Role Type Pay Band Location Duration Reports to: Accra

Transcription

1 Role Title HR Manager, West Africa Cluster Role Information Role Type Pay Band Location Duration Reports to: Advisory, policy and expertise Locally Appointed Grade G/6 Accra 3 years Regional Senior HR initially, with a Advisor possibility of an extension Role purpose To manage HR operations and overall objectives and business priorities in support of all British Council teams based in Ghana, Senegal, Sierra Leone and Cameroon s overall objectives and business priorities, in line with regional and corporate policies. To manage the delivery of a range of agreed HR services to internal customers, and to lead on and contribute to the agreed HR projects in the cluster and the region. To provide British Council staff based in West Africa Cluster with advice and services on a range of HR issues, provide accurate and accessible information and support the achievement of operational goals. About us The British Council is the UK s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with changing lives by creating opportunities, building connections and engendering trust. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body. Geopolitical/SBU/Function overview: The HR function is an integral part of our Business Support Services team and the Global HR community. The aim of the Business Support Services team is to provide support to staff and ensure strategic management in the areas of Finance, Administration, Human Resources and IT. The British Council s values integrity, professionalism, creativity, valuing people and mutuality are embedded in all our work The British Council West Africa Cluster plays a pivotal role in the SSA region and globally in the delivery of impact for our audiences in the UK and West Africa. This job is based in a directorate that offers lots of opportunities for innovation and testing new approaches. 1 HR Manager, West Africa Cluster June 2017 The British Council

2 Main opportunities/challenges for this role: The HR Manager will make a major contribution to the successful management of HR as well as providing vital support to all operational team members. She/he will contribute to the on-going development of British Council Ghana, Senegal and Sierra Leone modelling the values and principles of a collaborative, integrated and mutually supportive team. This post is instrumental in ensuring that all HR procedures and policies are adhered to and that operational teams are knowledgeable about, and compliant with, the HR embedded within their business as usual processes. Main Accountabilities: 2 HR Manager, West Africa Cluster June 2017 The British Council

3 Leadership and team working: The post holder is a member of the Management Teams for the West Africa cluster (Ghana, Senegal, Sierra Leone, and Cameroon) and the SSA Regional HR team. S/he will: Support Country Directors and the Senior Management Team on the delivery of corporate HR strategies and plans. To ensure HR policies and practices which support business needs are in place and well understood by all staff. Ensure HR plans, Equality Diversity & Inclusion issues and risks are actively managed across all areas including recruitment, learning and development, performance management, TACOS, staff turnover and continuity. Provide advice to the Country and Cluster teams on HR trends, issues, staff relations and other areas required. Recruitment and staffing: To ensure that managers carry out recruitment and selection according to corporate standards and documentation related to recruitment and selection is completed in line with corporate requirements. Ensure documentation of all recruitment procedures. Regular training for new starters and refresher training to be provided. Ensure effective induction is carried out for all staff and documentation as needed.- External recruitment solutions are pursued effectively in country, and cluster countries. Recruitment pages of websites are kept up to date and in line with agreed employer branding approach. Staff relations: Advise and coach managers and /or staff on HR issues and procedures including: Sickness absence Disciplinary procedures Grievances Support senior managers in meetings with local staff representatives or trade union as required. Contribute to reviews of operational procedures and working for British Council. Ensure procedures are up to date and accessible by staff and managers. Review and update Employee handbook documentation annually according to local legal advice and corporate guidelines as agreed with Director/Regional HR team. Advise on local labour issues for all the countries in the Cluster. Support annual pay or other reviews by providing required information as required by regional HR. Promote a supportive working environment for staff. Plan and implement HR projects and change management projects To include improvements to HR systems and processes, restructuring, implementation of regional initatives, diversity and corporate social responsibility initiatives, and changes needed to comply with local employment legislation. To encourage at least 90% of staff to complete the staff survey and present staff survey results to the country and cluster management team. Under the leadership of each Country Director, devise the staff survey action plan for each country and the cluster Arrange staff meetings to discuss staff survey reports and follow-up action agreed with staff and progress communicated to staff. Ensure all projects are properly planned. Implementation is to the agreed timetable, with cost and quality targets met. - Key messages are communicated and are understood by relevant staff. 3 HR Manager, West Africa Cluster June 2017 The British Council

4 Manage staff learning and development processes: To promote a culture of learning, knowledge sharing and teamwork. To develop an annual learning plan in liaison with all cluster countries, representatives and line managers which meets business needs. Ensure that the plan is implemented and that all staff have individual learning and development plans. A training needs analysis is conducted annually. An overall learning and development plan which meets business requirements, the professional development and generic training needs of all staff is agreed and delivered in each country each year. Adequate budget provision for learning and development is agreed with specific budget holders. Ensure all new, promoted and transferred staff receive appropriate induction and support. Positive feedback on training events held in the region. Ensure appropriate evaluation is fed back into the planning cycle. Deliver local and regional training on HR specific topic as per results from training needs analysis or where there is a need. Performance management process: Oversee and ensure effective performance management process for staff based in the cluster. Ensure communication with staff and managers yields the required outcomes and that processes are well known - with refresher sessions being offered where required. and support managers within the cluster who are dealing with cases of poor performance. Corporate policy adhered to and regional deadlines met. Performance management data provided to the region is accurate and on time. Sound advice is given on disciplinary policy/ Essential HR and labour laws. Administration and financial management: Overall management of HR admin systems for medical/ dental and life insurance schemes, sickness and attendance procedures, staff records, business continuity records and other areas as appropriate. Management of the British Council staff learning and development budgets Justify and approve changes to staff pay. Support the process for reviewing and updating overseas allowances, in line with Essential HR. Renewal of medical and life insurance annually in accordance with BC procurement guidelines Compliance with medical / insurance scheme rules, positive feedback from staff. Budget spend on target or variances reported to cluster Country Directors and budget managers. Active participation in the Enterprise Risk Management Framework process meetings. Clear, efficient processes for payroll administration. Ensure that Regional and country policies and legislation meet deadlines and Essential HR are all complied with Equal Diversity and Inclusion To ensure that British Council s recruitment strategy identifies and responds to EDI issues. To lead on implementation of the British Council s EDI policies in areas relating to HR (particularly recruitment). To submit HR data to support the compilation of the DAF submission for the country. 4 HR Manager, West Africa Cluster June 2017 The British Council

5 To carry out equality monitoring of staff. Ensure that EDI issues are acknowledged and openly discussed amongst staff and that appropriate action is planned and implemented and that HR staff attend relevant EDI training. Information Knowledge Management To work with the Regional IKM Manager on the implementation of IKM policies in the country and cluster regarding HR data. Key Relationships: Internal Directors, West Africa Cluster (Ghana, Senegal and Sierra Leone) Regional Head of HR Regional Senior HR Advisor Regional HR Leads SSA HR Managers Cluster SLT Managers in West Africa Cluster External Recruitment Agencies Training companies HR consultants Country Appointed Legal Counsel Role Requirements: Threshold requirements: Assessment stage Passport requirements/ Right to work in country Direct contact or managing staff working with children? Notes Person Specification: Qualifications Ghana residency or permit to reside No CRB check or equivalent Shortlisting N/a Assessment stage Minimum / essential Desirable Assessment Stage University degree or equivalent from a recognized institution CIPD or Approved Human Resources qualifications Shortlisting Only Role Specific Knowledge, Skills, & Experience Minimum / essential Desirable Assessment Stage Three years experience and track record in HR management; experience and understanding of best practice in HR processes and systems; understanding and experience HR matters relating to the country (and cluster) employment laws. Proven budget management experience. Face to face training skills. Coaching skills Change management and Short listing and interview 5 HR Manager, West Africa Cluster June 2017 The British Council

6 Experience of working in an international and multi-cultural organization. Experience in building good relationships at all levels of the organization aimed at enhancing stakeholder engagement Understanding of relevant areas of HR (employment law,employment contracts, work-life balance, maternity, EDI, dismissal, redundancy),reward, Recruitment, Learning & Development, Performance management Ability to work effectively in a matrix environment Experience in Negotiation, analysis and solving complex & problem solving skills project management skills British Council Core Skills Communicating & influencing Level 2- Relates communications to circumstances-displays good listening, writing and speaking skills, setting out logical arguments clearly and adapting language and form of communication to meet the needs of different people/audiences. Analysing data and problems Level 2 -Uses data-reviews available data and identifies cause and effect, and then chooses the best solution from a range of known alternatives. Planning & Organising level 2- Plans ahead Organises own work over weeks and months, or plans ahead for others, taking account of priorities and the impact on other people. Managing Projects Level 2 - Analyses project data-examines project data and performance, reporting on progress and recommending corrective action as needed. Managing Risks Level 1- Follows good practices-demonstrates understanding of risk management policies and procedures and record of following them. British Council Behaviours Shaping the future (More demanding) Connecting with others (essential) Creating shared purpose (More Demanding ) Working Together(More demanding) Prepared by: Assessment Stage Application form, test where appropriate, evaluation or references Interview Assessment Stage Date: Interview Rugare Nyandoro HR Manager, West Africa Cluster June 2017 The British Council