General information...2 National Services...3. DPD Classic National Parcel / Shipping...3 Bucuresti Express & Regular...5. International Services...

Transcription

1 DPD Romania Commercial Offer 2017

2 Content General information...2 National Services...3 DPD Classic National Parcel / Shipping...3 Bucuresti Express & Regular....5 International Services...6 DPD Classic Bulgaria...6 DPD Classic Ungaria...6 DPD Classic International road...8 DPD International Express air...10 B2C and IT integrating solutions...13 Infrastructure/Logistics...14 Other services...15 Other information

3 General data DPD, part of La Poste Group is the European leader of the international road courier industry, having 40 years experience in the courier industry. Founded in 1997 (Pegasus Courier SA) as first courier company in Romania offering same day delivery services for Bucharest area. In march 2008 GeoPost Group acquired the majority of Pegasus Courier SA shares Starting with 2011 Pegasus becomes DPD Romania In 2015, DPD Romania extended its delivery services in pallet distribution. At a global level, 2016: In Romania, 2016: Turnover: 6.2 billions Delivered parcels: 1.1 billions Turnover: 25.5 millions Delivered parcels: 8.8 millions/an 2

4 1. National Services DPD Classic National Parcel / Shipping Classic Domestic service for envelopes and parcels, next day delivery all over Romania. Caracteristici: 24 hour delivery, Door-to-Door 100% country coverage The service includes 2 delivery attempts Track & Trace online Proof of delivery - available online Maximum length/parcel cm Maximum weight/parcel - 32 Kg* Liability up to 10 times the value of transport Extended liability Servicii cu valoare adăugată / aditionale: Return documents service (original stamped and signed documents) Return service proof of delivery Cash on delivery/cod Private person pick-up & delivery Address correction/redirection parcel within the same DPD center FREE OF CHARGE Extended liability Pay at destination Card pay directly at the courier Predict available only for B2C Free Ex-works Saturday delivery Delivery with pick-up / SWAP Collection Request *For parcels over 32Kg check additional costs Tariffs: DPD CLASSIC NATIONAL PARCELS Weight (kg) / parcel Tariff loco RON / parcel Area 0* Tariff national RON / parcel ,85 14, ,64 16, ,32 17, ,48 24, ,43 35, ,28 49, ,22 60,85 +Kg aditional 1,28 1,28 * Zona 0 : 2499 localities without extra charges ** Zona 1 : Localities located between Km away of DPD s centers ***Zona 2 : Localities located > 50 Km away from DPD s centers 3

5 DPD CLASSIC NATIONAL SHIPPING Weight (kg) Area 0* Tariff loco RON / shipping Tariff national RON / shipping Envelope (<0.5kg) 11,5 15,5 Parcel first kg 13,5 18 Additional kg 1,5 1,5 * Zona 0 : 2499 localities without extra charges ** Zona 1 : Localities located between Km away of DPD s centers ***Zona 2 : Localities located > 50 Km away from DPD s centers Tariffs: Area Tariff /parcel 1** Tariff national Ron/ destination/ day 2*** Tariff national Ron/ destination/day RON / parcel Value added / additional services LOCO NATIONAL Return proof of delivery 7,39 10,75 Cash on Delivery/COD 8,52 Return of documents 8,52 Collection request 6 Extended liability Card pay at courier SWAP Return of undelivered parcel 1% of declared value 0,85% of COD value 75% of base tariff Tariff based on contact associated with ongoing parcel* Transit time for collection request service is standard transit time + 1 day. The prices don t include VAT or fuel surcharge. *Free until 01 November

6 Bucuresti Express & Regular Same-day deliveries of letters and parcels (with a maximum weigth of 3 kg) in Bucharest and surroundings. Pick-up and delivery in the same day. Orders placed until for same day delivery are priced as Express (Regular orders will be delivered the next day, from 09.00). DPD reserves the right to not accept orders for Bucharest Express service, due to the following situations: Special weather conditions such as fog, snow, floods, and codes yellow or red Excessive volume of orders in relation to existing logistical supply due to atypical situations and busy periods, such as:christmas, New Year, Easter, 1st and 8th March. Clients will be informed of this whilst placing the orders. Under these circumstances, a clients agreement that DPD takes the Bucharest Express orders, signifies their acceptance of the risk of failure of the Bucharest Express services described in this offer. Tariffs: Service type Regular Express Additional costs Weight(kg) Dimension(cm)/ parcel <3 15X25X35 <3 15X25X35 Area Delivery time (hours) RON/Parcel A 3,5 12,61 B 4,5 15,97 C 6,5 23,53 A 2 19,33 B 3 25,21 C 4 42,05 Return parcel + 50 % Waiting for parcel more than 15 min RON 15 / 15 min Areas: A : The area between the airport Baneasa, Mihai Bravu, Tineretului, Giulesti. B : The area limited of Bucharest. C : Ring road, including cities Popesti Leordeni, Otopeni, Jilava, Magurele, Mogosoaia, Pantelimon. For confirmation areas, contact our CS phone number: The prices don t include VAT or fuel surcharge. 5

7 2. International services DPD Classic Bulgaria Classic letters and parcels delivery service, on the entire territory of Bulgaria. Characteristics: hours delivery, Door-to-Door 100% national coverage of Bulgaria The service includes 2 delivery attempts Track & Trace online, on Proof of delivery available online Liability up to 10 times the value of the transport Maximum length/parcel 175 cm Maximum weigth/parcel 40 kg Value added/additional services: Extended liability Collevtion request Cash on delivery/cod DPD Classic Ungaria Classic letters and parcels delivery service, on the entire territory of Hungary. Characteristics: hours delivery, Door-to-Door 100% national coverage of Hungary The service includes 2 delivery attempts Track & Trace online, on Proof of delivery available online Liability up to 10 times the value of the transport Maximum length/parcel 175 cm Maximum weigth/parcel 31.5 kg Value added/additional services: Extended liability Collection request Cash on delivery/cod 6

8 Tariffs DPD Classic Bulgaria and Ungaria DPD Classic Bulgaria DPD Classic Ungaria Weight (kg) / parcel Tariff RON / parcel Weight (kg) / colet Tariff RON / parcel , , , , , , , , , , ,00 Value added / additional services Bulgaria RON / parcel Ungaria Collection Request (parcels and documents) Cash on Delivery/COD Extended liability Return of undelivered parcel 6,51 Ron 25 Ron 8,68 Ron 1% of declared value Base tariff Transit time for Collection Request from other cities is the standard delivery time + 1 day. *Transit time is indicated in working days. Prices don t include VAT or fuel surcharge. 7

9 DPD Classic International (road) Classic international service for envelopes and parcels, both for export and import. Transit time between 2 and 7 days depending on the European country. Characteristics: European coverage Door-to-Door service 2 delivery attempts Liability / parcels 10 times the value of transport Maximum weight/parcel 31,5 Kg Maximum dimension cm *Circumference + Length - maximum 300 cm Track & Trace online Proof of delivery - scanned version available *Circumference = 2 x hight + 2 x width Value added/additional services: Extended liability Collection request international International C.O.D. * * Avaible for Hungary and Bulgaria * For Scandinavian countries (Norway, Sweden, and Finland) and France includes one delivery attempt. ** DPD Classic service to non-eu countries is only available to legal persons 8

10 Tariffs: DPD CLASSIC INTERNATIONAL (road) 1. Export: Destination country Country code Area RON / parcel 3.0 kg RON / parcel 10.0 kg RON / parcel 20.0 kg RON / parcel 31.5 kg Transit time (days) Austria AT Belgia BE Bosnia* # BA Cehia CZ Croatia HR Danemarca DK Elvetia* CH Estonia EE Finlanda FI Franta FR Germania DE Grecia # GR Irlanda IE Irlanda de Nord GB Italia IT Letonia LV Lituania LT Luxemburg LU Marea Britanie GB Norvegia* # NO Olanda NL Polonia PL Portugalia PT Serbia* # RS Slovacia SK Slovenia SI Spania ES Suedia SE Import (Collection request) Price/parcel Export tariff + 25 Ron Transit time Export time + 1 d a y We do not accept export documents in non-eu countries. Air transport only DPD Classic International, for NON UE countries, is available only for business clients. Orders are exclusively set by filling the Collection Request form on Orders filled before 16h00 will be collected in the next working day. We don t accept export to islands (ex: - Chanel Islands Jersey, Ibiza, Mallorca, Tenerife), with exception in Greece. For export in non EU countries, the shipper must pay customs clearance formalities of 90 RON and other related customs tax. For parcels with more than 1000 EUR declared value, a customs declaration will be issued and the shipper must pay 20 EUR. For Import from non EU countries the consignee must pay customs clearance formalities of 90 RON and other related customs tax. Estimated transit time is expressed in working days, except the day of pickup of the parcels. Prices don t include VAT or fuel surcharge. 9

11 DPD International Express (air) Classic air express service for envelopes and parcels, all over the world, available for both export and import. Characteristics: Worldwide coverage over 230 countries and territories Door-to-Door 2 delivery attempts Maximum length/parcel - 120cm Maximum weight/parcel - 30 Kg Track & Trace online Value added/additional services: Liability/parcel up to 10 times the value of transport Extended liability Collection request international* *For this service, please contact us at

12 DPD INTERNATIONAL EXPRESS (air) - Areas and transit time Z Zone T - transit time (applies to parcels sent between two capitals of countries) To the transit time from the list (available only for big cities and capitals) are added at least hours for far areas. Country Z T Country Z T Country Z T Country Z T Afghanistan 6 7 Czech Republic 1 3 Kenya 4 5 Portugal Albania 6 5 Denmark Kiribati 6 6 Puerto Rico Algeria 5 6 Djibouti 6 7 Korea (South) Quatar American Samoa 6 7 Dominica 6 7 Kuwait Reunion Is. 6 7 Andorra 2 4 Dominican Rep. 6 7 Kyrgyzstan Russia Angola 6 6 Ecuador 5 6 Laos 6 7 Rwanda 6 7 Anguilla 5 7 Egypt Latvia 5 4 Samoa 6 7 Antigua 5 7 El Salvador 4 5 Lebanon San Marino 1 4 Argentina 4 5 Lesotho 5 6 Saudi Arabia Armenia Equatoria Guinea 6 7 Liberia 6 6 Scotland 1 3 Aruba 4 6 Eritrea 6 7 Libya 3 6 Senegal 6 6 Australia 3 4 Estonia Liechtenstein Serbia Austria 1 2 Ethiopia 5 5 Lithuania 4 3 Seychelles 6 6 Azerbaijan 6 5 Fiji 6 7 Luxembourg 1 3 Sierra Leone 6 6 Azores 6 7 Finland Macau Singapore 3 4 Bahamas 6 7 France Macedonia Slovakia Bahrain 2 4 French Guiana 6 6 Madagascar 5 6 Slovenia 3 4 Bangladesh 3 6 Gabon 6 6 Malawi 6 6 Solomon Is. 6 7 Barbados 5 7 Gambia 6 6 Malaysia 5 4 South Africa 3 4 Barbuda 6 7 Georgia 4 5 Maldives 6 6 Spain Belarus 4 6 Germany Mali 6 7 Sri Lanka 3 4 Belgium Ghana 5 5 Malta Sudan Belize 4 6 Gibraltar Martinique 6 6 Surinam 6 6 Benin 3 6 Grand Turk 5 5 Mauritania 6 6 Swaziland 6 6 Bermuda 5 6 Greece Mauritius 5 6 Sweden Bolivia 5 5 Greenland 6 7 Mexico Switzerland Bonaire 5 7 Grenada 6 7 Moldova (! ) 2 2 Syria Bosnia & Herzeg Guadeloupe 6 7 Monaco 1 3 Taiwan Botswana 4 5 Guam 6 7 Montenegro 3 6 Tajikstan 4 6 Brazil 5 6 Guatemala 5 6 Montserrat 6 6 Tanzania 4 6 Brunei 6 6 Guinea 6 6 Morocco 3 4 Thailand Burkina Faso 6 7 Guinea Bissau 6 6 Mozambique 5 5 Togo 5 6 Burundi 6 6 Guyana 6 6 Myanmar 6 6 Trinidad & Tobago 5 6 Cambodia 6 6 Haiti 6 7 Namibia 5 5 Tunisia 5 6 Cameroon 6 5 Honduras 5 5 Nauru 6 6 Turkey Canada Hong Kong Nepal Turkmenistan doar documente 4 4 Canary Is. 3 4 Hungary Netherlands Turks & Caicos Ins 5 6 Cape Verde Is. 6 7 Iceland New Zealand 5 5 Tuvalu 6 7 Cayman Is. 5 6 India Nicaragua 5 6 Uganda 6 6 Cen. African Rep. 6 6 Indonesia 5 5 Niger 6 5 Ukraine 6 6 Chad 6 6 Iran 3 5 Nigeria 5 6 U.A.E. 3 3 Channel Islands 1 4 Iraq Norvegia United Kingdom Chile 5 5 Ireland Oman United States 3 3 China 3 5 Isle of Man Pakistan 3 4 Uruguay 5 5 Colombia 5 5 Israel Palestine 6 6 Uzbekistan 5 6 Comoros 6 7 Italy Panama 5 6 Vanuatu 6 7 Congo 6 6 Ivory Coast 6 4 Papua N. Guinea 6 6 Venezuela 5 6 Cook Islands 6 7 Jamaica 6 6 Paraguay 5 6 Vietnam 6 6 Costa Rica 5 6 Japan Peru 5 5 Virgin Is. 6 7 Croatia 3 4 Jordan 3 4 Philippines 4 5 Yemen 3 3 Cyprus 3 3 Kazakhstan Poland 1 2 Zambia 5 5 Cuba doar documente 6 7 Kosovo doar documente 3 5 Zimbabwe 5 5 At the time of transit from the list (only for big cities and capitals) plus at least hours for remote areas For envelopes to Moldova transit time could be 2 to 4 days, for parcels 4 to 6 days Christmas Islands, Coco Keeling Island, Rep. Dem. Congo, East Timor, Insulele Feroe, Polynesia Franceza, Ins. Heard & McDonald, Insulele Marshall, Antilele Olandeze, Caledonia Noua, Niue, Insulele Norfolk, Nothern Mariana Islands, Pitcairn, Saint Kitts & Nevis, Saint Lucia, St. Vincent, The Grenadies, Tonga, Insulele Virgine US, Wallis& Furtuna Zone 6 Transit time 7 days, except the pickup day. 11

13 Tariffs: DPD INTERNATIONAL EXPRESS (air) 1. Export: RON / kg Area 1 Area 2 Area 3 Area 4 Area 5 Area For weights > 5kg are added on each kg: Import: RON / kg Area 1 Area 2 Area 3 Area 4 Area 5 Area For weights > 5kg are added on each kg: To check the countries with payment at destination service availability, DPD Customer Service department will be contacted via: mail - client@dpd.ro / international@dpd.ro, phone For Export to non EU countries, the shipper must pay customs clearance formalities of 90 RON and other related customs tax. For Import (Pick up) from countries outside EU, beside the transport fee, the consigner will pay custom clearance taxes that will be established when the parcel arrives at the border. Prices don t include VAT or fuel surcharge 12

14 B2C and IT integrating solutions 1. Platform for label issuing It is an integrated software application for online processing of shipments. It offers the possibility to issue your own transport labels and there are available delivery reports on different criterias : time, shipments volums, destinations, shipments weights, etc. 2. E-commerce extensions Delivery extensions, built specially for online stores which want to deliver products to their clients, using DPD Romania services. 3. Card on Delivery DPD offers the possibility for consignees to pay at delivery with a credit/debit card. For this option please contact us on sales@dpd.ro. 4. Customized integrations based webservices It offers the possibility to integrate the applications programing interfaces (API). API integrations, available for DPD, are REST and WSDL. 5. Predict 1H DPD Predict is an advanced, online service that pre advise customers through SMS about the estimated 2 hours delivery window, in country s main cities. 13

15 Infrastructure/Logistics In Romania, DPD uses a distribution network based on 2 national HUB s: Bucharest and Sibiu. 6 regional HUB s Bacau, Buzau, Timisoara, Cluj, Craiova and Brasov, and 72 center & offices DPD HUB s have the latest specific technology for courier industry: Fixed automated machinery for parcels handling; Mobile automated machinery for load/unload parcels no matter the vehicle dimension; Scanning systems - last generation Weight/Reweight automated system DPD Fleet Over 600 vehicles: Trucks 18t Trucks 40t Trucks 3,5t Utility vehicles/vans Motorcycles 14

16 Tariffs for other services 1. DPD Materials Product name Price (RON) Stickers(awb s) 4/A4 19,25 Adhesive pockets with DPD logo 0,08 Bags with DPD logo 0,30 All the above tariffs do not include VAT. 2. Fuel Surcharge/Index DPD introduce indexul de combustibil, valabil pentru serviciile interne și internaționale. DPD introduces fuel index, available for domestic and international services. Fuel Index is calculated each month based on the average price of diesel at the pump, the last day of the month preceding the application, the price that is obtained by accessing the link: It will be monthly communicated on the website: Fuel Index is not applicable to services that do not include transport. Calculation base price will be 5 RON / L. For each 0.2RON / l above this level, DPD will introduce a fuel surcharge as shown in table: Fuel Price (RON/l) Fuel index % % % % % % % % % % Fuel surcharge will not be applied to the following services : Cash on Delivery, Collection request, Extended liability 15

17 Other information Chargeable weight: The chargeable weight will be the biggest weight between the gravimetric one and volumetric one. Volumetric weight will be calculated based on the formula: Length cm x width cm x height cm/6000. Oversized parcels: For DPD CLASSIC NATIONAL SERVICE: If the length of a parcel is more than 175 cm, DPD approval before shipping would be necessary to be accepted for transport. For this parcel category the transit time could be 2 working days instead of 1 as standard transit time. DPD centers Romania: Alba Iulia, Alexandria, Arad, Bacau, Baia Mare, Barlad, Bistrita, Braila, Brasov, Bucuresti, Buzau, Cluj-Napoca, Constanta, Craiova, Dr.Tr.Severin, Deva, Focsani, Galati, Giurgiu, Iasi, Lugoj, Miercurea Ciuc, Medias, Onesti, Oradea, Pascani, Piatra Neamt, Pitesti, Ploiesti, Resita, Rm. Valcea, Reghin, Satu Mare, Sibiu, Sighisoara, Slatina, Slobozia, Sf. Gheorghe, Suceava, Tg. Mures, Tg. Jiu, Tg.Secuiesc, Timisoara, Tulcea, Tecuci, Turda, Vaslui, Zalau. 16