HOCHHEIM PRAIRIE INSURANCE COMPANIES

Transcription

1 Page 1 01/01/2013 DEPARTMENT: Claims CLASSIFICATION: Exempt EMPLOYEE NAME: JOB GRADES: [ ] 5 Recovery Representative I: Understand the elements of the job [ ] 6 Recovery Representative II: Consistently meet expectations of the job with little or no supervision [ ] 7 Senior Recovery Representative: Consistently meet and exceed expectations of the job; sets the standard for others to live up to; is a professional role model for and is sought out as a resource by others; exercises good judgment with no supervision required; advancement to Senior position requires AIC, SCLA, or CPCU designation. JOB DESCRIPTION SUMMARY: Accomplish the plans, goals, and objectives established for the position; provide support for department personnel through ancillary claim processing; and provide customer service. REPORTING RELATIONSHIPS: The Recovery Representative reports directly to the Claims Vice President. There are no positions reporting directly to the Recovery Representative. REQUIREMENTS: Education: Required: Preferred: High school diploma or its equivalent; completion of INS 21 and Ethics 311 required within six months of employment or transfer; advancement to Senior position requires AIC, SCLA, or CPCU designation. Associate s or Bachelor s Degree Licensing/Registration/Certification: Required: Valid driver s license with acceptable driving record; Texas adjuster s license types 02 and 04. Preferred: Notary Public Commission Skills, Knowledge, and Abilities: Must have thorough knowledge of claims systems and related software and must be computer literate. Must possess communication skills commensurate with responsibilities including both verbal and written; effective human relation skills; excellent telephone skills and manners; ability

2 Page 2 01/01/2013 to accomplish goals and objectives; ability to keep accurate documentation; and excellent skills for planning and using time. Physical: Body Positions: Sitting or standing in office. Ability to spend time speaking to agents, insureds, and third parties on the telephone and working on the computer. Body Movements: Must have physical dexterity to move through office and talk on the telephone while operating the computer. Body Senses: Must have full use of eyes, ears, and speech for communications with customers and management. Mental Requirements: Mathematics: Ability to use calculator to work with estimates, payments, and recoveries. Language: Must be able to communicate in English. Communications must be effective in both the verbal and written modes, interact with customers and business associates. Effectively present information and respond to questions from agents, management, and customers. Computer: Ability to work in a Windows or DOS based environment, communicate via , research the Internet, learn industry software and resolve software/hardware problems. Working Conditions: Primarily an office setting, but does require occasional travel to adjusters offices, corporate seminars, regional meetings, agency visits, training classes. ESSENTIAL FUNCTIONS: Duties and Tasks: Direct all salvage claims to conclusion: Document the confirmation/coordination of salvage pickup Obtain the necessary paperwork for converting titles to HPFM/HPCIC Ensure that salvage will be sold within 90 days of receipt of all documents to salvage vendor Coordinate the bi-annual sale of personal property salvage Verify National Motor Vehicle Titling Information system compliance

3 Page 3 01/01/2013 Monitor salvage vendor reports Direct all subrogation claims to conclusion: Pursue responsible party for reimbursement Monitor monthly payment plans Direct all restitution claims to conclusion: Communicate with law enforcement Obtain recovered property Monitor monthly payment plans Coordinate bi-annual sale of restitution salvage Handle all tax notices: Communicate with taxing entity Verify ownership of property Submit tax payments Participate in other duties as assigned: Execute projects Assist in testing of new programs and upgrades to current systems. Provide prompt professional customer service by returning phone call with (2) two hours of notification. Provide assistance to Claims Representatives as needed: Review Diary Assign claims to independent vendors Review vendor reports. Perform miscellaneous tasks assigned by Vice President, verbally or in writing, substituting for absent workers and performing any additional tasks necessary to provide products and services to customers during peak periods of business. The points addressed in this description outline the general duties of the position and are not meant to be all-inclusive. Additional duties may be assigned either on a temporary or permanent basis to an individual functioning in this position. The additional duties will be performed along with those addressed in this description.

4 Page 4 01/01/2013 OTHER JOB CRITERIA: Judgement and Decision Making: Seek guidance and direction as necessary for performance of duties Demonstrate good judgment in investigating problems Respect the confidentiality of company information. Relationship to Others: Maintain cooperative working relationship with Vice President and fellow employees Demonstrate ability to tactfully handle difficult situations. Planning and Time Utilization: Manage time efficiently in order to meet deadlines Consistently demonstrate ability to recognize and deal with priorities Fully understand and responsibly utilize flextime and leave of absence Provide proper notice of absence. Initiative: Perform all duties in an independent manner with little supervision Recognize and perform duties that need to be performed although not directly assigned assist others as needed Demonstrate through daily actions the application and use of training provided. Other: Maintain a neat and organized work area Assume a responsibility for employee morale by supporting management and presenting a positive attitude Represent the company in a professional and respectable manner with regard to personal appearance, written and verbal communication, and conduct.

5 Page 5 01/01/2013 I have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me. I also agree that management retains the right to change this job description at any time. In addition, I understand that the company offers no employment contract, nor does it guarantee any minimum length of employment. The company reserves the right to terminate any employee, at any time at will with or without cause. A supervisor or Vice President for the company has no authority whatsoever to make any contrary representation to any employee. Recovery Representative Date Vice President Date