply Prosci s change management tools, research and methodology to an agreed organisational project + + Utilise best practice research from more than 3,400 organisations worldwide + + Create, customise and scale a change management strategy and plan for their project + + Learn to use the ADKAR model to help managers and supervisors effectively manage the people side of change + + Prepare change management plans for implementation back in the workplace Founded in Prosci is a World leader in change management research, focused on building internal change management competency. For more information please visit Phase 3 Reinforcing change + + Embed change into your organisation Collect and analyse feedback Diagnose gaps and manage resisitance Implement corrective actions and celebrate success

4 Delivering Project Success Prosci s newest workshop aimed at project teams: Integrating & Project Intent Objectives Scope Work Streams Milestones Deliverables Timelines Project Design, Develop, Deliver Solution Effectively Peolple Processes Tools Solution is Embraced, Adopted and Used Proficiently Learn to use the ADKAR model to help managers and supervisors effectively manage the people side of change + + Prepare change management plans for implementation back in the workplace + + Embed change into your organisation Length of workshop: 4 hours would like the workshop delivered. (Minimum 8, Max 15) Intended audiences: + + Project Managers + + Business analysts + + Other project team support members + + Capability Support + + Intact project teams SMS works with participants to build: + + A common language and vision of change management + + Support for change management with project teams SMS will work with your teams to lay the foundation for applying change management on your projects to improve the results and outcomes through employee adoption and usage of the solution: + + Identify Impacted Groups + + Connect employee adoption and usage to your project s results and outcomes + + Understand how change management drives better adoption and usage Prosci Coaching Programs Managers and Supervisors Everyone thinks of changing the world, but no one thinks of changing himself. Leo Tolstoy Length Of Program: 4 6 hours would like the workshop delivered. (Minimum 6, Max 15) Intended Audience: Managers and supervisors who are helping their employees transition through change. + + Learn to use the ADKAR model to coach individual employees through change + + Take part in role plays and exercises to learn how to manage employee resistance + + Learn how to lead employees through radical and incremental change Managers/Supervisors are Critical to your Business: + + Managers and supervisors play of the most critical roles in helping employees through change Prosci s Process for Managers and Supervisors Preparing yourself for change Understanding changes underway and your role Adapting to change that is happening to you Developing competencies for managing change Leading employees through change Introducing change to your employees Managing employees through the transition + + Individual coaching critical to change success + + They build support for change Reinforcing and celebrating success + + They mitigate employee resistance Prosci Coaching Programs Executive Sponsors Leadership and learning are indispensable to each other. John F Kennedy Length of program: 4 6 hours would like the workshop delivered. (Minimum 4, Max 10) Intended audience: Executive and senior leaders that sponsor change SMS works with participants to understand: + + The critical connection between change management and business results + + The role of effective executive sponsorship + + How to strategically position their projects for success + + The importance of building a strong coalition of support Position yourself for success Resources Executive decisions Timing and dates Project Position your organisation for success Leadership/Sponsorship Strategy and scope Projects meet objectives Projects finish on time and on budget Return on investment (ROI) realised Active and visible participation Prosci PCT Model Position your projects for success Direct communication Executive actions Coalition building + + The importance of building a strong coalition of support Introduction to for Agents and Employees Objective: Successful change relies on the acceptance and engagement of all your employees, one individual at a time. The introduction to change course will be based around Prosci s Orientation which in turn is based on the Employee s Survival Guide to and the ADKAR Model to help employees understand and engage in the change process. Participants will gain a feeling of control over the change process, learn the concepts of change management, understand how to use the ADKAR model as a change tool and engage in the changes currently underway within their organisation. Length Of program: 4 6 hours Intended Audience: The program is designed for: 1. Front-line employees impacted by change 2. agents that may be used project by project and in different parts of an organisation as assisting in the change process 1. Learn to use the ADKAR model 2. Take part in role plays and exercises to understand the psychology of change 3. How to engage themselves and others in change Outcomes: participants: 1. Understand the change process 2. Understand how to take Control of 3. Engage now

5 About SMS SMS & Technology (SMS) is a leading professional services firm. We specialise in improving operational performance and IT delivery by helping your organisation better harness the power of people, processes and technologies. Put simply, we make things work for business. For more information, please Prosci@smsmt.com MELBOURNE SYDNEY BRISBANE CANBERRA ADELAIDE PERTH HONG KONG SINGAPORE VIETNAM