COMMERCIAL PUT YOUR PROPERTY IN OUR HANDS

Transcription

1 COMMERCIAL PUT YOUR PROPERTY IN OUR HANDS

2 PUT YOUR PROPERTY IN OUR HANDS... and we ll reward you with peace of mind, knowing that Auckland Property Management will provide a range of professional management services. We ve been operating for over 20 years and bring a combined experience of over 300 years to the table! our portfolio extends to over 100 managed tenancies verified 2016

3 WHO IS AUCKLAND PROPERTY MANAGEMENT Founded in the early 1990 s, Auckland Property Management is a family owned and operated company that specialises in the management of Commercial & Residential property and Bodies Corporate. With integrity and professionalism as the foremost foundation stones at Auckland Property Management, we strive to deliver exceptional service whilst leading the market in knowledge and innovation Over the next 3 years, apartment numbers are expected to increase by20% in Auckland verified 2015 Our team and our technology are equipped to meet this growth we manage the properties where Aucklanders live and work

4 ALL PROPERTIES ARE NOT THE SAME - WE MANAGE THE DIFFERENCES BODY CORPORATE When you own real estate that shares common property with other real estate, it is highly recommended to appoint a professional Manager whose purpose it is to look after the common areas on behalf of all the owners. A professional Manager has an unbiased perspective on any problems that may arise when owning shared property. Specialising in the management of Unit Titles, Cross Leases & Incorporated Societies, Auckland Property Managements experienced team provide a wide range of services, knowledge and skills that aid owners through the potential obstacles that may arise along with the day-to-day running of the property. Auckland Property Managements portfolio extends from Tutukaka in the far north and as far south as Queenstown. Our Body Corporate Managers have sound knowledge of the Unit Titles Act 2010, the Unit Titles Regulations 2011 and other relevant legislation such as the Building Act Body Corporate matters, such as arbitration, mediation or court claims can be complex; Auckland Property Management provides personnel that are experienced in coordinating representation in these areas. COMMERCIAL PROPERTY Our team can provide a full range of Commercial Property Management services. We maintain total fl xibility so we can tailor our services to suit your needs. Auckland Property Management is proud of the reputation that we have developed over the years in the delivery of services to our commercial property clients. APM s management strategies add and create value by ensuring an appropriate quality tenant mix and tenant retention; providing excellent support office; on-site management; maintaining comprehensive reporting and cost controls and implementing highly effective marketing programmes. We provide property management services to clients ranging from the smaller commercial property investor through to larger institutional clients. As well as having experience with commercial and industrial properties, our team possesses considerable expertise in retail and shopping centre management. In our approach we apply lateral thinking to deliver positive results for our clients. We are honest, dependable and fl xible in the property management duties we perform. Our goal is to deliver to our clients the best commercial results. Our management style is flexible with a desire to work closely with owners. More information on our Commercial Property Management services are available on our award winning website, alternatively, you can contact Chris Newman on , our specialist Commercial Property Manager.

5 At Auckland Property Management we aren t only experts in commercial property management. We have comprehensive knowledge and experience in the management of residential property and Bodies Corporate. We also provide services to clients on Waiheke Island, where we offer residential property management as well as the management of holiday homes RESIDENTIAL PROPERTY If pro-active communication, strong rental returns and minimal vacancy periods are important to you, then it makes sense to choose an expert that only focuses on managing property. If you re looking for a results-focused, stress-free property management solution, look no further. Not only do we understand the importance you place on communication, we also know that you expect the best possible rents with the lowest possible downtime. And in our experience, the only way to truly achieve this is to have your property managed by a specialist property management organisation. Our mission s simple; fir tly, allow our expertise to take the hassle out of owning an investment property and secondly to help our owners achieve the very best return on their investment. We believe that anything short of a specialist property management team could compromise the quality of service an investment owner receives. That s why we employ Auckland s best property managers to look after our clients. So whether you re a professional investor, an investor just dipping your toes into the property market for the fir t time or even if you re a home owner moving away from your family home and need someone to look after it until your return, you ve come to the right place. HOLIDAY HOMES At Auckland Property Management we listen to our clients and have responded to demand for our services expanding our large Auckland wide portfolio to offer a specialist holiday letting service on stunning Waiheke Island. The key to our success is service and quality. Whether it s modestly priced or top of the range Waiheke accommodation our owners and tenants receive top service. All properties are carefully monitored to ensure standards are maintained to enable both landlord and tenant to experience a carefree escape. Our property management team will do everything they can to make your holiday most enjoyable. Waiheke Island is a delightful holiday destination to fit your needs whether it is an extended holiday or much needed weekend away. Take the time to eat out in one of the fabulous restaurants or vineyards, or enjoy a stroll along the beach. Whatever you choose to do on your holiday, one of the best places to do it is right here. commercial, residential, bodies corporate... we can manage it

6 HOW WE DO IT BETTER Why choose Auckland Property Management EXPERIENCE For more than 20 years, Auckland Property Management Ltd have been specialising in Body Corporate Management. Our portfolio extends from Tutukaka in the far north and as far south as Queenstown. Your Manager with the support and back up of our Administration team is totally dedicated to handling matters relating to your complex. We are members of the Real Estate Institute of New Zealand (REINZ) and the Leading Property Managers of New Zealand (LPMNZ) and we pride ourselves on our dedication and commitment to upholding the best practices and professional standards that define this o ganisation. Principal and Licensee, Howard Morley, is a past President of the Real Estate Institute of New Zealand, a Registered Valuer and an Associate of the Arbitrators and Mediators Institute with more than 40 years of real estate industry experience. Howard was also the 2015 winner of the John Greig Trophy. This trophy was awarded to Howard to celebrate his selfle s service to the real estate industry, to recognise his status as an industry leader throughout New Zealand and Australia, and to applaud his demonstrable qualities as a positive role model. PERSONAL SERVICE At Auckland Property Management Ltd we believe our service is unique. Our focus has been to employ people with real life experience - our Body Corporate team are not just number crunchers! Their experience allows them to better understand and appreciate our clients needs and concerns. We believe this experience has also led to their ability to consider questions or issues from different angles, and helps them produce creative answers and solutions. The Body Corporate Managers are supported by office personnel who ensure total professionalism in the delivery of our services. Our Managers personally get to know each complex that they care for and have sufficien time to make visits to each property. EXPERTISE Our Body Corporate Managers provide professional Body Corporate management services with personal attention and professional integrity. We provide a full range of services tailored to suit the individual requirements of each Body Corporate. With over 90 years of combined experience it s fair to say our Body Corporate Managers, Management and Administration teams are specialists when it comes to the Body Corporate industry. Each Manager has sound knowledge of the Unit Titles Act 2010, the Unit Titles Regulations 2011 as well as the Building Act. Some of our Managers and Administration team members have been with Auckland Property Management since day one, which has facilitated the formation of a foundation based on experience, expertise and trust. TRUST We believe that one of the most important drivers of our ongoing success has been building long lasting relationships with our clients. Trust and transparency have helped us achieve this. We have built trust with our clients by providing an excellent service throughout our relationships, and by promptly taking care of any issues that may arise. Our client login area also helps to achieve our goal of building trust through transparency - our clients can see details of their current account, their balance sheet, insurance information and a range of documents such as budget details, AGM minutes and much more.

7 WHAT DO WE DO FOR OUR CLIENTS? SUPERVISION All special projects or 'one-off' services or repair work will be checked at the site prior to signing off the invoice. Online Access We make it easier for our clients to access information on their properties 24/7 from any location with web access no matter where they are. Providing access for our owners enables them to view tenant paid to dates, lease start and end dates, statements and details of invoices and maintenance. Tenants can view their recent transactions, full history, as well as paid to dates. LEASE MANAGEMENT APM adopt a proactive approach to lease expiration. We discuss upcoming lease ends with tenants and negotiate terms up to six months in advance. Our aim is 100% occupation. TRUST ACCOUNT APM maintain a fully audited trust account. CONTRACTS We ensure that maintenance contracts are expertly negotiated and in place to provide the most cost effective price for the service provided. RESULTS We will manage your property to protect and grow your assets. WOF We will look after the Buildings Warrant of Fitness and ensure that it is renewed and kept up to date. TENANT RELATIONSHIP We establish and maintain high quality tenant relationships to encourage longer term leasing. ACCOUNTING Our system provides an immediate alert to rent arrears and provides monthly reports to our owners, of all monies received and disbursements. If the owners wants the tenants' rental paid directly to their bank account, we can also arrange this. OPERATING EXPENSES APM focuses on reducing operating expenses to reduce rent review resistance from tenants, and to reduce owner costs, while maintaining the integrity and value of the asset. POWER & CLEANING APM can also offer to negotiate the best power and cleaning costs for the whole building or the wider complex. MONITOR COSTS We check all invoices carefully prior to payment to ensure they are correct and that the time taken is standard for the job completed. expertise, innovation, expertise and trust... are our default

8 THE ROLE OF A COMMERCIAL MANAGER The functions of the Manager are to keep the accounts of the Body Corporate and carry out any other functions delegated by the Body Corporate. In practice a Manager is usually responsible for much more than just the accounts. Likely to be included are; Convening meetings of the Body Corporate and preparing minutes Ensuring the body corporate property is fully insured at all times Preparing budgets for the Body Corporate and maintaining an adequate fund for all its expenses Collecting levies from the owners and paying accounts Reporting regularly to the Body Corporate at least quarterly and preferably monthly Organising the annual building warrant of fitne s if required Maintaining the register of proprietors as required by the Act Supplying Section 146 & 147 certific tes when a unit is sold or mortgaged Maintaining, when requested, a Long Term Maintenance Fund for future major common area maintenance. How much the Body Corporate Manager does is a matter of contractual agreement with the individual Body Corporate. Some owners and the committees prefer to take a more active role and limit the Manager s role to administration. A good Body Corporate Manager; Maintains frequent and open contact with the Body Corporate Committee Keeps accounts and budgetary expenditure within resolved budget parameters. Ensures AGMs are held at the appropriate time, agendas are circulated in good time beforehand and minutes are accurate and properly disseminated Responds promptly to owners inquiries and retains copies of paperwork such as accounts, budgets, rules, minutes, details of levies When the Body Corporate resolves to establish such, sets up a Long Term Maintenance Fund for future major common area maintenance.

9 GETTING STARTED existing body corporate We save you time and cost We resolve issues as they arise We provide specialist advice We offer fixed-term fees WHERE TO FROM HERE? INITIAL CONSULTATION Our Business Development Manager will discuss your requirements with you and identify exactly what management services the Body Corporate will need including detailing the process to switch Body Corporate Management companies. FORMAL PRESENTATION We will meet with the chairperson and/or the committee and present a formal proposal for the management of the complex based on your identified needs including a range of fee options. Attendance at the AGM/EGM or Committee Meetings is also offered if required. APPROVAL Once the Body Corporate or the owners committee have made the decision to move to Auckland Property Management, we will then provide the necessary documentation for you to sign in order to approve the switch. Our Business Development Manager will carry out the handover of the administration by notifying your current Manager of the change. Then arrange the collection of all Body Corporate files, records, accounts and funds within 10 working days. You won t have to do a thing! new body corporate INITIAL CONSULTATION Our Business Development Manager will meet with the developer to discuss the range of services we offer to determine how we can best assist with the project in the preliminary stages. These services can include preparing draft budgets on behalf of the Body Corporate, consulting on establishing Body Corporate rules, assisting with marketing materials and consulting with solicitors and project managers if required. FORMAL PRESENTATION We will present a formal proposal for the developer to review, including a range of fee options and service charges. We would also recommend that a services agreement be entered into between the Body Corporate and Auckland Property Management by the developer. APPROVAL When a services agreement is entered into with Auckland Property Management the Business Development Manager will support the developer throughout all stages of the project until settlement and the Body Corporate comes into being. We offer this assistance to the developer on a pro bono basis. you have to ask the right questions... or you better have the answers

10 WE ARE AUCKLAND PROPERTY MANAGEMENT

11 TOTAL PROPERTY CARE FOR BODIES CORPORATE Residential & Commercial Property Management Body Corporate Managers Property Valuations Holiday Rentals PROTECT YOUR INVESTMENT PUT YOUR PROPERTY IN OUR HANDS Manukau Road, Epsom. PO box Remuera Auckland 1541 phone: fax: reception@aucklandproperty.net