Building an Organizational Coaching Culture. Gina Potito, SVP, Talent Solutions and SE Master Coach

Transcription

1 Building an Organizational Coaching Culture Gina Potito, SVP, Talent Solutions and SE Master Coach 1

2 LHH Overview 21 years of experience 1,500+ client firms Recognized by ALM Vanguard as top global Leadership Development Provider two consecutive terms: 2015, 2013 LHH has deep expertise helping companies develop leaders at all levels LHH also constantly innovates to meet emerging client needs. - ALM Vanguard Recognized for building coaching cultures 2

3 LHH Overview The ALM Vanguard of Leadership Talent Accelerators (Dec 2015) Leadership Talent Accelerators: These providers position leadership development as a combination of management and behavioral science, interacting with clients through services and solutions focused on accelerating the development of leadership talent. Lee Hecht Harrison 3

4 Performance Management Transformation What our research tells us Ideal state - organizations have a long way to go to get there in performance management. High-touch processes - replacing traditional performance management approaches. Key steps to transformation - clarify goals for performance management, communicate expectations to all employees, offer training to managers, and hold managers accountable. Frequent conversations required about progress on meeting goals, feedback, support to meet goals and development required. Manager accountability shifting from filling out forms to having effective performance conversations. Organizations that develop and support their managers to learn core coaching skills report better financial performance. 1 1 Laying the Foundation for Performance Management with Manager Accountability. Lee Hecht Harrison and Human Capital Institute,

5 Performance Management Driven by Coaching Conversations Focused on Development Conversations drive performance. Managers must have frequent conversations with their teams and employees about performance, aspirations, and development to achieve business targets, drive alignment and engagement. Organization - enable a culture of transparency and honesty, provide the processes, support and tools for teams and employees to achieve their goals. Manager drive performance of teams and individuals with a regular rhythm of performance conversations, honest and insightful feedback, and support to attain business and development goals. Employee contribute to organization, team and personal success by demonstrating openness to development, receiving and giving feedback, and a focus on meeting performance goals. ~ Accountability for performance management is required at all levels ~ 5

6 Manager Coaching Tools Results-Based Coaching Model Six Coaching Practices 6

7 LHH Solutions Organizations Managers Employees Communication Planning: Our team of experts will help you create an impactful communication strategy and launch plan Change Management: Our proven change management solutions help organizations do change better. Managers will know what to expect, do and avoid to accelerate the performance management change. Driving Performance through Conversations: Our highly experiential solution accomplishes what is required for managers to be able to meet the coaching and development demands of a new approach to performance management. UNDERSTAND: The performance management transformation and the manager s role in performance conversations LEARN: How to use a simple conversation framework along with three coaching practices; how to provide specific, objective and insightful feedback; the different conversations in performance management and when to use them; how to recognize common reactions to feedback and how to handle them PRACTICE: Planning and practicing a real performance conversation APPLY: On the job, supported by continual learning through the on-line learning system. Your Role in Performance Management Conversations: UNDERSTAND: The performance management transformation, your manager s role and your role in performance conversations LEARN: What to expect from your manager, the types of conversations that you will engage in with your manager; how to receive and give feedback; how to own the feedback and take action 7

8 LHH Client Examples Company Business Need LHH Solution Scope/Location To create a coaching culture to motivate, engage and retain millennial and high potential talent; and to create more ideas and effective solutions through coaching dialogues LHH provided Coaching Conversations along with the Coaching Conversations Portal 5,330 leaders in 16 countries across 4 continents (North America, South America, Europe and Asia) To support the R&D business transformation and engage people managers as coach to drive performance To create a consistent coaching methodology; reduce and control spend on Global Executive Coaching; build a coaching culture and improve visibility of coaching progress and reporting To build an internal coaching capability globally LHH provided Coaching Conversations program LHH provides Coaching Conversations ; Executive Coaching; Global Leadership program including Executive Coaching; new manager onboarding training which included a Coaching Conversations model; Coaching Conversations Portal LHH provides Executive Coaching, Coach the Coach, and Coaching Practices for Leaders 800 people managers in the US, UK and Germany Services delivered in 22 countries for executives, established leaders and emerging leaders Europe and the US To help leaders work more effectively with clients; ask more questions, identify more needs, create better solutions, and increase ROI LHH provides Coaching Conversations along with the Coaching Conversations Portal Services delivered to over 200 Senior Leaders throughout the US 8

9 For more information, please contact: Denise Peery, LHH VP Tampa, Gina Potito, LHH SVP, Talent Development 9