Parcel Post Compendium Online Canada Post. CA - Canada CAA

Transcription

1 Parcel Post Compendium Online Basic Services 1 Maximum weight limit admitted 1.1 Surface parcels (kg) Air (or priority) parcels (kg) 30 2 Maximum size admitted 2.1 Surface parcels m x 2m x 2m (or 3m length & greatest circumference) m x 1.5m x 1.5m (or 3m length & greatest circumference) m x 1.05m x 1.05m (or 2m length & greatest circumference) 2.2 Air parcels m x 2m x 2m (or 3m length & greatest circumference) m x 1.5m x 1.5m (or 3m length & greatest circumference) m x 1.05m x 1.05m (or 2m length & greatest circumference) Supplementary services 3 Cumbersome parcels admitted Parcels service features 5 Electronic exchange of information Use a track and trace system Mandatory tracking events transmitted EMC Departure from outward office of exchange EMD Arrival at inward office of exchange EMH Attempted/Unsuccessful delivery EMI Final delivery Optional tracking events transmitted EMA Posting/collection EMB Arrival at outward office of exchange EME Held by Customs EMF Out of Customs/Departure from inward office of exchange EMG Arrival at delivery office EMJ Arrival at transit office of exchange EMK Departure from transit office of exchange Dispatch messages transmitted PREDES V 2.0 RESDES V 1.1 Pre-advice of international dispatch information - origin post Dispatch receipt information (response to a PREDES) destination post Ready to start transmitting data to partners wishing to receive data Other messages transmitted PRECON RESCON Pre-advice of international consignment origin post Response to a PRECON destination post CARDIT RESDIT Carrier documents international transport origin post Response to a CARDIT destination post 6 Home delivery 6.1 Initial delivery attempt at physical delivery of parcels to addressee 6.2 If initial delivery attempt unsuccessful, card left for addressee 6.3 Addressee has option of paying taxes or duties and taking physical delivery of the item 6.4 There are governmental or legally binding restrictions mean that there are certain limitations in implementing home delivery. 6.5 Nature of this governmental or legally binding restriction. 7 Signature of acceptance 7.1 When a parcel is delivered or handed over a signature of acceptance is obtained captured data from an identity card are registered another form of evidence of receipt is obtained 7.2 Ordinary parcels Signature of the addressee or his agent Signature of a de facto agent 7.3 Insured parcels Signature of the addressee or his agent Signature of a de facto agent Insured parcel service 8 Insured surface parcels admitted 9 Insured air parcels admitted 10 Marking used for insured parcels 10.1 CP 74 pink label used 10.2 CP 73 label and pink insured label used Cash-on-delivery service for parcel 11.1 Acceptance of Cash-on-delivery (COD) service for parcels outbound COD parcels inbound COD parcels Express delivery service 12 Express parcel delivery service provided Parcels with advice of delivery 13 Admission of advice of delivery for Page 1 of 24

2 Parcel Post Compendium Online 13.1 ordinary parcels 13.2 insured parcels Parcels for delivery free of charges and fees 14 Parcels for delivery free of charges and fees admitted Fragile parcel 15 Fragile parcels admitted Consignment service 16 Consignment service by bilateral agreements provided Integrated logistics service 17 integrated logistics service by bilateral agreements provided 21.1 Threshold level below which parcels are free of customs duties and other taxes 21.2 Exemption threshold Local currency USD Exceptions apply see UPU Customer Guide on Customs Matters CAD for commercial and non commercial goods 22 Dutiable parcels 22.1 Customs clearance fee collected for parcels subject to import customs clearance 22.2 Amount of fee collected Local currency USD $9.94 CAD Addresses for bilateral agreements 18 Contact details of the person responsible for questions concerning bilateral agreements 23 Customs clearance fee collected for for all items declared at customs Name: Function: Address: Mr Johnson, Steve Director, Interntional Relations 2701 Riverside Drive Suite N0220 Ottawa ON K1A 0B1 Tel: 1: (+1613) : (+) Fax: (+1613) Admissible radioactive material and infectious substances 19 Radioactive materials admitted in 19.1 Air Parcels 19.2 Insured parcels Inbound parcels Outbound parcels Inbound parcels Outbound parcels 20 Infected substances admitted in 20.1 Air Parcels 20.2 Insured parcels Supplementary charges - Customs 21 n-dutiable parcels Inbound parcels Outbound parcels Inbound parcels Outbound parcels 24 Administration fees collected for parcels subject to export customs clearance Special charges - Storage 25 Storage charge collected on a parcel when it is kept beyond the prescribed period, or in the event of return to sender/redirection Special delivery charges 26 Delivery charges collected at the time of delivery in response to the advice of arrival Special charges Poste restante 27 Poste restante service provided 27.1 Amount of charge per parcel Local currency SDR 27.2 Basis for charge if not an amount per parcel free Special provisions - Treatment of parcels wrongly accepted 28 Parcels returned to sender 28.1 If not, parcel delivered to addressee under conditions prescribed by your country legislations 28.2 For parcels wrongly accepted, action taken on a case-by-case basis Page 2 of 24

3 Parcel Post Compendium Online Delivery areas 29 Parcels delivered to 29.1 all addresses 29.2 specific areas only Office name: Name: Mr Function: Address: Tel: 1: (+) 2: (+) Fax: (+) Collection 30 Collection of parcels at post offices provided for 30.1 all addresses 30.2 specific areas only Delivery procedures for parcels for which customs duty and taxes are payable 31 Procedure for parcels for which customs duty is payable 31.1 Pick up of parcel at the customs office 31.2 Addressee s address with collection of customs duties and taxes at the time of delivery 31.3 Delivery to the addressee s address after payment of customs duties and taxes 31.4 Over the counter at the local post office with immediate payment of customs duties and taxes 31.5 Other Period of retention 31.2 Handling charge of $9.95 CAD applies to all items requiring the collection of duties and taxes. 32 Period of retention for parcels 32.1 rmal period 15 Day(s) 32.2 Exceptional period At the request of the addressee Day(s) 33 Retention for parcels for which notice could not be sent or addressed to poste restante 33.1 rmal period 30 Day(s) 33.2 Exceptional period Parcels automatically retained 34 Office to which a copy of the CP 78 verification note should be sent Requests for withdrawal from the post or alteration, or correction of address 35 Requests for withdrawal from the post accepted Special provisions - Force majeure 36 Liability admitted in cases of force majeure 36.1 Liability admitted for insured parcels on board ships or aircraft used by designated operators 36.2 Addressee/sender's reservations admitted at the time of delivery Special provisions - Customs declarations 37 Number of CN 23 customs declarations required for inbound parcels 37.1 Number of CN 23 customs declarations required for parcels in transit 37.2 Languages in which CN 23 customs declarations can be completed French English Special provisions - Method of dispatching accompanying documents 38 Documents affixed to the relevant parcels Service to designated operators 40. User of the Internet-based Inquiry System (IBIS) 40.1 Details of office(s) responsible for handling parcel post inquiries Documents attached to the parcels bill Service to customers 39 On-line tracking provided 39.1 Web site address to access information Languages in which track and trace information is available French English Page 3 of 24

4 Parcel Post Compendium Online Office name: International Claims Name: Ms Manon Fortin Function: Manager Customer Claims Services Address: 2701 Riverside Drive, Suite C0083 Ottawa ON K1A 0B1 Tel: 1: (+1613) xt : (+) Fax: (+1613 ) April 14 Good Friday April 17 Easter Monday May 22 Victoria Day July 3 Canada Day August 7 Civic Day September 4 Labour Day October 9 Thanksgiving Day Hours of service and days(s) on which the inquiry service is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 07:30-12:00 12:00-15:30 Tuesday 07:30-12:00 12:00-15:30 Wednesday 07:30-12:00 12:00-15:30 Thursday 07:30-12:00 12:00-15:30 Friday 07:30-12:00 12:00-15:30 Saturday - - Sunday - - vember 13 Rememberance Day December 25 Christmas Day December 26 Boxing Day Regional Holidays 41.2 Regional holidays Regional holiday in 2017 Month Day(s) Regional/Local Holidays Localities and description June 26 Quebec National Day Languages French English August 21 Discovery Day (Yukon) National Holidays 41.1 National holidays National holiday in 2018 Month Day(s) National Holidays - Description January 1 New Year's Day / Jour de L'An March 30 Good Friday / Vendredi Saint April 2 Easter Monday / Lundi de Pâques May 21 Victoria Day / Fête de Dollard June 25 Québec National Day (Québec only) / Fête nationale du Québec (Québec seulement) July 2 Canada Day / Fête du Canada August 6 Civic Holiday (Québec excluded) / Congé provincial (Québec exclus) September 3 Labour day / Fête du Travail Cancellation of fees 42 Fees cancelled when they concern 42.1 parcels returned to sender 42.2 parcels redirected to a third party 42.3 parcels abandoned by the sender 42.4 parcels lost or destroyed 42.5 parcels rifled or damaged Redirection within the country of destination 43.1 Redirection done without a request from the sender or addressee 43.2 Redirection fee charged 43.3 Amount of redirection fee (SDR) October 8 Thanksgiving Day / Action de grâces vember 12 Remembrance Day / Jour du Souvenir December 25 Christmas Day / ël December 26 Boxing Day / Lendemain de ël Miscellaneous provisions operation of the parcel service 44.1 Postal parcel services operated by the designated postal operator 44.2 Postal parcel services operated by a transport company or companies 44.3 Service provided throughout the country National holiday in 2017 Month Day(s) National Holidays - Description January 2 New Year's Day Localities Page 4 of 24

5 Parcel Post Compendium Online Office(s) of exchange handling parcels 45 Details of office(s) of exchange responsible for handling parcel post Office name: IMPC codel: Name: Function: Montreal Exchange Office Mr Address: 555 rue McArthur Suite 1525 Montreal QC H4T 1T8 Tel: 1: (+) 2: (+) Fax: (+1514) CAYMQA Hours of service and days(s) on which the OE is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 07:30-12:00 12:00-15:30 Tuesday 07:30-12:00 12:00-15:30 Wednesday 07:30-12:00 12:00-15:30 Thursday 07:30-12:00 12:00-15:30 Friday 07:30-12:00 12:00-15:30 Saturday - - Sunday - - Observations/Comments These operating hours are for the Bulletin de Verification (BV) section only Exchange Offices of Canada are able to accept verification note (VN) documents by in the form of a PDF file. only accepts verification notes (VN) by or mail but NOT by fax. The above address is to be used for incoming VN documents only. They are not a forum for exchanging any other communications. Office name: IMPC codel: Name: Function: Toronto Exchange Office Mr Address: 4567 Dixie Rd Mississauga ON L4W 1T0 Tel: 1: (+) 2: (+) Fax: (+1905) CAYTOA Torbv02@canadapost.ca Hours of service and days(s) on which the OE is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 07:30-12:00 12:00-15:30 Tuesday 07:30-12:00 12:00-15:30 Wednesday 07:30-12:00 12:00-15:30 Thursday 07:30-12:00 12:00-15:30 Friday 07:30-12:00 12:00-15:30 Saturday - - Sunday - - Observations/Comments These operating hours are for the Bulletin de Verification (BV) section only Exchange Offices of Canada are able to accept verification note (VN) documents by in the form of a PDF file. only accepts verification notes (VN) by or mail but NOT by fax. The above address is to be used for incoming VN documents only. They are not a forum for exchanging any other communications. Office name: IMPC codel: Name: Function: Vancouver Exchange Office Mr Address: 5940 Ferguson Rd Richmond BC V7B 0B1 Tel: 1: (+) 2: (+) Fax: (+1604) CAYVRA vanbv05.vanbv05@canadapost.ca Hours of service and days(s) on which the OE is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 08:00-12:00 12:00-16:00 Tuesday 08:00-12:00 12:00-16:00 Wednesday 08:00-12:00 12:00-16:00 Thursday 08:00-12:00 12:00-16:00 Friday 08:00-12:00 12:00-16:00 Saturday - - Sunday - - Observations/Comments These operating hours are for the Bulletin de Verification (BV) section only. Exchange Offices of Canada are able to accept verification note (VN) documents by in the form of a PDF file. only accepts verification notes (VN) by or mail but NOT by fax. The above address is to be used for incoming VN documents only. They are not a forum for exchanging any other communications. Delivery standards See the annexes. Barcode Page 5 of 24

6 Parcel Post Compendium Online 48 Barcode sample used on all outward international postal parcels. Page 6 of 24

7 Parcel delivery standards - Air parcel OE Name Montreal IMPC Code CAYMQA Tel (+) Fax (+) Hours of operation Mon, Tues, Weds, Thurs, Fri 07:00 23:00, Sat 07:00 15:00, Sun-07:00 23:00 From the airport of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Mon 00:00-12:00 Tue Wed Thu Mon+1 Wed Mon 12:01-23:59 Wed Thu Fri Tue+1 Thu Tue 00:00-12:00 Wed Thu Fri Tue+1 Thu Tue 12:01-23:59 Thu Fri Mon Wed+1 Fri Wed 00:00-12:00 Thu Fri Mon Wed+1 Fri Wed 12:01-23:59 Fri Mon Tue Thu+1 Mon Thu 00:00-12:00 Fri Mon Tue Thu+1 Mon Thu 12:01-23:59 Mon Tue Wed Fri+1 Tue Fri 00:00-12:00 Mon Tue Wed Fri+1 Tue Fri 12:01-23:59 Tue Wed Thu Mon+1 Wed Sat 00:00-23:59 Tue Wed Thu Mon+1 Wed Sun 00:00-23:59 Tue Wed Thu Mon+1 Wed Definition of zones Zone 1: G1A-G3A, G3E-G3G, G3J-G3K, G3Z, G5V, G5Y-G7A, G8T-G9X, H1A-J0L, J0N-J0W*, J1A- J8H, J8P-J9A, J9E-J9L, K1A-K4A, L1G-L1Z, L2M-L2W, L3P-L3T, L3X-L3Y, L4A-L4L, L4S- L7A, L7L-L9C, L9G-L9H, L9K, M1B-M9W, N1C- N1L, N1P-N2V, N3C-N3H, N5V-N6P, N8N-N9K. Zone 2: Page 7 of 24

8 A1A-A1H, A1N, B2V-B3B, B3H-B4G, C1A-C1E, E1A-E1J, E2E-E2S, E3A-E3G, G0A-G0G*, G0H- G0W*, G0X*, G0Y-G0Z, G3B-G3C, G3H, G3L- G3N, G4A-G4S, G4V-G5T, G5X, G7B-G8P, H0M, J0X-J0Y*, J0Z, J8L-J8N, J9B, J9P-K0M, K4B-L1E, L2A-L2J, L3B-L3M, L3V, L3Z, L4M- L4R, L7B-L7K, L9E, L9J, L9L-L9Z, N0A-N0R*, N1A, N1M, N2Z-N3B, N3L-N5R, N7A-N8M, N9V-P0H*, P0J-P0L*, P0M*, P0N-P0S, P1A- P7L, R1C, R2C-R4G, R5A, S4K-S4Z, S7H-S7W, T1X-T3Z, T5A-T6X, T8A-T8H, T8N, T8T, V3B- V3E, V3H-V3X, V3Z-V4P, V5A-V7Y, V8L, V8N- V9E. Zone 3: A0A-A0E*, A0G*, A0H*, A0J*, A0K*, A0L-A0M*, A0N*, A0R, A1K-A1M, A1S-B0C*, B0E-B0K*, B0L-B2T, B3E-B3G, B4H-C0B, C1N, E1N-E2A, E2V, E3L-E9H, G4T, P0T*, P0V*, P0W-P0X*, P0Y, P8N-R0A*, R0B*, R0C*, R0E*, R0G-R0J*, R0K-R0L*, R0M-R1B, R1N, R4H-R4L, R5G- S0C*, S0E*, S0G-S0H*, S0J*, S0K*, S0L*, S0M*, S0N, S2V-S4H, S6H-S6X, S9A-T0A*, T0B*, T0C*, T0E*, T0G*, T0H*, T0J*, T0K*, T0L*, T0M*, T1A-T1W, T4A-T4X, T7A-T7Z, T8L, T8R-T8S, T8V-V0B*, V0C*, V0E*, V0G*, V0H- V0J*, V0K*, V0L*, V0M-V0N*, V0P*, V0R*, V0S*, V0V*, V0X-V3A, V3G, V3Y, V4R-V4Z, V8A-V8K, V8M, V9G-V9Z, X0A0A1, X0A0H0, X0A1H0, X1A, Y1A. Zone 4: J0M Zone 5: A0P*, S0P, T0P-T0V, V0T, V0W, X0A*, X0B- X0G, Y0A-Y0B. Zone 6: Arrival at the airport (Time): Airport arrival is the latest time an item can arrive at the OE airport and be delivered according to the delivery days that you enter above. Arrival at office of exchange: Page 8 of 24

9 Customs clearance times: Items subject to customs duty: Items not subject to customs duty: Canada's C.E.T in Montreal is 1500; items received after are subject to an extra 24 hrs for delivery. The service includes Customs clearance to assess duties and taxes if cleared within commitment (24 Hrs). If item is held by Customs, assume time of return by Customs to be the arrival time/date. T Airport arrival is the latest time an item can arrive at the OE airport and be delivered according to the delivery days that you enter above. Page 9 of 24

10 Parcel delivery standards - Air parcel OE Name IMPC Code Tel (+) Fax (+) TORONTO CAYTOA Hours of operation Mon, Tues, Weds, Thurs, Fri 07:00 23:00, Sat 07:00 15:00, Sun-07:00 23:00. From the airport of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Mon 00:00-12:00 Tue Wed Thu Mon+1 Wed Mon 12:01-23:59 Wed Thu Fri Tue+1 Thu Tue 00:00-12:00 Wed Thu Fri Tue+1 Thu Tue 12:01-23:59 Thu Fri Mon Wed+1 Fri Wed 00:00-12:00 Thu Fri Mon Wed+1 Fri Wed 12:01-23:59 Fri Mon Tue Thu+1 Mon Thu 00:00-12:00 Fri Mon Tue Thu+1 Mon Thu 12:01-23:59 Mon Tue Wed Fri+1 Tue Fri 00:00-12:00 Mon Tue Wed Fri+1 Tue Fri 12:01-23:59 Tue Wed Thu Mon+1 Wed Sat 00:00-23:59 Tue Wed Thu Mon+1 Wed Sun 00:00-23:59 Tue Wed Thu Mon+1 Wed Definition of zones Zone 1: H1A-H9X, J4G-J4S, J4V-J4Z, J8P-J9A, J9H- J9J, K1A-K4A, K7K-K7R, K8N-L0P, L1A-M9W, N1C-N1L, N1P-N2V, N3C-N3V, N4K, N4Z-N5A, N5V-N6P, N7L-N7X, N8N-N9K, P0A-P0G, P1H- P2A. Zone 2: Page 10 of 24

11 A1A-A1H, A1N, B2V-B3B, B3H-B4G, C1A-C1E, E1A-E1J, E2E-E2S, E3A-E3G, G0A, G0J-G0V, G0X*, G0Y-G4A, G4W, G4Z-G5A, G5C-G8N, G8T-H0M, J0A-J0L, J0N-J0W*, J0X-J0Y*, J0Z- J4B, J4T, J5A-J8N, J9B-J9E, J9L-K0M, K4B- K7H, K7S-K8H, L0R-L0S, N0A-N0R*, N1A, N1M, N2Z-N3B, N3W-N4G, N4L-N4X, N5C- N5R, N7A-N7G, N8A-N8M, N9V-N9Y, P0H*, P0J-P0L*, P0M*, P0N-P0T*, P1A-P1C, P2B- P9N, R1C, R2C-R4G, R5A, S4K-S4Z, S7H- S7W, T1X-T3Z, T5A-T6X, T8A-T8H, T8N, T8T, V3B-V3E, V3H-V3X, V3Z-V4P, V5A-V7Y, V8L, V8N-V9E. Zone 3: A0A-A0E*, A0G*, A0H*, A0J*, A0K*, A0L-A0M*, A0N*, A0P*, A0R, A1K-A1M, A1S-B0C*, B0E- B0K*, B0L-B2T, B3E-B3G, B4H-C0B, C1N, E1N- E2A, E2V, E3L-E9H, G0C-G0G*, G0H, G0W*, G4R-G4V, G4X, G5B, G8P, P0V*, P0W-P0X*, P0Y, R0A*, R0B*, R0C*, R0E*, R0G-R0J*, R0K- R0L*, R0M-R1B, R1N, R4H-R4L, R5G-S0C*, S0E*, S0G-S0H*, S0J*, S0K*, S0L*, S0M*, S0N, S2V-S4H, S6H-S6X, S9A-T0A*, T0B*, T0C*, T0E*, T0G*, T0H*, T0J*, T0K*, T0L*, T0M*, T1A- T1W, T4A-T4X, T7A-T7Z, T8L, T8R-T8S, T8V- V0B*, V0C*, V0E*, V0G*, V0H-V0J*, V0K*, V0L*, V0M-V0N*, V0P*, V0R*, V0S*, V0V*, V0X- V3A, V3G, V3Y, V4R-V4Z, V8A-V8K, V8M, V9G-V9Z, X1A, Y1A. Zone 4: J0M Zone 5: A0P*, S0P, T0P-T0V, V0T, V0W, X0A*, X0B- X0G, Y0A-Y0B. Zone 6: Arrival at office of exchange: Page 11 of 24

12 Customs clearance times: Items subject to customs duty: Items not subject to customs duty: Canada's C.E.T in Toronto is 1500; items received after are subject to an extra 24 hrs for delivery. The service includes Customs clearance to assess duties and taxes if cleared within commitment (24 Hrs). If item is held by Customs, assume time of return by Customs to be the arrival time/date. T Airport arrival is the latest time an item can arrive at the OE airport and be delivered according to the delivery days that you enter above. Page 12 of 24

13 Parcel delivery standards - Air parcel OE Name VANCOUVER IMPC Code CAYVRA Tel (+) Fax (+) Hours of operation Mon, Tues, Weds, Thurs, Fri 07:00 23:00, Sat - Closed, Sun - 07:00 23:00 From the airport of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Mon 00:00-09:00 Tue Wed Thu Fri Mon+1 Wed+1 Mon 09:01-23:59 Wed Thu Fri Mon Tue+1 Thu+1 Tue 00:00-09:00 Wed Thu Fri Mon Tue+1 Thu+1 Tue 09:01-23:59 Thu Fri Mon Tue Wed+1 Fri+1 Wed 00:00-09:00 Thu Fri Mon Tue Wed+1 Fri+1 Wed 09:01-23:59 Fri Mon Tue Wed Thu+1 Mon+1 Thu 00:00-09:00 Fri Mon Tue Wed Thu+1 Mon+1 Thu 09:01-23:59 Mon Tue Wed Thu Fri+1 Tue+1 Fri 00:00-09:00 Mon Tue Wed Thu Fri+1 Tue+1 Fri 09:01-23:59 Tue Wed Thu Fri Mon+1 Wed+1 Sat 00:00-23:59 Tue Wed Thu Fri Mon+1 Wed+1 Sun 00:00-23:59 Tue Wed Thu Fri Mon+1 Wed+1 Definition of zones Zone 1: V1M, V2P-V4S, V4W-V7Y, V8L, V8N-V9E. Zone 2: A1A-A1H, A1N, B2V-B3B, B3H-B4G, C1A-C1E, E1A-E1J, E2E-E2S, E3A-E3G, G1A-G2N, G6V- G6Y, H1A-H9X, J4G-J4S, J4V-J4Z, J8P-J9A, J9H-J9J, K1A-K4A, L1G-L1Z, L2M-L2W, L3P- L3T, L3X-L3Y, L4A-L4L, L4S-L7A, L7L-L9C, L9G-L9H, L9K, M1B-M9W, N1C-N1L, N1P-N2V, N3C-N3H, N5V-N6P, N8N-N9K, P0Y, P7A-P7L, R0A*, R0C*, R0E*, R0G-R0J*, R0K-R0L*, R0M- S0C*, S0E*, S0G-S0H*, S0J*, S0K*, S0L*, S0M*, S0N, S2V-T0A*, T0B*, T0C*, T0E*, T0G*, T0J*, T0K*, T0L*, T0M*, T1A-V0B*, V0C*, V0E*, V0G*, V0H-V0J*, V0K*, V0L*, V0M-V0N*, V0P*, V0R*, V0S*, V0V*, V0X-V1L, V1N-V2N, V4T- V4V, V8A-V8K, V8M, V9G-V9Z, Y1A. Page 13 of 24

14 Zone 3: A0A-A0E*, A0G*, A0H*, A0J*, A0R*, A1K-A1M, A1S-A2N, A5A-B0C*, B0E-B0K*, B0L-B2T, B3E- B3G, B4H-C0B, C1N, E1N-E2A, E2V, E3L- G0G*, G0H-G0V, G0X*, G0Y-G0Z, G3A-G4S, G4V- G6T, G6Z-G8N, G8T-H0M, J0A-J0L, J0N-J0W*, J0X-J0Y*, J0Z-J4B, J4T, J5A-J8N, J9B-J9E, J9L-K0M, K4B-L1E, L2A-L2J, L3B-L3M, L3V, L3Z, L4M-L4R, L7B-L7K, L9E, L9J, L9L-L9Z, N0A-N0R*, N1A, N1M, N2Z-N3B, N3L-N5R, N7A-N8M, N9V-P0H*, P0J-P0L*, P0M*, P0N- P0T*, P0V*, P0W-P0X*,P0Y-P6C, P8N-R0A*, R0B*, R0C*, R0E*, R0G-R0J*, R0K-R0L*, R0M- R1B, R1N, R4H-R4L, R5G-S0C*, S0E*, S0G-S0H*, S0J*, S0K*, S0L*, S0M*, S0N, S2V-S4H, S6H- S6X, S9A-S9X, T0H*, V0C*, T9V, X1A Zone 4: A0K*, A0L-A0M*, A0N*, A0R1B0, A2V, G0W*, G4T, G8P, X0A0A1, X0A0H0, X0A1H0. Zone 5: S0P, T0P, V0T, V0W. Zone 6: A0P*, J0M, T0V, X0A*, X0B-X0G, Y0A-Y0B. Arrival at office of exchange: Customs clearance times: Items subject to customs duty: Items not subject to customs duty: Canada's C.E.T in Vancouver is 1300; items received after are subject to an extra 24 hrs for delivery. The service includes Customs clearance to assess duties and taxes if cleared within commitment (24 Hrs). If item is held by Customs, assume time of return by Customs to be the arrival time/date. T Airport arrival is the latest time an item can arrive at the OE airport and be delivered according to the delivery days that you enter above. Page 14 of 24

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16 Parcel delivery standards - Surface parcel OE Name MONTREAL IMPC Code CAYMQA Tel (+) Fax (+) Hours of operation Mon, Tues, Weds, Thurs, Fri 07:00 23:00, Sat 07:00 15:00, Sun-07:00 23:00 From the airport/port/office of exchange of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Mon 00:00-12:00 Wed Thu Fri Mon+1 Tue+1 Wed+1 Thu+1 Fri+2 Mon+3 Mon 12:01-23:59 Thu Fri Mon+1 Tue+1 Wed+1 Thu+1 Fri+1 Mon+2 Tue+2 Tue 00:00-12:00 Thu Fri Mon Tue+1 Wed+1 Thu+1 Fri+1 Mon+2 Tue+3 Tue 12:01-23:59 Fri Mon Tue+1 Wed+1 Thu+1 Fri+1 Mon+2 Tue+2 Wed+2 Wed 00:00-12:00 Fri Mon Tue Wed+1 Thu+1 Fri+1 Mon+2 Tue+2 Wed+3 Wed 12:01-23:59 Mon Tue Wed+1 Thu+1 Fri+1 Mon+2 Tue+2 Wed+2 Thu+2 Thu 00:00-12:00 Mon Tue Wed Thu+1 Fri+1 Mon+2 Tue+2 Wed+2 Thu+3 Thu 12:01-23:59 Tue Wed Thu+1 Fri+1 Mon+2 Tue+2 Wed+2 Thu+2 Fri+2 Fri 00:00-12:00 Tue Wed Thu Fri+1 Mon+2 Tue+2 Wed+2 Thu+2 Fri+3 Fri 12:01-23:59 Wed Thu Fri+1 Mon+2 Tue+2 Wed+2 Thu+2 Fri+2 Mon+2 Sat 00:00-23:59 Wed Thu Fri Mon+2 Tue+2 Wed+2 Thu+2 Fri+2 Mon+2 Sun 00:00-23:59 Wed Thu Fri Mon+2 Tue+2 Wed+2 Thu+2 Fri+2 Mon+2 Definition of zones Zone 1: H1A-H9X, J0L, J0N, J3E-J3N, J3V-J5C, J5R, J5Y-J6A, J6J-J6K, J6R, J6V-J7W. Zone 2: G0A-G0G*, G0H-G0W*, G0X*, G0Y-G4S, G4V- G9X, J0A-J0K, J0P-J0W*, J0X-J0Y*, J0Z-J3B, J3P-J3T, J5J-J5M, J5T-J5X, J6E, J6N, J6S-J6T, J7X-J9Z, K1A-K4A, L1G-L1Z, L3P-L3T, L3X- L3Y, L4A-L4L, L4S-L7A, M1B-M9W. Zone 3: Page 16 of 24

17 B2V-B3B, B3H-B4G, E1A-E1J, E2E-E2S, H0M, K0A-K0M, K4B-L1E, L2A-L3M, L3V, L3Z, L4M- L4R, L7B-L9Z, N0A, N0E, N1A-N1L, N1P-N2V, N3C-N4B, N5V-N6P, N8N-N9K, P0A-P0G, P1H- P2A, P3A-P3G. Zone 4: B0C*, B0E-B0K*, B0L-B2T, B3E-B3G, B4H-B9A, C1A-C1E, E1N-E2A, E2V-E9H, N0B-N0C, N0G- N0R*, N1M, N2Z-N3B, N4G-N5R, N7A-N8M, N9V-N9Y, P0H*, P0J-P0L*, P0M*, P0N-P0S, P1A-P1C, P2B-P2N, P3L-P7L, R1C, R2C-R4G, R5A, S4K-S4Z, S7H-S7W. Zone 5: A1A-A1H, A1N, C0A-C0B, C1N, P0T*, P0V*, P0W-P0X*, P0Y, P8N-R0A*, R0B*, R0C*, R0E*, R0G-R0J*, R0K-R0L*, R0M-R1B, R1N, R4H- R4L, R5G-S0C*, S0E*, S0G-S0H*, S0J*, S0K*, S0L*, S0M*, S0N, S2V-S4H, S6H-S6X, S9A- S9X, T1X-T3Z, T5A-T6X, T8A-T8H, T8N, T8T, T9V. Zone 6: A0A-A0E*, A0G*, A0H*, A0J*, A0K*, A0L-A0M*, A0N*, A1K-A1M, A1S-A2N, A5A-A8A, T0A*, T0B*, T0C*, T0E*, T0G*, T0H*, T0J*, T0K*, T0L*, T0M*, T1A-T1W, T4A-T4X, T7A-T7Z, T8L, T8R-T8S, T8V-T9S, T9W-T9X, V1S, V2B-V2E, V2H, V3B-V3E, V3H-V3X, V3Z-V4P, V5A-V7Y, V8L, V8N-V9E. Zone 7: A0P*, G4T, J0M, V0A-V0B*, V0C*, V0E*, V0G*, V0H-V0J*, V0K*, V0L*, V0M-V0N*, V0P*, V0R*, V0S*, V0V*, V0X-V1R, V1T-V2A, V2G, V2J- V3A, V3G, V3Y, V4R-V4Z, V8A-V8K, V8M, V9G-V9Z. Zone 8: A0R*, X1A, Y1A. Zone 9 Page 17 of 24

18 S0P, T0P-T0V, V0T, V0W, X0A*, X0B-X0G, Y0A-Y0B. Arrival at office of exchange: Customs clearance times: Items subject to customs duty: Items not subject to customs duty: Canada's C.E.T in Montreal is 1500; items received after are subject to an extra 24 hrs for delivery. The service includes Customs clearance to assess duties and taxes if cleared within commitment (24 Hrs). If item is held by Customs, assume time of return by Customs to be the arrival time/date. T Airport arrival is the latest time an item can arrive at the OE airport and be delivered according to the delivery days that you enter above. TT Mon means delivery on Monday of the same week of the flight arrival; Mon+1 means Monday of the following week of the flight arrival; Mon+2 means Monday of the second week after the flight arrival; and so on. Page 18 of 24

19 Parcel delivery standards - Surface parcel OE Name TORONTO IMPC Code CAYTOA Tel (+) Fax (+) Hours of operation Mon, Tues, Weds, Thurs, Fri 07:00 23:00, Sat 07:00 15:00, Sun-07:00 23:00. From the airport/port/office of exchange of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Mon 00:00-12:00 Wed Thu Fri Mon+1 Tue+1 Wed+1 Thu+1 Fri+2 Mon+3 Mon 12:01-23:59 Thu Fri Mon+1 Tue+1 Wed+1 Thu+1 Fri+1 Mon+2 Tue+2 Tue 00:00-12:00 Thu Fri Mon Tue+1 Wed+1 Thu+1 Fri+1 Mon+2 Tue+3 Tue 12:01-23:59 Fri Mon Tue+1 Wed+1 Thu+1 Fri+1 Mon+2 Tue+2 Wed+2 Wed 00:00-12:00 Fri Mon Tue Wed+1 Thu+1 Fri+1 Mon+2 Tue+2 Wed+3 Wed 12:01-23:59 Mon Tue Wed+1 Thu+1 Fri+1 Mon+2 Tue+2 Wed+2 Thu+2 Thu 00:00-12:00 Mon Tue Wed Thu+1 Fri+1 Mon+2 Tue+2 Wed+2 Thu+3 Thu 12:01-23:59 Tue Wed Thu+1 Fri+1 Mon+2 Tue+2 Wed+2 Thu+2 Fri+2 Fri 00:00-12:00 Tue Wed Thu Fri+1 Mon+2 Tue+2 Wed+2 Thu+2 Fri+3 Fri 12:01-23:59 Wed Thu Fri+1 Mon+2 Tue+2 Wed+2 Thu+2 Fri+2 Mon+2 Sat 00:00-23:59 Wed Thu Fri Mon+2 Tue+2 Wed+2 Thu+2 Fri+2 Mon+2 Sun 00:00-23:59 Wed Thu Fri Mon+2 Tue+2 Wed+2 Thu+2 Fri+2 Mon+2 Definition of zones Zone 1: L0A-L0P, L1A-L1Z, L3P-L7K, L9E, L9J, L9L- M9W, P0A-P0G, P1H-P2A. Zone 2: H0M-H9X, J0X, J4G-J4S, J4V-J4Z, J8L-J9B, J9H-J9J, K0A-K9V, L0R-L0S, L2A-L3M, L7L- L9C, L9G-L9H, L9K, N0A-N0R*, N1A-N9Y, P0H*, P0J-P0L*, P0M*, P0N-P0S, P1A-P1C, P2B-P7L. Zone 3: Page 19 of 24

20 G0X*, G1A-G2N, G6V-G6Y, G8T-G9X, J0A-J0L, J0N-J0W*, J0Y*, J0Z-J4B, J4T, J5A-J8H, J9E, J9L-J9Z, P0T*, P0V*, P0W-P0X*, P8N-P9N, R1C, R2C-R4G, R5A. Zone 4: B2V-B3B, B3H-B4G, C1A-C1E, E1A-E1J, E2E- E2S, G0A-G0G*, G0H-G0W*, G0Y-G0Z, G3A- G4S, G4V-G6T, G6Z-G8P, P0Y, R0A*, R0B*, R0C*, R0E*, R0G-R0J*, R0K-R0L*, R0M-R1B, R1N, R4H-R4L, R5G-R9A, S4K-S4Z, S7H-S7W. Zone 5: B0C*, B0E-B0K*, B0L-B2T, B3E-B3G, B4H- C0B, C1N, E1N-E2A, E2V-E9H, S0A-S0C*, S0E*, S0G-S0H*, S0J*, S0K*, S0L*, S0M*, S0N, S2V-S4H, S6H-S6X, S9A-S9X, T1X-T3Z, T5A- T6X, T8A-T8H, T8N, T8T, T9V. Zone 6: A1A-A1H, A1N, T0A*, T0B*, T0C*, T0E*, T0G*, T0H*, T0J*, T0K*, T0L*, T0M*, T1A-T1W, T4A- T4X, T7A-T7Z, T8L, T8R-T8S, T8V-T9S, T9W- T9X, V1S, V2B-V2E, V2H, V3B-V3E, V3H-V3X, V3Z-V4P, V5A-V7Y, V8L, V8N-V9E. Zone 7: A0A-A0E*, A0G*, A0H*, A0J*, A0K*, A0L-A0M*, A0N*, A0P*, A1K-A1M, A1S-A8A, G4T, J0M, V0A-V0B*, V0C*, V0E*, V0G*, V0H-V0J*, V0K*, V0L*, V0M-V0N*, V0P*, V0R*, V0S*, V0V*, V0X- V1R, V1T-V2A, V2G, V2J-V3A, V3G, V3Y, V4R- V4Z, V8A-V8K, V8M, V9G-V9Z, X1A. Zone 8: A0R*, Y1A. Zone 9 S0P, T0P-T0V, V0T, V0W, X0A*, X0B-X0G, Y0A-Y0B. Arrival at office of exchange: Page 20 of 24

21 Customs clearance times: Items subject to customs duty: Items not subject to customs duty: Canada's C.E.T. in Toronto is 15:00; items received after are subject to ane xtra 24 hrs for delivery. The service includes Customs clearance to assess duties and taxes if cleared within commitment (24 hrs). If items are held by Customs, assume time of return by Customs to be the arrival time/date. T Airport arrival is the latest time an item can arrive at the OE airport and be delivered according to the delivery days that you enter above. TT Mon means delivery on Monday of the same week of the flight arrival; Mon+1 means Monday of the following week of the flight arrival; Mon+2 means Monday of the second week after the flight arrival; and so on. Page 21 of 24

22 Parcel delivery standards - Surface parcel OE Name VANCOUVER IMPC Code CAYVRA Tel (+) Fax (+) Hours of operation Mon, Tues, Weds, Thurs, Fri 07:00 23:00, Sat - Closed, Sun - 07:00 23:00 From the airport/port/office of exchange of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Mon 00:00-09:00 Wed Thu Fri Mon+1 Tue+1 Wed+1 Thu+1 Mon+2 Thu+2 Mon 09:01-23:59 Thu Fri Mon+1 Tue+1 Wed+1 Thu+1 Fri+1 Tue+2 Fri+2 Tue 00:00-09:00 Thu Fri Mon Tue+1 Wed+1 Thu+1 Fri+1 Tue+2 Fri+2 Tue 09:01-23:59 Fri Mon Tue+1 Wed+1 Thu+1 Fri+1 Mon+2 Wed+2 Mon+2 Wed 00:00-09:00 Fri Mon Tue Wed+1 Thu+1 Fri+1 Mon+2 Wed+2 Mon+2 Wed 09:01-23:59 Mon Tue Wed+1 Thu+1 Fri+1 Mon+2 Tue+2 Thu+2 Tue+2 Thu 00:00-09:00 Mon Tue Wed Thu+1 Fri+1 Mon+2 Tue+2 Thu+2 Tue+2 Thu 09:01-23:59 Tue Wed Thu+1 Fri+1 Mon+2 Tue+2 Wed+2 Fri+2 Wed+2 Fri 00:00-09:00 Tue Wed Thu Fri+1 Mon+2 Tue+2 Wed+2 Fri+2 Wed+2 Fri 09:01-23:59 Wed Thu Fri+1 Mon+2 Tue+2 Wed+2 Thu+2 Mon+3 Thu+2 Sat 00:00-23:59 Wed Thu Fri Mon+2 Tue+2 Wed+2 Thu+2 Mon+3 Thu+2 Sun 00:00-23:59 Wed Thu Fri Mon+2 Tue+2 Wed+2 Thu+2 Mon+3 Thu+2 Definition of zones Zone 1: V0M, V0X, V1M, V2P-V4S, V4W-V7Y. Zone 2: V0A-V0B*, V0C*, V0E*, V0G*, V0H-V0J*, V0K*, V0L*, V0N*, V0P*, V0R*, V0S*, V0V*, V1A-V1L, V1N-V2N, V4T-V4V, V8A-V9Z. Zone 3: T1X-T3Z, T5A-T6X, T8A-T8H, T8N, T8T. Zone 4: Page 22 of 24

23 P7A-P7L, R1C, R2C-R4G, R5A, S4K-S4Z, S7H- S7W, S9V, T0A*, T0B*, T0C*, T0E*, T0G*, T0H*, T0J*, T0K*, T0L*, T0M*, T1A-T1W, T4A- T4X, T7A-T7Z, T8L,T8R-T8S, T8V-T9X. Zone 5: P0T*, P0V*, P0W-P0X*, P0Y, P8N-R0A*, R0B*, R0C*, R0E*, R0G-R0J*, R0K-R0L*, R0M-R1B, R1N, R4H-R4L, R5G-S0C*, S0E*, S0G-S0H*, S0J*, S0K*, S0L*, S0M*, S0N, S2V-S4H, S6H-S6X, S9A-S9H, S9X. Zone 6: H1A-H9X, J4G-J4S, J4V-J4Z, J8P-J9A, J9H- J9J, K1A-K4A, L1G-L1Z, L2M-L2W, L3P-L3T, L3X-L3Y, L4A-L4L, L4S-L7A, L7L-L9C, L9G- L9H, L9K, M1B-M9W, N1C-N1L, N1P-N2V, N3C-N3H, N5V-N6P, N8N-N9K, P3A-P3G, X1A, Y1A. Zone 7: G0X*, G1A-G2N, G6V-G6Y, G8T-H0M, J0A-J0L, J0N-J0W*, J0X-J0Y*, J0Z-J4B, J4T, J5A-J8N, J9B-J9E, J9L-K0M, K4B-L1E, L2A-L2J, L3B- L3M, L3V, L3Z, L4M-L4R, L7B-L7K, L9E, L9J, L9L-L9Z, N0A-N0R*, N1A, N1M, N2Z-N3B, N3L- N5R, N7A-N8M, N9V-P0H*, P0J-P0L*, P0M*, P0N-P0S, P1A-P2N, P3L-P6C, S0P, T0P, V0T, V0W. Zone 8: A1A-A1H, A1N, B0C*, B0E-B0K*, B0L-B2T, B2V-B3B, B3H-B4G, B3E-B3G, B4H-C0B, C1A- C1E, C1N, E1A-E1J, E1N-E2A, E2V, E3L-E9H, G0A-G0G*, G0H-G0W*, G0Y-G0Z, G3A-G4S, G4V-G6T, G6Z-G8P. Zone 9 A0A-A0E*, A0G*, A0H*, A0J*, A0K*, A0L-A0M*, A0N*, A0P*, A0R, A1K-A1M, A1S-A2N, A2V, A5A-A8A, G4T, J0M, T0V, X0A*, X0B-X0G, Y0A-Y0B. Arrival at office of exchange: Page 23 of 24

24 Customs clearance times: Items subject to customs duty: Items not subject to customs duty: Canada's C.E.T in Vancouver is 1300; items received after are subject to an extra 24 hrs for delivery. The service includes Customs clearance to assess duties and taxes if cleared within commitment (24 Hrs). If item is held by Customs, assume time of return by Customs to be the arrival time/date. T Airport arrival is the latest time an item can arrive at the OE airport and be delivered according to the delivery days that you enter above. TT Mon means delivery on Monday of the same week of the flight arrival; Mon+1 means Monday of the following week of the flight arrival; Mon+2 means Monday of the second week after the flight arrival; and so on. Last validation date: Page 24 of 24