CHC32015 Certificate III in Community Services. CHC30112 Certificate III in Community Services Work. Transition RPL Kit

Transcription

1 CHC32015 Certificate III in Community Services CHC30112 Certificate III in Community Services Work Transition RPL Kit

2 Modification History Version Date Changes 1 03/2016 This resource has been developed and validated in consultation with industry experts: Kelly- Anne Harvey Registered Nurse, Certificate IV in Training and Assessment, Diploma Management Blueprint Project s materials are designed to support the principles of assessment (validity, reliability, flexibility, fairness) and to guide assessors to apply the rules of assessment evidence (validity, sufficiency, currency, authenticity) for Recognition of Prior Learning. info@blueprintprojectllc.com Transition RPL Assessor Instructions No patent liability is assumed with respect to the use of the information contained herein. While every precaution has been taken in the preparation of this work, the authors assume no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of information contained herein. This work has been prepared for use as part of structured vocational education and training and should only be used within that context. The information contained herein was correct at the time of preparation. Blueprint Project LLC. Except as provided by the Copyright Act 1968, and as stated in the terms and conditions, no part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means without the prior written permission of Blueprint Project LLC. v.1 March,

3 Transition RPL Overview For Assessors This streamlined kit assists in the process of transitioning from CHC30112 Certificate III in Community Services Work to CHC32015 Certificate III in Community Services. Use this transition RPL kit with candidates who have completed CHC30112 and want to attain CHC Transition RPL Assessor Instructions This kit provides candidates with an opportunity to demonstrate their competency of the identified gaps (performance criteria, performance evidence and knowledge evidence) between the units in CHC30112 and CHC Instructions Competency Mapping Competency Questions Workplace Tasks Workplace Observation Third Party Report Record of Outcome The structure of this kit is outlined in the Qualification Equivalency Table. Tools included in this kit Detailed overview and instructions on how to use this kit, including the Qualification Equivalency Table A tool that maps competency questions and practical tasks to all aspects of competency within each unit A tool used to gather evidence of a candidate s knowledge of the identified gaps A tool used to gather evidence of a candidate s skill in the identified gaps A tool used to document evidence of a candidate s skill in the identified gaps through observation of Workplace Tasks A tool that verifies the candidate s competency in their job role relating to workplace expectations and performance criteria A document to notify the candidate of their RPL outcome and any additional steps required to achieve the qualification v.1 March,

4 Competency Mapping Competency Questions Workplace Tasks Workplace Observation Third Party Report Record of Outcome Instructions Review Competency Mapping prior to commencing the transition RPL process with candidate Determine if there are areas the candidate does not need to complete Conduct a competency conversation with the candidate Combine relevant questions with tasks, when possible (streamline) Contextualise the questions to the candidate s specific area of work or population/demographic, etc. Provide Workplace Tasks document to the candidate Combine relevant questions with tasks (streamline) Combine tasks for streamlined assessment Contextualise workplace tasks to the candidate s specific area of work or population/demographic, etc. Observe candidates performing the workplace tasks Use the Workplace Observation in conjunction with the Workplace Tasks Record and date your observations Give to candidate to seek completion by their nominated workplace supervisor Assessors must verify the information provided is correct and accurate Use to inform candidate of your determination Provide any additional steps required to achieve the qualification, if necessary Transition RPL Assessor Instructions v.1 March,

5 Qualification Equivalency Table Transition RPL Assessor Instructions CHC30112 Certificate III in Community Services Work Summary of Inclusion CHCCS422B Respond holistically to client issues and refer appropriately (Group A Elective) CHCCOM302D Communicate appropriately with clients and colleagues HLTHIR403C Work effectively with culturally diverse clients and co- workers (Recommended Elective) HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people (Recommended Elective) CHCWHS312A Follow WHS safety procedures for direct care work (Core) HLTWHS300A Contribute to WHS processes (Core) N/A CHCCCS016 Respond to client needs CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTWHS002 Follow safe work practices for direct client care HLTWHS006 Manage personal stressors in the work environment New core unit. Gaps. Included in this kit. Gaps. Included in this kit. New core unit. Gaps. Included in this kit. Gaps. Included in this kit. New core unit. Gaps. Included in this kit. v.1 March,

6 Transition RPL Assessor Instructions CHC30112 Certificate III in Community Services Work Summary of Inclusion CHCCD412B Work within a community development framework (Core) ELECTIVES CHCCDE003 Work within a community development framework Gaps. Included in this kit. CHCCS308B Provide first point of contact (Core) CHCCOM001 Provide first point of contact Gaps. Included in this kit. CHCCS401C Facilitate responsible behaviour (Group A Recommended Elective) CHCCCS009 Facilitate responsible behaviour Gaps. Included in this kit. v.1 March,

7 Cluster Bank Transition RPL Assessor Instructions This table outlines the clustered components (performance criteria, knowledge evidence and performance evidence) in the Competency Questions, the Workplace Tasks and the Workplace Observation, and their corresponding units of competency. Please note the clusters are not the same for questions and tasks. Some units are included in multiple clusters. COMPETENCY QUESTION CLUSTERS Cluster Units of Competency Relevant Components 1. Legal, Ethical and Organisational Requirements CHCCCS016 Respond to client needs CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTWHS006 Manage personal stressors in the work environment Legal and ethical considerations for working and communicating with clients and how these are applied in an organisation and individual practice, including: Dignity of risk Translation Informed consent Work role boundaries responsibilities and limitations Collection and storage of personal information Sources of information and the application of legal and ethical aspects of health and community services work Child protection across all health and community services contexts, including duty of care when child is not the client, indicators of risk and adult disclosure Legal rights relating to the Fair Work Act Legal and ethical considerations related to addressing behaviours of concern and how these are applied in an organisation and individual practice, including: v.1 March,

8 COMPETENCY QUESTION CLUSTERS Cluster Units of Competency Relevant Components 7. Manage Stress 8. Community Development HLTWHS006 Manage personal stressors in the work environment CHCCDE003 Work within a community development framework Aggressive or distressed behaviour People with a cognitive impairment Transition RPL Assessor Instructions Sources of stress and how they manifest in health and/or community services work environment including: Complex client behaviour (emotional, aggressive, cognitive deficit, non- compliance) Grief and loss experienced by workers Exposure to stressful working conditions and stressful incidents Services available for referral, both within the organisation and in the community e.g. informal/formal debriefing sessions and/or workplace counselling Self- care techniques including: Impact of exercise, diet and nutrition on physical health Work/life balance strategies Complementary and alternative health options Traditional community development approaches: Needs- based Gap- based Principles and practices of contemporary community development approaches and techniques for mobilisation in relation to: Asset- based (ABCD) Rights- based Principles and practices of community development work, including, sustainability v.1 March,

9 Transition RPL Assessor Instructions Please note the clusters are not the same for questions and tasks. Some units are included in multiple clusters. WORKPLACE TASK CLUSTERS Cluster Units of Competency Relevant Components 1. Documentation 2. WHS CHCCOM005 Communicate and work in health or community services CHCCCS009 Facilitate responsible behaviour HLTWHS002 Follow safe work practices for direct client care Complete documentation according to legal requirements and organisation procedures Complete written and electronic workplace documents to organisation standards Use clear, accurate and objective language when documenting events Completed 2 written or electronic workplace documents to organisation standards Follow organisation communication policies and procedures for using digital media Prepare reports and other documentation according to organisation requirements Maintain currency of documentation by making appropriate updates Identify existing and potential hazards in the workplace, report them to designated persons, and record them according to workplace procedures Identify any client- related risk factors or behaviours of concern, report them to designated persons, and record them according to workplace procedures Identify and report incidents and injuries to designated persons according to workplace procedures Identify ways to maintain currency of safe work practices in regards to workplace systems, equipment and processes in own work role Reflect on own levels of stress and fatigue, and report to designated persons according to workplace procedures Participate in workplace debriefing to address individual needs Contributed to a workplace WHS meeting or inspection Conducted a workplace risk assessment and recorded the results Consistently applied workplace safety procedures in the day- to- day work activities required by the job role, including use of personal protective equipment Follow workplace policies and procedures for safe work practices v.1 March,

10 Competency Mapping Transition From: CHC30112 Certificate III in Community Services Work to The performance criteria, performance evidence and knowledge evidence in each unit of the new qualification is mapped to correlating PCs, PE and KE in the old qualification OR mapped to the competency questions and workplace tasks/observations provided in this kit. Some components have been mapped to both the old unit of competency and a competency question or a workplace task. This is to address a new portion of the PC, PE or KE that has been identified as a gap. Candidates should have completed CHC30112; therefore the corresponding PC, PE and KE have already been ticked. Key Partial Gaps Q Competency Questions EK Essential Knowledge Words that are bold/italics are partial gaps within a component of competency. The component has been only partially mapped because it contains a new requirement (in bold/italics). WT/O Workplace Task/Observation ES Essential Skill TPR Third Party Report E Element 1

11 Unit Component Assessment Conditions Element 1 Communicate effectively with people Performance Criteria, Performance Evidence and Knowledge Evidence (Words that are bold/italics are partial gaps within a component of competency) v.1 March, 2016 CHC30112 Unit (if applicable) Transition RPL Competency Mapping Q WT/O TPR Completed Alcohol and other drugs (AOD) CHCCS422B 6b Trauma 6b Culture and religion 6b Organisation requirements and referral options for working with people experiencing issues related to: CHCCS422B Physical health 6c Mental health CHCCS422B Child protection CHCCS422B Domestic violence CHCCS422B Disability CHCCS422B Homelessness CHCCS422B Unemployment CHCCS422B AOD CHCCS422B Trauma 6c Skills must be demonstrated in the workplace or in a simulated environment that reflects workplace conditions Where simulation is used, the following conditions must be met for this unit: Use of suitable facilities and resources including organisation policies and procedures Modelling typical workplace conditions, including interactions with clients and co- workers from a range of diverse backgrounds Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors CHCCOM005 Communicate and work in health or community services Use verbal and non- verbal communication to enhance understanding and demonstrate respect Communicate service information in a manner that is clear and easily understood Assessors must observe these requirements when conducting the RPL assessment. CHCCOM302D 1.1, 1.4, ES This is an RTO compliance responsibility. 4c 5a 4

12 Unit Component Element 2 Collaborate with colleagues Element 3 Address constraints to communication Element 4 Report problems to supervisor Element 5 Complete workplace Performance Criteria, Performance Evidence and Knowledge Evidence (Words that are bold/italics are partial gaps within a component of competency) 1.3 Confirm the person s understanding 1.4 Listen to requests, clarify meaning and respond appropriately Exchange information clearly in a timely manner and within confidentiality procedures Listen to, clarify and agree timeframes for carrying out workplace instructions Identify lines of communication between organisation and other services Use industry terminology correctly in verbal, written and digital communications Follow communication protocols that apply to interactions with different people and lines of authority Identify early signs of potentially complicated or difficult situations and report according to organisation procedures Identify actual constraints to effective communication and resolve using appropriate communication strategies and techniques 3.3 Use communication skills to avoid, defuse and resolve conflict situations Comply with legal and ethical responsibilities and discuss difficulties with supervisor Refer any breach or non adherence to standard procedures or adverse event to appropriate people Refer issues impacting on achievement of employee, employer and/or client rights and responsibilities 4.4 Refer unresolved conflict situations to supervisor 5.1 v.1 March, 2016 CHC30112 Unit (if applicable) CHCCOM302D ES CHCCOM302D ES CHCCOM302D ES CHCCOM302D 2.1, 2.2, ES CHCCOM302D ES CHCCS411C 2.6 CHCCS411C 1.1, 1.2 CHCCS411C 1.3 Complete documentation according to legal requirements and organisation procedures CHCORG303C 3.7 CHCADMIN305F 1.2 Transition RPL Competency Mapping Q WT/O TPR Completed 4a 4b 4a 4c 4c 4a 1a 5

13 Unit Component Element 2 Collaborate with colleagues Element 3 Address constraints to communication Element 4 Report problems to supervisor Element 5 Complete workplace Performance Criteria, Performance Evidence and Knowledge Evidence (Words that are bold/italics are partial gaps within a component of competency) 1.3 Confirm the person s understanding 1.4 Listen to requests, clarify meaning and respond appropriately Exchange information clearly in a timely manner and within confidentiality procedures Listen to, clarify and agree timeframes for carrying out workplace instructions Identify lines of communication between organisation and other services Use industry terminology correctly in verbal, written and digital communications Follow communication protocols that apply to interactions with different people and lines of authority Identify early signs of potentially complicated or difficult situations and report according to organisation procedures Identify actual constraints to effective communication and resolve using appropriate communication strategies and techniques 3.3 Use communication skills to avoid, defuse and resolve conflict situations Comply with legal and ethical responsibilities and discuss difficulties with supervisor Refer any breach or non adherence to standard procedures or adverse event to appropriate people Refer issues impacting on achievement of employee, employer and/or client rights and responsibilities 4.4 Refer unresolved conflict situations to supervisor 5.1 v.1 March, 2016 CHC30112 Unit (if applicable) CHCCOM302D ES CHCCOM302D ES CHCCOM302D ES CHCCOM302D 2.1, 2.2, ES CHCCOM302D ES CHCCS411C 2.6 CHCCS411C 1.1, 1.2 CHCCS411C 1.3 Complete documentation according to legal requirements and organisation procedures CHCORG303C 3.7 CHCADMIN305F 1.2 Transition RPL Competency Mapping Q WT/O TPR Completed 4a 4b 4a 4c 4c 4a 1a 5

14 Unit Component correspondence and documentation Element 6 Contribute to continuous improvement Performance Evidence Knowledge Evidence Performance Criteria, Performance Evidence and Knowledge Evidence (Words that are bold/italics are partial gaps within a component of competency) v.1 March, 2016 CHC30112 Unit (if applicable) Transition RPL Competency Mapping Q WT/O TPR Completed 5.2 Read workplace documents relating to role and clarify understanding with supervisor 4b 5.3 Complete written and electronic workplace documents to organisation CHCCOM302D standards 3.1, ES 1a 5.4 Follow organisation communication policies and procedures for using digital media 1a 5.5 Use clear, accurate and objective language when documenting events CHCCOM302D 3.3 1a 6.1 Contribute to identifying and voicing improvements in work practices CHCCS411C Promote and model changes to improved work practices and CHCCS411C procedures in accordance with organisation requirements Seek feedback and advice from appropriate people on areas for skill and CHCCS411C knowledge development 6.1 CHCORG303C 6.4 Consult with manager regarding options for accessing skill development 2.4, 2.5, 2.6 opportunities and initiate action CHCCS411C 6.2, 6.3 Demonstrated effective communication skills in 3 different work situations 4a, 4b, 4c Clarified workplace instructions and negotiated timeframes with 2 colleagues 4b Responded appropriately to 3 different situations where communication 4a, 4b, constraints were present 4c Completed 2 written or electronic workplace documents to organisation standards 1a Legal and ethical considerations in relation to communication: 1a Privacy, confidentiality and disclosure CHCORG303C CHCCS411C Discrimination CHCCS411C Duty of care CHCCS411C Mandatory reporting CHCCS411C 6

15 Competency Questions Transition From: CHC30112 Certificate III in Community Services Work to The competency questions are used to facilitate a conversation with the candidate in order to gather further evidence of their competency. Use these questions to facilitate a competency conversation with the candidate in order to gather evidence of their knowledge and level of performance (PCs) identified as gaps in this transition kit. Each question covers knowledge evidence and performance criteria from multiple units of competency. Refer to the Cluster Bank in the Overview and the Competency Mapping to determine which units are covered in each question. It may not be necessary to ask all questions. Streamline the process by asking relevant questions while observing relevant tasks, when possible. Refer to the Question Bank to help you plan your conversation. Key points have been provided for assessors to prompt candidates, if necessary. They are not exhaustive or mandatory responses; they are provided as a guide. Look for information the candidate omits and ask them to elaborate when necessary. Add relevant key points provided by the candidate. Note: where legislation, policies and procedures are mentioned, candidates must provide specific examples related to their state/territory and organisation. Only generic examples have been provided. Assessors Use the box at the end of the key points to record details of the conversation and any contextualisation.

16 Transition RPL Competency Questions Competency Questions Cluster 1 Legal, Ethical and Organisational Requirements Candidates are required to answer all questions in this cluster. 1a. Provide examples of the legal and ethical considerations for working with clients in community services. 1b. How do these considerations apply in the workplace and in individual practice and what are the consequences of breaches? 1c. What are your legal rights under the Fair Work Act? 1d. Where can you seek support for legal and ethical aspects of health and community services work? Key Points - Tick the key points the candidate discusses and record additional comments. 1a. Provide examples of the legal and ethical considerations for working with clients in community services. Candidates are required to provide examples from their workplace. q Protect client s dignity of risk respecting the person s autonomy and self- determination to make their own choices q Work within the boundaries and limitations of work role q Obtain informed consent for all services: q Explain what informed consent it and why it is needed sharing, release and distribution of information q Inform the person and their carer/family what the informed consent covers/relates to and how long the informed consent q Seek consent from legal guardian if the person tis unable to provide it themselves q Use designated forms to record informed consent q Follow child protection requirements across all health and community services contexts, including duty of care when child is not the client, indicators of risk and adult disclosure q Provide translation and language services where required q Follow records collection and management procedures to protect client information q Protect people from abuse, imprisonment and constraint, especially when addressing behaviours of concern q Protecting human rights according to: q Universal declaration of human rights q Relationship between human needs and human rights q Frameworks, approaches and instruments used in the workplace as directed q Upholding anti- discrimination legislation, including: q Age v.1 March,

17 Transition RPL Competency Questions q Review relevant/current legislation q Participate in network meetings q Sign up for updates q Join professional associations q Follow relevant sources on social media q Consult with peers at other organisations q Subscribe to relevant publications q Refer to local, state/territory or commonwealth government departments or regulatory agencies: q Australian Children's Education and Care Quality Authority (ACECQA) q Human Rights and Equal Opportunity Commission q Australian Aged Care Quality Agency q ComCare q Australian Community Workers Association q Department of Special Services q Department of Human Services q Department of Communities q Aged Care Complaints Scheme Record details of the conversation and any contextualisation: Assessor Name Assessor Signature Date v.1 March,

18 Workplace Tasks Transition from: CHC30112 Certificate III in Community Services Work to These tasks are used to gather evidence of your competency in the performance criteria and performance evidence identified as gaps from CHC30112 Certificate III in Community Services Work to CHC32015 Certificate III in Community Services. Your assessor will observe you completing these tasks. Often, there are components of the task you must complete before the assessor observes you. Read through all tasks before commencing. Assessors Use the box at the end of each workplace task to record details of adjustments and modifications.

19 Transition RPL Kit Workplace Tasks Workplace Tasks Cluster 7 Manage Stress v Complete all parts of this task. v Your assessor will observe you completing this task. v Obtain permission from the individuals you are working with to be included in the observation. v Prepare for your assessor s visit by organising your materials and documentation ahead of time. 7a. Reflection Reflect on the sources of stress in your job role and write a 500 word (minimum) reflection. Identify your triggers and responses to stress. 7b. Stress Management Plan Develop a personal stress management plan that responds to your identified stressors and triggers. Identify the following: Sources, triggers and responses to stress Strategies to effectively prevent, reduce and manage stress Strategies to balance work/life priorities Internal and external options and resources for additional support Implement the plan to manage 2 stressful situations in the workplace involving colleagues and/or clients. Use identified strategies to address personal triggers and stressors Access internal or external options and resources for additional support Adopt strategies to balance work/life priorities 7c. Review and Modify Monitor and review the effectiveness of your stress management plan. Adjust strategies that do not meet the desired outcomes and identify where additional resources and/or support is needed. Record details of adjustments and modifications to the workplace tasks. v.1 March,

20 Candidate Name Date Workplace Observation Transition from: CHC30112 Certificate III in Community Services Work to Use this tool in conjunction with the Workplace Tasks. This tool is used to gather evidence of a candidate s competency in the performance criteria and performance evidence identified as gaps in this transition kit. Each task covers performance criteria and performance evidence from multiple units of competency. Refer to the Cluster Bank and Competency Mapping to determine which units are covered in each task. It may not be necessary to complete all tasks. Assessors: Use the box at the end of each observation table to record details of adjustments and modifications.

21 Transition RPL Kit Workplace Observation Workplace Observation Cluster 4 Workplace Communication Record specific examples of what you observe the student doing in their work role that demonstrates an acceptable standard of performance for each component of competency. Observation must take place on at least two [2] occasions. Date/ Date/ Competency Components Record what you observed initial initial Read workplace documents relating to role and clarify understanding with supervisor Used verbal and non- verbal communication to enhance understanding and demonstrate respect Identified lines of communication between organisation and other services Used industry terminology correctly in verbal, written and digital communications Followed communication protocols that apply to interactions with different people and lines of authority Identified early signs of potentially complicated or difficult situations and reported according to organisation procedures Identified actual constraints to effective communication and resolved using appropriate communication strategies and techniques v.1 March,

22 Candidate Name Organisation Name Date Third Party Report For Workplace Supervisors Transition from: CHC30112 Certificate III in Community Services Work to As part of the transition from CHC30112 Certificate III in Community Services Work to CHC32015 Certificate III in Community Services, the candidate is required to submit a report from their nominated workplace supervisor. Please answer the following questions about the candidate s ability to perform their work to a standard that is acceptable to your organisation. Your perspective and time are invaluable to this process. Only tick the box if the candidate performs the work tasks to your organisation s standards. Does the candidate consistently meet your organisation s performance standards for: CHCCCS016 Respond to client needs q Recognise when client needs exceed limitations of service and/or role and respond and refer within q Follow organisation policies and procedures for transitioning or exiting from service as per organisation and legislative requirements q Responded holistically to the needs of at least 5 clients CHCCOM005 Communicate and work in health or community services procedures q Use verbal and non- verbal communication to enhance understanding and demonstrate respect q Communicate service information in a manner that is clear and easily understood q Identify lines of communication between organisation and other services q Use industry terminology correctly in verbal, written and digital communications q Follow communication protocols that apply to interactions with different people and lines of authority q Identify early signs of potentially complicated or difficult situations and report according to organisation 1

23 Transition RPL Kit Third Party Report Describe your direct working relationship with the candidate: The candidate: q Performs job tasks to an appropriate level q Manages job tasks effectively q Implements safe working practices q Problem- solves according to job requirements q Works well with others q Copes with non- routine situations Comments to support your responses: Supervisor Signature Are you willing to be contacted if the assessor has further questions? q Yes q No Supervisor Name Supervisor Title Supervisor Phone Supervisor Date v.1 March,

24 Candidate Name Candidate Workplace RTO Name RTO Address Record of Outcome Transition from: CHC30112 Certificate III in Community Services Work to Units of competency included in this transition kit CHCCCS016 Respond to client needs CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people RPL Achieved (y/n) HLTWHS002 Follow safe work practices for direct client care HLTWHS006 Manage personal stressors in the work environment CHCCDE003 Work within a community development framework (Elective) CHCCOM001 Provide first point of contact (Elective) CHCCCS009 Facilitate responsible behaviour (Elective) Assessor Initial Date

25 Transition RPL Kit Record of Outcome Transition RPL Outcome Yes No N/A Results discussed with candidate Comments and further action discussed with candidate Preparation and next steps for gap training or assessment: Assessor Name Assessor Signature Date v.1 March,