Round II: Expanding Communication / Building Relationships
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1 2013
2 Round II: Expanding Communication / Building Relationships Track C: Experienced ERG Leaders: Building Senior Executive Total Engagement Relationships Facilitator: Marianne Fray, Healthcare Businesswomen s Association Presenters: D. Edward Greene, Freddie Mac Fred Colon, Travelers Insurance Racquel Santana, Travelers Insurance
3 Presenters Fred Colon Vice President, Enterprise Talent Management and Leadership & Organization Development Senior Advisor, Hispanic/Latino Diversity Network Racquel Santana 2VP Product Management, Personal Insurance Co-Chair, Black/African American Diversity Network
4 Agenda About Travelers Strategy Best Practices Structure & Roles Networks & Sponsors Testimonials of Executive Commitment Commitment to Professional & Personal Development Results
5 About Travelers The Travelers Companies, Inc. (NYSE: TRV) is a leading provider of property casualty insurance for auto, home and business. Revenues of approximately $26 billion in 2012 Second-largest writer of commercial U.S. property casualty insurance Third-largest writer of U.S. personal insurance through independent agents Approximately 30,000 employees Representatives in every U.S. state, Canada, Ireland and UK Products primarily distributed through approximately 12,000 U.S. independent agencies and brokerages countrywide A component of the Dow Jones Industrial Average and one of Fortune Magazine s World s Most Admired Companies
6 Strategy People Increase Ensure engagement & retention & retention Profitability Provide insight on products/services and consumer consumer buying buying preferences preferences Productivity Enhance Enhance skills skills through through leadership leadership opportunities, including the development of specific competencies specific competencies
7 Best Practices National membership vs. local chapters Network leaders are nominated by Travelers senior leadership Leaders must be at a manager level or above Executive sponsor and senior advisors support each network Leadership teams span multiple business units and locations Yearly roadmap ties to Travelers business goals Formalized leadership training Annual leadership symposium
8 Structure & Roles Executive Sponsor Member of the executive team who ensures connectivity between the diversity network, its initiatives and Travelers senior leadership Senior Advisor Senior leader in the organization, who in partnership with the executive sponsor, provides advice and counsel to the leadership team of the diversity network Diversity Network Leaders Nominated by senior leadership to serve a two-year term
9 Networks & Sponsors Groups Asian/Asian American Black/African American Hispanic/Latino Women Women in Actuarial/Analytics LGBT & Allies Military & Veterans disability Executive Sponsor Executive Vice President and Chief Information Officer Executive Vice President, Field Management Executive Vice President and President, Personal Insurance Executive Vice President and Corporate Treasurer Senior Vice President, Financial Planning and Analysis Senior Vice President, Enterprise Human Resources Executive Vice President, Human Resources Senior Vice President, Corporate Controller
10 Testimonials of Executive Commitment Excerpts from an sent by Executive VP & President of Personal Insurance Being executive sponsor of this network has helped me grow professionally and personally, and has helped me elevate the importance of this demographic within Travelers, particularly within Personal Insurance, which needs to have a longterm strategy and focus on these powerful consumers. Our involvement in and development of the Hispanic/Latino network is a business imperative. Your advocacy can help them see the personal and professional benefits they will reap from becoming involved.
11 Testimonials of Executive Commitment Black History Month Event: Interview with a member of Travelers Board of Directors
12 Commitment to Professional & Personal Development
13 Leadership Development Building 21 st Century Leaders Elevating Skills Engaging Leaders Encouraging Excellence
14 Leader Development Framework
15 DN Leader & Member Development Leading Teams Exercising Influence Leadership Challenge Personal Branding Customized development* Harrison Assessment 360 Leader Assessment & Coaching DN Leadership Role (Chair and Co-Chair) Executive Sponsor & Senior Advisor Relationship with DN members *For DN members
16 Support It s quite typical for less than 20% of an employee population to ever use their career development portal. Blessing White We reached 13% in a few weeks!
17 Support Top 5 Accessed Competencies 1. Change Management 2. Influencing, Leadership & Power 3. Strategic Planning 4. Leadership Stature 5. Seeks Opportunities to Learn 6. Self-Awareness
18 Results Membership has grown to 13.5% of employee population in three years Over 4,000 members 65% of members are field-based Membership growth exceeds our peer industry (Insurance & Financial Services) Lead sponsor of the Multicultural Forum on Workplace Diversity in 2014 in Minneapolis, Minn. Diversity Inc. 25 Noteworthy Companies in 2013
19 2013
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