5 years experience with a minimum of 3 years of Corporate Finance and Operations Management in a complex healthcare organization or related field

Transcription

1 KING FAISAL HOSPITAL, KIGALI IS LOOKING FOR SUITABLE CANDIDATE TO FILL THE POSITIONS BELOW : POST JOB SPECIFICATION KEY RESPONSIBILITIES No. Head of Operations and Support Services A minimum of a Masters Degree or equivalent, Satisfactory record of continuous professional development; Having a professional qualification like ACCA or CPA or equivalent is an added advantage 5 years experience with a minimum of 3 years of Corporate Finance and Operations Management in a complex healthcare organization or related field Should have a proven management skills including preparation, implementation and management of strategic,operational and financial plans and projects, Effective motivator with strong influencing skills and personal credibility, ability to identify and analyze complex issues & understand cooperate and other functional perceptive -Works with the hospital Executive Management and employees to develop objectives for the hospital in general and financial goals in particular; -Provides proactive, sound guidance regarding management of assets and investments, and financial trends within the facility. -Works with department managers and patient care executives to implement financial plans and productivity benchmarks, and to monitor progress toward financial goals. - Is actively involved in Health care system management approaches, corporate performance and the growth of a team oriented culture. -In conjunction with other managers, establishes a five year strategic financial plan for the hospital as part of the hospital s strategic planning process. Strategic capability and leadership, client orientation and customer focus, Financial management, people management, empowerment and communication - Employs a system of responsible accountability for the staff of the Hospital, including budget and internal controls. -Ensure that the purchasing and procurement operations of the hospital are efficient, cost effective, fraud free and conform to national guidelines. -Oversee and ensure the existence a Policy and Procedure

2 Manual for the hospital and insuring strategic goals are well defined and are affiliated to the current operational budgets. 2. Director of Human Resources A minimum of Masters degree in Human Resource management and Administration. -Should have a minimum of 5 years of working experience after a Masters level in the spheres of Human Resource Management, administration and development at senior management level especially in a health/hospital sector with a strong knowledge of Rwandan labour laws. -Excellent IT skills, report writing and presentation skills, as well as the preparation and implementation of HR related plans. -Strategic capabilities and leadership, -Client orientation and customer focused, financial and personnel management skills, empowerment and communication. He/She will be in charge of : -Attracting and retaining quality employees with the best skills and qualifications to ensure that the standards and values are met and exceeded. -Assure recruiting tracking system is up to date and compliant Employee Relations. -Responsible for leading annual engagement survey feedback sessions and working with managers on ways to engage their teams. -Partners with managers to set annual objectives and ensure expectations are clear. -Develops and implements special programs for employees such as service awards, social events, employee recognition awards and new employee orientation programs. - Ensure Compliance with Rwandan employment laws regulations, and apprises supervisors of their responsibility under the regulations. -Maintains knowledge of industry trends and employment legislation and insures compliance. -Intimate knowledge of Hospital's IT systems, associated with HR management and administration,

3 -Ability to design and implement internal systems and controls to ensure sound operational management. 3. Director of Marketing & Customer Relations -A minimum of Masters degree in Marketing, Public Relations, Mass Communications, evidence of structured professional development -5 years experience in management with a minimum of 3 years in a marketing and sales position in a complex organization with a proven track record in Customer Relations Management -Proven competencies in the development and implementation of strategy, business planning and project management. Strong understanding of customer and market dynamics and requirements. -Proven ability to oversee all marketing, advertising and promotional staff and activities. -Able to plan ahead and develop schedules for future event -He/she should have strong written and verbal communication skills. -Must have excellent use of languages: (English, French and Kinyarwanda, - Prepare or edit organizational publications for internal and external audiences, including employee newsletters and stockholders' reports. - Respond to requests for information from the media or designate another appropriate spokesperson or information source. -Establish and maintain cooperative relationships with representatives of community, consumer, employee, and public interest groups. - Plan and direct development and communication of informational programs to maintain favorable public and stockholder perceptions of an organization's accomplishments and agenda. - Confer with production and support personnel to produce or coordinate production of advertisements and promotions. - Arrange public appearances, lectures, contests, or exhibits for clients to increase service awareness and to promote goodwill. - Study the objectives, promotional policies and needs of organizations to develop public relations strategies that will

4 -Professional attitude with good inter-personal and communication skills. -Excellent IT skills influence public opinion or promote ideas, hospital image and services. -Confer with other managers to identify trends and key group interests and concerns or to provide advice on business decisions. 4. Director of Pharmacy -Should have a Minimum of Masters Degree in Pharmacy with evidence of structured professional development; -Experiences of 5 years in a pharmacy management position at a tertiary or higher level of care -Proven computer literacy, report writing and presentation skills, as well as the preparation and implementation of HR related plans. - Consult with advertising agencies or staff to arrange promotional campaigns in all types of media for organizations, or individuals. -Coach client representatives in effective communication with the public and with employees. -Prepare and deliver speeches to further public relations objectives. -Purchase advertising space and time as required to promote hospital marketing -Plan and conduct market and public opinion research to test hospital services or determine potential for hospital success, communicating results to client or management. -Executes and implements all technical and clinical operational procedures of Pharmacy & Pharmacy Stores, - Ensures effective implementation of administrative and financial policies, procedures and processes approved by the Senior Executive Management Team of the hospital; -Leads the departmental staff by adopting an exemplary role, motivating them for optimizing their inputs, outputs and productivity. - Strives to generate cohesive team spirit in the department, by

5 -Strategic capabilities and leadership, -Client orientation and customer focus, - Financial management, personal management, empowerment and communication -Proven competencies in the development and implementation of strategy, business planning and project management. - Analytical skills for performing service development reviews, -Problem solving and in relation to targets and finance. - Excellent IT skills with knowledge of Hospital's IT systems. -Extensive knowledge of Pharmaceutical services, policies, protocols and procedures. -Proven competencies in the development and implementation of strategy, business planning and project management. providing guidance and support to staff in all departmental matters (Technical & clinical) and offering equitable opportunities to all staff. -Supervises and monitors all departmental activities by appropriate follow-through and execution of the policy, procedures, schedules and processes. - Supervises and monitors the staff, operations and functions of the department, striving for services of the highest standard; -Plans systematic approach for schedules, as well as ongoing reviews of all departmental activities, and appraise the performance of the staff and services; - Monitoring of Demand & Supply through of drugs and other pharmaceutical items; -Applies modern material management techniques to ensure requirement of material under the Directorate of Pharmcacy. -Analytical skills for performing service development reviews, problem solving and in relation to targets. Intermediate IT skills 5. Director of Nursing Services -Minimum qualification of a Masters degree in General Nursing or equivalent with a management qualification, Satisfactory track record of continuous professional development - Assists the Head of Division of Nursing as delegated, to enable her/him to meet his/her duties and responsibilities, as per the relevant job description. -Actively participates in all Quality Assurance programs 2

6 -5 years experience in Nursing services management of which 3 years in management of nursing services in a complex hospital environment at tertiary or higher level of care. -Effective motivator with strong influencing skills and personal credibility, ability to identify and analyse complex issues, understand cooperate and other functional perceptive -Strategic capability and leadership, client orientation and customer focus, Financial management, people management, empowerment and communication. -Excellent IT skills - Registration with National Council of Nurses and midwives -Assists with Nursing Administration duties as delegated by the Executive Manager. -Represents the Head of Division of Nursing by providing backup cover as required, e.g. outside meetings, etc. -Participates in the continuing education of all nursing staff and students as possible, in promoting overall improvement of nursing services. -Participates in all departmental meetings and evaluations as appropriate. -Demonstrate good strategic awareness of wider health issues in Rwanda, sound knowledge of clinical governance and effective system of Quality and Nursing management, - Provides supervision, training and guidance to all Clinical Coordinators and related staff. -Coordinate case management review meetings and assure that the medical team is functioning in accordance with policies, procedures and program requirements. -Communicate with all medical Providers individually in a timely manner, to assure that patients receive complete services in accordance with their own individual care plan. -Ensures delivery of compassionate quality care and nursing

7 supervision as evidenced by adequate services and staff coverage on unit,. -Demonstrates knowledge of and application of Key Clinical Quality Indicators, and proactively monitors 6. Monitoring and Evaluation Manager Should have a Bachelors Degree in Monitoring and Evaluation, Public Health or other related field with Evidence of professional development. At least 5 years experience with minimum of 2 years management experience in Monitoring and Evaluation unit of a reputable Institution. -Ensure that the M&E databases are updated routinely and systematically -Ensure that the Standard Operating Procedures (SOPs) and guidelines regarding M&E are developed and updated where necessary. -Develop an overall M&E plan for the Hospital -Lead the process of ensuring that the performance reviews are conducted regularly -Build capacity of KFH M&E focal persons in M&E skills through mentoring and coaching -In collaboration with Hospital Team she/he will identify and document achievements and accomplishments of project indicators against set performance targets -Participate in the preparation and implementation of special studies (eg baseline, impact evaluation, mid-term review). This may include: o o o Protocol development Drafting data collection tools Conducting analyses and drafting reports

8 7. PUBLIC RELATION & MARKETING OFFICER 8. CUSTOMER CARE MANAGER - A Bachelor s degree in Journalism, Marketing, Public Relations -Must have at least 3 years of working experience in the same field. -Show creativity in writing while ensuring all written materials is completely factual. -Be able to plan ahead and develop schedules for future event -He/she should have strong written and verbal communication skills. - Must have excellent use of languages: (English, French and Kinyarwanda, -Professional attitude with good inter-personal and communication skills. -Excellent IT skills -He/She should have a bachelor s degree in Public Administration/social Sciences, Conflict management or any related domain. -He/She should have a minimum of 3 years of working experience in customer care or conflict Management -Ensure timely compilation of (monthly, quarterly and annually) reports - Organise campaign PR campaign /program to meet anticipated events. -Advise and initiate any program suitable to promote the hospital image. -Create promotional material and work with outside vendors such as graphic designers, printers, photographers to make sure that all communications reflect the standards and mission of the hospital. -Work with the CEO to issue press releases. -Represent CEO to some meeting outside KFH. -Committee member in charge of distribution of the hospital Newsletter - Meet and take hospital visitors around. - Arrange hotel reservations and airport pick up of visitors -Should be well vast with Social Media -Able to update and manage the Hospital Website. She/ he is in charge to: - Advise management on Customer care strategies and customer retention - Achieving Excellent through Customer Services; - Participate in Quality Assurance programs -Knowledge of principles, methods and procedures for career counselling and guidance; -Ensure that appropriate customer care service of and ensuring satisfaction of clients; - Knowledge of Human Behaviour and performance, - He/she is responsible for upholding excellent customer care

9 individual differences in ability, personality and interests. - Ability to handle complaints in a professional manner - Ability to manage stress - Ability to lead by example -Experience in health care environment is added advantage. -Excellent IT skills measures in the Hospital. - Ensure proper management of emergency cases and orientation of clients in the hospital. - Manage patient flow, Coordinate with Doctors and ensure that patients are attended to promptly respecting the appointment schedule. - Give a monthly report on the waiting time of patient at all step of care from the reception to end of services. - Ensure that the appointment system works properly, manage problems that may arise by liaising with concerned officers. 9. MANAGEMENT ACCONTANTS(2) -He /she should possess Bachelor's degree in Business Administration, Accounting, Finances, Economics or related field. -He/she should be able to analyze information and use it to make business decisions. -He/she should be able to explain the financial consequences of business decisions applying accounting techniques to plan and budget. -Excellent IT skills, knowledge of Hospital management Information Systems and accounting soft ware Systems like : SAGE, etc -Ready to work outside the normal working hours She/he will be in charge of: - Reviewing of invoices and revenue transactions; - Preparation of credits and cash sales, reconciliation reports; - Ensuring that revenue is properly recognized in accordance with accounting standard and hospital policy and is properly supported by appropriate documentations; - Supporting hospital revenue Operations and Financial Reporting by providing financial analysis, schedules and documentation in accordance with existing structure; - Providing accurate and timely compilation of accounting information, analysis and reporting; - Assisting in performing monthly bank reconciliations for all accounts and ensure that all reconciling items are settled; - Manage refund claims and ensure that adjusting entries are 3

10 made; - Assisting internal and external auditors in preparation of schedules, control narratives and provision of required explanations; 0. Human Resources Officer -Should have a Bachelor s Degree in HR management and Administration, or any other related field -Demonstrated hands on approach to HR management 2 -A minimum of 3years in the spheres of Human Resource Management, administration and development. -Job Knowledge & Skill, Cooperation, Communication, Clients service focus and supervision. -Excellent knowledge and understanding of HR operations at both a strategic and operational level -Demonstrated experience in Payroll preparation -Excellent negotiation and performance management skills -Demonstrated ability to work autonomously and in a team based environment -Knowledge of Hospital's IT systems, associated with HR management and administration, -Ability to create, review and update policies and procedures -Professional work approach and attitude -Calculate packages for staff who retire and resign - Ability to implement internal systems and controls to ensure sound operational management, -Proven computer literacy, report writing and presentation skills as well as the preparation and implementation of HR related plans. -Experience with computerized HR / Payroll systems, Microsoft applications -Excellent time management and organizational ability -Calculates leave and bonus payments -Prepares staff requests for loans and advances repayments through different bank accounts and ensures proper record keeping -Produces monthly payroll reports to the Human Resources Manager -Initiates social security, PAYE, medical, pension and other payments

11 -Ability to manage high volume workloads with attention to detail ; -Effective communication and interpersonal skills Commitment to professional development -Ensure that remuneration levels, structure and benefits remain competitive; - Design strategies for retention programs;. Nurse Unit Manager -A minimum of A0 in nursing or A in Nursing with a post basic diploma in relevant specialty. - Evidence of professional development in a relevant specialty area. -At least 5 years clinical experience with a Minimum of 2 years experience in management of ward/unit at tertiary or higher level of care -Extensive experience in area of specialty -Excellent Knowledge of computer skills - Registration with National Council of Nurses and midwives - Initiate staff social development project for KFH,K staff and participate in its implementation; - Participates in human resource budget preparation She/He should be able to: -Manage the rosters, resources, staff and analyzing detailed information. -Coordinate rostering, ensuring adequate skill mix and fairness in distribution of shift allocation. -Coordinate and plan annual leave for all nursing staff. - Ensure nursing participation in ward rounds as required. - Follow-up of prescribed investigations, ensuring completion and screening of results by relevant Doctor. - Ensure a timely process for admissions and discharges in cooperation with multidisciplinary team. - Oversee the performance of unit staff in liaison with the appropriate departmental head. - Co-ordinate the availability of physical resources within the unit. - Ensure all appropriate items and services used by each patient are charged. - Liaise / Engage with the multidisciplinary team to ensure quality customer care/outcomes. -Collect ward statistics and submit with the monthly report. 2

12 2. Drivers (2) -He/she should possess a Minimum of 0years as a driver -Proven experience as a driver to reputable Individuals or working in extreme conditions is an added advantage. -A higher license category or International Driving License is an added advantage -Spoken English/French or native language is needed. -Ready to work outside normal working hours Request new and / or replacement equipment --Ensures that all hospitals vehicles are in good mechanical conditions; -Plans, schedules and allocates tasks to relevant drivers as needed to carry out hospital transport services smoothly. -Prepares and reviews reports on work done on weekly, monthly and annually as may be required. -Adheres to all the road safety regulations- follow the signposts, road maps and observes speed limits while driving; -Implements the decisions taken by the hospital management; -Ensures the safety of passengers at all times; -Ensures that no un authorised persons board the hospital vehicles; -Ensure that vehicle log books are completed after every trip; -Keeps record of materials and products transported; -Ensures proper cleaning, inspection, and services vehicles. -Prepared to do any other work as may be assigned to him by the supervisor. 3 Health care Assistants A minimum of A2 in Nursing with basic patient care A minimum of 2 years experience She/he will be in charge of: - Hygiene procedures of the of the patients - Handling of laboratory specimen

13 Knowledge of computer skills. Registration with National Council of Nurses and midwives. - Management of patients complaints - Decontamination of instruments and clinical equipments - Assist patients and colleagues in adopting sounds infection control measures - Take responsibility for own developmental learning and performance, including participating in patients care - Assist patients with their meals - Transporting patients in different areas of the hospital Qualified and Interested candidates for the above positions should submit: a written application, 2 photos passport photos, a filled application form (available on the KFH, K website), a Curriculum Vitae, a Copy of the National Identification, Photocopies of academic credentials and Recommendations letters from the previous employers to the attention of the CHIEF EXECUTIVE OFFICER, KING FAISAL HOSPITAL RWANDA on the address above. Closing date: Friday 29 th, 203 at exactly 4:30pm Only shortlisted candidates will be contacted Ag. Chief Executive Officer Dr. BUTERA M. Alex