Knowledge Management & Transfer in the LNG Industry

Transcription

1 Knowledge Management & Transfer in the LNG Industry Challenges and Future Perspectives Dr. Tasseda El-Hocine NYK LNG Shipmanagement Ltd.

2 LNG Business Present Situation

3 Global LNG Fleet Trend LNG Fleet Trend October December 2008 Early 2014 Late 2016

4 Internal Challenges Fast Promotions Competency Trend Crew Motivation Safety Culture Paradoxes Management and Leadership

5 External Challenges Crew Matrix (SIGTTO & Others) SIRE and Vetting Processes TMSA (Tanker Management Self Assessment) Oil Majors: Mini-Me Syndrome

6 Training System Review

7 Present Training System Most of provided training systems and facilities are compliant with the actual regulation in force. The Minimum required knowledge to be transferred to achieve competency is already stated in the STCW The system is failing in the Knowledge Management and Transfer Process

8 A chain is as weak as its weakest link!!

9 A chain is as weak as its weakest link!!

10 Review of Knowledge Management and Transfer

11 Definition Argot & Ingram (2000) The process through which one unit (e.g. group, department, or division ) is affected by the experience of another

12 Conventional Transfer Creation Creation Sharing Sharing Evaluation Evaluation Dissemination Dissemination Adoption Adoption

13 Conventional Transfer Flag State Company STCW Dissemination Onboard Adoption

14 Organizational Knowledge Best Practices Near-misses Culture / Image Dos/Don ts

15 Knowledge Transfer Components Individual Explicit Education materials Training materials Tacit Skills/Expertise Experience Attitudes Organizational IT Systems (databases, intranets etc) Process Manuals (SMS manuals etc) Culture (policy and mission statement) Image (company s reputation) External relationships (customers, suppliers etc)

16 Biggest Challenge to Ship Management Companies (Tacit Knowledge)

17 How to Transfer Tacit LNG Knowledge? Challenge How to create the ideal training/coaching conditions in the actual situation? If not possible; How to make the actual situation generate the same output as the ideal conditions?

18 NYK LNG-STARS

19 LNG-STARS Shipboard Training Assessment Record System

20 Main Function of LNG-STARS Shipboard Module HQ Module After completion of training onboard, exporting file from Ship s module and sending to the office. Onboard ship After joining the vessel crew member must complete it within a certain period. Company Office After receiving file from ship, VM reviews the performance of each crew member onboard and feedbacks to the management if additional training is required.

21 Ship Module

22 Ship Module Shipboard Crew Administrator (Master)

23 Ship Module Shipboard Crew Module Operation Guide Crew Profile Instructions & Manuals Learning Media Assessment Help

24 Instructions & Manuals Components of Instructions & Manuals LNG Cargo Handling Manual Media Instructions and Manuals (Cargo & Deck & Engine) Self Training Program onboard LNG-Carrier (Cargo & Deck & Engine) LNG Carrier Training Text Company Instructions

25 Learning Media Familiarization with various operating procedures through media.

26 Upon completion of familiarization by Instructions & manuals, and media, candidate must do the Assessment. Assessment

27 Administrator Module Administrator Module Operation Guide Vessel Particular Crew s Training Information Import Data from HQ Export Data to HQ Export Old Data to HQ Crew Registration Sign Off & Edit Crew Information Help

28 Crew Training Information This function provides the Administrator with an overview of the training situation for the crew who has signed on. If the crew did not attempt any assessment or view any manual after boarding the vessel for ONE month, the system will provide a warning with a red alarm text.

29 Conclusion

30 Thank You!