Parcel Post Compendium Online Sudanese Postal Services Company. SD - Sudan SDA

Transcription

1 Basic Services 1 Maximum weight limit admitted 1.1 Surface parcels (kg) Air (or priority) parcels (kg) 30 2 Maximum size admitted 2.1 Surface parcels m x 2m x 2m (or 3m length & greatest circumference) m x 1.5m x 1.5m (or 3m length & greatest circumference) m x 1.05m x 1.05m (or 2m length & greatest circumference) 2.2 Air parcels m x 2m x 2m (or 3m length & greatest circumference) m x 1.5m x 1.5m (or 3m length & greatest circumference) m x 1.05m x 1.05m (or 2m length & greatest circumference) Supplementary services 3 Cumbersome parcels admitted Parcels service features 5 Electronic exchange of information Use a track and trace system Mandatory tracking events transmitted EMC Departure from outward office of exchange EMD Arrival at inward office of exchange EMH Attempted/Unsuccessful delivery EMI Final delivery Optional tracking events transmitted EMA Posting/collection EMB Arrival at outward office of exchange EME Held by Customs EMF Out of Customs/Departure from inward office of exchange EMG Arrival at delivery office EMJ Arrival at transit office of exchange EMK Departure from transit office of exchange Dispatch messages transmitted PREDES V 2.0 RESDES V 1.1 Pre-advice of international dispatch information - origin post Dispatch receipt information (response to a PREDES) destination post Ready to start transmitting data to partners wishing to receive data Other messages transmitted PRECON RESCON Pre-advice of international consignment origin post Response to a PRECON destination post CARDIT RESDIT Carrier documents international transport origin post Response to a CARDIT destination post 6 Home delivery 6.1 Initial delivery attempt at physical delivery of parcels to addressee 6.2 If initial delivery attempt unsuccessful, card left for addressee 6.3 Addressee has option of paying taxes or duties and taking physical delivery of the item 6.4 There are governmental or legally binding restrictions mean that there are certain limitations in implementing home delivery. 6.5 Nature of this governmental or legally binding restriction. 7 Signature of acceptance 7.1 When a parcel is delivered or handed over a signature of acceptance is obtained captured data from an identity card are registered another form of evidence of receipt is obtained 7.2 Ordinary parcels Signature of the addressee or his agent Signature of a de facto agent 7.3 Insured parcels Signature of the addressee or his agent Signature of a de facto agent Insured parcel service 8 Insured surface parcels admitted 9 Insured air parcels admitted 10 Marking used for insured parcels 10.1 CP 74 pink label used 10.2 CP 73 label and pink insured label used Cash-on-delivery service for parcel 11.1 Acceptance of Cash-on-delivery (COD) service for parcels outbound COD parcels inbound COD parcels Express delivery service 12 Express parcel delivery service provided Parcels with advice of delivery 13 Admission of advice of delivery for Page 1 of 9

2 13.1 ordinary parcels 13.2 insured parcels 21.1 Threshold level below which parcels are free of customs duties and other taxes Parcels for delivery free of charges and fees 14 Parcels for delivery free of charges and fees admitted Fragile parcel 15 Fragile parcels admitted Consignment service 16 Consignment service by bilateral agreements provided Integrated logistics service 17 integrated logistics service by bilateral agreements provided Addresses for bilateral agreements 18 Contact details of the person responsible for questions concerning bilateral agreements 22 Dutiable parcels 22.1 Customs clearance fee collected for parcels subject to import customs clearance 22.2 Amount of fee collected Local currency USD % from customs 23 Customs clearance fee collected for for all items declared at customs 24 Administration fees collected for parcels subject to export customs clearance Name: Function: Address: Ms Haneen Abdelkarim International Relation Manager Sudanese Postal Service Comapny Elnifieidi Street Khartoum Sudan Tel: 1: (+249) : (+) Fax: (+) HANEEN@SUDAPOST.SD Admissible radioactive material and infectious substances 19 Radioactive materials admitted in 19.1 Air Parcels 19.2 Insured parcels Inbound parcels Outbound parcels Inbound parcels Outbound parcels 20 Infected substances admitted in 20.1 Air Parcels 20.2 Insured parcels Supplementary charges - Customs 21 n-dutiable parcels Inbound parcels Outbound parcels Inbound parcels Outbound parcels Special charges - Storage 25 Storage charge collected on a parcel when it is kept beyond the prescribed period, or in the event of return to sender/redirection 25.1 Amount of charge per day/per parcel Local currency SDR Period of charge, if not daily Special delivery charges 26 Delivery charges collected at the time of delivery in response to the advice of arrival Special charges Poste restante 1 SDG 27 Poste restante service provided Special provisions - Treatment of parcels wrongly accepted 28 Parcels returned to sender Delivery areas 29 Parcels delivered to 29.1 all addresses 29.2 specific areas only Parcels are collected by clients from post office Page 2 of 9

3 Collection 30 Collection of parcels at post offices provided for 30.1 all addresses 30.2 specific areas only Delivery procedures for parcels for which customs duty and taxes are payable 31 Procedure for parcels for which customs duty is payable 31.1 Pick up of parcel at the customs office 31.2 Addressee s address with collection of customs duties and taxes at the time of delivery 31.3 Delivery to the addressee s address after payment of customs duties and taxes 31.4 Over the counter at the local post office with immediate payment of customs duties and taxes 31.5 Other Period of retention When a parcel is received the customer is notified that he has a parcel and their is custom duty and he has to pay at the Post office. Usually the customer comes and pays the charge and collects the parcel. 32 Period of retention for parcels 32.1 rmal period 3 Month(s) 32.2 Exceptional period 33 Retention for parcels for which notice could not be sent or addressed to poste restante 33.1 rmal period 3 Month(s) 33.2 Exceptional period 3 Month(s) Parcels automatically retained 34 Office to which a copy of the CP 78 verification note should be sent Office name: Name: Function: SudaPost Exhange Office Ms nahid badry Head of PARCEL and Exhange Address: SudaPost Alsiteen Branch Riyad City Khartom Sudan Tel: 1: (+249) : (+) Fax: (+249) nahid_ali11@hotmail.com haneen@sudapost.com Requests for withdrawal from the post or alteration, or correction of address 35 Requests for withdrawal from the post accepted 35.1 Central office (in destination country) to which requests must be sent Office name: Name: Function: Address: Al Siteen Post office Ms Haneen Abdelkarim Tel: 1: (+249) : (+249) Fax: (+249) haneen@sudapost.com nahid_ali11@hotmail.com Special provisions - Force majeure 36 Liability admitted in cases of force majeure 36.1 Liability admitted for insured parcels on board ships or aircraft used by designated operators 36.2 Addressee/sender's reservations admitted at the time of delivery Special provisions - Customs declarations 37 Number of CN 23 customs declarations required for inbound parcels 37.1 Number of CN 23 customs declarations required for parcels in transit 37.2 Languages in which CN 23 customs declarations can be completed English Arabic Service to designated operators 40. User of the Internet-based Inquiry System (IBIS) 40.1 Details of office(s) responsible for handling parcel post inquiries Special provisions - Method of dispatching accompanying documents 38 Documents affixed to the relevant parcels Documents attached to the parcels bill Service to customers 39 On-line tracking provided 39.1 Web site address to access information Languages in which track and trace information is available English Arabic Page 3 of 9

4 Office name: Name: Function: Address: Alsiten Office Ms Nahid Badry Head of Customer Service and Inquiries Sudapost Al Siteen Branch office Tel: 1: (+249) : (+) Fax: (+249) Hours of service and days(s) on which the inquiry service is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 08:00-14:30 - Tuesday 08:00-14:30 - Wednesday 08:00-14:30 - Thursday 08:00-14:30 - Friday - - Saturday - - Sunday 08:00-14:30 - Languages English Arabic April 1 Israa & Miaraj Night June 14 Eid Al Fitr June 15 Eid Al Fitr June 16 Eid Al Fitr June 17 Eid Al Fitr August 20 Arafat (Haj) Day August 21 Eid Al Adha August 22 Eid Al Adha August 23 Eid Al Adha August 24 Eid Al Adha September 11 Islamic New Year Day vember 20 Prophet Mohammed's Birthday SAW Regional Holidays 41.2 Regional holidays Regional holiday in Month Day(s) Regional/Local Holidays Localities and description National Holidays 41.1 National holidays National holiday in 2017 Month Day(s) National Holidays - Description January 1 Independence Day / New Year s Day January 21 Prophet Mohammed's Birthday SAW June 26 Eid Al Fitr June 27 Eid Al Fitr June 28 Eid Al Fitr September 2 Arafat Hajj and Eid Aladha September 3 Eid Aladha September 4 Eid Aladha Cancellation of fees 42 Fees cancelled when they concern 42.1 parcels returned to sender 42.2 parcels redirected to a third party 42.3 parcels abandoned by the sender 42.4 parcels lost or destroyed 42.5 parcels rifled or damaged Redirection within the country of destination 43.1 Redirection done without a request from the sender or addressee 43.2 Redirection fee charged 43.3 Amount of redirection fee (SDR) September 5 Eid Aladha September 6 Eid Aladha September 15 Eid A'adha October 2 Islamic New Year December 12 Prophet Mohammed's Birthday SAW Miscellaneous provisions operation of the parcel service 44.1 Postal parcel services operated by the designated postal operator 44.2 Postal parcel services operated by a transport company or companies 44.3 Service provided throughout the country National holiday in 2018 Month Day(s) National Holidays - Description January 1 Independence Day Localities Page 4 of 9

5 Office(s) of exchange handling parcels 45 Details of office(s) of exchange responsible for handling parcel post Office name: KHARTOUM (CP) IMPC codel: SDKRTB Name: Mr Nahid Badry Function: Head of Exhange office and parcels Address: ALSITEEN POST OFFICE Tel: 1: (+249) : (+) Fax: (+249) Hours of service and days(s) on which the OE is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 08:00-14:30 - Tuesday 08:00-14:30 - Wednesday 08:00-14:30 - Thursday 08:00-14:30 - Friday - - Saturday 08:00-14:30 - Sunday 08:00-14:30 - Observations/Comments Delivery standards See the annexes. Barcode 48 Barcode sample used on all outward international postal parcels. Page 5 of 9

6 - Annexes Parcel delivery standards - Air parcel OE Name Khartoum (CP) IMPC Code SDKRTB Tel (+249) Fax (+249) Hours of operation Mon-Sun: 08:00-16:00; Friday is closed From the airport of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Mon 00:00-23:59 Tue Wed Thu Sun Tue 00:00-23:59 Wed Thu Sun Mon Wed 00:00-23:59 Thu Sun Mon Tue Thu 00:00-23:59 Sun Mon Tue Wed Fri 00:00-23:59 Sun Mon Tue Wed Sat 00:00-23:59 Mon Tue Wed Thu Sun 00:00-23:59 Mon Tue Wed Thu Definition of zones Zone 1: 1001; 1002; 1003; 1004; Khartoum; Khartoum rth; Omdurman. Zone 2: 1601; 1602; 1603; 1604; 1301; 1302; 1401; 1303; 1402; 1403; 1404; 1501; 1201; 1202; 1203; 1204; 1205; 1206; 1304; Zone 3: 1405; 1305; 1702; 1207; 1502; 1801; 1503; 1504; 1207; 1703; 1605; 1404; 1703; 1802; 1803; 1405; 1305; 1702; 1207; Zone 4: 1705; 1804; 1706; 1505; 1707; 1805; 1708; 1709; 1506; 1507; 1508; 1509; 1806; 1710; 1701; ATBRA ; SHANDI; DAMAR; BARBAR; PORTSUDAN; GEDARIF; GETANA; KASSALA; RABAK; SINGA; KOSTI; KAREEMA; KAMLIN; HASAHESA; RUFFAA; SINAAR; WADMADENI; DAMAZIN; KHASHM ALGIRBA; OBAID. TANDALTI ; NEW HALFA; RAHAD; WADEL HADAD; DONGOLA; NEYALA; MARAWI; TANGASI; MANAGIL; BARA; ABU HAMED; DOWAIM; UMRAWABA; GENENA; FASHIR. NEHOOD; DEAIN; KADUGGI; DABBA; BABANOSA; DALANG; ABUGBIHA; REGLILFOOLA; WADIHALFA; ABRI; ARGO; HAFEER; ZALENGE; ABUZABAD; HEGLEEG; MUGLAD. Page 6 of 9

7 - Annexes Zone 5: Zone 6: Arrival at office of exchange: 10:00 Customs clearance times: Items subject to customs duty: Items not subject to customs duty: 5 hours 3 hours Page 7 of 9

8 - Annexes Parcel delivery standards - Surface parcel OE Name Khartoum (CP) IMPC Code SDKRTB Tel (+249) Fax (+249) Hours of operation Mon-Sun: 08:00-16:00; Friday is closed From the airport/port/office of exchange of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Mon 00:00-23:59 Tue Wed Thu Sun Tue 00:00-23:59 Wed Thu Sun Mon Wed 00:00-23:59 Thu Sun Mon Tue Thu 00:00-23:59 Sun Mon Tue Wed Fri 00:00-23:59 Sun Mon Tue Wed Sat 00:00-23:59 Mon Tue Wed Thu Sun 00:00-23:59 Mon Tue Wed Thu Definition of zones Zone 1: 1001; 1002; 1003; 1004; Khartoum; Khartoum rth; Omdurman. Zone 2: 1601; 1602; 1603; 1604; 1301; 1302; 1401; 1303; 1402; 1403; 1404; 1501; 1201; 1202; 1203; 1204; 1205; 1206; 1304; Zone 3: 1405; 1305; 1702; 1207; 1502; 1801; 1503; 1504; 1207; 1703; 1605; 1404; 1703; 1802; 1803; 1405; 1305; 1702; 1207; Zone 4: 1705; 1804; 1706; 1505; 1707; 1805; 1708; 1709; 1506; 1507; 1508; 1509; 1806; 1710; 1701; ATBRA ; SHANDI; DAMAR; BARBAR; PORTSUDAN; GEDARIF; GETANA; KASSALA; RABAK; SINGA; KOSTI; KAREEMA; KAMLIN; HASAHESA; RUFFAA; SINAAR; WADMADENI; DAMAZIN; KHASHM ALGIRBA; OBAID. TANDALTI ; NEW HALFA; RAHAD; WADEL HADAD; DONGOLA; NEYALA; MARAWI; TANGASI; MANAGIL; BARA; ABU HAMED; DOWAIM; UMRAWABA; GENENA; FASHIR. NEHOOD; DEAIN; KADUGGI; DABBA; BABANOSA; DALANG; ABUGBIHA; REGLILFOOLA; WADIHALFA; ABRI; ARGO; HAFEER; ZALENGE; ABUZABAD; HEGLEEG; MUGLAD. Page 8 of 9

9 - Annexes Zone 5: Zone 6: Arrival at office of exchange: 10:00 Customs clearance times: Items subject to customs duty: Items not subject to customs duty: 5 hours 3 hours Last validation date: Page 9 of 9