MALAYSIA 2012 PERANGKAAN PERKHIDMATAN SERVICES STATISTICS PERKHIDMATAN MAKLUMAT DAN KOMUNIKASI INFORMATION AND COMMUNICATION SERVICES
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1 MALAYSIA 2012 PERANGKAAN PERKHIDMATAN SERVICES STATISTICS PERKHIDMATAN MAKLUMAT DAN KOMUNIKASI INFORMATION AND COMMUNICATION SERVICES JABATAN PERANGKAAN MALAYSIA DEPARTMENT OF STATISTICS, MALAYSIA PUTRAJAYA
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3 KATA PENGANTAR Penerbitan ini membentangkan perangkaan sektor Perkhidmatan Maklumat dan Komunikasi yang merangkumi aktiviti penerbitan; penerbitan wayang gambar, video dan program televisyen; pemprograman dan penyiaran; perkhidmatan telekomunikasi; perkhidmatan komputer dan perkhidmatan maklumat. Maklumat yang disediakan adalah berdasarkan Banci Pertubuhan Perkhidmatan yang dijalankan pada tahun 2012 bagi tahun rujukan Data yang berkaitan dengan nilai output kasar, input perantaraan, nilai ditambah, bilangan pekerja, gaji & upah dibayar dan nilai harta tetap diterbitkan dalam laporan ini. Data tersebut digunakan bagi tujuan membuat perancangan pembangunan dan penggubalan dasar serta bagi pengunjuran dan analisis ekonomi oleh kerajaan dan penyelidik. Beberapa penunjuk ICT yang diperoleh daripada sumber sekunder turut dibentangkan bagi memastikan penerbitan ini lebih komprehensif. Laporan ini mengandungi tiga bahagian. Penemuan daripada hasil penyiasatan dan maklumat data sekunder dibentangkan di bahagian pertama laporan ini. Aspek teknikal seperti objektif, skop dan liputan serta konsep dan definisi yang digunakan dalam penyiasatan ini dimuatkan di bahagian kedua laporan. Jadual perangkaan terperinci dipaparkan di bahagian ketiga bagi membolehkan pengguna membuat analisis. Saya ingin merakamkan setinggi-tinggi penghargaan dan terima kasih kepada semua pihak yang terlibat dalam menyumbang kepada laporan ini. Sebarang ulasan dan cadangan daripada para pengguna untuk menambah baik laporan ini pada masa hadapan amatlah dihargai. DR. HAJI ABDUL RAHMAN BIN HASAN Ketua Perangkawan Malaysia Julai 2013 Perangkaan Perkhidmatan Maklumat dan Komunikasi, 2012 i
4 PREFACE This publication presents statistics on the Information Services and Communication (ICT) sector which includes publishing activities; motion picture, video and television programme; programming and broadcasting activity; telecommunication services; computer and information services. The information provided is based on the Census of Services Establishments conducted in 2012 for the reference year Data related to value of gross output, intermediate input, value added, number of persons engaged, salaries & wages paid and value of fixed assets are published in this report. These data are used for planning and policy formulation as well as for economic projection and analysis by the government and researchers. A few ICT indicators also presented in this report are derived from secondary sources to ensure a more comprehensive publication. This report consists of three parts. Summary findings of the survey is highlighted in the first part of the report. The second part focuses on the technical aspects including the objectives, scope and coverage as well as relevant concepts and definitions used in the census. Detailed statistical tables are included in the third part of the report to facilitate analysis by users. I would like to express my appreciation to all parties concerned who have contributed towards this report. Comments and suggestions from users for improvement in future reports are greatly appreciated. DR. HAJI ABDUL RAHMAN BIN HASAN Chief Statistician Malaysia July 2013 Information and Communication Services Statistics, 2012 ii
5 KANDUNGAN CONTENTS Muka surat Page Kata pengantar Preface i Ringkasan penemuan 3 Summary findings Nota teknikal 19 Technical notes Jadual Table SENARAI JADUAL LIST OF TABLES BAHAGIAN A : PERKHIDMATAN MAKLUMAT DAN KOMUNIKASI PART A : INFORMATION AND COMMUNICATION SERVICES A1. Perangkaan utama perkhidmatan maklumat dan komunikasi Principal statistics of information and communication services A1.1 Perangkaan utama perkhidmatan maklumat dan komunikasi mengikut aktiviti, Principal statistics of information and communication services by activity, A1.2 Perangkaan utama perkhidmatan maklumat dan komunikasi mengikut aktiviti, 2011 Principal statistics of information and communication services by activity, 2011 A1.3 Perangkaan utama perkhidmatan maklumat dan komunikasi mengikut negeri, 2011 Principal statistics of information and communication services by state, 2011 A1.4 Perangkaan utama perkhidmatan maklumat dan komunikasi mengikut taraf sah, 2011 Principal statistics of information and communication services by legal organisation, 2011 A1.5 Perangkaan utama perkhidmatan maklumat dan komunikasi mengikut hak milik, 2011 Principal statistics of information and communication services by ownership, 2011 A1.6 Perangkaan utama perkhidmatan maklumat dan komunikasi mengikut saiz output, 2011 Principal statistics of information and communication services by output size, 2011 A1.7 Perangkaan utama perkhidmatan maklumat dan komunikasi mengikut saiz pekerja, 2011 Principal statistics of information and communication services by employment size, iii
6 Jadual Table A1.8 Perangkaan utama perkhidmatan maklumat dan komunikasi mengikut saiz harta tetap, 2011 Principal statistics of information and communication services by fixed assets size, 2011 A1.9 Bilangan pekerja dan gaji & upah dalam perkhidmatan maklumat dan komunikasi mengikut kategori pekerja, 2011 Number of persons engaged and salaries & wages in information and communication services by category of workers, 2011 A1.10 Perbelanjaan modal dan nilai harta tetap dalam perkhidmatan maklumat dan komunikasi, 2011 Capital expenditure and value of fixed assets in information and communication services, 2011 Muka surat Pages A2. Aktiviti penerbitan Publishing activities A2.1 Perangkaan utama aktiviti penerbitan, Principal statistics of publishing activities, A2.2 Perangkaan utama aktiviti penerbitan mengikut industri, Principal statistics of publishing activities by industry, 2011 A2.3 Perangkaan utama aktiviti penerbitan mengikut negeri Principal statistics of publishing activities by state, 2011 A2.4 Perangkaan utama aktiviti penerbitan mengikut taraf sah, Principal statistics of publishing activities by legal organisation, 2011 A2.5 Perangkaan utama aktiviti penerbitan mengikut hak milik, Principal statistics of publishing activities by ownership, 2011 A2.6 Perangkaan utama aktiviti penerbitan mengikut saiz output, 2011 Principal statistics of publishing activities by output size, 2011 A2.7 Perangkaan utama aktiviti penerbitan mengikut saiz pekerja, 2011 Principal statistics of publishing activities by employment size, 2011 A2.8 Perangkaan utama aktiviti penerbitan mengikut saiz harta tetap, 2011 Principal statistics of publishing activities by fixed assets size, 2011 A2.9 Bilangan pekerja dan gaji & upah dalam aktiviti penerbitan mengikut kategori pekerja, 2011 Number of persons engaged and salaries & wages in publishing activities by category of workers, iv
7 Jadual Table Muka surat Pages A3. Aktiviti penerbitan wayang gambar, video dan program televisyen Motion picture, video and television programme activities A3.1 Perangkaan utama aktiviti penerbitan wayang gambar, video dan program televisyen, Principal statistics of motion picture, video and television programme activities, A3.2 Perangkaan utama aktiviti penerbitan wayang gambar, video dan program televisyen mengikut industri, 2011 Principal statistics of motion picture, video and television programme activities by industry, 2011 A3.3 Perangkaan utama aktiviti penerbitan wayang gambar, video dan program televisyen mengikut negeri, 2011 Principal statistics of motion picture, video and television programme activities by state, 2011 A3.4 Perangkaan utama aktiviti penerbitan wayang gambar, video dan program televisyen mengikut taraf sah, 2011 Principal statistics of motion picture, video and television programme activities by legal organisation, 2011 A3.5 Perangkaan utama aktiviti penerbitan wayang gambar, video dan program televisyen mengikut hak milik, 2011 Principal statistics of motion picture, video and television programme activities by ownership, 2011 A3.6 Perangkaan utama aktiviti penerbitan wayang gambar, video dan program televisyen mengikut saiz output, 2011 Principal statistics of motion picture, video and television programme activities by output size, 2011 A3.7 Perangkaan utama aktiviti penerbitan wayang gambar, video dan program televisyen mengikut saiz pekerja, 2011 Principal statistics of motion picture, video and television programme activities by employment size, 2011 A3.8 Perangkaan utama aktiviti penerbitan wayang gambar, video dan program televisyen mengikut saiz harta tetap, 2011 Principal statistics of motion picture, video and television programme activities by fixed assets size, 2011 A3.9 Bilangan pekerja dan gaji & upah dalam aktiviti penerbitan wayang gambar, video dan program televisyen mengikut kategori pekerja, 2011 Number of persons engaged and salaries & wages in motion picture, video and television programme activities by category of workers, v
8 Jadual Table Muka surat Pages A4. Aktiviti pemprograman dan penyiaran Programming and broadcasting activities A4.1 Perangkaan utama aktiviti pemprograman dan penyiaran, Principal statistics of programming and broadcasting activities, A4.2 Perangkaan utama aktiviti pemprograman dan penyiaran mengikut industri, 2011 Principal statistics of programming and broadcasting activities by industry, 2011 A4.3 Perangkaan utama aktiviti pemprograman dan penyiaran mengikut taraf sah, 2011 Principal statistics of programming and broadcasting activities by legal organisation, 2011 A4.4 Perangkaan utama aktiviti pemprograman dan penyiaran mengikut hak milik, 2011 Principal statistics of programming and broadcasting activities by ownership, 2011 A4.5 Perangkaan utama aktiviti pemprograman dan penyiaran mengikut saiz output, 2011 Principal statistics of programming and broadcasting activities by output size, 2011 A4.6 Perangkaan utama aktiviti pemprograman dan penyiaran mengikut saiz pekerja, 2011 Principal statistics of programming and broadcasting activities by employment size, 2011 A4.7 Perangkaan utama aktiviti pemprograman dan penyiaran mengikut saiz harta tetap, 2011 Principal statistics of programming and broadcasting activities by fixed assets size, 2011 A4.8 Bilangan pekerja dan gaji & upah dalam aktiviti pemprograman dan penyiaran mengikut kategori pekerja, 2011 Number of persons engaged and salaries & wages in programming and broadcasting activities by category of workers, A5. Perkhidmatan telekomunikasi Telecommunication services A5.1 Perangkaan utama perkhidmatan telekomunikasi, Principal statistics of telecommunication services, A5.2 Perangkaan utama perkhidmatan telekomunikasi mengikut industri, 2011 Principal statistics of telecommunication services by industry, vi
9 Jadual Table A5.3 Perangkaan utama perkhidmatan telekomunikasi mengikut taraf sah, 2011 Principal statistics of telecommunication services by legal organisation, 2011 A5.4 Perangkaan utama perkhidmatan telekomunikasi mengikut hak milik, 2011 Principal statistics of telecommunication services by ownership, 2011 A5.5 Perangkaan utama perkhidmatan telekomunikasi mengikut saiz output, 2011 Principal statistics of telecommunication services by output size, 2011 A5.6 Perangkaan utama perkhidmatan telekomunikasi mengikut saiz pekerja, 2011 Principal statistics of telecommunication services by employment size, 2011 A5.7 Perangkaan utama perkhidmatan telekomunikasi mengikut saiz harta tetap, 2011 Principal statistics of telecommunication services by fixed assets size, 2011 A5.8 Bilangan pekerja dan gaji & upah dalam perkhidmatan telekomunikasi mengikut kategori pekerja, 2011 Number of persons engaged and salaries & wages in telecommunication services by category of workers, 2011 Muka surat Pages A6. Perkhidmatan komputer Computer services A6.1 Perangkaan utama perkhidmatan komputer, Principal statistics of computer services, A6.2 Perangkaan utama perkhidmatan komputer mengikut industri, 2011 Principal statistics of computer services by industry, 2011 A6.3 Perangkaan utama perkhidmatan komputer mengikut negeri, 2011 Principal statistics of computer services by state, 2011 A6.4 Perangkaan utama perkhidmatan komputer mengikut taraf sah, 2011 Principal statistics of computer services by legal organisation, 2011 A6.5 Perangkaan utama perkhidmatan komputer mengikut hak milik, 2011 Principal statistics of computer services by ownership, vii
10 Jadual Table A6.6 Perangkaan utama perkhidmatan komputer mengikut saiz output, 2011 Principal statistics of computer services by output size, 2011 A6.7 Perangkaan utama perkhidmatan komputer mengikut saiz pekerja, 2011 Principal statistics of computer services by employment size, 2011 A6.8 Perangkaan utama perkhidmatan komputer mengikut saiz harta tetap, 2011 Principal statistics of computer services by fixed assets size, 2011 A6.9 Bilangan pekerja dan gaji & upah dalam perkhidmatan komputer mengikut kategori pekerja, 2011 Number of persons engaged and salaries & wages in computer services by category of workers, 2011 Muka surat Pages A7. Aktiviti perkhidmatan maklumat Information service activities A7.1 Perangkaan utama aktiviti perkhidmatan maklumat, Principal statistics of information service activities, A7.2 Perangkaan utama aktiviti perkhidmatan maklumat mengikut industri, 2011 Principal statistics of information service activities by industry, A7.3 Perangkaan utama aktiviti perkhidmatan maklumat mengikut negeri, 2011 Principal statistics of information service activities by state, 2011 A7.4 Perangkaan utama aktiviti perkhidmatan maklumat mengikut taraf sah, 2011 Principal statistics of information service activities by legal organisation, 2011 A7.5 Perangkaan utama aktiviti perkhidmatan maklumat mengikut hak milik, 2011 Principal statistics of information service activities by ownership, 2011 A7.6 Perangkaan utama aktiviti perkhidmatan maklumat mengikut saiz output, 2011 Principal statistics of information service activities by output size, 2011 A7.7 Perangkaan utama aktiviti perkhidmatan maklumat mengikut saiz pekerja, 2011 Principal statistics of information service activities by employment size, 2011 A7.8 Perangkaan utama aktiviti perkhidmatan maklumat mengikut saiz harta tetap, 2011 Principal statistics of information service activities by fixed assets size, viii
11 Jadual Table Muka surat Pages A7.9 Bilangan pekerja dan gaji & upah dalam aktiviti perkhidmatan maklumat mengikut kategori pekerja, 2011 Number of persons engaged and salaries & wages in information service activities by category of workers, BAHAGIAN B : PENUNJUK TEKNOLOGI MAKLUMAT DAN KOMUNIKASI PART B : INFORMATION AND COMMUNICATION TECHNOLOGY INDICATORS B1. Perdagangan luar negeri bagi barangan teknologi maklumat dan komunikasi (ICT) External trade of information and communication technology (ICT) goods B1.1 Import dan eksport barangan elektrik dan elektronik, Imports and exports of electrical and electronic goods, B1.2 Import barangan elektrik dan elektronik mengikut negaranegara terpilih, Imports of electrical and electronic goods by selected countries, B1.3 Eksport barangan elektrik dan elektronik mengikut negaranegara terpilih, Exports of electrical and electronic goods by selected countries, B1.4 Import barangan elektrik dan elektronik mengikut kumpulan ekonomi, Imports of electrical and electronic goods by economic group, B1.5 Eksport barangan elektrik dan elektronik mengikut kumpulan ekonomi, Exports of electrical and electronic goods by economic group, B2. Taburan peratus isi rumah yang mempunyai kemudahan peralatan ICT, Malaysia Percentage distribution of households with access to ICT items, Malaysia B2.1 Taburan peratus isi rumah yang mempunyai kemudahan peralatan ICT, Malaysia, 2012 Percentage distribution of households with access to ICT items, Malaysia, ix
12 Jadual Table Muka surat Pages B3. Perangkaan telekomunikasi, Malaysia Telecommunication statistics, Malaysia B3.1 Perangkaan telekomunikasi, Malaysia, Telecommunication statistics, Malaysia, B3.2 Perangkaan telekomunikasi mengikut jenis perkhidmatan, Malaysia, Telecommunication statistics by type of services, Malaysia, B4. Penggunaan telefon, internet dan komputer bagi negara - negara terpilih Telephone, internet and computer usage of selected countries B4.1 Penggunaan telefon, internet dan komputer bagi negara-negara terpilih, 2012 Telephone, internet and computer usage of selected countries, Lampiran Appendix Lampiran 1 Appendix 1 Senarai aktiviti termasuk di dalam perkhidmatan maklumat dan komunikasi List of industries included information and communication services 135 Lampiran 2 Senarai kumpulan ekonomi / nama negara 137 Appendix 2 List of economic groupings / country names x
13 RINGKASAN PENEMUAN SUMMARY FINDINGS
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15 PERANGKAAN PERKHIDMATAN MAKLUMAT DAN KOMUNIKASI, PENGENALAN Penerbitan ini membentangkan perangkaan berkaitan perkhidmatan maklumat dan komunikasi yang merangkumi aktiviti penerbitan; wayang gambar, video dan program televisyen; pemprograman dan penyiaran; perkhidmatan telekomunikasi, perkhidmatan komputer dan perkhidmatan maklumat. Maklumat yang dikumpul antaranya ialah taraf sah, struktur hakmilik, guna tenaga, gaji & upah, dan harta tetap. Di samping itu, beberapa penunjuk teknologi maklumat dan komunikasi (ICT) turut disertakan bagi memberi gambaran yang komprehensif sektor ICT. 2. PRESTASI PERKHIDMATAN MAKLUMAT DAN KOMUNIKASI Berdasarkan keputusan banci, sebanyak 2,259 pertubuhan telah direkodkan sebagai pertubuhan yang beroperasi dengan sumbangan nilai output kasar dan nilai ditambah masing-masing berjumlah RM85.4 bilion dan RM45.3 bilion. Pada tahun 2011, peningkatan nilai output kasar adalah sebanyak 4.3 peratus dan nilai ditambah sebanyak 7.6 peratus berbanding tahun Manakala jumlah pekerja menunjukkan penurunan sebanyak 2,320 orang kepada 128,807 orang pada tahun Walau bagaimanapun, jumlah gaji & upah meningkat sebanyak 11.5 peratus kepada RM7.1 bilion berbanding RM6.4 bilion tahun Nilai harta tetap turut meningkat sebanyak 18.7 peratus dengan jumlah RM35.7 bilion. Jadual 1: Perangkaan utama perkhidmatan maklumat dan komunikasi mengikut aktiviti, 2011 Aktiviti Nilai output kasar (RM juta) Input perantaraan (RM juta) Nilai ditambah (RM juta) Jumlah pekerja Gaji & upah yang dibayar (RM juta) Harta tetap (RM juta) Penerbitan 1, , Wayang gambar, video dan program televisyen Pemprograman dan penyiaran Perkhidmatan telekomunikasi 1, ,066 4, ,360 2,670 1,690 5, ,465 56,126 26,347 29,779 42,045 2,633 29,483 Perkhidmatan komputer 18,428 8,483 9,945 57,402 2,990 3,059 Perkhidmatan maklumat 3,328 1,138 2,189 14, Jumlah 85,412 40,152 45, ,807 7,129 35,658 Perangkaan Perkhidmatan Maklumat dan Komunikasi,
16 A. Bilangan pertubuhan Carta 1 menunjukkan bilangan pertubuhan mengikut negeri. Selangor dan W.P Kuala Lumpur/Labuan/ Putrajaya mencatatkan bilangan pertubuhan tertinggi masing-masing 1,071 dan 939 pertubuhan. Manakala Terengganu, Pahang dan Kelantan pula mencatatkan bilangan pertubuhan terendah iaitu tujuh (7) pertubuhan. Carta 1: Bilangan pertubuhan dalam perkhidmatan maklumat dan komunikasi mengikut negeri, 2011 Negeri Selangor WPKL / Labuan / Putrajaya Pulau Pinang Johor Sarawak Perak Melaka Sabah Kedah & Perlis Negeri Sembilan Terengganu Pahang Kelantan , ,000 1,200 Bilangan pertubuhan B. Nilai output kasar dan nilai ditambah Pada tahun 2011, perkhidmatan maklumat dan komunikasi telah menjana nilai output kasar sebanyak RM85.4 bilion serta nilai ditambah sebanyak RM45.3 bilion. Perkhidmatan telekomunikasi menjadi penyumbang utama nilai output kasar dan nilai ditambah iaitu masing-masing RM56.1 bilion (65.7 peratus) dan RM29.8 bilion (65.8 peratus). Carta 2(a): Taburan peratus nilai output kasar mengikut negeri, 2011 Carta 2(a) menunjukkan taburan peratus nilai output kasar mengikut negeri. Negeri-negeri lain 3.3% Jumlah nlai output kasar: RM85.4 bilion W.P Kuala Lumpur/Labuan/Putrajaya merupakan penyumbang utama nilai output Selangor 28.5% kasar iaitu sebanyak RM58.2 bilion (68.2 peratus). Ini diikuti oleh Selangor, dengan nilai output kasar sebanyak WPKL/Labuan/ Putrajaya 68.2% RM24.3 bilion (28.5 peratus) dan selebihnya RM2.9 bilion (3.3 peratus) adalah dari negeri-negeri lain. Nota: Negeri-negeri lain merujuk kepada negeri Johor, Kedah, Perlis, Kelantan, Melaka, Negeri Sembilan, Pahang, Terengganu, Perak, Pulau Pinang, Sabah dan Sarawak. Perangkaan Perkhidmatan Maklumat dan Komunikasi,
17 Carta 2(b): Taburan peratus nilai ditambah mengikut negeri, 2011 Begitu juga dengan sumbangan nilai ditambah, W.P Kuala Lumpur/Labuan/ P u t r a j a y a m a s i h m e r u p a k a n penyumbang tertinggi iaitu sebanyak RM30.2 bilion (66.7 peratus) diikuti Selangor, sebanyak RM13.3 bilion (29.4 peratus) dan daripada negeri-negeri lain, RM1.8 bilion (3.9 peratus) Carta 2(b). WPKL/Labuan/ Putrajaya 66.7% Jumlah nlai ditambah: RM 45.3 bilion Selangor 29.4% Negeri-negeri lain 3.9% Nota: Negeri-negeri lain merujuk kepada negeri Johor, Kedah, Perlis, Kelantan, Melaka, Negeri Sembilan, Pahang, Terengganu, Perak, Pulau Pinang, Sabah dan Sarawak. Ini menunjukkan W.P Kuala Lumpur/Labuan/Putrajaya dan Selangor adalah penyumbang utama nilai output kasar dan nilai ditambah dalam perkhidmatan maklumat dan komunikasi. Carta 3 dan Carta 4 di bawah menunjukkan nilai output kasar dan nilai ditambah di kedua-dua negeri yang disokong oleh perkhidmatan telekomunikasi dan perkhidmatan komputer. Carta 3: Nilai output kasar dan nilai ditambah W.P Kuala Lumpur/Labuan/Putrajaya, 2011 Aktiviti Perkhidmatan maklumat Perkhidmatan komputer Perkhidmatan telekomunikasi Pemprograman dan penyiaran , , , , , , ,768.0 Wayang gambar, video dan program televisyen Penerbitan RM juta 0 10,000 20,000 30,000 40,000 50,000 Nilai ditambah Nilai output kasar Carta 4: Nilai output kasar dan nilai ditambah Selangor, 2011 Aktiviti Perkhidmatan maklumat 1, ,090.9 Perkhidmatan komputer 4, ,305.0 Perkhidmatan telekomunikasi 6, ,446.6 Pemprograman dan penyiaran Wayang gambar, video dan program televisyen Penerbitan RM juta 0 4,000 8,000 12,000 16,000 Nilai ditambah Nilai output kasar Perangkaan Perkhidmatan Maklumat dan Komunikasi,
18 C. Bilangan pekerja dan gaji & upah Carta 5: Taburan peratus bilangan pekerja mengikut aktiviti, 2011 Pada tahun 2011, bilangan pekerja yang direkodkan adalah seramai 128,807 orang Penerbitan 3.6% dengan jumlah gaji & upah yang dibayar adalah sebanyak RM7.1 bilion. Carta 5 menunjukkan perkhidmatan komputer mencatatkan peratusan bilangan pekerja tertinggi dengan 44.6 peratus dan diikuti perkhidmatan telekomunikasi sebanyak 32.6 peratus dan perkhidmatan maklumat 11.3 peratus. Perkhidmatan komputer 44.6% Perkhidmatan telekomunikasi 32.6% Bilangan pekerja: 128,807 orang Perkhidmatan maklumat 11.3% Wayang gambar, video dan program televisyen 3.9% Pemprograman dan penyiaran 4.1% Carta 6: Purata gaji & upah bulanan per pekerja mengikut aktiviti, 2011 Aktiviti Pemprograman dan penyiaran Telekomunikasi Perkhidmatan maklumat Perkhidmatan komputer Penerbitan 3,043 4,400 4,345 5,219 6,638 Carta 6 menunjukkan aktiviti pemprograman dan penyiaran membayar purata gaji & upah sebulan tertinggi iaitu RM6,638 diikuti perkhidmatan telekomunikasi (RM5,219) dan perkhidmatan maklumat (RM4,400). Wayang gambar, video dan program televisyen 2,588 Jadual 2 menunjukkan purata gaji & upah bulanan per pekerja dalam perkhidmatan maklumat dan komunikasi mengikut negeri. W.P Kuala Lumpur/Labuan/Putrajaya mencatatkan purata gaji & upah sebulan tertinggi iaitu RM4,840 diikuti Selangor dan Pulau Pinang yang masing-masing RM4,529 dan RM2, ,000 4,000 6,000 8,000 Jadual 2: Purata gaji & upah sebulan dalam perkhidmatan maklumat dan komunikasi mengikut negeri, 2011 Negeri RM Jumlah pekerja bergaji Gaji & upah (RM'000) Purata gaji & upah sebulan (RM) Johor ,504 2,279 Kedah/Perlis 198 4,821 2,029 Kelantan ,537 Melaka 297 6,789 1,905 Negeri Sembilan 81 2,180 2,243 Pahang 83 1,735 1,742 Pulau Pinang 1,897 67,870 2,981 Perak 266 5,906 1,850 Selangor 50,595 2,749,776 4,529 Terengganu 102 2,128 1,739 Sabah 392 8,957 1,904 Sarawak 1,179 28,591 2,021 W.P KL/Labuan/Putrajaya 72,783 4,227,089 4,840 Jumlah 128,716 7,128,678 4,615 Perangkaan Perkhidmatan Maklumat dan Komunikasi,
19 3. PENUNJUK ICT Penerbitan ini turut memaparkan indikator penunjuk ICT yang diperoleh daripada sumber sekunder seperti Suruhanjaya Komunikasi dan Multimedia Malaysia (SKMM) dan International Telecommunication Union (ITU). Maklumat kadar penembusan dan penggunaan telefon diperoleh daripada laporan yang dikeluarkan oleh SKMM dan ITU. Penunjuk ICT juga termasuk data perdagangan luar negeri bagi barangan ICT yang diperoleh daripada Perangkaan Perdagangan Luar Negeri dan perangkaan penggunaan ICT bagi isi rumah adalah daripada Penyiasatan Kemudahan Asas. A. Perdagangan luar negeri berkaitan barangan ICT Import (RM175.0 bilion) dan eksport (RM231.2 bilion) bagi produk elektrik dan elektronik bagi barangan berkaitan ICT masing-masing mengalami penurunan sebanyak 1.8 peratus dan 2.5 peratus pada Tren import dan eksport barangan elektrik dan elektronik bagi tempoh sepuluh tahun ditunjukkan dalam Carta 7. Kedua-dua import dan eksport barangan elektrik dan elektronik mengalami penurunan sejak tahun 2007 hingga 2009 dan pulih pada tahun 2010 tetapi mengalami penyusutan semula pada 2011 dan Carta 7: Import dan eksport bagi barangan elektrik dan elektronik, yang berkaitan ICT, RM bilion Import Eksport Tahun Jentera, radas & perkakas elektrik t.t.t.l dan alat ganti mencatatkan import tertinggi sebanyak RM128.7 bilion (73.5 peratus) dan eksport sebanyak RM140.0 bilion (60.5 peratus) seperti ditunjukkan dalam Jadual 3. Jadual 3: Import dan eksport barangan elektrik dan elektronik, yang berkaitan ICT, 2012 Barangan elektrik dan elektronik Mesin pejabat & kelengkapan pemprosesan data automatik Perkakas & kelengkapan telekomunikasi dan rakaman suara & penghasilan semula Import Eksport RM juta % RM juta % 24, , , , Jentera, radas & perkakas elektrik, t.t.t.l dan alat ganti 128, , Jumlah 175, , Perangkaan Perkhidmatan Maklumat dan Komunikasi,
20 Kadar penembusan per 100 populasi Carta 8(a): Import barangan elektrik dan elektronik Malaysia, 2012 Carta 8(b): Eksport barangan elektrik dan elektronik Malaysia, 2012 Republik Rakyat China 24.0 Republik Rakyat China 20.8 Singapura 12.5 Singapura 16.7 Amerika Syarikat 12.3 Kesatuan Eropah 15.9 Jepun 10.5 Hong Kong, SAR 13.3 Kesatuan Eropah 8.9 Amerika Syarikat 12.3 Taiwan 7.4 Jepun 6.2 Hong Kong, SAR 4.5 Taiwan 3.9 Thailand 4.0 Thailand 3.1 Negara-negara lain 15.9 % Negara-negara lain 7.8 % Import barangan elektrik dan elektronik Malaysia pada 2012 adalah sebanyak RM128.7 bilion. Carta 8(a) menunjukkan import barangan elektrik dan elektronik tertinggi adalah sebanyak 24.0 peratus daripada Republik Rakyat China, diikuti Singapura (12.5 peratus) dan Amerika Syarikat (12.3 peratus). Pada masa yang sama, Republik Rakyat China juga merupakan destinasi utama eksport barangan elektrik dan elektronik sebanyak 20.8 peratus. Singapura dan Kesatuan Eropah pula merupakan destinasi kedua dan ketiga tertinggi eksport Malaysia masing-masing menyumbang 16.7 peratus dan 15.9 peratus seperti pada Carta 8(b). B. Kadar penembusan bagi sambungan DEL talian tetap dan telefon selular Berdasarkan maklumat daripada SKMM, kadar penembusan bagi sambungan DEL talian tetap menunjukkan penurunan sebanyak 6.3 peratus pada Walau bagaimanapun, kadar penembusan untuk telefon selular bagi per 100 populasi mencatatkan peningkatan sebanyak 10.9 peratus pada tahun 2012 (Carta 9). Carta 9: Kadar penembusan sambungan DEL talian tetap dan telefon selular per 100 populasi, Malaysia Tahun Talian tetap DEL Telefon selular Perangkaan Perkhidmatan Maklumat dan Komunikasi,
21 Republik Korea United Kingdom Itali Jepun Australia Amerika Syarikat Singapura China Indonesia Malaysia Vietnam Thailand Filipina Kemboja Lao PDR Jerman Pelanggan setiap 100 populasi Pada tahun 2012, terdapat seramai 41.1 juta pelanggan telefon selular yang mana pelanggan prabayar adalah seramai 33.7 juta pelanggan dan selebihnya seramai 7.4 juta adalah pelanggan pasca bayar. Jadual 4 menunjukkan bilangan perkhidmatan pesanan pendek (SMS) menurun 2.3 peratus kepada 90,983.6 juta pada tahun 2012 berbanding 93,120.5 juta pada tahun Walau bagaimanapun, jumlah langganan perkhidmatan jalur lebar meningkat sebanyak 7.5 peratus daripada 5.7 juta pada tahun 2011 kepada 6.1 juta pada tahun Jadual 4: Bilangan langganan bagi telefon selular, perkhidmatan pesanan pendek dan jalur lebar, Telefon selular Jenis perkhidmatan Tahun Peratusan perubahan (%) - Pasca bayar (juta) Prabayar (juta) Bilangan pelanggan (juta) Perkhidmatan pesanan pendek (SMS) Perkhidmatan pesanan pendek (SMS) (juta) 93, , Jalur lebar Bilangan langganan jalur lebar (ribu) 5, , Sumber: Suruhanjaya Komunikasi dan Multimedia Malaysia (SKMM) C. Perbandingan penggunaan telefon dan telefon selular bagi negara terpilih Carta 10 menunjukkan penggunaan telefon dan telefon selular bagi negara terpilih pada Itali mencatatkan penggunaan telefon selular tertinggi sebanyak 157 pelanggan bagi setiap 100 populasi manakala Jerman mendahului dalam penggunaan telefon sebanyak 63 pelanggan bagi setiap 100 populasi. Pada masa yang sama, Malaysia telah mencatatkan penggunaan telefon selular sebanyak 127 pelanggan dan telefon 15 pelanggan bagi setiap 100 populasi. Carta 10: Penggunaan telefon dan telefon selular bagi negara terpilih per 100 populasi, Negara Pelanggan telefon Pelanggan telefon selular Sumber: International Telecommunication Union (ITU) Perangkaan Perkhidmatan Maklumat dan Komunikasi,
22 SERVICES STATISTICS INFORMATION AND COMMUNICATION SERVICES, INTRODUCTION This publication presents the statistics relating to the information and communication services which encompasses publishing activities; motion picture, video and television programme; programming and broadcasting; telecommunication services; computer services and information services. Information such as legal organization, ownership structure, employment, salaries & wages and fixed assets were collected. In addition, indicators on information and communication technology (ICT) are also included to provide a comprehensive overview of the ICT sector. 2. PERFORMANCE OF INFORMATION AND COMMUNICATION SERVICES Based on the results of the census, there were 2,259 establishments recorded as operating establishments with the contribution of value of gross output and value added amounted to RM85.4 billion and RM45.3 billion respectively. In 2011, the value of gross output increased by 4.3 per cent and value added increased by 7.6 per cent as compared to Meanwhile, employment recorded a decline of 2,320 persons to 128,807 persons in Nevertheless, the salaries & wages increased by 11.5 per cent to RM7.1 billion as compared to RM6.4 billion in The value of fixed assets also increased by 18.7 per cent with an amount of RM35.7 billion. Table 1: Principal statistics of information and communication services by activity, 2011 Activities Value of gross output (RM million) Intermediate input (RM million) Value added (RM million) Number of persons engaged Salaries & wages paid (RM million) Fixed assets (RM million) Publishing 1, , Motion picture, video and television programme publishing Programming and broadcasting Telecommunication services 1, ,066 4, ,360 2,670 1,690 5, ,465 56,126 26,347 29,779 42,045 2,633 29,483 Computer services 18,428 8,483 9,945 57,402 2,990 3,059 Information services 3,328 1,138 2,189 14, Total 85,412 40,152 45, ,807 7,129 35,658 Information and Communication Services Statistics,
23 A. Number of establishments Chart 1 shows the number of establishments by state. Selangor and W.P Kuala Lumpur/Labuan/Putrajaya registered the highest number of establishments with 1,071 and 939 establishments respectively. Meanwhile, Terengganu, Pahang and Kelantan recorded the lowest number with seven (7) establishments. Chart 1: Number of establishments in information and communication services by state, 2011 State Selangor WPKL / Labuan / Putrajaya Pulau Pinang Johor Sarawak Perak Melaka Sabah Kedah & Perlis Negeri Sembilan Terengganu Pahang Kelantan , ,000 1,200 No. of establishments B. Value of gross output and value added In year 2011, the information and communication services has generated value of gross output of RM85.4 billion and value added of RM45.3 billion. The telecommunication services was the major contributor of value of gross output and value added with RM56.1 billion (65.7 per cent) and RM29.8 billion (65.8 per cent) respectively. Chart 2(a): Percentage distribution of the value of gross output by state, 2011 Chart 2(a) shows the percentage distribution of value of gross output by state. W.P Kuala Lumpur/Labuan/Putrajaya was the key contributor to the value of gross output of RM58.2 billion (68.2 per cent). This was followed by Selangor with a value of gross output of RM24.3 billion (28.5 per cent) and the remaining of RM2.9 billion (3.3 per cent) was from other states. Selangor 28.5% Other states 3.3% Total value of gross output: RM85.4 billion WPKL / Labuan / Putrajaya 68.2% Notes: Other states refer to Johor, Kedah, Perlis, Kelantan, Melaka, Negeri Sembilan, Pahang, Terengganu, Perak, Pulau Pinang, Sabah dan Sarawak Information and Communication Services Statistics,
24 Chart 2(b): Percentage distribution of value added by state, 2011 Similarly for the value added, the highest contribution was from W.P Kuala Lumpur/ Labuan/Putrajaya with RM30.2 billion (66.7 per cent). This was followed by Selangor with RM13.3 billion (29.4 per cent) and other states, RM1.8 billion (3.9 per cent) Chart 2(b). WPKL / Labuan / Putrajaya 66.7% Total value added: RM45.3 billion Selangor 29.4% Other states 3.9% This shows that, W.P Kuala Lumpur/Labuan/Putrajaya and Selangor was a major contributor to value of gross output and value added in the information and communication services. Chart 3 and Chart 4 below show the value of gross output and value added in both states which was underpinned by the telecommunication services and computer services. Notes: Other states refer to Johor, Kedah, Perlis, Kelantan, Melaka, Negeri Sembilan, Pahang, Terengganu, Perak, Pulau Pinang, Sabah dan Sarawak Chart 3: Value of gross output and value added of W.P Kuala Lumpur/Labuan/Putrajaya, 2011 Activities Information services Computer services Telecommunication services Programming and broadcasting Motion picture, video and television programme Publishing , , , , , , ,768.0 RM million 0 10,000 20,000 30,000 40,000 50,000 Value added Value of gross output Chart 4: Value of gross output and value added of Selangor, 2011 Activities Information services Computer services Telecommunication services Programming and broadcasting Motion picture, video and television programme Publishing 1, , , , , , RM million 0 4,000 8,000 12,000 16,000 Value added Value of gross output Information and Communication Services Statistics,
25 C. Number of persons engaged and salaries & wages Chart 5: Percentage distribution of number of persons engaged by activity, 2011 In 2011, the number of persons engaged was 128,807 persons with total salaries & wages paid of RM7.1 billion. Chart 5 shows that computer services registered the highest number of persons engaged with a share of 44.6 per cent and followed by telecommunication services, 32.6 per cent and information services, 11.3 per cent. Computer services 44.6% Telecommunication services 32.6% Publishing 3.6% Information services 11.3% Motion picture, video and television programme 3.9% Programming and broadcasting 4.1% Chart 6: Average monthly salaries & wages per employee, by activity, 2011 Number of persons engaged: 128,807 persons Activities Programming and broadcasting Telecommunication services Information services Computer services 4,400 4,345 5,219 6,638 Chart 6 illustrates programming and broadcasting activity paid the highest average monthly salaries & wages of RM6,638 followed by telecommunication services (RM5,219) and information Publishing 3,043 services (RM4,400). Motion picture, video and television programme 2, ,000 4,000 6,000 8,000 RM Table 2 shows the average monthly salaries & wages per employee in information and communication services by state. W.P Kuala Lumpur/Labuan/Putrajaya recorded the highest average monthly salaries & wages of RM4,840 followed by Selangor and Pulau Pinang with RM4,529 and RM2,981 respectively. Table 2: Average monthly salaries & wages in information and communication services by state, 2011 State Number of paid employees Salaries & wages (RM 000) Average salaries & wages per month (RM) Johor ,504 2,279 Kedah / Perlis 198 4,821 2,029 Kelantan ,537 Melaka 297 6,789 1,905 Negeri Sembilan 81 2,180 2,243 Pahang 83 1,735 1,742 Pulau Pinang 1,897 67,870 2,981 Perak 266 5,906 1,850 Selangor 50,595 2,749,776 4,529 Terengganu 102 2,128 1,739 Sabah 392 8,957 1,904 Sarawak 1,179 28,591 2,021 W.P KL/Labuan/Putrajaya 72,785 4,227,089 4,840 Total 128,716 7,128,678 4,615 Information and Communication Services Statistics,
26 3. ICT INDICATORS This publication also presents the ICT indicators obtained from secondary sources such as Malaysian Communications and Multimedia Commission (MCMC) and International Telecommunication Union (ITU). Information on penetration rate and the usage of telephone are obtained from reports issued by MCMC and ITU. ICT indicators also include data on external trade of ICT goods from the External Trade Statistics and usage of ICT for household statistics are based on Basic Amenities Survey Report. A. External trade related to ICT goods Imports (RM175.0 billion) and exports (RM231.2 billion) for electrical and electronic products related to ICT goods declined by 1.8 per cent and 2.5 per cent respectively in The trend in imports and exports of electrical and electronic products for a period of ten years is shown in Chart 7. Both imports and exports of electrical and electronic products recorded a contraction from 2007 until 2009, then improved in 2010 before remained subdued in 2011 and Chart 7: Imports and exports of electrical and electronic goods related to ICT goods, RM billion Imports Exports Year Electrical machinery, apparatus & appliances, n.e.c and electrical parts recorded the highest imports of RM128.7 billion (73.5 per cent) and exports of RM140.0 billion (60.5 per cent) as depicted in Table 3. Table 3: Imports and exports of electrical and electronic goods, related to ICT goods, 2012 Electrical and electronic goods Office machines & automatic data processing equipment Telecommunications & sound recording and reproducing apparatus & equipment Electrical machinery, apparatus & appliances, n.e.c and electrical parts thereof Imports Exports RM million % RM million % 24, , , , , , Total 175, , Information and Communication Services Statistics,
27 Penetration rate per 100 population Chart 8(a): Malaysia s imports of electrical and electronic goods, 2012 Chart 8(b): Malaysia s exports of electrical and electronic goods, 2012 People's Republic of China 24.0 People's Republic of China 20.8 Singapore 12.5 Singapore 16.7 United States of America 12.3 European Union 15.9 Japan 10.5 Hong Kong, SAR 13.3 European Union 8.9 United States of America 12.3 Taiwan 7.4 Japan 6.2 Hong Kong, SAR 4.5 Taiwan 3.9 Thailand 4.0 Thailand 3.1 Other countries 15.9 % Other countries 7.8 % Imports of electrical and electronic goods of Malaysia in 2012 was RM128.7 billion. Chart 8(a) showed the highest imports of electrical and electronic goods of 24.0 per cent was from the People's Republic of China, followed by Singapore (12.5 per cent) and the United States of America (12.3 per cent). Furthermore, the People's Republic of China remained as the main destination for Malaysia s exports of electrical and electronic goods with a share of 20.8 per cent. Singapore and European Union were the second and third highest destination of Malaysia s exports with 16.7 per cent and 15.9 per cent respectively as shown in Chart 8 (b). B. Penetration rate for fixed line DEL connections and cellular phone Based on the information from MCMC, the penetration rate of fixed line DEL connections decreased by 6.3 per cent in However, the penetration rate of cellular phones per 100 population increased by 10.9 per cent in 2012 (Chart 9). Chart 9: Penetration rate of fixed line DEL connections and cellular phones per 100 population, Year Fixed line DEL Cellular phone Information and Communication Services Statistics,
28 Republic of Korea United Kingdom Italy Japan Australia United States of America Singapore China Indonesia Malaysia Vietnam Thailand Philippines Cambodia Lao PDR Germany User per 100 population In 2012, there were 41.1 million subscribers of cellular phone, whereby the total prepaid subscribers were 33.7 million while the postpaid subscribers made up the remaining 7.4 million. Table 4 shows the number of short message service (SMS) dropped 2.3 per cent to 90,983.6 million in 2012 as compared to 93,120.5 million in However, the number of broadband subscriptions rose by 7.5 per cent from 5.7 million in 2011 to 6.1 million in Table 4: Number of subscribers of telephone cellular, short message services and broadband, Cellular phones Type of services Year Percentage change (%) - Postpaid (million) Prepaid (million) Number of subscribers (million) Short Message Services (SMS) Short Message Service (SMS) (million) 93, , Broadband Number of broadband subscriptions (thousands) 5, , Source: Malaysian Communications and Multimedia Commission (MCMC) C. Comparison of telephone and cellular phones usage in selected countries Chart 10 highlights the usage of telephone and cellular phones for selected countries in Italy recorded the highest usage for cellular phones with 157 subscribers per 100 population meanwhile Germany recorded the highest usage of telephone with 63 subscribers per 100 population. For Malaysia, the usage of cellular phones recorded 127 subscribers and usage of telephone recorded 15 subscribers per 100 population. Chart 10: Usage of telephone and cellular phone for selected countries per 100 population, Countries Telephone subscribers Cellular phone subscribers Source: International Telecommunication Union (ITU) Information and Communication Services Statistics,
29 NOTA TEKNIKAL TECHNICAL NOTES
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31 NOTA TEKNIKAL Pendahuluan Laporan ini memuatkan data perangkaan perkhidmatan maklumat dan komunikasi bagi tahun rujukan Data tersebut dikumpul dan disusun daripada Banci Perkhidmatan Maklumat dan Komunikasi yang dilaksanakan pada tahun Objektif Objektif utama banci ini adalah untuk mengumpul maklumat berkaitan pertumbuhan, komposisi, profil dan perangkaan utama bagi subsektor ini untuk membantu kerajaan dalam perancangan pembangunan dan penggubalan dasar. Data yang diperoleh digunakan dalam penyusunan akaun negara, jadual input output dan kajian tertentu. Maklumat tersebut juga digunakan oleh pihak swasta serta individu bagi tujuan membuat analisis ekonomi. Kuasa perundangan Banci ini dilaksanakan di bawah Akta Perangkaan 1965 (Disemak 1989). Seksyen 5 di bawah akta ini menghendaki mana-mana pertubuhan yang beroperasi di Malaysia untuk memberikan maklumat sebenar atau anggaran terbaik kepada Jabatan. Mengikut Akta ini, kandungan soal selidik adalah sulit dan hanya angka agregat diterbitkan. Seksyen 7 di bawah Akta yang sama memperuntukkan denda kepada responden yang gagal memberi kerjasama kepada penyiasatan yang dijalankan. Skop dan liputan Banci ini meliputi pertubuhan berdaftar yang terlibat dalam aktiviti perkhidmatan maklumat dan komunikasi yang merangkumi aktiviti penerbitan; perkhidmatan wayang gambar, video dan program televisyen, aktiviti pemprograman dan penyiaran; Perkhidmatan telekomunikasi; aktiviti pengaturcaran komputer, perundingan dan aktiviti yang berkaitan dan perkhidmatan maklumat di seluruh Malaysia. Konsep dan definisi Definisi perkhidmatan maklumat dan komunikasi yang diguna pakai dalam penerbitan ini berasaskan kepada Piawaian Klasifikasi Industri Malaysia 2008 Ver. 1.0 (MSIC 2008): i. Aktiviti penerbitan Aktiviti penerbitan termasuk pemerolehan hak cipta terhadap kandungan (produk informasi) dan menjadikan kandungan ini tersedia kepada umum Perangkaan Perkhidmatan Maklumat dan Komunikasi,
32 menerusi (atau mengatur bagi) pengeluaran semula dan pengedaran dalam pelbagai bentuk. Semua bentuk penerbitan yang boleh dihasilkan (dalam bentuk cetakan, elektronik atau audio, di internet, sebagai produk multimedia seperti buku rujukan dalam bentuk CD-ROM, dll.), diliputi dalam bahagian ini kecuali penerbitan wayang gambar. ii. Aktiviti penerbitan wayang gambar, video dan program televisyen Aktiviti penerbitan wayang gambar, video dan program televisyen, termasuk pengeluaran wayang gambar untuk panggung dan bukan panggung sama ada filem, pita video atau cakera untuk tayangan di pawagam atau siaran televisyen; aktiviti sokongan seperti suntingan, tapisan dan alih suara filem dll; pengedaran wayang gambar dan produksi filem lain kepada industri lain; termasuk tayangan wayang gambar atau produksi filem lain. Juga termasuk pembelian dan penjualan wayang gambar atau hak penyebaran pengeluaran filem lain. Selain itu ia juga termasuk aktiviti rakaman bunyi seperti mengeluar, menyiar, mempromosi dan mengedar rakaman bunyi asal, penerbitan muzik dan juga aktiviti perkhidmatan rakaman bunyi di studio dan di tempat lain. iii. Aktiviti pemprograman dan penyiaran Aktiviti pemprograman dan penyiaran termasuk aktiviti mencipta atau mendapat hak untuk mengedar dan menyiar kandungan rancangan radio, televisyen dan program data hiburan, berita, bual bicara dan seumpamanya. Termasuk juga penyiaran data biasanya diintegrasi bersama siaran radio atau televisyen. Penyiaran boleh dilakukan menggunakan pelbagai teknologi melalui siaran ke udara, satelit, rangkaian kabel atau internet. Bahagian ini juga termasuk pengeluaran rancangan yang tertumpu kepada langganan atau dasar yuran kepada pihak ketiga untuk siaran umum (format khusus seperti berita, sukan, pendidikan, program remaja). iv. Aktiviti perkhidmatan telekomunikasi Aktiviti perkhidmatan telekomunikasi termasuk aktiviti menyediakan perkhidmatan telekomunikasi dan aktiviti yang berkaitan, seperti transmisi suara, data, teks, bunyi dan video. Kemudahan transmisi ini mungkin berasaskan satu teknologi atau kombinasi bagi teknologi tersebut. Lazimnya aktiviti yang diklasifikasikan dalam bahagian ini adalah transmisi kandungan tanpa melibatkan penciptaannya. Pecahan di dalam bahagian ini adalah bergantung kepada jenis infrastruktur yang beroperasi. Perangkaan Perkhidmatan Maklumat dan Komunikasi,
33 v. Aktiviti pengaturcaraan komputer, perundingan dan aktiviti yang berkaitan Pengaturcaraan komputer, perundingan dan aktiviti yang berkaitan termasuk aktiviti penyediaan kepakaran di dalam bidang teknologi maklumat seperti penulisan, pengubahsuaian, percubaan dan perisian sokongan bagi memenuhi kehendak pelanggan tertentu; merancang dan mereka bentuk sistem komputer dengan mengintegrasikan teknologi perkakasan, perisian komputer dan komunikasi, pengurusan di lapangan dan operasi sistem komputer pelanggan dan/atau kemudahan memproses data; menyediakan infrastruktur untuk hosting atau perkhidmatan prosesan data, dan aktiviti perkhidmatan profesional dan teknikal yang berkaitan dengan komputer. vi. Aktiviti perkhidmatan maklumat Aktiviti perkhidmatan maklumat termasuk aktiviti carian web portal, prosesan data dan hosting, serta aktiviti lain pembekalan maklumat. Definisi sektor maklumat dan komunikasi oleh Organization for Economic Cooperation and Development (OECD) Definisi sektor ICT berdasarkan kepada saranan OECD 2011 dengan merujuk kepada International Standard Industrial Classification (ISIC) Rev. 4, definisi sektor ICT diklasifikasikan seperti berikut: Pembuatan ICT 2610 Pembuatan komponen dan litar elektronik 2620 Pembuatan komputer dan kelengkapan peranti 2630 Pembuatan peralatan komunikasi 2640 Pembuatan elektronik pengguna 2680 Pembuatan media magnetik dan optikal Perkhidmatan ICT 4651 Jual borong komputer, peralatan peranti komputer dan perisian 4652 Jual borong kelengkapan dan komponen (termasuk alat ganti) elektronik dan telekomunikasi 5820 Penerbitan perisian 61 Telekomunikasi 62 Pengaturcaraan komputer, perundingan dan aktiviti yang berkaitan 631 Aktiviti prosesan data, hosting dan aktiviti lain yang berkaitan; web portal 951 Pembaikan komputer dan peralatan komunikasi Perangkaan Perkhidmatan Maklumat dan Komunikasi,
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