READ ME FIRST. First Steps SUCCESS!

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1 READ ME FIRST First Steps to SUCCESS!

2 There is no compromise between success and doing it right. Bjørn Nicolaisen, Chairman & Founder Career Opportunity NORWEX CAN HELP YOU LIVE THE LIFE YOU WANT AND GIVE YOU THE FREEDOM TO SET YOUR OWN GOALS. Your Free * Starter Kit Contains: Welcome to Norwex! We re thrilled that you have decided to join our Norwex Family! We hope that you are as thrilled about starting your own business. We are committed to providing you with the information and tools you need to succeed. Use this First Steps Guide as your overview and to learn where to find more in-depth information whether on our website or in our other Norwex materials. In addition, your Recruiter and/ or Upline Leader and our Consultant Care Center are here for you, too! Welcome to Norwex! We look forward to working with you! Sincerely, Kristi Hubbard Chief Executive Officer, Norwex USA Debbie Bolton Chief Sales Officer, North America It s become increasingly clear today that chemicals are significantly altering our global environment, and people are beginning to first take notice, and then take action. Norwex Consultants are improving our planet Earth by reducing chemicals in homes across the world. Norwex began in Norway in 99 and is now a global company. Our original goal was to produce more environmentally friendly cleaning products requiring only water, thus significantly decreasing the use of harmful chemicals that ultimately end up in our homes, waterways and even in our bodies. Today, we are exceeding that goal and establishing a healthier planet for us all by creating safe havens throughout the homes of Norwex Consultants and Customers worldwide. Our Core Values At Norwex, our Core Values are as important as our company Mission and are based upon the highest moral standard. Although values are often unwritten rules about how people should interact, we take great care in defining and upholding these standards: Integrity Trust Respect The quality of being honest and morally upright Walk the talk Act ethically Be sensitive to moral issues The expectation or belief that one can rely upon another person s actions or words Invest in your Norwex business Take on new responsibility Fulfill commitments Implies you hold the person in high regard Speak highly of and give credit to others Include people Treat all fairly Enviro Cloths, BacLock () Window Cloth, BacLock () Dusting Mitt, BacLock () SpiriSponge () Norwex Carry-All () Telescopic Mop Handle () Large Dry Mop Pad () Large Wet Mop Pad, BacLock () Large Mop Base () Mop Instructions () First Steps Guide () Annual Awards Brochure () Product Manual CD () Complete Training DVD () 0 Catalogs (0) Contents of kit is subject to change without notice. Contents represented here are not special kit offers. *For this Starter Kit to be free, you must submit $000 in Subtotal A Sales within your first 90 days. Everyone starts their Norwex career as a Sales Consultant. By sharing our Mission and products with others, you can begin to grow a team and progress through the Norwex Career Plan. This kit provides you with all the materials you need to get started. Our Global Mission Improving quality of life by radically reducing chemicals in our homes. Success Builder Brochure with Application () Norwex Purpose Booklet () FreshSTART New Consultant Guide () Microfiber Brochure () Hostess Invitations (0) Hostess Guides (5) Hostess Order Forms (5) Hostess Envelopes (5) Customer Order Forms (0) Business Supplies Price List () 0 Product Price List (0) Product Quick Guides (50) Fall 0 Catalogs (5) Review the Norwex Success Builder brochure included in your Starter Kit to familiarize yourself with the Norwex Career Plan. Take time to familiarize yourself with the Career Plan definitions at the back of the Success Builder brochure. Discuss your goals with your Recruiter as well as any questions you have. Review the webinar Understanding Your Career Plan in your Consultant Office at Norwex U > Webinars & Downloads > Team Building > Understanding Your Career Plan.

3 Business Basics Products & Parties THE BASICS OF OUR BUSINESS ARE BOOK, SELL AND RECRUIT. MAKE HOMES CLEANER, GREENER AND SAFER. Bookings are the lifeline of your business and where you have the opportunity to sell your products, book additional Norwex Parties and invite others to join you as a Norwex Consultant. Refer to the FreshSTART New Consultant Guide for step-by-step training about how to get your business started. This guide walks you through every phase of your business starting with creating your F.R.A.N.K. list, which you will refer to throughout your Norwex career. The FreshSTART New Consultant Guide also supports you in planning your Launch Party, inviting guests and scheduling additional Norwex Parties to start your business off strong. Carefully review the FreshSTART New Consultant Guide. Follow each of the various activities throughout the guide to ensure Norwex products are highly sought after eco-friendly products that help you to turn your home into a safe haven. From our flagship microfiber products to the enzyme, household and personal care items, Norwex products can be integrated into every aspect of your life. that you get your business off to a strong start. Your FreshSTART New Consultant Guide can be found in your Starter Kit as well as on Consultant Office at Norwex U > New Consultant Training > FreshSTART Consultant Guide. Participate in the weekly live New Consultant Training on Wednesday evenings. Be sure to spend time reviewing the Product Information Sheets that can be found on your Consultant Office site. There you will find ingredients, suggested uses and tips for each product that will help you to answer any questions you or your Be sure to participate in the live weekly training call hosted by the Home Office Sales Team on Wednesday evenings. The details can be found in the Impressions e-newsletter sent on the 5th of each month and in your Norwex News/ updates. This rotating series of four calls contains great information to get your business off to a strong start. In addition, watch the recorded New Consultant Training webinar on your Consultant Office. It provides a quick overview of the first steps you Review the New Consultant Training webinar posted on your Consultant Office. Review the -Star Host Program and begin to offer it to others. Fill your calendar with parties to achieve your goals. Customers may have. This information along with the included demonstration tips will make leading a Norwex Party fast, fun and easy. A recommended Party Outline can be found on page of the FreshSTART Consultant Guide included in your Starter Kit. Review the Microfiber brochure, the Product Manual and Product Information Sheets for simple demonstration ideas. will want to take as a new Consultant. Be sure to familiarize yourself with the Norwex -Star Host Program. This lucrative program encourages higher party sales and supports you in filling your calendar so you can reach your personal goals. See the Hostess Guide for details as well as the Norwex Success Builder brochure 5 Set your goals to achieve all the steps of your FreshSTART Rewards Program. Partner with your Recruiter to ensure your success. Select five demonstrations from the Top Ten Norwex Product Information Sheets to do at your first Norwex Parties. Be sure to demonstrate a variety of products that can be used throughout the home. for an overview of the -Star Host Program. Review the FreshSTART Rewards Program available Practice your demonstrations before your Launch Party. to all new Norwex Consultants in their first 90 days of business and work with your Recruiter to achieve the various steps and maximize all rewards that are available to you. Share any questions you have with your Recruiter or Upline. 5

4 Consultant Office Policies & Procedures THIS IS AN EASY-TO-USE TOOL DESIGNED TO HELP YOU START AND GROW YOUR BUSINESS. THE BASICS OF OUR BUSINESS ARE BOOK, SELL AND RECRUIT. Consultant Office is where all Norwex Consultants can place orders, access personal and team reports, view Home Office announcements, newsletters and archived trainings and much more. As you grow your business, it is important that you become familiar with policies and procedures that apply to you and your future team. To make that easy, all the information you need is in one location. Norwex encourages you to promote your business through compliant use of today s social media platforms and advertising as well as by building excellent Customer relations. If you have questions about policy, please contact the Consultant Care Center or Norwex Compliance. Contact information for Home Office support is listed under Resources on the next page. For answers about how you can best use social media, blogs or testimonials, go to Consultant Office > Resources. There, you will find a complete Policies & Procedures Manual, Blog Guidelines and Testimonial Guidelines, as well as the Media Policy, Facebook Fanpage information and our product Return & Exchange Policy. Office Suite WHEN YOU SUBSCRIBE TO OFFICE SUITE, YOU RECEIVE THREE TECH TOOLS INVALUABLE TO GROWING YOUR BUSINESS. Your own Norwex.biz personal website so your friends, family and Customers can shop with you /7! Your website includes online enrollment to make joining your team easy! Ripple Effect e-newsletter. Designed especially for you to make sharing products and specials simple! Host Portal. Allows you to send electronic party invitations, makes ordering simple for out-of-area guests and supports your eligibility to receive leads from It s your tech tool trio, all for just $9.99 per month! Sign up by ing OfficeSuite@Norwex.com today! To access Consultant Office > My Dashboard, simply log in using the link found in your Home Office Welcome or go to Click on Consultant Login and enter your Consultant ID and password. Familiarize yourself with the all the tools available under the My Business, Orders and My Team tabs. Review the Policies & Procedures Manual and Return & Exchange Policy. Review the Media Policy prior to setting up a Facebook Fanpage or advertising on any social media platform. Talk with your Upline or Recruiter about joining the Facebook Home Office Connection Group for your country. 6 7

5 Resources The Norwex Consultant Care Center offers support for order processing, returns, and exchange requests and Technical Support. Consultant Care Center, USA Call: Hours: Monday Friday, 8 am 8 pm CT. Saturdays, 9 am 5 pm CT. Please see your Impressions newsletters and Home Office communications for last day of month hours. Product Returns: Product Hotline: Office Suite: Mailing: USReturns@Norwex.com ProductInformation@Norwex.com OfficeSuite@Norwex.com Norwex USA Inc. 800 W. Bethel Road, Suite 00 Coppell, TX 7509 If creating your own marketing materials, please them to Compliance@Norwex.com prior to distribution to ensure they are compliant with policy. Please allow 0 business days for response. Please refer to your Consultant Office for the most up-to-date information. S