In-Store Consumer Analytics: A Key Technology for Brickand-Mortar
|
|
- Ashlynn Cummings
- 6 years ago
- Views:
Transcription
1 In-Store Consumer Analytics: A Key Technology for Brickand-Mortar Stores In-store consumer analytics technologies are providing storebased retailers with instruments to track and analyze shoppers behaviors to a level that is comparable to what has been available for years in e-commerce. In this report, we: 1) Define in-store retail consumer analytics and show how the adoption of the technology is important for retailers that aim to provide a tailored and frictionless in-store shopping experience. 2) Illustrate selected examples of in-store retail consumer analytics technologies that retailers can adopt to track and analyze consumer behavior in brick-and-mortar outlets. 3) Show how the in-store retail consumer analytics market is expected to see rapid growth in the future, as more and more retailers adopt the technology for their brick-andmortar operations. Deborah Weinswig Managing Director, FGRT deborahweinswig@fung1937.com US: HK: CN:
2 Physical stores have traditionally been a data black hole for retailers. Introduction E-commerce has long gifted retailers an abundance of data on consumers visiting, browsing and buying behaviour. However, physical stores have traditionally been a data black hole for retailers, with limited robust or granular data on in-store visitors and shopper behaviour beyond traditional footfall measurement services. However, new in-store retail consumer analytics technologies are providing store-based retailers with ways to track and analyze shoppers behaviors to a level that is comparable to what is available in e-commerce. The ability to gather and analyze information about in-store consumer behavior enables retailers to offer a brick-and-mortar shopping experience that can compete with online shopping in terms of personalization and the reduction of friction points in the customer journey. In this report, we define in-store retail consumer analytics and showcase several examples of the technology that different tech firms have devised to track consumer behavior in-store. Finally, we show how the market for instore retail consumer analytics is expected to see rapid expansion in the future as more and more retailers embrace the technology. In-store consumer analytics technologies measure, track and analyze consumers activities in brick-and-mortar store environments. Hoxton Analytics uses cameras to count footfall and computer vision to capture consumers characteristics. Defining In-Store Consumer Analytics Technologies In-store consumer analytics technologies measure, track and analyze consumers activities in brick-and-mortar shopping environments both individual stores and shopping centers. Tracking occurs through sensors that gather information about where visitors go and how long they spend in the store or shopping center. Analysis can inform store strategies and be used to optimize processes such as store layout, marketing and sales operations. Moreover, the information can be used to understand the specific shopping patterns and preferences of individual consumers to provide a more targeted and personalized shopping experience. We identify two main categories of technologies used to gather consumer s data: 1) Counting technologies: Enable retailers to track in-store footfall, typically through sensor-based devices including video, thermal and laser. 2) Tracking technologies: Enable retailers to track the behavior of store visitors, typically by tracking devices such as smartphones. In-store retail consumer analytics deployed by retailers is often a combination of technologies, for example by deploying both sensors and cameras, or both Wi-Fi and Beacons. Below, we note several examples of the technologies that different tech firms have devised to track customers in-store. Sensors and Computer Vision: Hoxton Analytics, Amazon Go Hoxton Analytics uses cameras to count footfall and computer vision to capture consumers characteristics. Sensors and cameras are placed at ground level so that the information captured does not compromise people s privacy. By counting people walking into the store and observing 2
3 their shoes, the technology provides an accurate count of footfall traffic and consumer insight, such as visitors gender. A combination of sensors and computer vision is also deployed in Amazon s checkout-free physical store Amazon Go. Source: Hoxton Analytics A combination of sensors and computer vision is also deployed in Amazon s checkout-free physical store Amazon Go. The company has not disclosed much information about the technology, but it has noted that the store deploys computer vision, sensor fusion and deep learning, the same types of technologies used in self-driving cars. The technology detects which products the shopper picks up and which ones are returned to the shelves, and keeps track of them in the customer s virtual cart. Amazon Go opened to the public on January 22, 2018, in Seattle, following a year-long testing period that began in December 2016, during which time the store was accessible only to Amazon employees. Press reports following the opening of the store have emphasized the large number of cameras tracking customers and their behavior, implying that video monitoring, rather than shelf sensor technology, is the principal means through which Amazon Go tracks what items visitors have chosen. Source: Amazon.com 3
4 Wi-Fi and Bluetooth Beacon Analytics: Walkbase Finnish tech firm Walkbase is a provider of in-store retail consumer analytics technology that detects Wi-Fi and Bluetooth Beacon signals to track consumers in store. Wi-Fi analytics rely on the signal that Wi-Fi-enabled devices such as smartphones that visitors carry with them continually transmit to detect available networks. Wi-Fi analytics rely on the signal that Wi-Fi-enabled devices such as smartphones continually transmit to detect available networks. The signal enables sensors to detect the device and to gather information about the movement of the consumer browsing the store. This makes it possible for retailers adopting Wi-Fi analytics technology to analyze the consumer s visit in store and gather information such as where they went and where most of their time was spent. Source: Walkbase.com Nucleus Vision combines blockchain and deep learning with real-time proprietary Internet of Things (IoT) sensors. ION Sensors, Deep Learning and Blockchain Technology: Nucleus Vision Tech firm Nucleus Vision combines blockchain and deep learning with realtime proprietary Internet of Things (IoT) sensors to provide retailers with a technology that enables in-store customer identification and personalization. Retailers install Nucleus Vision IoT sensors, which identify customers as they enter the store and send data to the blockchain, where this piece of information and other customer data such as previous purchases and their browsing history and preferences on the retailer s website is anonymously stored. The company s deep learning platform gleans the data from the blockchain to create and inform each customer s profile, which can be accessed by store associates to enable them to provide a personalized shopping experience. Nucleus Vision aims to provide an easy-to-adopt technology to retailers, without relying on Wi-Fi, Bluetooth or facial recognition to operate, but solely on the company s proprietary sensors technology, deep learning platform and blockchain. 4
5 Source: Nucleus Vision Below, we show further examples of tracking and analytics technologies that retailers can deploy in brick-and-mortar environments. Figure 1. Other Selected Examples of In-Store Retail Consumer Analytics Technologies Technology Description Selected Providers Vision Analytics 3D Stereo Video Analytics Thermal Imaging Time of Flight The technology understands consumer behavior through the analysis of images by using artificial intelligence (AI) and deep learning software. The technology uses stereo sensors high-resolution cameras and processors for a threedimensional view to enhance the accuracy of the data gathered. The technology detects heat and is used to create heat-maps that depict the customer s behavior instore. Laser sensors are used to track shoppers movements by detecting the time of light between the sensor and the objects. Stanford Computer Vision Lab, Modcam, Seematics Brickstream, Xovis, Hella, ShopperTrak Irisys BEA Helma Source: behavioranalyticsretail.com/fgrt The market for in-store retail consumer analytics technologies is expected to grow rapidly in the future. Outlook: Rapid Growth Expected for In-Store Retail Consumer Analytics The market for in-store retail consumer analytics technologies is expected to grow rapidly in the future as more and more retailers and shoppingcenter owners adopt in-store tracking and analytics technology in their physical stores. In particular, we expect more retailers will want to close the gap between the insights they enjoy into consumer behaviour online and the view they have of consumer behaviour in their physical stores. 5
6 Real-estate firms will also likely seek to gain further insights into how consumers are using physical retail environments, and gain a more detailed view of who is visiting their shopping centers. The outlook for the video analytics market is one indicator of the growth prospects for the broader in-store retail consumer analytics category, given that smart cameras, software and services are used for in-store analytics. Revenue for video analytics applied to the retail industry is expected to grow at a compound annual rate (CAGR) of 18% globally during the period , according to market intelligence firm Tractica. Figure 2. Global Video Analytics Market Value Applied to the Retail Sector (USD Mil.) ,102 1, E 2018E 2019E 2020E 2021E 2022E Video analytics include smart cameras, software and services. Source: Tractica Currently, no particular technology looks destined to prevail over others. Retailers and retail real-estate owners will likely continue to use a combination of different technologies that span IoT, Bluetooth, Beacon and video to track and analyze in-store consumer behavior. 6
7 Deborah Weinswig, CPA Managing Director FGRT New York: Hong Kong: China: Filippo Battaini Analyst Hong Kong: 2nd Floor, Hong Kong Spinners Industrial Building Phase 1&2 800 Cheung Sha Wan Road, Kowloon Hong Kong London: Marylebone Road London, NW1 6JQ United Kingdom New York: 1359 Broadway, 18th Floor New York, NY FGRT.com 7
Deep Dive: NFC Technology Helping Retailers Think Like Brands
Deep Dive: NFC Technology Helping Retailers Think Like Brands 1) Retailers can deploy near-field communication (NFC) tags in stores to better engage with shoppers on-site. The tags can be used to send
More informationInternet Retailing Expo 2017: Key Takeaways from John Lewis and Lego
Internet Retailing Expo 2017: Key Takeaways from John Lewis and Lego Source: Fung Global Retail & Technology 1) Fung Global Retail & Technology attended the Internet Retailing Expo 2017 in Birmingham,
More informationNRF 2018 Retail s Big Show: Takeaways from Day One
NRF 2018 Retail s Big Show: Takeaways from Day One The FGRT team is attending NRF 2018 Retail s Big Show in New York City this week. With more than 35,000 attendees from 95 countries, including 18,000
More informationShoppable Video: A Key Marketing Channel to Engage with Online Shoppers
Shoppable Video: A Key Marketing Channel to Engage with Online Shoppers Shoppable video and online video marketing are becoming key marketing tools for brands, fueled by the fast growth of online video
More informationMobile World Congress Day 3: Another Amazon Echo Competitor, a Retail Tour of MWC and What We Learned on the Floor
Mobile World Congress Day 3: Another Amazon Echo Competitor, a Retail Tour of MWC and What We Learned on the Floor 1) During Day 3 of the 2017 Mobile World Congress, the Fung Global Retail & Technology
More informationUS health and beauty aids consumer survey
US health and beauty aids consumer survey Amazon is not only competitive in price, but also in customer satisfaction Deborah Weinswig Managing Director, Fung Global Retail & Technology deborahweinswig@fung1937.com
More informationThe Internet of Things (IoT) and the Apparel Industry:
The Internet of Things (IoT) and the Apparel Industry: The intersection of retail and Tech The omni- channel business model is easy to understand, yet difficult to implement and optimize. It needs to be
More informationExplorium 2.0: Creating Smart Supply Chains for the New Retail Era
Explorium 2.0: Creating Smart Supply Chains for the New Retail Era On September 1, the FGRT team was in Shanghai to attend the soft launch of Explorium 2.0. 1) Explorium 2.0 is Fung Group s value-generating
More informationArtificial Intelligence in Drugstore Retail
November 28, 2017 toys Artificial Intelligence in Drugstore Retail In this report, we look at the applications of artificial intelligence (AI) in drugstore retail. 1) AI, or machine intelligence, is human-like
More informationNRF 2018 Retail s Big Show: Takeaways from Day Two
NRF 2018 Retail s Big Show: Takeaways from Day Two The FGRT team is attending NRF 2018 Retail s Big Show in New York City this week. With more than 35,000 attendees from 95 countries, including 18,000
More informationPersonalization in Retailing:
Source: AP Photo Personalization in Retailing: A Digital Solution for Each Shopper Personalization can increase conversion rates, drive up loyalty and inform business decisions such as inventory management.
More informationThe Innovation Enterprise Conference Series in Shanghai: Key Takeaways from Day 2
The Innovation Enterprise Conference Series in Shanghai: Key Takeaways from Day 2 FGRT attended Innovation Enterprise s most recent conference series in Shanghai on September 6 7. Below, we provide our
More informationNACDS TSE Days 1 & 2 Takeaways
NACDS TSE Days 1 & 2 Takeaways The annual National Association of Chain Drug Store (NACDS) Total Store Expo (TSE) brings together retailers and suppliers for four days of interactive discussions, presentations
More informationOcado s Robot-Staffed Distribution Centers: Automating Grocery E-Commerce
Ocado s Robot-Staffed Distribution Centers: Automating Grocery E-Commerce Deborah Weinswig CEO and Founder Coresight Research deborahweinswig@coresight.com US: 917.655.6790 HK: 852.6119.1779 CN: 86.186.1420.3016
More informationDAY 2. Takeaways from SXSW 2017 Day 2 and RetailLoco Highlights. March 14, 2017
Takeaways from SXSW 2017 Day 2 and RetailLoco Highlights DAY 2 1) The Fung Global Retail & Technology team is attending the SXSW Conference in Austin, Texas, this week. 2) Community building both online
More informationZalando 2017 Capital Markets Day and Warehouse Tour: Moving Beyond Retailing
Zalando 2017 Capital Markets Day and Warehouse Tour: Moving Beyond Retailing 1) At Zalando s 2017 Capital Markets Day event, held in Berlin, Germany, management emphasized that the company is moving beyond
More informationTHE FUTURE IS HERE, SAYS LI & FUNG
DAY 3 The third and final day of World Retail Congress 2016 featured a number of presentations on the theme of disruptors and disruption. The pace of change in the retail industry is accelerating, said
More informationWho Shops Where for Groceries A Look at US Grocery Store Demographics
Who Shops Where for Groceries A Look at US Grocery Store Demographics Deborah Weinswig CEO and Founder Coresight Research deborahweinswig@fung1937.com US: 917.655.6790 HK: 852.6119.1779 CN: 86.186.1420.3016
More informationUK Back-to-School Retail Preview 2017: Inflationary Pressures Set to Boost Discount Channels
UK Back-to-School Retail Preview 2017: Inflationary Pressures Set to Boost Discount Channels 1) We see the pressures of higher inflation fueling an acceleration in market-share gains for discount and value
More informationDAY 3. Takeaways from SXSW 2017 Day 3. March 15, 2017
Takeaways from SXSW 2017 Day 3 DAY 3 1) The Fung Global Retail & Technology team is attending the SXSW Conference in Austin, Texas, this week. 2) Designers are still struggling to integrate apparel and
More informationAlchemist Accelerator Demo Day 2016
Highlights from Alchemist Accelerator Demo Day 2016 The Fung Global Retail & Technology team attended the 2016 Alchemist Accelerator Customer Advisory Board Innovation Summit and Demo Day on September
More informationINTELLIGENT RETAIL SPACES
INTELLIGENT RETAIL SPACES THE DIGITAL TRANSFORMATION OF RETAIL 02 What Does the Future Hold in Store for Retail? 04 Steps to Intelligent Retail Spaces 05 PROMOTE: Shopper Personalization 06 FIND: In-Store
More informationTakeaways from 2017 Big Data & Analytics Innovation Summit in Hong Kong
Takeaways from 2017 Big Data & Analytics Innovation Summit in Hong Kong Source: theinnovationenterprise.com 1) The Fung Global Retail & Technology team attended the 2017 Big Data & Analytics Innovation
More informationPresidential Election Retail & Economic Outlook MARCH 11, 2015
2016 Presidential Election Retail & Economic Outlook DEBORAH WEINSWIG MANAGING DIRECTOR, FUNG GLOBAL RETAIL & TECHNOLOGY deborahweinswig@fung1937.com US: 646.839.7017 HK: 852.6119.1779 CHN: 86.186.1420.3016
More informationINTELLIGENT RETAIL SPACES
INTELLIGENT RETAIL SPACES THE DIGITAL TRANSFORMATION OF RETAIL 03 04 05 06 07 08 09 10 11 What Does the Future Hold in Store for Retail? Steps to Intelligent Retail Spaces PROMOTE: Shopper Personalisation
More informationIntelligent Retail Consumer Analytics. Understanding your customers to drive better retail performance
Intelligent Retail Consumer Analytics Understanding your customers to drive better retail performance 2 3 Gaining insight from customer behaviour Retail is transforming and fast. Widespread connectivity,
More information10 Takeaways from the ULI Asia Pacific Summit
10 Takeaways from the ULI Asia Pacific Summit Source: apacsummit.uli.org 1) The Fung Global Retail & Technology team attended the ULI (Urban Land Institute) Asia Pacific Summit, held in Singapore. 2) The
More informationTop 10 Takeaways from the 2017 AAFA Executive Summit
Top 10 Takeaways from the 2017 AAFA Executive Summit 1) Innovation is the way to adapt to disruptive forces in the retail industry 2) Personalization and customization play a key role in the customer experience
More informationAre IoT and Deep Learning set to change the shopper journey? By Prem Couture, CEO, ShareMyInsight,
Are IoT and Deep Learning set to change the shopper journey? By Prem Couture, CEO, ShareMyInsight, Those who eagerly anticipate the opening of the Amazon Go store, ask themselves if this is how machine
More informationWorld Retail Congress 2017 Day 1: Terry Lundgren, Sir Ian Cheshire and Jo Malone Offer Thoughts on the Retail Revolution
World Retail Congress 2017 Day 1: Terry Lundgren, Sir Ian Cheshire and Jo Malone Offer Thoughts on the Retail Revolution The Fung Global Retail & Technology team is attending World Retail Congress 2017
More informationRetail Reworked, Part 1: Quantifying the Heightened Competition for Retail Dollars
Retail Reworked, Part 1: Quantifying the Heightened Competition for Retail Dollars In our three-part Retail Reworked series, we consider changes in spending trends, consumer demand and channel adoption,
More informationTop Five Takeaways from Day Two of Cosmoprof North America 2017
Top Five Takeaways from Day Two of Cosmoprof North America 2017 The Fung Global Retail & Technology team is attending Cosmoprof North America 2017 in Las Vegas held this week from July 9 to 11. Cosmoprof
More informationRetail Marketing Society: The Future of Retail: It Ain t What It Used To Be June 9, New York, NY
Retail Marketing Society: The Future of Retail: It Ain t What It Used To Be June 9, New York, NY Our key takeaways from the Retail Marketing Society event include: Selfie culture is forcing a shift in
More informationWalmart s 46th Annual Shareholders Meeting: Reimagine Retail Again
Walmart s 46th Annual Shareholders Meeting: Reimagine Retail Again Last week, Walmart (WMT) held a weeklong company meeting, culminating in its 46th annual shareholders meeting, which 14,000 people attended.
More informationRetail X Factor Supply Chain
Deep Dive: Retail X Factor Supply Chain 1) This is the third report in our X Factor series on the major factors impacting the US retail industry. We believe supply-chain efficiency will be a key factor
More informationPunchh: A Personalized Marketing Platform for the Restaurant Industry
Punchh: A Personalized Marketing Platform for the Restaurant Industry 1) Historically, owners of large restaurant chains have had limited knowledge about their customers, which means they have often missed
More informationTransform retail by building a connected business
Transform retail by building a connected business The era of digital and omni-channel retailing is here The retail industry has been under a transformation in recent years, fueled by empowered consumers.
More informationLowe s 2016 Investor Meeting: Never Stop Improving
Lowe s 2016 Investor Meeting: Never Stop Improving 1) Lowe s held an investor meeting on December 7, two years after its last investor meeting. The major themes of the meeting were steady evolution to
More informationDigitising the Consumer Experience
Bricks and Mortar No More? Digitising the Consumer Experience Technology has had a profound impact on all realms of our daily lives, and the retail industry is no exception to this. Multiple touchpoints,
More informationL Brands [LB] Annual Investor Update Meeting: Key Takeaways
L Brands [LB] Annual Investor Update Meeting: Key Takeaways Ahead of its Annual Investor Update Meeting, L Brands updated its thirdquarter 2016 expectations, guiding to the low end of its EPS range of
More informationTop Five Takeaways from the 2017 IRI Growth Summit
Top Five Takeaways from the 2017 IRI Growth Summit Source: Twitter.com/IRI The Fung Global Retail & Technology team attended the 13th annual IRI Growth Summit in Nashville, Tennessee. Key topics of discussion
More informationENABLING THE AGILE OMNICHANNEL STORE WITH CYBERA CLOUD MANAGED SD-WAN
ENABLING THE AGILE OMNICHANNEL STORE WITH CYBERA CLOUD MANAGED SD-WAN 3 4 5 6 7 8 9 12 13 14 15 16 18 21 CONTENTS Brick and Mortar vs. Online It s a Both/And World Omnichannel is the Future An Integrated
More informationTakeaways from the 2017 ICSC Research Connections Conference
Takeaways from the 2017 ICSC Research Connections Conference The FGRT team attended the 2017 Research Connections Conference organized by the International Council of Shopping Centers (ICSC) in Toronto,
More informationTakeaways from the 2018 Target Financial Community Meeting
Takeaways from the 2018 Target Financial Community Meeting The Coresight Research team attended the 2018 Target Financial Community Meeting in Minneapolis this week. Selected takeaways from the event follow.
More informationQSense is a digital platform that leverages IoT technology for connecting with our customers Business, Consumers and Employees.
Making Sense of Your Data with Sense QSense is a digital platform that leverages IoT technology for connecting with our customers Business, Consumers and Employees Business Provides better insight into
More informationRetaining Relevance in the Omnichannel Journey Report. Report
Retaining Relevance in the Omnichannel Journey Report» Report Report» Retaining Relevance in the Omnichannel Journey» How indoor positioning technologies give retailers the ability to offer a richer, more
More information2015 Key Takeaways. September 22, 2015
2015 Key Takeaways New meta technologies such as the tactile Internet and cognitive computing will trickle down to retail. Friction- free payments are essential in a mobile- first world. We could see a
More informationEmpowering Employees
Retail Technology Trend Report Empowering Employees Next generation mobile devices boost instore services Joachim Pinhammer Senior Retail Technology Analyst A Service Planet Retail is the leading provider
More informationIntegrated Information Service for Digital Signage
FEATURED ARTICLES Smart Life Businesses for Better Urban QoL Integrated Information Service for Digital Signage Content Delivery Using IoT and AI The digital signage market is characterized by growth in
More informationLooking Glass brings online personalization into the retail store.
Looking Glass brings online personalization into the retail store. Looking Glass is an in-store intelligent digital ad platform that delivers personalized ads which increase conversions and provide a critical
More informationTable of Content Meet Nucleus Vision Strengths and Advantages Process Flow Technology Overview Leadership Team Investors Advisors Partners
Table of Content Meet Nucleus Vision Nucleus Retail Nucleus Security A Smart Nucleus Powered World Strengths and Advantages Ground Breaking IoT-Enabled Customer Identification Patent Pending Technology
More informationCONNECTING THE UNCONNECTED.
CONNECTING THE UNCONNECTED www.nucleus.vision TABLE OF CONTENT Meet Nucleus Vision Nucleus Vision Retail Nucleus Vision Security A Smart Nucleus Vision Powered World Strengths and Advantages Groundbreaking
More informationFebruary 21, 2016 DAY 1
February 21, 2016 DAY 1 The mobile economy already accounts for 4.2% of global GDP, and it employs roughly 30 32 million people. Companies old and new, in industries from automotive to financial services,
More informationFebruary 21, 2016 DAY 1
February 21, 2016 DAY 1 The mobile economy already accounts for 4.2% of global GDP, and it employs roughly 30 32 million people. Companies old and new, in industries from automotive to financial services,
More informationVisitor Analytics for the Physical World
Visitor Analytics for the Physical World THE PROBLEM Online World Physical World In the online world, every activity of the user produces data which are monitored & collected by the websites. In the physical
More informationHoliday Shoppers Expected to Remain on the Sidelines Until After US Election NOVEMBER 1, 2016
Holiday Shoppers Expected to Remain on the Sidelines Until After US Election 1) Until the 2016 US presidential election, voters are both energized and relieved that the hotly contested race is coming to
More informationTop Takeaways from The Connected Mall of the Future
Top Takeaways from The Connected Mall of the Future The FGRT team attended The Connected Mall of the Future, the inaugural event of a series of collaboration events between FGRT and the Urban Land Institute
More information37 rue Bergère Paris
ECR Store Tour 2018 37 rue Bergère 75 009 Paris 2 Bio C Bon 37 rue Bergère Paris 75009 Background Grocery organic store chain. Positioning: 100% organic, Premium Over 90 stores in France SES-imagotag @
More informationDeciphering the Customer s Buying Journey
Deciphering the Customer s Buying Journey Customer Insights Driven Store Retailing Research Partner Introduction Retailers must focus their store transformation efforts on strengthening operational and
More informationENABLING ACTIONABLE BUSINESS INTELLIGENCE IN AN ARUBA MOBILITY NETWORK ENVIRONMENT
ENABLING ACTIONABLE BUSINESS INTELLIGENCE IN AN ARUBA MOBILITY NETWORK ENVIRONMENT A smartphone seeking a Wi-Fi network in a retail environment represents a customer engagement waiting to take place. Build
More informationThe new state of the art in retail IoT
The new state of the art in retail IoT 2 Table of contents The need for sensors... 4 First things first: accuracy vs. precision... 5 Common sensor technologies video... 6 Wi-Fi... 8 beacons... 9 Bluetooth
More informationDEEP DIVE: Global Luxury Goods Pricing Price Differentials Are Narrowing
DEEP DIVE: Global Luxury Goods Pricing Price Differentials Are Narrowing Deborah Weinswig Managing Director FGRT deborahweinswig@fung1937.com US: 646.839.7017 HK: 852.6119.1779 CN: 86.186.1420.3016 1)
More informationRetail Trend Monitor. THE KEY DRIVERS OF RETAIL CHANGE NOW AND NEXT Insights from GfK s Retail Trend Monitor 2017
THE KEY DRIVERS OF RETAIL CHANGE NOW AND NEXT Insights from GfK s Retail Trend Monitor 2017 TABLE OF CONTENTS 1. Introduction: The evolving retail landscape...3 2. The big retail trends: Which are driving
More informationThe Store of Today. Sponsored by
The Store of Today Sponsored by Introduction In recent years, the world of retail technology has been fixated on the idea of the Store of Tomorrow. This concept builds upon the now universally recognized
More informationMatas Q3 2017/18 Update
Matas Q3 2017/18 Update Long View: What questions are we asking and why? Short View: What do we do right now? 2 Strategy update in progress - with broad stakeholder engagement 3 Our new reality includes
More informationSMART DRIVER ASSISTANCE
SMART DRIVER ASSISTANCE Safer Transportation A cloud based intelligent data services and camera based solution in vehicles to provide passive assistancee ----------------------------------------------------------------------------------------------------------------------------------------------------------------
More informationWHITE PAPER. Enabling the Agile, Omnichannel Store with Cybera Cloud Managed SD-WAN
WHITE PAPER Enabling the Agile, Omnichannel Store with Cybera Cloud Managed SD-WAN Brick-and-Mortar vs. Online In the age of Amazon, it is unsurprising that a Retail Perceptions study found 76 percent
More informationPREDICTIVE ANALYTICS IN RETAIL:
TOTAL BUSINESS VISIBILITY PREDICTIVE ANALYTICS IN RETAIL: The next stage of the retail analytics journey The next step in this journey is predictive analytics. INTRODUCTION Analytics is already a common
More informationMAKE HAPPEN MOBILITY CREATE THE FOUNDATION NECESSARY TO DRIVE DIGITAL TRANSFORMATION
MAKE MOBILITY HAPPEN CREATE THE FOUNDATION NECESSARY TO DRIVE DIGITAL TRANSFORMATION 03 04 05 06 07 08 09 10 Mobility Rising Unrestricted Mobility Now & in the Future Enabling Everything Wireless Managing
More informationVR MERCHANDISING: A NEW REALITY FOR MARKET RESEARCH
VR MERCHANDISING: A NEW REALITY FOR MARKET RESEARCH The optimization of product placement and assortment in-store and on-shelf helps maximize sales and reduce costs. Using mobile VR with embedded eye-tracking,
More informationThe Top Emerging Technologies For B2C Marketers
The Top Emerging Technologies For B2C Marketers New technologies are always emerging in response to customers demands and marketers needs. To help you focus your long-term tech investment strategies, we
More informationSUPPORTING YOUR RETAIL AMBITIONS. People Counter
SUPPORTING YOUR RETAIL AMBITIONS People Counter People Counter for Retail Chains 5X Metrics in One Device Combining 2 Technologies Video Counting + Wi-Fi Tracking 2015 New Release Model M5 5X Metrics in
More informationDiscovering Shopper Behavior Through New In-Store Metrics
Discovering Shopper Behavior Through New In-Store Metrics Phase I: In-Store Traffic Analytics September 2013 September 2013 2013 Center for Advancing Retail & Technology LLC 1 Report Structure Section
More informationDeep Dive: Private Label in US Grocery Five Drivers of Growth
Deep Dive: Private Label in US Grocery Five Drivers of Growth Private-label goods capture a minority share of the US grocery market, but there are five specific factors that could boost sales of these
More informationJLAB 2016: Profiling John Lewis s Accelerator Program AUGUST 1, 2016
JLAB 2016: Profiling John Lewis s Accelerator Program JLAB is British retailer John Lewis s accelerator program. Five finalists are enrolled in the 12-week program, which culminates in an investment of
More informationDIGITAL OUTLOOK INDUSTRIAL MANUFACTURING INDUSTRY
www.infosys.com INTRODUCTION Any opinion on the future of manufacturing can be summarized in two words Industry 4.0, the fourth industrial revolution powered by digital technologies such as the Internet
More informationTwelve Transformational Digital Retail Technologies Explained (Part 2)
Retail Technologies Explained (Part 2) By Richard E. Last 3-23-2015 Will these 12 emerging technologies transform retailing? You decide! 1 1. The Interface Explosion 2. Responsive Web Design 3. Open A.P.I.
More informationSXSW: Looking for the Next Trend in Retail
SXSW: Looking for the Next Trend in Retail This week, we are attending the South by Southwest (SXSW) Conference and Festival, which is held every year in Austin, Texas. The technology component of the
More informationVisitor Analytics for the Physical World
Visitor Analytics for the Physical World 2018 THE PROBLEM In the online world, every activity of the user produces data which are monitored & collected by the websites. With the data available, businesses
More informationTHE MODEL OF INTEGRATED SYSTEM FOR CUSTOMER BEHAVIOUR ANALYSIS
Management Challenges in a Network Economy 17 19 May 2017 Lublin Poland Management, Knowledge and Learning International Conference 2017 Technology, Innovation and Industrial Management THE MODEL OF INTEGRATED
More informationEnhancing mcommerce Capabilities and Customer Experience: Key Considerations
retail consulting and industry thought leadership Enhancing mcommerce Capabilities and Customer Experience: Key Considerations Enhancing mcommerce Capabilities and Customer Experience 2 mcommerce or mobile-based
More informationVisitor Analytics for the Physical World
Visitor Analytics for the Physical World 2018 THE PROBLEM In the online world, every activity of the user produces data which are monitored & collected by the websites. With the data available, businesses
More informationRetail transformation turns data risk into reward EXECUTIVE BRIEF FOR RETAIL
Retail transformation turns data risk into reward EXECUTIVE BRIEF To say that the retail industry is currently in a state of rapid transformation would be an understatement. The success of digital commerce
More informationVisitor Analytics for the Physical World
Visitor Analytics for the Physical World 2018 THE PROBLEM In the online world, every activity of the user produces data which are monitored & collected by the websites. With the data available, businesses
More informationHow the mall business can reinvent itself for the digital age
How the mall business can reinvent itself for the digital age Pranay Agarwal, Raffaele Breschi, and Sandrine Devillard-Hoellinger The digital shopping revolution offers new opportunities to mall operators
More informationPOWER UP PLUS: 6 TECHNOLOGIES TO ENHANCE YOUR SHOPIFY PLUS STORE CONTRIBUTING PARTNERS:
POWER UP PLUS: 6 TECHNOLOGIES TO ENHANCE YOUR SHOPIFY PLUS STORE CONTRIBUTING PARTNERS: 01 THE PERSONALIZATION POWER UP: HOW TO DELIVER UNIQUE, DATA-DRIVEN CUSTOMER EXPERIENCES 4 POWER UP PLUS: 6 TECHNOLOGIES
More informationFour Trends Shaping the Future of Retail
Four Trends Shaping the Future of Retail Wireless Networks Are Enhancing the Shopper Experience WHITE PAPER Four Trends Shaping the Future of Retail WIRELESS NETWORKS ARE ENHANCING THE SHOPPER EXPERIENCE
More informationRetail Omni-Channel Strategies: Implication for the Produce Sector
Retail Omni-Channel Strategies: Implication for the Produce Sector Miguel I. Gómez Dyson School of Applied Economics and Management Cornell University Amsterdam Produce Summit 2018 Amsterdam, November
More informationHoliday Shopper Insight 2018
Holiday Shopper Insight 2018 The tools you need to expand your reach this holiday season. Who Will You See Spending This Season? 51% WOMEN 49% MEN 18-24 (19%) 25-34 (26%) 35-44 (21%) 45-54 (17%) 55-64
More informationREIMAGINING ACTIVE RETAIL
REIMAGINING ACTIVE RETAIL Six Strategies That Drive Omnichannel Customer Engagement While Increasing Retailer Profitability Manhattan Active OMNI A CHANGING RETAIL LANDSCAPE ò23% physical Online retailers
More informationRETAIL A QMATIC WHITEPAPER IMPROVING CUSTOMER EXPERIENCES WITH CUSTOMER FLOW MANAGEMENT METHODOLOGIES. Customer Experience Management
Customer Experience Management RETAIL IMPROVING CUSTOMER EXPERIENCES WITH CUSTOMER FLOW MANAGEMENT METHODOLOGIES A QMATIC WHITEPAPER 2013 Q-MATIC AB. All rights reserved. Ver 1.0 Abstract More than ever
More informationVisitor Analytics for the Physical World
Visitor Analytics for the Physical World 2018 THE PROBLEM In the online world, every activity of the user produces data which are monitored & collected by the websites. With the data available, businesses
More informationCount Your Customers. A White Paper for Intelligent Retail
Product Catalog - 2012 Count Your Customers A White Paper for Intelligent Retail Overview Every Intelligent Retail practice must involve gathering information about customers. A key component of this
More informationAdidas Investor Day 2017: Riding the Athleisure and E-Commerce Waves
Adidas Investor Day 2017: Riding the Athleisure and E-Commerce Waves 1) In March 2015, Adidas introduced a strategic business plan named Creating the New, which defines the company s strategies and objectives
More information1 01. Customer Acquisition vs. Customer retention: the big challenge The role of Retention Marketing in e-commerce
1 01. Customer Acquisition vs. Customer retention: the big challenge 3 02. The role of Retention Marketing in e-commerce 6 03. Refine Customer Experience and drive customer retention with these 7 tips
More informationINTRODUCTION HIGH OPERATIONAL COSTS INEFFICIENT MANAGEMENT UNDERSTANDING THE CUSTOMER STORE AMBIENCE INEFFECTIVE MARKETING TOOLS INVENTORY LOSS
SMARTSPHERES RETAIL SMARTSPHERES RETAIL INTRODUCTION Approaching a retail establishment as an ecosystem is vital for achieving the balance between low operational cost and high customer satisfaction. Iamus
More informationRETAIL UNDERSTANDING YOUR CUSTOMER PERFORMANCE FASTER
RETAIL UNDERSTANDING YOUR CUSTOMER PERFORMANCE FASTER TCS Industry Insights Pratik Pal is President and Global Head for Retail, CPG, Travel, Transportation, and Hospitality at Tata Consultancy Services.
More informationINDIA RETAIL-TECH LANDSCAPE. Last-Mile Delivery. Robotics. E-Commerce. Rental Platforms. Marketing. Supply Chain and Logistics Management:
Robotics Deep Learning Intelligence and Data Analytics E-Commerce Rental Platforms Marketing End-to-End E-Commerce Platform Providers/ Multichannel Retail Management Last-Mile Delivery Supply Chain and
More informationHow to drive customer retention in e-commerce. 7 tips to transform your online business and thrive
How to drive customer retention in e-commerce 7 tips to transform your online business and thrive Table of Contents 1 01. Customer Acquisition vs. Customer retention: the big challenge 3 02. The role of
More informationFung Global Research & Technology
Fung Global Research & Technology at PROJECT Las Vegas: 10 Key Takeaways In Las Vegas this week, Fung Global Retail & Technology attended the Magic conference, which covers the men s, women s and children
More information