Longford Town (With travel expected across Co. Longford, Co. Cavan, Co Westmeath and parts of Co. Galway)

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1 Role: Location Job Title Reports to Responsible For Housing Officer Longford Town (With travel expected across Co. Longford, Co. Cavan, Co Westmeath and parts of Co. Galway) Housing Officer Housing Manager Caretakers and CE/Tus Workers Contract 12 Month Fixed-Term Contract (from June 2016) Salary 41,978 51,306 Probation Hours Leave Travel 6 month 35 Hours per week (Monday to Friday) 22 days (+closed 3 designated days Christmas week) The post requires a valid driving licence and the use of a car for business purpose Mileage Allowance Operates Clúid Housing is Ireland's largest housing association, a progressive and dynamic not-for-profit Irish organisation. We are proud to be recognised as a top employer in Ireland. For the past 6 years, our dedicated 145 staff have voted Clúid Housing as a Great Place To Work, We are extremely proud that our company is made up of talented people who bring enthusiasm, confidence, expertise, professionalism and respect to our business. You can meet some of our team by clicking here. Our staff consistently work towards achieving our vision of creating a society where everyone has a great place to live. Working as part of our team means you will enjoy: - Competitive Remuneration - Excellent & Continuous Training - Development Opportunities - Flexible Working arrangements - Access to an Employee Assistance Programme - Excellent Employee Benefits

2 If the above appeals to you, then keep reading... and remember Clúid Housing is proud to be an equal opportunity employer. The Housing Services Department The Housing Services Department is the largest department in the organisation comprising over 50% of the total staff complement in Clúid Housing spread throughout the country. The Team comprises a Director of Housing Services based in the National Office in Dublin and teams of Housing Services Staff managed by Managers located throughout the country. Clúid Housing work in local communities to provide general needs housing and specialist housing for older persons, the core services delivered by Housing Services are voids and lettings, rent / arrears management, tenancy management, estate and facilities management, community and estate development and contact centre operations. Based in Longford Town, this role will sit within the North West Housing Services Team headed up by a Housing Manager based from the Galway Office. The post holder will be expected to visit the office in Galway at least once a week or as per the requirements of the business. Travel is a key component of the role as Housing Officers are allocated patches that cover estates and homes across counties, and there is a strong emphasis on a visible presence in communities and working directly with tenants. Role: Housing Officer Role Overview: Deliver core housing management services and support the repairs and maintenance services to tenants and communities in your allocated estates and across the company with colleagues. To work proactively to continually understand the needs of customers to ensure that you provide our residents with an excellent service. Reporting to: Housing Manager Responsible for: Scheme Managers, Caretakers, CE/Tus Workers Key responsibilities Lettings/Allocations Letting and allocating properties as per the Associations Lettings Policy Developing and maintaining effective relationships with the local housing authority and other agencies Interviewing and assessing prospective residents and making allocation decisions Co-ordinating the viewings of properties with prospective residents at hand over and casual relets stage Managing void properties per the Associations Lettings Policy. Advising prospective residents with regard to housing options/ tenancy agreements Forwarding information on new tenancies to Finance Department

3 Rent Operating the rental system as per the Association s Rent Policy Procedures Ensuring income returns and changes of circumstances are filed with the Finance Department Advising tenants with regard to assessments Responsible for identifying debt and managing cases of bad debt Arrears control and maximise income Preparing cases/ Advising solicitors for court and representing the Association Advise Regional Director regarding implementing and reviewing service charge Estate Management Managing estates per the Associations Estate Management Policy Regularly visit schemes and complete necessary paperwork Recording any nuisance and take appropriate action Reducing Anti-Social Behaviour and other breaches of tenancy as per the Associations Policy Recording and identifying causes of damage to property and ensuring it is remedied Preparing cases/ Advising solicitors for court and representing the Association To maintain accurate current records of all properties, residents and incidents Repairs Implementing the repair service efficiently per the Associations Repairs & Maintenance Policy Responsible for sourcing, appointing, managing contractors and ensuring value for money where appropriate Maintaining & regularly reviewing the approved list of contractors and service and maintenance contracts Responsible for seeking quotations/tenders and making recommendations when appropriate With Housing Manager organise a programme of planned/cyclical maintenance Organise the repair of properties prior to re-letting Responsible for inspecting repair work and ensuring quality of workmanship Inspecting void properties Responsible for counter charging tenants where appropriate and informing Finance Department for collection Estate Development / Tenant Participation Working with residents to maximise tenant participation to ensure community integration and development Assisting residents to set up appropriate structures to optimise the involvement of residents in their scheme Helping to form contacts with neighbouring groups to ensure that Clúid Housing Association schemes assimilate into the wider community Providing information on external agencies, whose services may be of benefit to tenants Preparing, planning and delivering the pre-tenancy programmes Carry out post tenancy work, including providing advice and information on good practice in setting up a Residents Associations Represent the Association at established Residents Associations meetings Provide information and literature on estate development Access bodies for funding Produce quarterly tenant newsletters Produce estate development plans

4 Organisation Work in conjunction with our Contact Centre to ensure the above keys responsibilities are delivered in an effective and efficient manner Utilise the housing management computer system for the up-to-date administration and maintenance of all relevant housing management files To contribute to policy formation and ensure that management are aware of your observations and that they are informed of important issues as they arise Develop and maintain relationships with local housing authorities and other agencies who have a key role in effecting housing management To keep abreast of key legislative and procedural matters which affect your work as Housing Officer Produce reports as required on housing management for all schemes in your allocated patch To be fully self-sufficient in administration and maintain all housing management and tenant files Project Development Helping to initiate new projects and helping to maintain contacts which are beneficial to the development of projects in the region Furthering the work of the Association in the region, meeting with community groups, setting up and attending meetings to inform and promote developments Participate in the appraisal of new development opportunities from a housing management perspective Support the Development Managers during the defects period Staff Management Liaise with HR and Line Manager on the recruitment and induction of new staff Line manage staff you would be responsible for, monitoring their work and providing support and leadership To assist in mentoring of new staff when required Carry out performance management meetings and report to Housing Manager Training Attend training appropriate to your role Other To fulfil all care and high standards regarding both Clúid s and your own health and safety obligations To positively promote the Association in all activities To exercise discretion in all aspects of the role Any other duties which are consistent with your role Key competencies required in the role Customer care management Commitment Company focus Innovation & Change Management Influencing and negotiation skills

5 Team Work Leadership skills Person Specification Key Skills Essential Desirable Candidates will be shortlisted on the basis of illustrating in their application that they fulfil the following criteria. Examples that demonstrate the ability to fulfil the criteria should be included as well as the above competencies. Education/ Qualifications: Educated to Degree Level (or equivalent) Professional qualification e.g. ICSH/CIH/IAVI/SCSI Driving licence and use of car Property Services Regulatory Authority Licence Knowledge/skills: Knowledge of housing law and tenancy agreements Knowledge of the technical aspects of void, rent, repairs maintenance Knowledge of bespoke computer packages & Microsoft office Good organisational skills, with ability to be flexible and work on own initiative Experience: 5 years experience of working in a customer focussed environment Experience of working in a residential property orientated environment Experience working with Management Companies & Agents Experience of working with a wide range of people who are: vulnerable, homeless, elderly, low income households Financial appreciation and budget management skills Experience of working with other social landlords, statutory and voluntary agencies Proven examples of resolving difficult situations Closing date for Applications is the 27 th of May 2016 at noon.

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