SERVICE & RATE GUIDE 2018

Transcription

1 Excellence. Simply delivered. EXPRESS SERVICE & RATE GUIDE 2018 JAPAN Please click the menu below to go directly to the information you are looking for. The international specialists Page 2 Services Page 3 How to ship with Page 8 Shipping tools Page 12 Zones and rates Page 13

2 2 THE INTERNATIONAL SPECIALISTS is the global market leader and specialist in international shipping and courier delivery services, and we ve been building and continuously improving our service for more than 45 years. Key to our success is the strength of our global network, spanning more than 220 countries and territories, in which some 90,000 employees provide services to more than 2.5 million customers. What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and can-do attitude, delivers a truly world-class service and ensures that your shipments get to their destination securely and as quickly as possible. Their expertise has been further enhanced recently as a result of all our employees participating in the company s award-winning Certified International Specialists (CIS) engagement and development program. This guide enables you to find out how can help you with your international shipping needs, and to see what best fits your needs from our wide range of products and services. Should you have any questions, please get in touch with your Account Manager or visit us at dhl.co.jp.

3 SERVICES 3 Export services Import services Envelope Optional services Surcharges Customs services All our services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our services offer full track-and-trace visibility so you always know where your shipments are. EXPORT SERVICES Worldwide Our most popular product, Worldwide, offers an end of business day delivery service around the world for pieces up to 70kg and shipments up to 1,000kg. We deliver reliably and quickly to more global destinations across a single integrated network than any other express delivery company. 9:00 (10:30 to the USA) Our premium time-definite service offers a delivery before 9:00 (10:30 to the USA) on lanes that guarantee either a next or second business day delivery. 9:00 is offered to the majority of business centers. 9:00 features a money-back guarantee and is suitable for pieces up to 30kg and shipments up to 300kg. 12:00 With 12:00 you will receive your shipments before 12 noon on the next possible business day. 12:00 offers a money-back guarantee and allows for heavier pieces up to 70kg and shipments up to 300kg. Our international services at a glance Worldwide 12:00 9:00 (10:30 to the USA) Service description Delivery by the end of the next possible business day Delivery before 12 noon on the next possible business day Delivery before 9:00 (10:30 to the USA) on the next possible business day Money-back guarantee No Yes* Yes* Countries and territories covered More than Delivery attempts Maximum piece weight (not on pallet) 70kg 70kg 30kg Maximum piece dimensions (L x W x H) 120 x 80 x 80cm 120 x 80 x 80cm 120 x 80 x 80cm Pallets accepted Yes No No Maximum pallet weight 1,000kg n/a n/a Maximum shipment weight 1,000kg 300kg 300kg Maximum pallet dimensions (L x W x H) 120 x 100 x 160cm n/a n/a *Additional terms and conditions apply see for details. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.

4 SERVICES 4 Export services Import services Envelope Optional services Surcharges Customs services IMPORT SERVICES With our Worldwide Import product, you can import shipments from over 200 countries in the world. This is more than any other express delivery company can offer. What s more, customers in, say, the USA can order an import from China not just to the USA, but to other destinations as well. We call this a third country shipment. There is no need for local brokers or forwarders to get involved in any part of the process. You are in full control, and able to manage all aspects of your imports in a very simple way. EXPRESS ENVELOPE Our Envelope service provides door-to-door international delivery of lightweight document shipments by the end of the next possible business day. It also offers you carbon neutral shipping at no extra charge. Its features include: Up to 300 grams Global coverage Document shipments only Packaging envelope included GoGreen Climate Neutral service You can order an import from another country, to be delivered to your country or any other destination, by using our dedicated electronic shipping solution for imports. You will have one account number, one invoice in a single currency and a fixed price that means you know exactly what you will pay.

5 SERVICES 5 Export services Import services Envelope Optional services Surcharges Customs services OPTIONAL SERVICES offers a wide range of optional services from non-standard deliveries and billing options to climate neutral shipping. In this way, we give you the flexibility to choose the service that best fits your needs when using our express delivery services worldwide. Duties and Taxes Paid To make exporting your shipment even easier, can arrange for the shipper or a third party to be billed for any duties and taxes payable at destination, rather than the receiver of the shipment being billed. Charges apply whenever the shipper requests that duties, taxes or other regulatory fees be paid outside of the destination country. Dedicated Pickup If your business needs a dedicated vehicle to collect unusual shipments or a pickup outside normal business hours, we can arrange this for you. Shipment Preparation This is a convenient, fast and reliable service for seasonal or irregular shipments that require extra resources for their preparation. manages the entire process of waybill preparation, content selection, labelling and packaging, then sends the shipments to the designated domestic or international business addresses. Extended Liability If you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend the standard liability with this service. It provides coverage and compensation in the case of loss or damage. GoGreen Climate Neutral This service is for customers who need a reliable method to calculate their annual carbon emissions at a shipment level and subsequently offset these emissions through approved environmental programs. The whole process is verified annually by an independent body accredited by the United Nations. GoGreen Carbon Estimate This is a high-level calculation using averages based on lane and transportation mode. The report records the results over the last three months. There is no offsetting involved in this service. Weekend Delivery/Collection We offer Saturday/Friday delivery and collection services from and to key cities. To check availability, please contact our Customer Service team on Shipment Insurance We recommend this comprehensive protection for your valuable or personal shipments, giving you peace of mind in the unlikely event of physical damage or loss. GoGreen Carbon Footprint This is a detailed calculation of the carbon footprint of shipments sent in a stated period. The report uses the same measurement principles as Climate Neutral but without the offsetting. For a full list of optional services, please visit your country website at

6 SERVICES 6 Export services Import services Envelope Optional services Surcharges Customs services SURCHARGES In order to maintain a consistently high level of service, in specific circumstances levies a surcharge for exceptional activities, ensuring that these surcharges are fair for all of our customers. Fuel Surcharge This variable surcharge is applied to the weight charge of each shipment and any transportation related surcharges. It is derived from publicly available fuel oil indices that are also shown on the website at dhl.com/ fuelsurcharge. The charge is calibrated every month to the oil price that was current two months prior to the billing month. The Fuel Surcharge applies to domestic and international shipments. Remote Area This surcharge applies when a shipment is collected from or delivered to a location that is distant or difficult to serve. The Remote Area surcharge applies to international and domestic shipments. Oversize Piece This fixed surcharge applies to any piece, including a pallet, that exceeds the scale weight of 70kg or with a single dimension in excess of 120cm. The Oversize Piece surcharge applies to domestic and international shipments. Non-Stackable Pallet This fixed surcharge is applied to any pallet within a shipment that is not stackable either on request by the shipper, or because of its shape, packaging or content. The Non-Stackable Pallet surcharge applies to domestic and international shipments. Dangerous Goods This surcharge is applied to any shipment that contains substances or commodities that are classified as hazardous. Dangerous Goods surcharges apply to domestic and international shipments. Lithium Batteries A surcharge may apply per shipment when the handling and transportation of shipments involves Lithium Ion or Lithium Metal batteries compliant with the appropriate IATA Packing Instructions 966, 967, 969 and 970, Section II. Address Correction This fixed surcharge is applied to any shipment that has an incorrect delivery address at the time of pickup and the delivery cannot be fulfilled after making efforts at the destination to determine the correct address. The Address Correction surcharge applies to domestic and international shipments. Data Entry This fixed surcharge applies for each shipment consigned with non-electronic, paper based manual waybills. Electronic shipping documentation incurs no additional charges. Security Charges Additional surcharges may apply when shipping from or to a destination country where is operating at elevated risk due to continuous state of war, civil unrest, or continuous threats from terrorism (Elevated Risk), or when shipping to a destination country that is subject to trade restrictions imposed by the UN Security Council (Restricted Destination). For a full list of surcharges, please visit your country website at

7 SERVICES 7 Export services Import services Envelope Optional services Surcharges Customs services CUSTOMS SERVICES is the international specialist in shipping, with extensive knowledge and experience of dealing with customs topics worldwide. For your peace of mind, we provide a wide range of customs support for standard as well as non-routine customs-clearance processes. By making sure that clearance is a smooth and efficient process, we ensure your shipments arrive as quickly as possible, and leave you free to focus on your core business. With our online tool (tas.dhl.com) we provide essential customs information to help you prepare your shipments. Disbursement At the receiver s request, credit or cash is used to fund the clearance, duty and tax charges relating to a shipment or piece, instead of the receiver using their own bond or credit line. The customs process is accelerated, with making prompt payment of relevant charges while the receiver defers payment until an agreed date. choice. will transfer the responsibility for a shipment and related customs documentation to the customer s nominated broker for clearance and last mile delivery. Formal Clearance Applied in selected countries, when importing goods with an aggregated declaration value or weight exceeding the limits set by destination Customs Authorities, or due to other regulatory requirements are excluded from routine clearance on a consolidated manifest and thus require clearance under an individual entry form. Bonded Storage Storage charges apply when the shipment cannot be released by customs due to inaccurate or missing paperwork. These charges take effect three days after the shipment arrival date or the broker notification, whichever is later. The charge applies to the duty and taxes payer. Advance Payment This service covers any import of a non-document shipment for which advances customs duties, taxes or regulatory charges for receivers with whom has no contractual business relation e.g. private consumers. assumes the risk of non-repayment by the receiver, for which a charge is applied based on the credit advanced, subject to a standard minimum. Broker Notification At the customer s request, will provide the necessary paperwork to the customer s designated broker to perform the import clearance and resume the delivery to the final destination once the clearance is completed. is subsequently not responsible for the timeliness of the submission to customs or for the release of the shipment. Release to Broker At shipper or importer request, the release of a shipment to the customers designated customs broker of Bonded Transit A bonded shipment occurs when is requested to move non-document foreign-origin goods to a location other than the regular gateway at destination. Bonded Transit is normally operated within a country or customs union, and is necessary prior to final clearance by the importer or designated broker. Bonded Transit applies to both export and import shipments whenever is required to open, manage or report any form of transfer under bond using our own guarantee. Export Declaration Applies in countries where an export declaration is required for shipments containing controlled commodities or exceeding a certain value threshold or weight. Depending on origin country, shippers that submit a declaration online may avoid the local charge. For a full list of customs services, please visit your country website at

8 HOW TO SHIP WITH EXPRESS 8 Preparing your shipment Packaging your shipment Paying for your shipment PREPARING YOUR SHIPMENT Shipment weight If you are sending a large but lightweight shipment, where its volumetric weight exceeds its actual weight, the cost of the shipment is calculated on the space your consignment takes up on the aircraft. This is a standard IATA method. To calculate the volumetric weight of your shipment, simply multiply the length by height by width in centimetres, then divide the total sum by 5,000. Documentation required Waybill All shipments sent with need to have a fully completed waybill or label securely attached to each piece. This will enable the successful movement of your shipment through the network. Each waybill or label is individually numbered to allow you to track your shipment from collection through to delivery. Your shipment may also need to be accompanied by customs documentation, such as a commercial or proforma invoice, as well as additional paperwork depending on the contents and value of the shipment and the country you are sending to. Height Length Width Invoice A commercial or proforma invoice is required when sending non-document shipments to countries and territories outside your origin country or customs union. This is essentially a declaration containing all the details of a transaction and is used by customs authorities to assess if duties or taxes are payable. A commercial invoice is used when goods are part of a commercial transaction or intended for resale. A proforma invoice is used when sending goods of no commercial value (for example, when sending samples).

9 HOW TO SHIP WITH EXPRESS 9 Preparing your shipment Packaging your shipment Paying for your shipment Your invoice will require the following details: 1 Bank details These are the bank details that will be used for the transaction between the seller and buyer. These details are not required for non-commercial/proforma invoices. 8 Reason for export This could be: For Sale; For Repair; After Repair; Gift; Sample; Personal Use Not For Resale; Replacement; Intercompany Transfer; or Personal Effects. 2 Description Generic or broad descriptions are no longer permitted and are likely to cause delays. Descriptions should include the items, how many there are, what they are made of, and what they will be used for. For example, describing items as samples, parts or spares is not acceptable for customs classification, safety and security reasons. Exporter Tax ID/VAT No: Bank details 1 Importer (Bill to): Commercial Invoice Date: Waybill number: Invoice no: Exporter code: Receiver if different from Importer Tax ID/VAT No: 3 Commodity code This is the product identification code used by the exporting country to classify the goods to be exported. It assists clearance and avoids delays. Full description of goods Commodity code Item quantity Unit value [Currency] Shipment reference: Subtotal value [Currency] Net weight Country of manufacture/origin Country of manufacture/origin This relates to the place of manufacture, not the country of export. If items are manufactured in more than one country, please list the origins. 5 Total declared value This is the total value of the transaction for customs purposes based on the Incoterm selected. The total declared value should include freight and insurance charges if the seller is responsible for these two elements. Freight: Insurance: Total declared value/currency: Total net 5 weight/ kg(s) Total Pieces Total gross weight/ kg(s) Type of export: 6 Incoterms: 7 Reason for export: 8 I/We hereby certify that the information contained in this invoice is true and correct and that the contents of the shipments are as stated above Position in company: Signature: Company stamp 6 Type of export The options are: (1) Permanent; (2) Temporary; and (3) Repair & Return. 7 Incoterms Insert the Incoterm that best describes the terms of the transaction. For example, DAP (Delivered At Place).

10 HOW TO SHIP WITH EXPRESS 10 Preparing your shipment Packaging your shipment Paying for your shipment PACKAGING YOUR SHIPMENT To ensure that your shipments travel safely and securely through the global network, it is important that they are packaged and labeled correctly. Packaging guidelines If you are re-using envelopes or boxes, please ensure that old labels and markings are removed. Securely fix the waybill to the shipment. The waybill can be thought of as the shipment s airline ticket and it will delay delivery if it becomes separated from your shipment. The barcodes on the waybill are scanned at numerous points during your shipment s journey. Please ensure the barcode is flat and not covered by tape, shrinkwrap or strapping. Place the waybill on the top or side of your shipment and please ensure it does not overlap the corners or edges of boxes. Use adequate protective wrapping for fragile or delicate items and ensure they are packed as far away as possible from the corners of boxes. To prevent injury to our employees, please pay special attention to the packaging of sharp items. There should not be any possibility of the contents piercing the packaging. Any individual pieces over 70kg should be placed on a pallet. If you are sending a multi-piece shipment, it is not necessary to place the individual pieces on a pallet unless they exceed 70kg. For example, a shipment comprising four 25kg pieces does not have to be placed on a pallet. Prohibited and Restricted Goods Prohibited Items The following items will NOT be accepted for carriage by. This list includes items which are prohibited for carriage by any law, regulation or statute of any federal, state or local government of any country from, to or through which the items may be carried. For international carriage there may be additional prohibited items specified by the country of destination. may at its sole discretion refuse to carry other items not listed below. Bullion (of any precious metal) Cash (legal tender bank notes, currency notes and coins) Complete firearms, ammunition, explosives / explosive devices Human remains or ashes Hunting (animal) trophies, animal parts such as ivory and sharks fin, animal remains or ashes, or animal byproducts and derived products not intended for human consumption, prohibited for movement by the CITES Convention and/or local law Illegal goods, such as counterfeit goods and narcotics Live animals (including but not limited to mammals, reptiles, fish, invertebrates, amphibians, birds, insects, larvae and pupae) Loose lithium metal batteries under IATA PI968 section II Loose precious and semi-precious stones (cut or un-cut, polished or un-polished) packaging We offer a range of high-quality -branded packaging items, suitable for shipping items of all shapes and sizes. For more information on the range of packaging available, please contact your Account Manager or local Customer Service team.

11 HOW TO SHIP WITH EXPRESS 11 Preparing your shipment Packaging your shipment Paying for your shipment Restricted Items The following items will NOT be accepted for carriage unless otherwise agreed to by. To obtain such agreement a business case will need to be conducted by and the items approved for carriage will be recorded in writing with the Customer. Air guns, imitation or replica firearms, firearm parts and replica ammunition (includes rifle butts, trigger mechanisms, screws / bolts etc which are manufactured for the sole purpose of creating a functional firearm) Antiques and works of art with a shipment value in excess of EUR 500,000 Banderols / Tax stickers with a shipment value in excess of EUR 500,000 Cigarettes and electronic cigarettes with a shipment value in excess of EUR 500,000. Dangerous / hazardous goods including but not limited to perfumes, aftershaves, aerosols, flammable substances, dry ice, biological substances, UN classified dangerous goods and any goods specified as such under International Air Transport Association regulations ( IATA ), the Agreement on Dangerous Goods by Road ( ADR ) or International Maritime Dangerous Goods ( IMDG ) regulations. Applicable to all shipments valued in excess of EUR 500,000 Financial and monetary commodities examples include but are not limited to activated SIM cards for mobile phones, blank or activated credit or cash dispenser cards, blank cheques, event tickets, lottery tickets, money or postal orders, pre-paid phone cards, tickets (blank stock), traveller s cheques, vouchers/tokens, unused stamps etc. Applicable to all shipments valued in excess of EUR 500,000 Furs Jewellery and watches and with individual values in excess of EUR 5,000. The shipment must not exceed EUR 100,000 PAYING FOR YOUR SHIPMENT You can pay for services either with cash, a credit card or by bank transfer. You can open an account with to pay via bank transfer; and all account customers receive invoices on a pre-determined basis. For more details, please get in touch with a Customer Service Advisor at your local office or go to html.

12 SHIPPING TOOLS 12 SHIPPING SOLUTIONS Making shipping easier offers a choice of electronic tools to suit even the most demanding requirements. We invest continually in market-leading technologies to make it easier for you to send your shipments around the world. As a result, you have more time to focus on your business. Our electronic solutions cover online and offline options, as well as integrated solutions. In addition, we provide industry-specific solutions tailored for the Life Sciences and Technology sectors. More information about our general capabilities is provided on this page. dhl.com Our website provides a comprehensive guide to shipping services, as well as transport news, service updates and contact details. To make doing business with us even easier, the site features interactive tools that include online booking, tracking and a volumetric weight calculator. My My gives you access to all s online capabilities. It allows you to prepare your shipments, arrange collections, store address details and use proactive tracking services. You can register online at mydhl.com and benefit from online billing solutions, ereturn and a lot more all via a single portal, giving you access to one or more accounts. Easyship This is an offline advanced shipment management tool for any organization with large shipping volumes or regular scheduled deliveries. Easyship can handle the needs of multinational supply chains or any business with a central shipping function. It is a Windows-based system, which is easy to use yet very powerful enabling you to handle everything from regular mailshots to multi-stage shipping processes. Customer shipping integration Using EDI and XML Services enables you to incorporate s online shipping capabilities into your own website, warehouse or customer service application. This provides global shipment tracking while making it faster and easier to access information about transit times, rates and courier bookings. Specific solutions offers additional capabilities for businesses requiring more specialized solutions for example, its Medical and Collect & Return services. For more information, please contact your Account Manager or local Customer Service team. On Demand Delivery An innovative, easy-to-use service designed to improve first-time delivery performance and enhance the customer experience, especially for private or residential deliveries. On Demand Delivery alert messages keep Receivers informed of shipment progress and scheduled delivery. And the On Demand Delivery website allows Receivers to reschedule, reroute, release or conveniently collect from a Service Point. Global availability ensures consistent service standards and a harmonized user experience for Receivers.

13 ZONES AND RATES 13 Calculate the price of your shipment Optional services Surcharges Customs services Service capability and rating zones Export services Import services CALCULATE THE PRICE OF YOUR SHIPMENT 1. Decide which service best suits your needs (see page 3 for international services 3. Determine the rating zone of the origin or destination (see pages 15 and 16) 2. Weigh your shipment (see page 8 and dhl.com/ volumetricweight). 4. Find the rate using the rating zone and weight of your shipment (see page 17 for exports and page 19 for imports) OPTIONAL SERVICES Optional services View explanation How we charge Additional charge Duties and Taxes Paid Per shipment JPY3,000 Dedicated Pickup Per shipment Variable rate, per shipment Shipment Insurance By shipment value Extended Liability Per shipment JPY500 GoGreen Climate Neutral By shipment weight JPY12 per kg JPY2,500 or 1.2% of stated shipment value if higher Delivery Reroute Per shipment JPY1,000 or JPY100/kg if higher Shipment Intercept Per shipment JPY1,300 Other Government Agency Per shipment JPY12,000 For a full list of optional services, please visit your country website at

14 ZONES AND RATES 14 Calculate the price of your shipment Optional services Surcharges Customs services Service capability and rating zones Export services Import services SURCHARGES Surcharges View explanation How we charge Additional charge Fuel Surcharge Per shipment Variable Remote Area Additional Handling Dangerous Goods Lithium Batteries By shipment weight Oversize piece Per piece JPY10,000 Non-Stackable Pallet Per piece JPY19,000 Full Dangerous Goods Per shipment JPY11,000 Lithium Batteries Section II (PI965) Per shipment JPY11,000 Excepted Quantities Per shipment JPY700 Dry Ice (UN1845) Per shipment JPY1,800 Lithium Batteries Section II (966, 969) Per shipment JPY700 Address Correction Per shipment JPY1,300 Data Entry Per shipment JPY400 Security Charges CUSTOMS SERVICES Elevated Risk Per shipment JPY2,700 Restricted Destination Per shipment JPY4,000 Pallet Box Per shipment JPY1,000 Shipment Consolidation Per shipment JPY2,000 JPY60 per kg JPY2,500 minimum per shipment Customs services View explanation How we charge Additional charge Disbursement Per shipment JPY1,000 or 2% of the credit advanced if higher Bonded Storage Per shipment, per day after 3 calendar days Bonded Transit Per shipment JPY10,000 Release to Broker Per shipment JPY4,600 Post Clearance Modification Per Declaration JPY9,500 Permits & Licenses Per shipment JPY5,000 Physical Intervention Per shipment JPY8,000 JPY900 per shipment per day or JPY15 per kg per day if higher For a full list of surcharges/customs services, please visit your country website at surcharges.html

15 ZONES AND RATES 15 Calculate the price of your shipment Optional services Surcharges Customs services Service capability and rating zones Export services Import services SERVICE CAPABILITY AND RATING ZONES Country Zone doc = document contents only 9:00 12:00 Worldwide Worldwide Import Afghanistan 9 P P Albania 7 P P Algeria 9 P P American Samoa 4 P P Andorra 7 P P Angola 9 doc P P Anguilla 8 P P Antigua 8 P P Argentina 8 P P P Armenia 7 P P Aruba 8 P P Australia 4 P P P P Austria 6 P P P P Azerbaijan 7 P P Bahamas 8 P P Bahrain 9 doc P P Bangladesh 4 P P Barbados 8 P P Belarus 7 P P Belgium 6 P P P P Belize 8 P P Benin 9 P P Bermuda 8 P P Bhutan 4 P P Bolivia 8 P P Bonaire 8 P P Bosnia and Herzegovina 7 P P Botswana 9 P P Brazil 8 P P P Brunei 3 P P Bulgaria 6 P P P Burkina Faso 9 P P P Burundi 9 P P Cambodia 4 P P Cameroon 9 P P P Canada 5 P P P Canary Islands, The 9 P P Cape Verde 9 P P Cayman Islands 8 P P Central African Republic 9 P P Chad 9 P P Chile 8 P P P China, People s Republic 2 doc P P Colombia 8 P P P P Comoros 9 P P Congo 9 P P P Congo, Democratic Rep. of 9 doc P P Cook Islands 4 P P Costa Rica 8 P P Cote d Ivoire 9 doc P P Croatia 6 P P Cuba 8 P P Curacao 8 P P Cyprus 6 doc P P Czech Republic, The 6 P P P P Denmark 6 P P P P Djibouti 9 P P Dominica 8 P P Dominican Republic 8 P P P = document and non-document contents Country Zone 9:00 12:00 Worldwide Worldwide Import East Timor 4 P P Ecuador 8 doc P P Egypt 9 P P El Salvador 8 P P Eritrea 9 P P Estonia 6 P P P Ethiopia 9 P P Falkland Islands 8 P P Faroe Islands 7 P P Fiji 4 P P Finland 6 P P P France 6 P P P P French Guyana 8 P P Gabon 9 doc P P Gambia 9 P P Georgia 7 P P Germany 6 P P P P Ghana 9 P P Gibraltar 7 P P Greece 6 P P P Greenland 7 P P Grenada 8 P P Guadeloupe 8 P P Guam 4 P P Guatemala 8 doc P P Guernsey 7 doc P P P Guinea Republic 9 P P Guinea-Bissau 9 P P Guinea-Equatorial 9 P P Guyana (British) 8 P P Haiti 8 P P Honduras 8 P P Hong Kong 2 P P P P Hungary 6 P P P P Iceland 7 P P P India 4 doc P P Indonesia 3 P P Iran, Islamic Rep. of 9 P P Iraq 9 P P Ireland, Rep. of 6 P P P P Israel 9 P P Italy 6 P P P P Jamaica 8 P P Jersey 7 doc P P P Jordan 9 P P Kazakhstan 7 P P P Kenya 9 doc P P Kiribati 4 P P Korea, Rep. of (South) 1 P P P Kosovo 7 P P Kuwait 9 doc P P Kyrgyzstan 7 P P Lao P.D.R. 4 P P Latvia 6 P P Lebanon 9 doc P P Lesotho 9 P P Liberia 9 P P Libya 9 P P Liechtenstein 6 P P P Lithuania 6 doc P P For transit times and the availability of 12:00 and 9:00 for your origin and destination address, please refer to the Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.

16 ZONES AND RATES 16 Calculate the price of your shipment Optional services Surcharges Customs services Service capability and rating zones Export services Import services SERVICE CAPABILITY AND RATING ZONES Country Zone 9:00 12:00 Worldwide Worldwide Import Luxembourg 6 P P P P Macau 2 doc P P Macedonia, Rep. of 7 P P Madagascar 9 doc P P Malawi 9 P P Malaysia 3 P P P Maldives 9 doc P P Mali 9 P P Malta 6 P P Marshall Islands 4 P P Martinique 8 P P Mauritania 9 P P Mauritius 9 P P Mayotte 9 P P Mexico 5 P P Micronesia, Fed. States of 4 P P Moldova, Rep. of 7 P P Monaco 6 P P P Mongolia 9 P P Montenegro, Rep. of 7 P P Montserrat 8 P P Morocco 9 P P Mozambique 9 P P P Myanmar 4 P P Namibia 9 doc P P Nauru, Rep. of 4 P P Nepal 9 P P P Netherlands, The 6 P P P P Nevis 8 P P New Caledonia 4 P P New Zealand 4 P P P Nicaragua 8 P P Niger 9 P P Nigeria 9 P P Niue 4 P P Northern Mariana Islands 4 P P Norway 6 P P P Oman 9 doc P P Pakistan 9 doc P P Palau 4 P P Panama 8 P P Papua New Guinea 4 P P Paraguay 8 P P P Peru 8 P P Philippines, The 3 P P P P Poland 6 DOC P P P Portugal 6 P P P Puerto Rico 8 P P Qatar 9 doc P P Reunion, Island of 9 P P Romania 6 P P Russian Federation, The 7 P P Rwanda 9 P P Samoa 4 P P San Marino 6 P P Sao Tome & Principe 9 P P Country Zone 9:00 12:00 Worldwide Worldwide Import Saudi Arabia 9 doc P P Senegal 9 P P P Serbia, Rep. of 7 P P Seychelles 9 P P Sierra Leone 9 P P Singapore 3 P P P P Slovakia 6 P P P P Slovenia 6 P P P P Solomon Islands 4 P P Somalia 9 P P Somaliland, Rep. of (North Somalia) 9 P P South Africa 9 P P P South Sudan 9 P P Spain 6 DOC P P P Sri Lanka 9 doc P P St. Barthelemy 8 P P St. Eustatius 8 P P St. Helena 9 P P St. Kitts 8 P P St. Lucia 8 P P St. Maarten 8 P P St. Vincent 8 P P Sudan 9 P P Suriname 8 P P Swaziland 9 P P Sweden 6 P P P P Switzerland 6 P P P P Syria 9 P P Tahiti 4 P P Taiwan 1 P P P P Tajikistan 7 P P Tanzania 9 P P Thailand 3 P P P P Togo 9 P P Tonga 4 P P Trinidad and Tobago 8 P P Tunisia 9 P P Turkey 6 P P P Turks and Caicos Islands 8 P P Tuvalu 4 P P Uganda 9 doc P P Ukraine 7 P P United Arab Emirates 9 P P United Kingdom 6 P P P P United States of America 5 P(10:30) P P P Uruguay 8 P P Uzbekistan 7 P P Vanuatu 4 P P Vatican City 6 P P Venezuela 8 P P Vietnam 3 doc P P Virgin Islands (British) 8 P P Virgin Islands (US) 8 P P Yemen, Rep. of 9 P P Zambia 9 P P P Zimbabwe 9 P P P doc = document contents only P = document and non-document contents For transit times and the availability of 12:00 and 9:00 for your origin and destination address, please refer to the Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.

17 ZONES AND RATES 17 Calculate the price of your shipment Optional services Surcharges Customs services Service capability and rating zones Export services Import services Export rates by zone and product EXPRESS WORLDWIDE Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Documents only up to 2kg 0.5 5,420 5,510 6,680 7,430 8,220 8,230 12,120 12,710 12, ,670 6,860 8,220 9,320 9,710 12,480 16,490 17,040 17, ,620 7,780 9,550 11,180 11,200 15,400 20,860 21,370 21, ,570 8,700 10,880 13,040 12,690 18,320 25,230 25,700 25,830 Documents from 2.5kg and non-documents from 0.5kg 0.5 8,210 8,230 9,020 9,290 10,400 11,470 23,350 23,530 23, ,320 9,380 10,360 11,500 12,070 15,040 27,720 27,860 28, ,430 10,530 11,700 13,710 13,710 18,610 32,090 32,190 32, ,540 11,680 13,040 15,920 15,350 22,180 36,460 36,520 36, ,550 12,720 14,570 18,240 16,980 25,750 40,830 40,850 41, ,650 13,820 16,210 20,270 20,100 29,010 44,150 44,230 44, ,750 14,920 17,850 22,300 23,220 32,270 47,470 47,610 47, ,850 16,020 19,490 24,330 26,340 35,530 50,790 50,990 51, ,950 17,120 21,130 26,360 29,460 38,790 54,110 54,370 54, ,050 18,220 22,770 28,390 32,580 42,050 57,430 57,750 58, ,610 18,780 23,330 29,420 33,390 43,880 59,200 59,800 60, ,170 19,340 23,890 30,450 34,200 45,710 60,970 61,850 63, ,730 19,900 24,450 31,480 35,010 47,540 62,740 63,900 66, ,290 20,460 25,010 32,510 35,820 49,370 64,510 65,950 69, ,850 21,020 25,570 33,540 36,630 51,200 66,280 68,000 71, ,410 21,580 26,130 34,570 37,440 53,030 68,050 70,050 74, ,970 22,140 26,690 35,600 38,250 54,860 69,820 72,100 77, ,530 22,700 27,250 36,630 39,060 56,690 71,590 74,150 80, ,090 23,260 27,810 37,660 39,870 58,520 73,360 76,200 83, ,650 23,820 28,370 38,690 40,680 60,350 75,130 78,250 85, ,170 24,340 28,810 39,410 41,470 61,220 78,050 81,240 88, ,690 24,860 29,250 40,130 42,260 62,090 80,970 84,230 91, ,210 25,380 29,690 40,850 43,050 62,960 83,890 87,220 94, ,730 25,900 30,130 41,570 43,840 63,830 86,810 90,210 96, ,250 26,420 30,570 42,290 44,630 64,700 89,730 93,200 99, ,770 26,940 31,010 43,010 45,420 65,570 92,650 96, , ,290 27,460 31,450 43,730 46,210 66,440 95,570 99, , ,810 27,980 31,890 44,450 47,000 67,310 98, , ,120 Table continues overleaf

18 ZONES AND RATES 18 Calculate the price of your shipment Optional services Surcharges Customs services Service capability and rating zones Export services Import services Export rates by zone and product EXPRESS WORLDWIDE Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone ,330 28,500 32,330 45,170 47,790 68, , , , ,850 29,020 32,770 45,890 48,580 69, , , , ,370 29,540 33,210 46,610 49,370 69, , , , ,890 30,060 33,650 47,330 50,160 70, , , , ,410 30,580 34,090 48,050 50,950 71, , , , ,930 31,100 34,530 48,770 51,740 72, , , , ,450 31,620 34,970 49,490 52,530 73, , , , ,970 32,140 35,410 50,210 53,320 74, , , , ,490 32,660 35,850 50,930 54,110 75, , , , ,010 33,180 36,290 51,650 54,900 76, , , , ,530 33,700 36,730 52,370 55,690 76, , , , ,050 34,220 37,170 53,090 56,480 77, , , , ,540 35,010 38,010 54,140 57,530 79, , , , ,030 35,800 38,850 55,190 58,580 80, , , , ,520 36,590 39,690 56,240 59,630 82, , , , ,010 37,380 40,530 57,290 60,680 84, , , , ,500 38,170 41,370 58,340 61,730 85, , , , ,990 38,960 42,210 59,390 62,780 87, , , , ,480 39,750 43,050 60,440 63,830 88, , , , ,970 40,540 43,890 61,490 64,880 90, , , , ,460 41,330 44,730 62,540 65,930 91, , , , ,950 42,120 45,570 63,590 66,980 93, , , , ,440 42,910 46,410 64,640 68,030 95, , , , ,930 43,700 47,250 65,690 69,080 96, , , , ,420 44,490 48,090 66,740 70,130 98, , , , ,910 45,280 48,930 67,790 71,180 99, , , , ,400 46,070 49,770 68,840 72, , , , , ,890 46,860 50,610 69,890 73, , , , , ,380 47,650 51,450 70,940 74, , , , , ,870 48,440 52,290 71,990 75, , , , , ,360 49,230 53,130 73,040 76, , , , , ,850 50,020 53,970 74,090 77, , , , ,600 Table continues overleaf

19 ZONES AND RATES 19 Calculate the price of your shipment Optional services Surcharges Customs services Service capability and rating zones Export services Import services Export rates by zone and product EXPRESS WORLDWIDE Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 For each additional 1kg ,660 2,620 2,660 2,730 4,050 4, ,360 1,360 1,450 2,420 2,670 2,870 4,360 4,890 5, * 1,360 1,360 1,450 2,520 2,790 2,990 4,360 4,890 5,140 12:00 Guaranteed delivery before 12:00 on the next possible working day to over 75 countries worldwide. Add JPY 600 to the Worldwide. 9:00 (10.30 to the USA) Guaranteed delivery before 9:00 on the next possible working day to over 53 countries worldwide. Add JPY 3,500 (JPY 1,400 to the USA) to the Worldwide. Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter. Rates are in JPY and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. Terms and conditions apply see dhl. com/express for details. * does not accept shipments containing pieces exceeding 1,000 kg (2,200 lbs) or 300cm (118.1 inches) length. A shipment with total weight exceeding 1,000 kg (2,200 lbs) requires pre-approval from and may be charged at alternate rates. Our standard transit time commitment may not apply. Please contact your account manager.

20 ZONES AND RATES 20 Calculate the price of your shipment Optional services Surcharges Customs services Service capability and rating zones Export services Import services Import rates by zone and product EXPRESS WORLDWIDE IMPORT Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Documents only up to 2kg 0.5 5,310 5,400 6,540 7,280 7,440 7,450 12,120 12,710 12, ,540 6,730 8,050 9,130 8,790 11,300 16,490 17,040 17, ,470 7,630 9,360 10,950 10,140 13,940 20,860 21,370 21, ,400 8,530 10,670 12,770 11,490 16,580 25,230 25,700 25,830 Documents from 2.5kg and non-documents from 0.5kg 0.5 8,050 8,070 8,840 9,110 9,410 10,380 23,350 23,530 23, ,140 9,200 10,160 11,280 10,920 13,610 27,720 27,860 28, ,230 10,330 11,480 13,450 12,400 16,840 32,090 32,190 32, ,320 11,460 12,800 15,620 13,880 20,070 36,460 36,520 36, ,310 12,480 14,300 17,900 15,350 23,300 40,830 40,850 41, ,390 13,560 15,900 19,890 18,170 26,250 44,150 44,230 44, ,470 14,640 17,500 21,880 20,990 29,200 47,470 47,610 47, ,550 15,720 19,100 23,870 23,810 32,150 50,790 50,990 51, ,630 16,800 20,700 25,860 26,630 35,100 54,110 54,370 54, ,710 17,880 22,300 27,850 29,450 38,050 57,430 57,750 58, ,260 18,430 22,850 28,860 30,180 39,700 59,200 59,800 60, ,810 18,980 23,400 29,870 30,910 41,350 60,970 61,850 63, ,360 19,530 23,950 30,880 31,640 43,000 62,740 63,900 66, ,910 20,080 24,500 31,890 32,370 44,650 64,510 65,950 69, ,460 20,630 25,050 32,900 33,100 46,300 66,280 68,000 71, ,010 21,180 25,600 33,910 33,830 47,950 68,050 70,050 74, ,560 21,730 26,150 34,920 34,560 49,600 69,820 72,100 77, ,110 22,280 26,700 35,930 35,290 51,250 71,590 74,150 80, ,660 22,830 27,250 36,940 36,020 52,900 73,360 76,200 83, ,210 23,380 27,800 37,950 36,750 54,550 75,130 78,250 85, ,720 23,890 28,230 38,650 37,460 55,340 78,050 81,240 88, ,230 24,400 28,660 39,350 38,170 56,130 80,970 84,230 91, ,740 24,910 29,090 40,050 38,880 56,920 83,890 87,220 94, ,250 25,420 29,520 40,750 39,590 57,710 86,810 90,210 96, ,760 25,930 29,950 41,450 40,300 58,500 89,730 93,200 99, ,270 26,440 30,380 42,150 41,010 59,290 92,650 96, , ,780 26,950 30,810 42,850 41,720 60,080 95,570 99, , ,290 27,460 31,240 43,550 42,430 60,870 98, , ,120 Table continues overleaf

21 ZONES AND RATES 21 Calculate the price of your shipment Optional services Surcharges Customs services Service capability and rating zones Export services Import services Import rates by zone and product EXPRESS WORLDWIDE IMPORT Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone ,800 27,970 31,670 44,250 43,140 61, , , , ,310 28,480 32,100 44,950 43,850 62, , , , ,820 28,990 32,530 45,650 44,560 63, , , , ,330 29,500 32,960 46,350 45,270 64, , , , ,840 30,010 33,390 47,050 45,980 64, , , , ,350 30,520 33,820 47,750 46,690 65, , , , ,860 31,030 34,250 48,450 47,400 66, , , , ,370 31,540 34,680 49,150 48,110 67, , , , ,880 32,050 35,110 49,850 48,820 67, , , , ,390 32,560 35,540 50,550 49,530 68, , , , ,900 33,070 35,970 51,250 50,240 69, , , , ,410 33,580 36,400 51,950 50,950 70, , , , ,890 34,350 37,220 52,980 51,900 71, , , , ,370 35,120 38,040 54,010 52,850 73, , , , ,850 35,890 38,860 55,040 53,800 74, , , , ,330 36,660 39,680 56,070 54,750 76, , , , ,810 37,430 40,500 57,100 55,700 77, , , , ,290 38,200 41,320 58,130 56,650 78, , , , ,770 38,970 42,140 59,160 57,600 80, , , , ,250 39,740 42,960 60,190 58,550 81, , , , ,730 40,510 43,780 61,220 59,500 83, , , , ,210 41,280 44,600 62,250 60,450 84, , , , ,690 42,050 45,420 63,280 61,400 86, , , , ,170 42,820 46,240 64,310 62,350 87, , , , ,650 43,590 47,060 65,340 63,300 88, , , , ,130 44,360 47,880 66,370 64,250 90, , , , ,610 45,130 48,700 67,400 65,200 91, , , , ,090 45,900 49,520 68,430 66,150 93, , , , ,570 46,670 50,340 69,460 67,100 94, , , , ,050 47,440 51,160 70,490 68,050 96, , , , ,530 48,210 51,980 71,520 69,000 97, , , , ,010 48,980 52,800 72,550 69,950 98, , , ,600 Table continues overleaf

22 ZONES AND RATES 22 Calculate the price of your shipment Optional services Surcharges Customs services Service capability and rating zones Export services Import services Import rates by zone and product EXPRESS WORLDWIDE IMPORT Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 For each additional 1kg ,620 2,370 2,410 2,730 4,050 4, ,330 1,330 1,420 2,370 2,420 2,600 4,360 4,890 5, * 1,330 1,330 1,420 2,470 2,530 2,700 4,360 4,890 5,140 12:00 Guaranteed delivery before 12:00 on the next possible working day to over 75 countries worldwide. Add JPY 600 to the Worldwide. Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter. Rates are in JPY and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. Terms and conditions apply see dhl. com/express for details. * does not accept shipments containing pieces exceeding 1,000 kg (2,200 lbs) or 300cm (118.1 inches) length. A shipment with total weight exceeding 1,000 kg (2,200 lbs) requires pre-approval from and may be charged at alternate rates. Our standard transit time commitment may not apply. Please contact your account manager.

23 Japan, Inc , Higashi-Shinagawa, Shinagawa-Ku Tokyo For contact details of the office nearest to you, please visit our website at dhl.co.jp or call the customer service hotline on Valid: 1st January 2018