Benefits of Integrating EAP and Wellness

Transcription

1 Benefits of Integrating EAP and Wellness Presented by: Mary McCall EAP Consultant Colleen Witkowski Senior Account Manager, Workplace Options Moderated by: Brooke Pollock Marketing Coordinator July 12, 2013

2 Need to Dial-in to Hear the Audio Note: Phone number displayed is only an example. This is not the number to dial into the webinar. Phone number displayed on control panel Also on confirmation Moderator can t troubleshoot audio difficulties during the webinar Page 2

3 Participation is Encouraged Note: Phone number displayed is only an example. This is not the number to dial into the webinar. To Ask a Question: Submit a question through the Questions section of your control panel Note: You don t need to raise your hand to submit a question this way. Page 3

4 About AllOne Health Resources Medical Exams and Screenings Substance Abuse, MRO, Drug Testing Injury Triage Absence Management Occupational Health Management Employee Assistance Programs Work/Life and Dependent Care QuitPower Tobacco Cessation Wellness Services On-Site Nurse and MD Medical Director and Management Consultation Health and Safety On-Site Compliance and Management Corporate Health and Wellness Page 4

5 Benefits of Integrating EAP and Wellness Presented by: Mary McCall EAP Consultant Colleen Witkowski Senior Account Manager, Workplace Options Moderated by: Brooke Pollock Marketing Coordinator July 12, 2013

6 Discussion Points 1. Problem and Implications 2. Case for Integration of EAP and Wellness 3. Key Program Features of EAP and Wellness 4. How they integrate for better outcomes 5. Q and A Page 6

7 Health As defined by the World Health Organization Health is a state of complete physical, mental and social wellbeing and not merely the absence of disease or infirmity Page 7

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14 The Body Keeps the Score Dr. Bessel van de Kolk, Trauma Center at Justice Resource Institute

15 Why Integrate? Sedentary jobs lead to decrease in physical activity and participation Employees face stress due to financial worries, co-workers, work load, etc. Employees run into health problems regarding: Weight Smoking Drugs & alcohol dependence Mental stability (depression) Page 15

16 Why Should Companies Invest in an Employees Well- Being? An unhealthy employee develops health risks that lead to: Decreased productivity Increased absenteeism Increased Health Care Costs Page 16

17 Effect on Employers Companies spend $750 more in health care costs for stressed employees- UN National Labor Organization High BMI individuals cost an average of $2,326 more in annual health claims compared to healthy BMI individuals- WELCOA High risk employees (those with at least five risk factors) that are years of age have claims that are $3,000-$4,100 higher than low risk employees- Keeping Healthy People Healthy, Health Enhancement Systems Page 17

18 Integration Reaps Greater Rewards Wellness Coach EAP Counselor Employee Workplace health and productivity are improved significantly when an EAP and wellness program are integrated Page 18

19 Services of a Comprehensive EAP Much more than a crisis hotline for employees and their families: Problems in living 24/7 telephonic support Face-to-Face or phonebased counseling Online and telephonic work/life resource support Daily convenience services Legal and financial consultations Budget and debt counseling Consultations for expecting/ new parents Fear-of-flying consultations Geriatric care coaching Page 19

20 Services of a Comprehensive EAP A valuable extension of Human Resources Department Management consultations Organizational Development Critical Incident Stress Management (CISM) On-site layoff and survivor support Customized training seminars Formal referrals Statistical utilization reports with recommendations for continued engagement by employees and supervisors Page 20

21 Components of an Effective Wellness Program Health Risk Assessment Online, Personalized Tools and Resources Wellness Coaching Page 21

22 Wellness Program Interactive Coaching Portal Communicate with coach/ view goals After registering, homepage is personalized s from coach Resources added by coach Access online smoking cessation, weight management, walking and stress programs Take HRA Take other assessments Track your exercise Page 22

23 Wellness Program Utilization Report 23 Page 23

24 Wellness Program Monthly Topical Promotion Key driver of ongoing employee engagement Page 24

25 Benefits of Integration For Employees One brand, one name Call one number for EAP, W/L, Wellness Get assistance Cross referrals/ warm transfers Coordinated program promotion and themes For Employers Lower overall cost Streamline contract management Dedicated account management across programs Removes silos and improves communication with HR/Benefits Consolidated reporting for more accurate assessment of population Page 25

26 A Case Study on Integration: Company Overview Overview 225 employee hospital started program in March 2011 Particpating in the wellness program led to a decrease in the employee s health insurance premium. Initial call was answsered by EAP counselor, who does the intake. Results Thus Far 174 employees (77.3%) completed the Health Risk Assessment and participated in screenings. 60 employees (26.7%) are actively working with a Wellness Coach There have been 366 contacts between coach and employee There have been 476 log-ins to the website 25 employees (14.3%) completed either the online smoking cessation, weight management or fitness programs Coaches refer client to EAP or Work-Life as needed; EAP refers to Coaching or WL as needed. Page 26

27 A Case Study on Integration: Individual Overview Scenario Manager was using wellness program for weight reduction and was doing well. At a check-in with her health coach she admitted she had relapsed and was eating a lot. She was taking care of her mother, who had cancer, husband had asked for a divorce and her teenage daughter was sneaking out at night. Call was transferred to EAP. She received support and agreed to face-toface counseling. Therapy provided her with someone to talk to about her feelings rather than resorting to emotional eating. Outcome EAP clinician worked with manager to focus on her strengths and coping strategies. Employee was successful with her weight reduction efforts. As the manager of Dining Services, she changed the menu to healthier options, affecting the nutritional health of the entire workplace. Page 27

28 Future access to slides and webinar Webinar is being recorded Will be posted to AllOne Health website in next few days Slides available upon request Send to for any questions after the webinar or for copies of the slides.

29 Next Webinar July 2013 For more information, please contact us at